Bajaj Allianz Complaints & Reviews

I paid money for 2 wheeler insurance policy, but did not receive the insurance policy from bajajallianz. Payment done from website (Netbanking), 4th sep 2019 9:41 pm ist. Raised a complaint with the bajajallianz customer care team - ticket # 80139027.
Called them couple of times to get more details but they never gave an answer. To get the ticket assigned it will take 24-48 hours it seems
I never got a sms or mail regarding the complaint raised. I sent few mails escalating to grevience team, customer care head no response.

Raised a complaint with the bajajinsurance but no response. There is no complaint number shared with me. They promised me for a call back but they failed to keep up the promise.
Escalated to customer care head but no response from him too.

I want my money back.

Please help

Thanks
Ramesh

Dear team,

My policy number is [protected] and was issued on july 30, 2019. I wanted to close this policy in free lookup period as i am not interested in this policy and was sold to me as i had taken home loan from bajaj insurance.

From that date, i am trying to close this policy in free lookup period. I contacted the customer care of bajaj allianz and they said, i can take the soft copy printout and visit the branch. I visited the branch with the hard copy but bajaj allianz branch in kukatpally refused to accept the request and said original bond is mandatory for closure.

Since i didnt receive the original bond yet, i requested for another bond to be sent to my address. Raised multiple complaints, mails, called multiple times to the customer care center.

Last time, they raised a complaint after repeated calls. Complaint number is 80049179. And it is closed without any solution. I mailed their nodal officer also but no response.

Kindly help in closing this misselling policy which was given to me.

I had made payment of scooty (Two-wheeler) insurance premium (Bajaj allianze) through phonepe. The amount is deducted from my bank account and transaction successful receipt is generated, but i did't get mail or message of of my renewal policy. So i contact insurance company, they said that we have not received any payment. After that i raised complain to phonepe via. App and also by mail. They tell me for wait for some more time and more than 1week lapsed but they are not resolving the problem.

The details of transaction is as below:

Date & time of transaction: 21st august 2019 (05:12 pm)
Bank account: pnb saving account
Txn. Id: n1908211710286390654151

I have paid an amount of rs.9701/- on[protected] for purchase of insurance policy (3rd party insurance) against the car no. Ap09cq1259 with the help of bajaj allianz staff mr. Mangesh pandav with his mobile no. As [protected].

As he has made some mistake from his end and hence could not provide me the insurance policy till date. Despite my repeated request and pursuance he is unable to provide me the policy number.

I also informed him that in case of any challans issued by rta authorites at hyderabad, the same will be transferred to your account as it is not mistake on my end. But still there is no response from him.

I have neither received any policy nor money back till date.

Sir/madam

On 19/07/2019 i issued a complaint and requested for the cancellation of a policy which has been issued to me without taking my permission.

The policy no. Is og[protected]-00002530.

(Bajaj allianz health insurance)

Till now ie. 19/08/2019 no action has taken.

I am continuously talking to customer care and floor manager ms. Tarannum and everytime the only information i get is that they are putting my complaint on the first priority, but till now i have'nt got any revert.

Your department has deducted the first installment also.

It has been a month i am not getting any satisfactory result.

Kindly take the needful action as soon as possible.

Previous interactions id -

[protected]/07/2019)

[protected]/07/2019)

[protected]/07/2019)

[protected]/07/2019)

[protected]/07/2019)

My policy complaint no. 79429184 and national consumers help line complaint no is 1545395

Upendra tilanthe

This is regarding my motor insurance policy which has been renewed on 19.08.2019. However, till date i.e.23.08.2019 I have not received any confirmation from Bajaj Allianz or received any soft copy of my policy.

I have contacted customer care number [protected] and compliant has been lodged with complaint no. 79883540. The issue is still pending.. Today also I called customer care number and they told that policy renewal is under process. The complaint has been forwarded through email to [protected]@bajajallianz.co.in also on 22.08.2019. No reply has been received till date.

Today ( 26.08.2019) again also I called customer care number then they told me that renewal is under process.
Is one week is required for renewal of policy. This is merely cheating customer after making payment. No responses received from insurance company

My name suraj deb this policy number not my polici fraud company. Broker sankar debnath. My contact number [protected]. Look this picture or virefy policy number.

Plz help me

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Fraud broker sankar debnath
2035 rupey muje la lea or mera nam or policy number ka koi mach nahi hota. Policy number kisi or ke numsa

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Bajaj allianz — money debited and received by bajaj but they are not renewing policy.


Policy number: og[protected]
Transaction reference number 7060223
Date of payment: 21/08/2019

Hello i had paid a premium of rs 14326 for my car insurance renewal, however bajaj are not renewing my policy and neither have i got any email confirmation, i have complained on customer care number 8 times, but i got no response.
I have also written mail but got no reply.
Contact number [protected]

Dear sir/mam,

I have applied the mobile damage claim through idea celluar against nirvana plan but as per instruction received from idea customer care centre, i have dispatched all damage parts and other documentation to bajaj allaianz mumbai branch. And pod details. shree anjani courier services pvt. Ltd. And pod no.[protected] and courier is shown delivered. And against this claim i have received the message from bajaj allianz. Dear customer, your claim no. [protected] has been approved for rs. 12163/- for partial loss - repair. Please check your registered email-id for more information. But more than three months claim amount has not been settled. Whenever i call the customer care of bajaj allainz they said claim settle within week but no claim is settle till the date, also working tat period is over. Now i am call to customer care no [protected] but not even talk properly and also cut my phone. When i ask to senior contact number or mail id they said we don't have any permission and not coordinate with us, they are only harass the customer and they are only neglect my query related claim settlement. Please settle my claim amount and do the needful on urgent basis. Kindly request to you please take strict action against it.

Hi,

I have taken bajaj allianz sarve shakti suraksha policy through citibank and have been paying premium for the same @1500 pm for the past 100 months. (Premium is deducted automatically from account)
Now i want to surrender the policy. I have dropped an email to support team a but nothing to my surprise no response from them.

Dropped email on [protected]@bajajallianz.co.in and citi. [protected]@bajajallianz.co.in, but did not receive any call/email regarding the same.

Earlier, i have contacted the citibank to resolve the same, but they said that there is nothing they can do about it as it is a product of bajaj.

Looking forward for your reply and action towards the same.

Policy number : [protected]
Cell number : [protected]
Srn number:[protected]Against the email i sent for cancellation of policy)

I am getting difficulty in getting my toyota innova policy endorsed. Previously car was on my father name he passed away in november 2018 and the same i got transfered on my name but still the insurance endorsement is pending i have several times contacted my agent who is registwred agent of the company but not able to get it transfered. Kindly helpadoj

Hi,

I am pradeep kumar having sarve shakti surakha policy from year 2011 but i din't have the policy bond with me so i contacted bajaj allianz cs team and guess what after 16 days of daily folloup with them, they haven't been able to send me a bond of my policy what they do is every time they create a new ticket that's it, is this how you run your business by harassing your customer, my policy number is [protected] and contact number is [protected]

This is in regards to policy number [protected]

I have never taken such policy, yet i got several hundreds of calls to do the renewal of it last year. I checked for the details verified with the agents and they said i do have a policy in my name. Now thinking i might have taken one of these, i paid the amount which is 6060. While the date of maturity is in 2023, his year when enquired about he renewal, they said i have already surrendered it and that they transferred he account to my syndicate bank which is funny because i don't have a syndicate bank account. Need my 6000rs back. Bajaj allianz, identify the frauds and give me my money back.

I am anilekshmi a s a policy holder of bagic from 2004 onwards with customer id 3135242 and id card no:[protected]. I bought the policy from kollam branch. On 2016 november i need to add my son to bagic then an agent named mr. Ajith appukuttan from kollam office say that i cant add it with my father's policy i need to apply another policy so that he mentioned that i am eligilible for the benefits 2004 onwards i took the insurance and my new customer id is 86984572. But the agent take a fresh policy and without informing me after a long phone calls and so on he is admit that this was his mistake and he offer me to take another policy with other company and so on all the call recording os keeping. Now i am hospitalized and i go for a surgery for deviated nasal septum the bagic team says that im ineligible. For more details regarding mine you can check it with hat/20/3378846. I already sent so many mails to the kollam team atlast they told me to settle the payments then they will reimburse but in my current situation i cannot bare this much amount due to financial issues.

I made all the transactions with bagic through cheque from 2004 till now and i keep all the details.

Its a mistake from the bagic kollam agent and am eligible for all the benefits that im a customer yours 2004 onwards till now.

So kindly i request u to do the need full at the earliest and provide me the cashless facility asap. For your reference i hereby attaching my previous policy copies.

Policy no - og[protected]-00000006

Old policy no-og[protected]-00000005

Please do the needful at the earliest.

My car registered in panvel mumbai n now i have changed registration to himachal... And insurrance is valid up to 30 nov which is almost cost of 6800... Now i just want to change my name n number and adress bajaj alianz gernal insurrance company wants 2500 for same.. Almost 40% is it ok.. Fake company no revert almost called 100+ times.. Kindly help to sort out my issue my old registration vechile no is mh04ge9042..

Policy Number: OG[protected]-[protected] VIJAI S, Mobile #[protected]
I paid for the renewal of the policy on 19 June 2019 & still to get my original hard copy of the policy .
Address change email send on 21 June 2019 & your entire team is still not supporting to send me the original document to my new address & now i am riding my car without Insurance cover . Which is crime & none your team support me to bind with Indian Law & Regulations .

Even after continuous follow up 20 emails in 1 month with so many people nothing is happen . ( attached photo of the email subject )

Finally i have to choose to go to Human Rights Consmer Court, Traffic Police Commissioner to file a case against this issue .

Hope this grievance will be taken immediate action .

Manisha Rout02(Outsource-TBSS)/Pune/CFU/General",
"Mohit Khedkar(Outsource-TBSS)/TBSS_PUNE/Outbound/Life",
"Sambhaji Pathare (Outsource-TBSS)/Pune/CFU/General",
"Sadik Maniyar(Outsource-TBSS)/Finserve/CFU/General",
"HO.Dispatch",
Priyanka Bhatt03/Ho-Direct Marketing/Agency Licensing/Gene

Dear
Bajaj allianz general insurance company ltd.

Bajaj allianz car insurance, ' most frustrating insurance services provider company. I don't know the other services/products of this company, but i can say by using one service that they are not serving well how about other,
I can't trust them further more.

I have renew my private car insurance policy on dated 24/06/2019 by online transaction as per quotation of bajaj allianz general insu.co. Ltd.
My policy no is. Og[protected]-00039977. Dt. 24/06/2019

But till date i do not get policy paper hard copy after full payments on dated 24/06/2019, where my previous policy will be expired soon on dated 08.08.2019.
First i have mailed to id apurva. [protected]@bajajallianz.co.in on dated 15/07/2019 regarding this matter.

Then i have registered a complain to bajaj allianz customer care regarding this issue with complain no 79396616 on dated 19/07/2019. Customer care assured me that the policy will be reched within next 7-10 days.

After 7 days when policy copy has not got i again call to bajaj allianz customer care & again generate a complain no 79492177 on dated 25/07/2019, they assured me the policy already despatched and reached earliest.

On dated 04/08/2019 i again call to customer care and now customer care representative assure me the policy has been despached on dated 27/07/2019 and reached to delay for weather problem and also told me that this is the problem of courier service provider end and they are not responsible in that delay.

Worst service providers,
What should i do now kindly suggest.

1. Should i take refund of my money and take insurance to other companies.
2. Should i take any legal action.

Dear cs team of indian consumers complaint,
Please look the matter briefly mentioned here for ur ref.
Bajaj allianz still not provided me correct policy document. My 1st complaint date is 27th july 19. Today is 4th august.

I have taken my santro car registration no-up32-cj-4131, insurance policy from bajaj allianz on 28th feb 2019 at 14:57 pm, my policy no is-og[protected]-00134450.

Here everything is correct, but my car registration no. Is printed by u is-
Up32-cj-4132. Last disit is wrong you printed 2 in place of 1.

Chassis number is malaa51hr8m261957b here "b" is missing, plz check from car registration certificate attached here.

It's the blunder online mistake done from bajaj allianz and your his customer service exe told me it's just the typing error done by computer operator in online policy printing.

So please correct my car registration no in policy doc asap it's up-32-cj-4131.
And add missing "b" in chassis number last disit.

We attached my car registration certificate as directed by your customer care agent for reference and correction.

Everything is correct expect car registration number.
So please update your record and send me correct policy bond asap.
Looking for immediate action from your end.

Thank you
Krishna deodhar dwivedi
3/238 vikaskhand gomti nagar lucknow-226010 up
Mobile no-[protected].

Dear team,

Greetings..!!

I was purchased two medical insurance policy on 19th july 2019.
I am not clear your benefits and terms and conditions.
There are not add doctor appointment charges.
I had given family details but they entered wrong information in policy.
My father dob - 08th july 1954
My son dob - 26th may 2019
My name on aadhar card - sahil

Please investigate & need your confirmation on above matter. Otherwise i will go to consumer froum & file a complaint against bajaj allianz for the harsement & panality of rs 3 lacs. Against wrong selling practice & false commitment

Kindly find below the policy no for the cancellation.

Policy no. - og[protected]-[protected]Dev verma)
Policy no - og[protected]-[protected]Sahil ahuja)
Register no - [protected]
Address: - rz - cd - 148 mahavir enclave new delhi - 110045

I request you to send a cancellation confirmation mail related to the policy. Please treat the matter as urgent and process it at the earliest.

Regards,
Sahil ahuja
[protected]

I had applied for NCB Certificate for my car policy no OG[protected]-00145685. Every time I call customer care, they tell me that I will get it in 24 hours/few hours. When I follow up, they again give a new timeline. This has been done intentionally to delay issue of NCB certificate. No response for the complains made to grievance officer and head of customer experience. They are only good at collecting premium, post that they will make every attempt to harass you. All insurance companies other than Bajaj takes 2 days time for NCB and here even after 9 days and regular follow up there is no clarity.