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Axis Bank Complaints & Reviews

2.6
Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 298

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H
harshalsant
from Aurangabad, Maharashtra
Dec 8, 2018
Resolved
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a fraudulent transaction has taken place on my credit card no

Address: Jalgaon, Maharashtra, 425001

Dear sir / madam,

This is an urgent complaint regarding a fraudulent transaction executed via my axis bank credit card for total inr rs.404.50 (Usd 4.15) on the 4th dec, 2018. Around night 23.05p. M. On 4th dec’2018, criminal has done following total 10 (Ten) transactions on my credit card. The details of these transactions are as below –

Bank name - axis bank

Credit card no. -
br...
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N
Nivedhya P G
from Chennai, Tamil Nadu
Dec 8, 2018
Resolved
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Respected sir,
Today i received a phone call from the bank, intimating that rs.1899 would be deducted from the account towards online security. It's not fair to recover any sum from the bank account with out getting proper consent from the customer. Mere intimation will not tantamount to have obtained permission/consent. I was not even given time to think and consult with my parents.

I am not willing to pay any amount towards online security.

My account details are:
Name - p. G. Nivedhya
Sb a/c no.[protected]

So, kindly reverse the recovery amount to my bank account immediately. Thanking you.

Or else, i will be forced to seek the help of banking ombudsman.
Jan 10, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2018
Axis Bank Customer Care's response
Hi, we tried reaching you today, however unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer necessary assistance. Regards, Team Axis Bank.
Dear Nivedhya,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we may assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.
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    B
    biswanath bhuyan
    from Pune, Maharashtra
    Dec 7, 2018
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    Dear @ concern

    I am a customer with having customer id[protected] in your bank, my concern is that i have done a transaction of rs. 70k through mobile app imps to another account this morning against which my amount got debited.

    While checking with beneficiary account i foynd the amount not credited. Then i call to the phone banking and found the transaction got failed.

    As a layman i want my money back in my account and cannot wait for 3 days.

    So i urged in your phone banking to lodge a complaint which they have denied and share a conversation reference no...[protected]

    I just want my amount back in my account latest by tomorrow ie 8/12/18. So request your action on this.
    Axis Bank customer support has been notified about the posted complaint.
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      S
      swapanmondal1970
      from Durgapur, West Bengal
      Dec 7, 2018
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      Address: 713363

      Respected sir/madam
      I sri debabrata mondal of vill & p. O. Khandra have a credit card holder in your branch, today i have received a phone call whose no is [protected] telling that activation of my card. I have given all the information to him then he transcationed from my account of rs. 9898, (One 97 communicatio) rs. 7777 to vodefone billdesk & 9893 at paytm after that one phone call coming from your bank no. Is [protected] and he immediately block my card.
      So requesting you that kindly reverse the amount if possible and adjuste the same
      Thanking you,
      Yours faithfully,
      Debabrata mondal
      Credit card no. [protected]
      Axis Bank customer support has been notified about the posted complaint.
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        M
        mushanandini
        from Kanchipuram, Tamil Nadu
        Dec 7, 2018
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        Address: Chennai, Tamil Nadu, 620019
        Website: axis bank

        Hi,
        Mrs m. Usha nandhini
        Account details:[protected]
        Customer id:[protected]

        Dear sir/madam,

        I have downloaded the mini statement and i saw that that my mini statement was showing as pos/titan company lim/chennai/201018/18: debited but i am in trichy in maternity leave and i am holding my card with me but somebody has swiped my card in titan for the amount of 19, 658 rs in my debit card account [protected] on 20th oct

        Also i have contacted the axis card customer care for more than 50 times i didn’t get a proper reply from them, they only told me to provide a compliant letter which i have already provided to axis bank kattur trichy on 4th dec and on 7th dec and the complaint was closed without any resolution and without informing me.

        . As per my knowledge any transaction happening without my knowledge is a fraud transaction. But axis bank is just closing the complaint without any resoultiuon and investigation.

        I am in maternity leave and every time i have to travel long distance to raise a complaint. It is giving a lot of stress.

        I would like to refund the money on pririority.

        Regards,
        Ushanandini. M
        Axis Bank customer support has been notified about the posted complaint.
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          3
          360 solutions
          from Kolkata, West Bengal
          Dec 7, 2018
          Resolved
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          Resolved

          Address: Jalpaiguri, West Bengal, 735211

          Last few months to now still i facing this problem in our local axis bank branch, address - falakata, alipurduar pin - 735211.
          Branch head mrs. Gitanjoli mam every time told me - "right now we can't provide easy pay service". Right now i very much safer for this issue, that's why i request to axis bank please check this matter as soon as possible.
          Jan 9, 2019
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 07, 2018
          Axis Bank Customer Care's response
          Hi, we are here to help! Please DM us your registered contact details. We will revert shortly. Regards, Team Axis Bank.
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            S
            Sumit796
            from Burla, Odisha
            Dec 7, 2018
            Resolved
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            Resolved

            Address: Koraput, Odisha, 764036
            Website: Google

            Hi

            My name is sumit agrawal i am from orrisha
            District koraput (Semiliguda)

            I am using axis mobile banking soo from 1 month i have not opend my aplication i was not having word then yesterday i opend it i saw [protected] has been dedected from my account and the reason has been show their is e/com pur/google *rosa/ g.co/helppay#

            We are a small buisnessman sir if like this our miney will dedect wat can we do soo plz solve it and pay my money back to me i have not given permison to reduce my money then how goole can take it

            My account detail

            A/c [protected]

            Name-sumit agrawal

            Ifse code-utib0003022
            Jan 11, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 07, 2018
            Axis Bank Customer Care's response
            Hi, please visit the following link: https://bit.ly/2MlPiFj, to report a fraud. Sorry for the trouble. Regards, Team Axis Bank.
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              J
              JMA Stores Ltd Kandra, Dhanbad
              from Rajgir, Bihar
              Dec 7, 2018
              Resolved
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              Resolved

              Dear sir i have a saving accounts of jharkhand dhanbad branch city center branch code 765 branch address 241 city centre luby circular road dhanbad 826001 axix bank accounts no [protected] account holders, akram raja. Sir that salary account bt account issue dedicated balansh and cutting amounts for name consulated. I am vry upset for this bank. My balanse dudecate maximam 2600 rs dear sir kindly chek the issue of this account and pls return my balance. Today s me vry helpful thanks
              +1 photos
              Jan 7, 2019
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 07, 2018
              Axis Bank Customer Care's response
              Hi, we wish to inform you that the charges incurred are the consolidated charges for your account. Please visit us at https://bit.ly/2Nk5xyr to know about details of the charges. Thanks for writing in! Regards, Team Axis Bank.
              Verified Support
              Dec 07, 2018
              Axis Bank Customer Care's response
              Hi, thanks for writing in. Here is a link that will give you more information on this topic -http://bit.ly/2N8cGCp. Regards, Team Axis Bank.
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                C
                CAkaushal
                from Jalgaon, Maharashtra
                Dec 14, 2018
                Resolved
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                Resolved

                Address: Jalgaon, Maharashtra, 425002

                Credit card of february 2018 was not issued or dispatch till date to our registered address or email id and in the same statement double payment has been availed by the company from our saving account due to auto pay service activated, kindly comply with the same and provide credit back with interest for the payment taken by Axis Bank Credit Card.

                Axis Bank Credit Card no [protected]
                payment date - 05/02/2018 through Axis Bank Svg Account no. [protected]
                Jan 15, 2019
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 15, 2018
                Axis Bank Customer Care's response
                Hi, sorry for the inconvenience caused. We are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
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                  P
                  patilpvb
                  from Savantvadi, Maharashtra
                  Dec 7, 2018
                  Resolved
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                  Resolved

                  Address: Pune, Maharashtra

                  I pramod vasant bodakhe account holderof axis bank paud road pune branch, while doing fund transfer due to bad app. Of axis bank such money wrongly transfer to wronged person. My contact number is: [protected], and
                  Email id [protected]@gmail.com
                  I also filed complaints in bank but they never take follow up my complaint. Please give proper guideline.
                  +2 photos
                  Jan 17, 2019
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 07, 2018
                  Axis Bank Customer Care's response
                  Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://bit.ly/2Na7gH8 Regards, Team Axis Bank.
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                    M
                    mk1995
                    from Madurai, Tamil Nadu
                    Dec 7, 2018
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                    My friend transfer money from his Airtel Payment Bank account using Paytm (BHIM UPI) to my Axis Bank ASAP account but not credited to my account. It shows transaction is successful in him airtel payment bank statement. In my asix bank ASAP UPI section it shows failed.
                    The details are below -
                    Transaction date - 7 - Dec -2018
                    Transaction amount - Rs. 2000
                    Transaction Id- PTM83fd8af411b64b 03aec79944635ec242
                    UPI reference Id[protected]
                    Airtel Payment Bank transaction id- [protected]
                    +3 photos
                    Axis Bank customer support has been notified about the posted complaint.
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                      B
                      banking
                      from Mumbai, Maharashtra
                      Dec 7, 2018
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra, 401101

                      Myself raina ratendra srivastava my account number is [protected] request you to wave off my credit card charges as there is no pending amount from my end as there is some charges add by bank annual fees and started adding late fees on that which is not acceptable.
                      You can have a check that account is salary account opened after that i left my job and u have not turned in saving account it was still zero balance account. Now it has been ages where i have left my job and i am out of mumbai and house wife.
                      Still i asked my parents to pay when bank has charged me on my credit card dues some 900rs. My parents went to axis bank branch in bhayender west to pay that amount but in bank they refuse to accept the amount saying that your account is freeze and you have to go to home branch that is in goregaon east. My parents are old they cannot travel, while opening the account why it was not said that dont open account from here open it from where u stay, due out of sincerity i asked them to pay but after this behavior of bank i am really upset.

                      You can check the cctv footage of bhayender branch west.
                      I know that 'this is without prejudice to bank's right to recover its dues by all other legal means and due process of law',
                      I am going to take action against bank by going to reserve bank of india and further if required to more legal action against this.
                      It has been more than a year using axis bank credit cards and still messages are coming to pay the amount and now it is around 2000rs. Which i am not going to pay, if bank can see the records my rewards points on credit cards are also pending i have not utilize if bank can adjust that will be great full.
                      Hence forth i am not asking my parents to pay any dues or visit any bank and for me it is just impossible.
                      While opening the account you never said that you have to open it from your town where you reside so why closing or doing any payment like such why the bank is asking to visit to home branch it is just not legal. If required i will file complain to rbi.

                      Request you to close my account and wave off all the charges and close my credit crads which bank has already block want to finish all the credit cards and debit crads and close all the cards and the charges. Stop sending messages not required.

                      Regards,
                      Raina srivsatava.
                      Jan 7, 2019
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Dec 07, 2018
                      Updated by banking
                      There is no reply n not a valid customercare email id,
                      while opening the account there was no condition, while closing the account and blocking the credit card condition are applied to visit the home branch .
                      Unnecessary charges even if the card is not in use

                      Verified Support
                      Dec 07, 2018
                      Axis Bank Customer Care's response
                      Hi, we wish to inform you that the charges levied on your credit card and account are as per the schedule of charges, hence cannot be reversed. We request you to pay the outstanding amount on credit card to avoid further charges. Sorry for the trouble. Regards, Team Axis Bank.
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                        J
                        Jaisrimannaryana
                        from Visakhapatnam, Andhra Pradesh
                        Dec 6, 2018
                        Resolved
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                        Resolved

                        Address: Hyderabad, Andhra Pradesh, 5000068

                        Hello sir this is Sruthi holding the preference account in your bank all the time I maintain good balance the employee in the bank ask me to invest in nfo I said ok she said if I want to take money back I can take at any time by informing with in two or three days. But she is saying now it is locked I can’t take my money up to three years I asked who are you lock without permission on that time she said it is open ended but they cheated me. They blocked my one lakh she is changing her word is this fair. Even our company account mnr infraa is also with axis bank only. We loose faith on your bank I hope please take action my account no is [protected] Sruthi garlapati
                        +1 photos
                        Jan 17, 2019
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 10, 2018
                        Axis Bank Customer Care's response
                        Hi, thank you for reaching out. We request you to elaborate your concerns. We are here to help! Regards, Team Axis Bank.
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                          G
                          gulab@11
                          from Jaisalmer, Rajasthan
                          Dec 6, 2018
                          Resolved
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                          Resolved

                          Address: Jaisalmer, Rajasthan, 345001

                          My name gulab singh i had opened a saving account and i think one more opened a current account. One person said to me, first of all, your account will be opened within two to three days, i made a big mistake by believing in it. I come to this bank 9 days ago opening my current account has not yet opened. A man inside a bank is always cheated always does not answer us correctly, no help from this bank can be done from here

                          I want my account to be closed
                          Jan 10, 2019
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 06, 2018
                          Axis Bank Customer Care's response
                          Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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                            R
                            Rajos
                            from Mumbai, Maharashtra
                            Dec 6, 2018
                            Resolved
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                            Resolved

                            Address: 400 706

                            Kindly advice the procedure for new axis debit card since my card is expiring december 2018
                            More info can be given if required.

                            Although i tried to sort out the issue by visiting nearest axis bank they were not able to help me due to unavailability of concerned internet link.

                            Calling the customer care or concerned axis bank telephone were also not helpful.

                            There seemed to be so many support or help form but none for the above issue to resolve.

                            I was told long before that once the validity period is expired automatically will be renewed and will be sent to home address.

                            Kindly help so that i can continue the card without any hindered with your prompt service in time.

                            Thanks & regards
                            Jan 11, 2019
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 06, 2018
                            Axis Bank Customer Care's response
                            Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://bit.ly/2PjyIr3 Regards, Team Axis Bank.
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                              D
                              Dr. Rajneesh Kumar Sharma
                              from Haldwani, Uttarakhand
                              Dec 6, 2018
                              Resolved
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                              Resolved

                              Kindly de-install my axis bank edc machine. I have informed local axis bank branch too.
                              Current account number - [protected]
                              Customer id[protected]
                              Pos/edc details - mid - [protected]
                              Tid[protected]
                              Dated:[protected]
                              Place: kashipur

                              Bhartiya chikitsak ratn, homoeopathic gem awardee
                              Dr. Rajneesh kumar sharma
                              Bsc, bhms, md (Homoeopathy), di (Hom) london, hmd (Uk) etc.
                              Homoeo cure & research institute
                              Iso 9001:2008, 9001:2015 certified
                              Nh 74, moradabad road, kashipur (Uttaranchal)
                              India, pin - 244713 ph.[protected], [protected]
                              [protected]@outlook.com, [protected]@hotmail.com, [protected]@yahoo.co.in
                              www.treatmenthomeopathy.com, www.cureme.org.in, www.homeopathyworldcommunity.com
                              Jan 15, 2019
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 06, 2018
                              Axis Bank Customer Care's response
                              Hi, thank you for reaching out. Please refer to this link: https://bit.ly/2wfXPyw for details. Regards, Team Axis Bank
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                                S
                                from Kaithal, Haryana
                                Dec 5, 2018
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                                charging money for offering job

                                Address: 132001

                                I applied for job in axis bank through monsterindia... At first they demand rs1850 rupees for the interview... After clearing the interview they asked for rs. 4500 for verification of documents and after that they charged rs. 7500 for security cum basis for the job offer letter... I have paid 1850+4500+7500= 13850 rupees already and now they are asking for rupees 10000 more for the approval of my face to face meeting from the headoffice,...
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                                Chinkal Das
                                from Burla, Odisha
                                Dec 5, 2018
                                Resolved
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                                Resolved

                                Hello,

                                I am entering proper login id and password then also getting a pop window as invalid credentials.
                                I went and enquire in axis bank. There the status is showing active, but i couldnot able to login through netbanking.
                                I think there is software problem in axis bank portal.
                                I have tried forgot password option more than 5 times.
                                The service is very bad.
                                Jan 6, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 06, 2018
                                Axis Bank Customer Care's response
                                Hi, we are here to help! Please DM us your contact details. We will revert shortly. Regards, Team Axis Bank.
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                                  Bhavik d patel
                                  from Ahmedabad, Gujarat
                                  Dec 5, 2018
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                                  Address: Anand, Gujarat, 388510
                                  Website: [email protected]

                                  This for your kind attention in relation with the pending provident fund. I have resigned from axis bank ltd sundarana branch (2292) gujarat, on 16 nov 2013 as bde, and worked for 90 days as releaving period. During the time of my resignation, i have complited all the legal formalities that bank required. Still my provident fund is not credited in ac/no [protected]. My employment id : 80270, joining date: 16 nov 2013, resigned on 01jun 2018.
                                  Please take all necessary steps to the above - mentioned matter and do the needful in priority.
                                  Requesting your kind consideration for the above.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    V
                                    Velraj_S
                                    from Delhi, Delhi
                                    Dec 5, 2018
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu, 600097
                                    Website: axisbank.co.in

                                    I have closed my savings bank account with axis bank two to three months back. I have odd 6k amount in the account while closing. I was not able to withdraw the amount as the account was frozen due to some reasons. So while closing they informed that amount would be refunded as check to the respective communication address which has never happened.

                                    Account no : 914010*151
                                    Jan 5, 2019
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 05, 2018
                                    Axis Bank Customer Care's response
                                    Hi, we are here to help! please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
                                    Dec 13, 2018
                                    Updated by Velraj_S
                                    I didn't receive any call till now . I don't know what shortly means to you //
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