I paid for an Axis Bank Delight Debit Card(Rs 1500) in June, 2021 and received the card in early July. In one of the offers they promised, I was supposed to receive a Times Prime Membership if I complete 3 or more swipe transactions within 45 days of registering the new card. I completed more than 3 such transactions and still haven't received the aforementioned Times Prime membership. I have been reaching out to the highest level of escalations' officer and he has been ignoring my mails, asking for 3-4 days to send out the offer and I still haven't received it. They have been deferring and making a fool of me since more than 3 months now. They have caused harassment and acrimony to me since months now and I still haven't received my offer as promised.
I have attached the repeated follow ups and their standard reply. I followed up regularly at least 10 times and I have stopped doing that now, since they are least bothered about furnishing the required offer.
Axis Bank customer support has been notified about the posted complaint.