Bajaj Allianz Complaints & Reviews

I am getting difficulty in getting my toyota innova policy endorsed. Previously car was on my father name he passed away in november 2018 and the same i got transfered on my name but still the insurance endorsement is pending i have several times contacted my agent who is registwred agent of the company but not able to get it transfered. Kindly helpadoj

Hi,

I am pradeep kumar having sarve shakti surakha policy from year 2011 but i din't have the policy bond with me so i contacted bajaj allianz cs team and guess what after 16 days of daily folloup with them, they haven't been able to send me a bond of my policy what they do is every time they create a new ticket that's it, is this how you run your business by harassing your customer, my policy number is [protected] and contact number is [protected]

This is in regards to policy number [protected]

I have never taken such policy, yet i got several hundreds of calls to do the renewal of it last year. I checked for the details verified with the agents and they said i do have a policy in my name. Now thinking i might have taken one of these, i paid the amount which is 6060. While the date of maturity is in 2023, his year when enquired about he renewal, they said i have already surrendered it and that they transferred he account to my syndicate bank which is funny because i don't have a syndicate bank account. Need my 6000rs back. Bajaj allianz, identify the frauds and give me my money back.

I am anilekshmi a s a policy holder of bagic from 2004 onwards with customer id 3135242 and id card no:[protected]. I bought the policy from kollam branch. On 2016 november i need to add my son to bagic then an agent named mr. Ajith appukuttan from kollam office say that i cant add it with my father's policy i need to apply another policy so that he mentioned that i am eligilible for the benefits 2004 onwards i took the insurance and my new customer id is 86984572. But the agent take a fresh policy and without informing me after a long phone calls and so on he is admit that this was his mistake and he offer me to take another policy with other company and so on all the call recording os keeping. Now i am hospitalized and i go for a surgery for deviated nasal septum the bagic team says that im ineligible. For more details regarding mine you can check it with hat/20/3378846. I already sent so many mails to the kollam team atlast they told me to settle the payments then they will reimburse but in my current situation i cannot bare this much amount due to financial issues.

I made all the transactions with bagic through cheque from 2004 till now and i keep all the details.

Its a mistake from the bagic kollam agent and am eligible for all the benefits that im a customer yours 2004 onwards till now.

So kindly i request u to do the need full at the earliest and provide me the cashless facility asap. For your reference i hereby attaching my previous policy copies.

Policy no - og[protected]-00000006

Old policy no-og[protected]-00000005

Please do the needful at the earliest.

My car registered in panvel mumbai n now i have changed registration to himachal... And insurrance is valid up to 30 nov which is almost cost of 6800... Now i just want to change my name n number and adress bajaj alianz gernal insurrance company wants 2500 for same.. Almost 40% is it ok.. Fake company no revert almost called 100+ times.. Kindly help to sort out my issue my old registration vechile no is mh04ge9042..

Policy Number: OG[protected]-[protected] VIJAI S, Mobile #[protected]
I paid for the renewal of the policy on 19 June 2019 & still to get my original hard copy of the policy .
Address change email send on 21 June 2019 & your entire team is still not supporting to send me the original document to my new address & now i am riding my car without Insurance cover . Which is crime & none your team support me to bind with Indian Law & Regulations .

Even after continuous follow up 20 emails in 1 month with so many people nothing is happen . ( attached photo of the email subject )

Finally i have to choose to go to Human Rights Consmer Court, Traffic Police Commissioner to file a case against this issue .

Hope this grievance will be taken immediate action .

Manisha Rout02(Outsource-TBSS)/Pune/CFU/General",
"Mohit Khedkar(Outsource-TBSS)/TBSS_PUNE/Outbound/Life",
"Sambhaji Pathare (Outsource-TBSS)/Pune/CFU/General",
"Sadik Maniyar(Outsource-TBSS)/Finserve/CFU/General",
"HO.Dispatch",
Priyanka Bhatt03/Ho-Direct Marketing/Agency Licensing/Gene

Dear
Bajaj allianz general insurance company ltd.

Bajaj allianz car insurance, ' most frustrating insurance services provider company. I don't know the other services/products of this company, but i can say by using one service that they are not serving well how about other,
I can't trust them further more.

I have renew my private car insurance policy on dated 24/06/2019 by online transaction...

Dear cs team of indian consumers complaint,
Please look the matter briefly mentioned here for ur ref.
Bajaj allianz still not provided me correct policy document. My 1st complaint date is 27th july 19. Today is 4th august.

I have taken my santro car registration no-up32-cj-4131, insurance policy from bajaj allianz on 28th feb 2019 at 14:57 pm, my policy no is-og[protected]-00134450.

Here everything is correct, but my car registration no. Is printed by u is-
Up32-cj-4132. Last disit is wrong you printed 2 in place of 1.

Chassis number is malaa51hr8m261957b here "b" is missing, plz check from car registration certificate attached here.

It's the blunder online mistake done from bajaj allianz and your his customer service exe told me it's just the typing error done by computer operator in online policy printing.

So please correct my car registration no in policy doc asap it's up-32-cj-4131.
And add missing "b" in chassis number last disit.

We attached my car registration certificate as directed by your customer care agent for reference and correction.

Everything is correct expect car registration number.
So please update your record and send me correct policy bond asap.
Looking for immediate action from your end.

Thank you
Krishna deodhar dwivedi
3/238 vikaskhand gomti nagar lucknow-226010 up
Mobile no-[protected].

Dear team,

Greetings..!!

I was purchased two medical insurance policy on 19th july 2019.
I am not clear your benefits and terms and conditions.
There are not add doctor appointment charges.
I had given family details but they entered wrong information in policy.
My father dob - 08th july 1954
My son dob - 26th may 2019
My name on aadhar card - sahil

Please investigate & need your confirmation on above matter. Otherwise i will go to consumer froum & file a complaint against bajaj allianz for the harsement & panality of rs 3 lacs. Against wrong selling practice & false commitment

Kindly find below the policy no for the cancellation.

Policy no. - og[protected]-[protected]Dev verma)
Policy no - og[protected]-[protected]Sahil ahuja)
Register no - [protected]
Address: - rz - cd - 148 mahavir enclave new delhi - 110045

I request you to send a cancellation confirmation mail related to the policy. Please treat the matter as urgent and process it at the earliest.

Regards,
Sahil ahuja
[protected]

I had applied for NCB Certificate for my car policy no OG[protected]-00145685. Every time I call customer care, they tell me that I will get it in 24 hours/few hours. When I follow up, they again give a new timeline. This has been done intentionally to delay issue of NCB certificate. No response for the complains made to grievance officer and head of customer experience. They are only good at collecting premium, post that they will make every attempt to harass you. All insurance companies other than Bajaj takes 2 days time for NCB and here even after 9 days and regular follow up there is no clarity.

It came surprise to me as part of internal investigation and approvals done against claim id (Stated below) status moved to denied state despite of all legitimate evidence provided.

Weird reasons are stated as part of denial reason considering it took almost more than 3 months to come to conclusion.

Multiple follow ups are done post which we getting negative response seems to be very disappointing.

Sincere request to consider my situation and getting into my shoes which would be real difficult and needs lots of patience.

As a registered insurance holder it’s our rights to ask valid justification and evidence against denial status.

Claim details:

Claim id - oc[protected] – 00001456

Customer id : 95439526

Policy number : oc -18 – 1000 – 6021 – 00061850

Policy holder name : prabhu mulchand narsinghani

Claim date – 6th june 2018

Follow up details:

Denial reason - hypertension since 5 years which is pre-existing and not covered hence claim is denied.

Please provide me page number where its mentioned by hospital

The reasons provided are unacceptable and investigations done seems to be misleading.

Neither my father had hypertension earlier nor medical and the doctor certified the same to underline insurance agent.

Strongly recommend to escalate this case and request for someone responsible from team to either call or email with requested details for detail explanation’s.

The way this claim is handled i am sure multiple insurance holders might be facing similar issue and concerns being raised against it.

Request team to re-validate the records and provide and logical eta to consider this claim else we are bound to knock legal doors which might impact reputations.

I am sure there would be some legal way to file against these kinds of fraud that has happened with me.

Today i had paid all the interest for this operation that i had to take due to denial

And majorly none of them gave me call for any update or status it was me like donkey to follow up

Thanks
Bunty narsinghani

Dear Sir/Mam,

I would like to bring to your notice that I have applied for an NOC from my previous organization Bajaj Alliance insurance Co.ltd vide IC code -[protected] and pan no is -BVRPR1213B in December. I was working there as an insurance agent from chatrapur branch location, dist -ganjam (Odisha).
Right now I have joined Aditya birla Capital in January and they are asking for my NOC. As my previous employer is not providing the same my salary for last two months is put on hold.In case the company doesn't provide an NOC in within next 10 days I will be forced to take a legal action against the company

Please help me in receiving my NOC from Bajaj Allianz As this is negatively impacting my career.
I would be really thankful to you

Regards
Mail id - [protected]@gmail.com
Phone no-[protected]

Dear
Bajaj allianz general insurance company ltd

Bajaj allianz two wheeler insurance, ' most frustrating insurance services provider company. I don't know the other services/products of this company, but i can say by using one service that they are not serving well how about other,
I can't trust them further more.

I do not get policy paper after 4days of payments.

Worst service providers,
What should i do now kindly suggest.
A. Should i take refund of my money and took insurance to other companies
B. Should i take legal action against their services and inconvenience what i am getting.
#bajaj #bajajallianz #motor insurance

@ bajaj allianz - [protected] call and discuss same issue with me. I already commucating from last four days to your customers care number but don't gets solution yet,

Please serve better and make people / customers happy. Please

Patient name: neha jaiswal gupta
Policy holder: bishwajit sinha
Policy no.: og[protected]-00001953
Original documents, kyc and cancelled cheque sent through dtdc courier on 17/6/2019
Deficient raised by bajaj on neft details and pending documents
Response sent to bajaj on 2nd july regarding neft details & previous consultation papers.
Bajaj allianz wrongly put insurer name as bishwajit instead of bishwajit sinha
Name correction done and details sent on 22nd july, 2019.
Document recovery team constantly asked for neft details of bishwajit instead of bishwajit sinha wherein i have submitted all the valid documents against that.
Company closed the claim id without processing the reimbursement amount.

I have renewed motor insurance through online. I could not able to download softcopy. I called customer care and i have sent all the details through mail. Now it is almost 400hours complete, still they have not issued soft copy. Now my policy is expired so if any thing happen means how ill be responsible? Please give the answer? Why you people playing with us? If you don't have capacity to resolve the issue means why are you advertising your company? Just closedown your company and save other life. Don't play with other life.

I took this policy in the year 2007 and at the time of taking the policy, i was informed by the agent that, i need to pay only 10000.00 rupees for first 3 years.
I paid my first 3 installments every year.
I don't know that in 2019- this year, it is going to foreclosed.
I received the cheque copy with an amount of 12, 295.00
I called customer care to get my policy renew by paying the installment. Unfortunately,...

Policy HBZ/11623192 of your CRETA has been issued with Bajaj Allianz, for any assistance call us on [protected]. Aditya Birla Insurance Brokers. This is the msg I received after I submitted my car for insurance claim. Later on I got a call from the person who conducted survey of my car and started questioning me with the prelude that all information provided is a lie and then later on said that the damaged tyre is not replaceable as it was already in very bad condition to which I told him to check the other three tyre and compare the condition as all tyres were stock tyre as given at the time of purchase of car and hence the degradation would be more or less same to which he replied that it was not his job to check and compare and that I might have rubbed off this particular tyre more extensively by some means not known to him. I feel grieved by his answer as I don't find any logic to it and and the logical remedy I suggested him has been turned down by him without even giving it a second thought. I will attach the pic of tyre below . Thanks.

Policy [protected] is showing lapsed on life assist app. All premiums till july 19 have been paid via citibank account as always since inception with no problems. Premium deducted on 1-july but renewal payment confirmation for policy no : [protected] for month of july 19 has not been recieved till now. Till june-19, i have premium payment receipts.

Kindly solve this issue urgently.

I have submitted my original documents to bajaj for suspension of my policy. No acknowledgement from them. Then i followed up and they said they didn't receive the courier. I sent them the proofs from the courier that it was received. I followed up again and again. Finally they said there is a signature mismatch and rejected my suspension request. I resent the application, still no response. I had no clue what to do. They even could not tell me where the mismatch was. Still the issue is open and i have no response from them.

Do not buy bajaj allianz motor insurance. I had brought it in june 2019 and still regretting. They issued me a wrong policy document with car fuel type as lpg whereas my car is cng. When i complained to them they asked me proof as rc book of the car, i gave them. Now even after 1 month of follow up they are not issuing me corrected policy. Also they are not giving me in writing that if anything happens to my car they will not reject my claim. So that clearly means they are not going to entertain any of my claim because while filing claim they will see policy is againt lpg and car is cng. Every time i call, they say "give us 24 hours" and dont revert back. I have recorded conversation and soon to file a police complaint. I spoke about this issue to rupali rathod & aneeta bhatt but they try to delay this indefinitely by saying "give us 24 hours". Following up since 1 month now.