Nov 09, 2019
Updated by Sault Brook To:
tapan.[protected]@bajajallianz.co.in
Cc:
Ketki Kerkar/HO - Direct Marketing/Customer Care/General,
Trupti Kakade/HO - Direct Marketing/Customer Care/General,
[protected]@irda.gov.in,
[protected]@gmail.com,
Manojmm 4mm
and 3 more...
Nov 5 at 3:50 PM
Hi tapan,
This is high time that you can feel slight amount of shame for not being competent enough to answer the following fundamental question from your customer. What a pity, what a silent CEO. (YOUR NAME HAS PURPOSELY BEEN SPELLED IN LOWERCASE, I DONT FIND ANY ROOM FOR UPPERCASE FOR PEOPLE WHO VIOLATE CUSTOMER RIGHTS.
1. As per the recorded call on 23rd October, you have had requested for just one day to come up with an update and you are back to me only today, on the 31st of October, after 8 days. It is a pity that Bajaj give false promise to customers even for things where there is no cost involved.
2. It is clearly confirmed by your manager Amit Eappen that : "Under Hospital Cash policy you can claim maximum of 30 days for hospitalization including pregnancy cases. " ( Kindly review the attached document, "claim dox and number of days covered".)
Also to my sister in law who a has had delivered a child in the month of June 20019, has been paid 11 days, we can produce bank details ! This is highly unacceptable in this country to contradict you own business communication and also to treat customers differently. NEED YOUR EXPLANATION ON THIS CONTRADICTORY STATEMENTS FROM YOUR COMPANY?
3. You have initially took policy payment for my wife and myself and later you have also added my daughters, if so why cant you add my mother in the midterm. Also can I proactively renew the entire policy now itself, so that my mother can be included in the policy, before she becomes ineligible. Please confirm your decision on this?
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On Monday, November 4, 2019, 04:00:33 PM GMT+5:30, sanish mathew <[protected]@yahoo.com> wrote:
Dear Ms. Kakade,
I am greatly surprised that you have replied to my mail dated 4th Nov. However, you have ignored my mail dated 31 October. Please let me know the reasons that made you to feel that the former communication is inferior and would need answer. I must need your answer on the following fundamental customer questions: I am sure that you are in possession of all relevant documents. I want you to explain the contradictions in your own written statments:
1. As per the recorded call on 23rd October, you have had requested for just one day to come up with an update and you are back to me only today, on the 31st of October, after 8 days. It is a pity that Bajaj give false promise to customers even for things where there is no cost involved.
2. It is clearly confirmed by your manager Amit Eappen that : "Under Hospital Cash policy you can claim maximum of 30 days for hospitalization including pregnancy cases. " ( Kindly review the attached document, "claim dox and number of days covered".)
Also to my sister in law who a has had delivered a child in the month of June 20019, has been paid 11 days, we can produce bank details ! This is highly unacceptable in this country to contradict you own business communication and also to treat customers differently. NEED YOUR EXPLANATION ON THIS CONTRADICTORY STATEMENTS FROM YOUR COMPANY?
3. You have initially took policy payment for my wife and myself and later you have also added my daughters, if so why cant you add my mother in the midterm. Also can I proactively renew the entire policy now itself, so that my mother can be included in the policy, before she becomes ineligible. Please confirm your decision on this?
Regards,
Sanish
On Thursday, October 31, 2019, 06:50:56 PM GMT+5:30, sanish mathew <[protected]@yahoo.com> wrote:
Dear Ms. Kakade and Mr. Singhel,
Your reply has extremely been discouraging, customer hostile and irrational. Kindly answer to the following customer questions:
1. As per the recorded call on 23rd October, you have had requested for just one day to come up with an update and you are back to me only today, on the 31st of October, after 8 days. It is a pity that Bajaj give false promise to customers even for things where there is no cost involved.
2. It is clearly confirmed by your manager Amit Eappen that : "Under Hospital Cash policy you can claim maximum of 30 days for hospitalization including pregnancy cases. " ( Kindly review the attached document, "claim dox and number of days covered".)
Also to my sister in law who a has had delivered a child in the month of June 20019, has been paid 11 days, we can produce bank details ! This is highly unacceptable in this country to contradict you own business communication and also to treat customers differently. NEED YOUR EXPLANATION ON THIS CONTRADICTORY STATEMENTS FROM YOUR COMPANY.
3. You have initially took policy payment for my wife and myself and later you have also added my daughters, if so why cant you add my mother in the midterm. Also can I proactively renew the entire policy now itself, so that my mother can be included in the policy, before she becomes ineligible. Please confirm your decision on this.
At this point the I have very less scope in your ability and integrity to adhere to your own promises. However, I will wait till end of tomorrow. All our communication both emails and recorded calls will be proactively shared with my advocate tonight itself. I most solemnly promise that we are progressing a legal suite against Bajaj Allianz under IPC 24, & IPC, 25.
Regards,
Sanish
I paid the payment before 15 days back but your system does not reflect it and customer care not responding, they are just moving call from one department to another.
Till the date, I have not received even e-copy of insurance.