Bajaj Allianz Complaints & Reviews

Hi i had make payment for two wheeler insurance of rs1428 on 7th sep 19 but tafter making payment site got crashed till now i have not recieved my refund. I am continuosly mail to ketki. [protected]@bajajallianz.co.in,
Pallavi abhimane/ho - direct marketing/customer, pallavi. [protected]@bajajallianz.co.in but till now i have not recieved any response from them. I have provided all the details along with the reference number also. This is very frustrating.

I wanted to buy a two wheeler insurance from bajaj allianz. I made a payment on september 3rd 2019. I received a payment successful message from hdfc as well as a link from bajaj allainz. I entered the wrong pin code before the payment, so i could not add my correct address and complete the process. I have been calling customer support from september 5th. I made 6 calls in total and every time, i am asked to wait for 24 hours. I don't get any status update. I sent emails to [protected]@bajajallianz.co.in and [protected]@bajajallainz.co.in but i only received automatic replies acknowledging my email but no response.

The latest support person just told me on call, "if you want, you can escalate, it is not in the support queue, process is in progress".

I tried to reach some one on the online chat on the website, but nobody was assigned to chat with me.

I am not interested in associating with an unprofessional service provider so please process a refund at the earliest. I cannot imagine how tough it would be to process claims if just getting the policy is so troublesome.

I sent a request on the online grievance form in the website, the i-track no. Is 80266012.

Original support tracking no. Is 80179924

No response from [protected]@bajajallainz.co.in and head. [protected]@bajajallianz.co.in.

I have renewed my 2 wheeler insurance (OG[protected]-[protected] on 5th September by paying Rs. 2243. the reference number for transaction is 7139759. i did not receive my updated insurance even after 2 days, when i contacted the support they said the amount has been received by them and raised a complaint, the complaint number is 80197772 and the representative told me that i will need to wait 24 to 48 hours to address the complaint. i called back after 44 hours and customer care executive told me that i have to wait exactly 48 hours. when i called back the customer care again they told that the issue will be resolved before next day afternoon i.e today. I did not receive any communication on this issue, i am really feeling bad that i have opted Bajaj allianz, your customer care service is one of the worst service i have ever faced. Can you please kindly look in to this issue asap and do me needful. It is already 7th day after paying the amount and i am now with out any insurance and if any traffic police caught or if any damage occur to my vehicle i don't know what would be the loss i might face.

Please consider my request on priority and do needful. I am really sorry for being harsh.

Thanks,
Hanumanth

On sep 2nd, i have been trying to buy the travel insurance online but after payment the site crashed and no policy was generated.
I have raised concerns on this to bajaj allianz websales and travel team, but they are not providing a proper response.
It's been more than a week since my payment. I have made several calls and sent mails as well but not providing a response or refunding my money.
The complainant number is 80150185.
Also for the mail sent on 3rd september, they are replying they took the complaint only on 5th september.
Kindly help me to get my money back.

I had made online payment for my policy no. Og[protected]-00014377 today dated 11-sept -2019 and need the soft copy of my policy urgently.
Please note my email id [protected]@gmail.com and also my mobile no [protected]. You can also confirm by calling this no or by sending link to the email id. This policy was generated through agents who is not co-operating to resolve the matter.
As i have updated my new login id but is unable to register the policy there and hence the delay and also the toll free nos is always busy.

On 4th sep 2019 afternoon i was purchasing a 3rd party insurance coverage for my honda activa two wheeler. After filling in all the details i was moved to the payment portal. Wherein the payment was done with my hdfc credit card. Once the payment was done the page did not return back to the bajaj allianz webpage. But the payment for the policy was received on your end. The reference for the payment is included below in the attachment. After which i contacted the call center and informed them about the same. I was instructed to wait for 24 hrs since the payment was credited and i would receive the policy number and details on my phone via an sms. I waited for 48 hours and called the call center which then directed me to send my details to you. Following are my details. Request you to do the needful and revert.

Policy bought in the name of : smitha n c thakke
Policy type : two wheeler 3rd party
Vehicle : honda activa std 102cc
Vehicle registration no : ka04 el 7691
Date of transaction : 4th september 2019
Transaction reference number : bajajall3225018 (Pls refer attachment for the screenshot of the transaction)

Request you to send me the policy details and a soft copy.

Update : after calling the call center and sending emails multiple times there is no response or action from the company.

Dear Sir,
I have taken a Life cover Loan protection policy [protected], Application ID [protected] on or before 20.8.2019 but till time unable to get it done . even searched from Proposal tracker .

due to delay in delivery, I want to cancel my Policy, kindly cancel it is in free look time period .

Policy No : [protected]
Application no: [protected]
Proposer Name : Shatruhan Singh
Agent code : [protected]
Product name : Group Credit Protection policy
Sum Assured : 2172000

Two time transaction got failed and money got deducted twice while purchasing a policy for my two wheeler and after lots of complaint through toll free number and emails.

Still my issue is not resolved. I got the policy but not got rest of the amount which was deducted twice that's 2436 /- inr each.

Please help me with this as it is already been 2 weeks.

Transaction date: 25th aug 2019
Issue no. 80108927
New policy no: og[protected]-00005168 /80095084

I am not happy with your service as i am old customer of your company.

Regards,
Himanshu kumar gawhade
[protected]

Hi sir,

This is regarding the bike insurance policy. On 04th sep'2019, i was trying to take online bike insurance policy. So i have filled all the details related by bike and payment of rs. 1662/- has been successfully done. But on the last page site was got stuck. It was asking me my previous policy number. I have put my previous policy number at site but then it was not run further. So therefore i did not get my bike insurance but amount has been deducted.
Regarding this i have called to customer care number (Mr. Ganesh). He told me they have modified the site, so such type of issues are coming to us. He told me that he was lodging my compliant and assure me to resolve the issue. He also told me to put a mail on our [protected]@bajajallianz.co.in mail id with bank mini statement.
I sent mail to them on 5th sep with enclosed all the relevant documents like bank mini statement, online payment receipt, screen shot of site while apply policy where i have got stuck.
My bike number is hr02ac1301
Name harinder singh
Bike model year -2013
Model - splender plus
Previous policy - og[protected]-00916509

Hello,

I purchased motor insurance from bajaj web portal on 2-sep. The website has design in a way that they take payment from customer before take the details of vehicle. After making full payment through paytm gateway, policy was not issued. Raised compliant, did multiple follow-up; but no proper response received from bajaj allianz team. I can not trust bajaj allianz. If the customer have to face so many hazzles/harassment to purchase the product; now i am worried how their claim process works.

I do not need your policy. Please return the money asap to my paytm account.

Thanks,
Sankar

I paid money for 2 wheeler insurance policy, but did not receive the insurance policy from bajajallianz. Payment done from website (Netbanking), 4th sep 2019 9:41 pm ist. Raised a complaint with the bajajallianz customer care team - ticket # 80139027.
Called them couple of times to get more details but they never gave an answer. To get the ticket assigned it will take 24-48 hours it seems
I never got a sms or mail regarding the complaint raised. I sent few mails escalating to grevience team, customer care head no response.

Raised a complaint with the bajajinsurance but no response. There is no complaint number shared with me. They promised me for a call back but they failed to keep up the promise.
Escalated to customer care head but no response from him too.

I want my money back.

Please help

Thanks
Ramesh

Dear team,

My policy number is [protected] and was issued on july 30, 2019. I wanted to close this policy in free lookup period as i am not interested in this policy and was sold to me as i had taken home loan from bajaj insurance.

From that date, i am trying to close this policy in free lookup period. I contacted the customer care of bajaj allianz and they said, i can take the soft copy printout and visit the branch. I visited the branch with the hard copy but bajaj allianz branch in kukatpally refused to accept the request and said original bond is mandatory for closure.

Since i didnt receive the original bond yet, i requested for another bond to be sent to my address. Raised multiple complaints, mails, called multiple times to the customer care center.

Last time, they raised a complaint after repeated calls. Complaint number is 80049179. And it is closed without any solution. I mailed their nodal officer also but no response.

Kindly help in closing this misselling policy which was given to me.

I had made payment of scooty (Two-wheeler) insurance premium (Bajaj allianze) through phonepe. The amount is deducted from my bank account and transaction successful receipt is generated, but i did't get mail or message of of my renewal policy. So i contact insurance company, they said that we have not received any payment. After that i raised complain to phonepe via. App and also by mail. They tell me for wait for some more time and more than 1week lapsed but they are not resolving the problem.

The details of transaction is as below:

Date & time of transaction: 21st august 2019 (05:12 pm)
Bank account: pnb saving account
Txn. Id: n1908211710286390654151

I have paid an amount of rs.9701/- on[protected] for purchase of insurance policy (3rd party insurance) against the car no. Ap09cq1259 with the help of bajaj allianz staff mr. Mangesh pandav with his mobile no. As [protected].

As he has made some mistake from his end and hence could not provide me the insurance policy till date. Despite my repeated request and pursuance he is unable to provide me the policy number.

I also informed him that in case of any challans issued by rta authorites at hyderabad, the same will be transferred to your account as it is not mistake on my end. But still there is no response from him.

I have neither received any policy nor money back till date.

Sir/madam

On 19/07/2019 i issued a complaint and requested for the cancellation of a policy which has been issued to me without taking my permission.

The policy no. Is og[protected]-00002530.

(Bajaj allianz health insurance)

Till now ie. 19/08/2019 no action has taken.

I am continuously talking to customer care and floor manager ms. Tarannum and everytime the only information i get is that they are putting my complaint on the first priority, but till now i have'nt got any revert.

Your department has deducted the first installment also.

It has been a month i am not getting any satisfactory result.

Kindly take the needful action as soon as possible.

Previous interactions id -

[protected]/07/2019)

[protected]/07/2019)

[protected]/07/2019)

[protected]/07/2019)

[protected]/07/2019)

My policy complaint no. 79429184 and national consumers help line complaint no is 1545395

Upendra tilanthe

This is regarding my motor insurance policy which has been renewed on 19.08.2019. However, till date i.e.23.08.2019 I have not received any confirmation from Bajaj Allianz or received any soft copy of my policy.

I have contacted customer care number [protected] and compliant has been lodged with complaint no. 79883540. The issue is still pending.. Today also I called customer care number and they told that policy renewal is under process. The complaint has been forwarded through email to [protected]@bajajallianz.co.in also on 22.08.2019. No reply has been received till date.

Today ( 26.08.2019) again also I called customer care number then they told me that renewal is under process.
Is one week is required for renewal of policy. This is merely cheating customer after making payment. No responses received from insurance company

My name suraj deb this policy number not my polici fraud company. Broker sankar debnath. My contact number [protected]. Look this picture or virefy policy number.

Plz help me

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Fraud broker sankar debnath
2035 rupey muje la lea or mera nam or policy number ka koi mach nahi hota. Policy number kisi or ke numsa

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Bajaj allianz — money debited and received by bajaj but they are not renewing policy.


Policy number: og[protected]
Transaction reference number 7060223
Date of payment: 21/08/2019

Hello i had paid a premium of rs 14326 for my car insurance renewal, however bajaj are not renewing my policy and neither have i got any email confirmation, i have complained on customer care number 8 times, but i got no response.
I have also written mail but got no reply.
Contact number [protected]

Dear sir/mam,

I have applied the mobile damage claim through idea celluar against nirvana plan but as per instruction received from idea customer care centre, i have dispatched all damage parts and other documentation to bajaj allaianz mumbai branch. And pod details. shree anjani courier services pvt. Ltd. And pod no.[protected] and courier is shown delivered. And against this claim i have received the message from bajaj allianz. Dear customer, your claim no. [protected] has been approved for rs. 12163/- for partial loss - repair. Please check your registered email-id for more information. But more than three months claim amount has not been settled. Whenever i call the customer care of bajaj allainz they said claim settle within week but no claim is settle till the date, also working tat period is over. Now i am call to customer care no [protected] but not even talk properly and also cut my phone. When i ask to senior contact number or mail id they said we don't have any permission and not coordinate with us, they are only harass the customer and they are only neglect my query related claim settlement. Please settle my claim amount and do the needful on urgent basis. Kindly request to you please take strict action against it.

Hi,

I have taken bajaj allianz sarve shakti suraksha policy through citibank and have been paying premium for the same @1500 pm for the past 100 months. (Premium is deducted automatically from account)
Now i want to surrender the policy. I have dropped an email to support team a but nothing to my surprise no response from them.

Dropped email on [protected]@bajajallianz.co.in and citi. [protected]@bajajallianz.co.in, but did not receive any call/email regarding the same.

Earlier, i have contacted the citibank to resolve the same, but they said that there is nothing they can do about it as it is a product of bajaj.

Looking forward for your reply and action towards the same.

Policy number : [protected]
Cell number : [protected]
Srn number:[protected]Against the email i sent for cancellation of policy)