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3.2
Updated: Aug 12, 2023
Complaints 2969
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1777
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Citrus Payment Solutions reviews & complaints page 72

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S
skumar786
Apr 28, 2020
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Hi,

I made a payment of rs 599 from my upi id [removed] to smartlink on 23rd april around 00:15 am. Payment was successful but redirection to merchant website failed. Hence, transaction was unsuccessful.

Please look into it and provide refund.

Follwing are details of transaction.

Date: 23 apr 2020

Narration: upi-citrus solutions [protected]@axisbank-utib[protected]-transactiondetail

Cheque/ref. No.: [protected]

Amount: rs. 599.00
May 1, 2020
Complaint marked as Resolved 
refunded failed transaction.
Verified Support
Apr 28, 2020
Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 599.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 5 to 7 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
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    S
    SamaraSimhar
    Apr 26, 2020
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    Resolved

    Hi

    I have done upi transaction using google pay to ghmc paying property tax for ptin [protected], the amount got deducted from my account and transaction is successful in google pay, the the transaction is failed in ghmc site, and the amount is not reflecting in the ghmc portal

    Attached the upi transaction, please initiate the refund.

    Upi transcation id:[protected]
    May 1, 2020
    Complaint marked as Resolved 
    Received refund
    Verified Support
    Apr 27, 2020
    Citrus Payment Solutions Customer Care's response     Hi Samara,

    Apologies for the inconvenience.

    As checked, this is a failed transaction via source transaction id UPI[protected] and merchant transaction id C111990344020200426105116 and the amount for same has been refunded on 27/04/2020. You will receive the amount in your bank account within 5-7 working days.

    Regards,
    Team Citrus
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      M
      manojpatil8712
      Apr 26, 2020
      Resolved
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      Resolved

      Hp gas
      Consumer no.612092
      Booking no.554095
      Order date.25/04/2020 time.11:02
      Payment date.25/04/2020 time.13:05
      Cash memo no.250420
      Hp gas booking no.554095, consumer no.612092delivered by r. D. Patkar as per the message received by hp gas
      To make payment online
      http://ezpay.hpcl.co.in//ezpay//h//[protected]to pay the refill i made the payment on date 25/04/2020 13:05 and paymantra transac
      Tion no. (Protected) the transaction was saccessful.
      I paid the amount 714.50 via the above link and got the successful transaction message. But when the gas delivery came the distributor deniede the online payment received confirmation. However the amount is deducted from the bank. Please help me in refunding it. If this is the case i will never dare to do online payment. K
      May 31, 2020
      Complaint marked as Resolved 
      Verified Support
      Apr 29, 2020
      Citrus Payment Solutions Customer Care's response       Hi Manoj,

      We regret the inconvenience this may have caused you.

      As checked, this is a successful transaction via Citrus transaction id OL[protected] and merchant reference number [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.
      Regards,
      Team Citrus
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        V
        Vij Agni
        Apr 24, 2020
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        On line house tax deposited Rs 875. But it is not credited against house tax..
        Bank HDFC mahanagar branch lucknow
        Date of transaction 8 april 2020
        Amount Rs 875.
        Mode on line
        Ref no[protected]
        [protected]/citrus easy pay.
        Complainant vijay shanker agnihotri
        Mob [protected]
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          B
          [email protected]
          Apr 24, 2020
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          I made a transaction and it is still not received in merchant account. I am sending the transaction id
          +1 photos
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            T
            Tata Shankar
            Apr 24, 2020
            Resolved
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            Resolved

            I had paid property tax on April 8, 2020, amout of Rs 1268, but till now not credit to GHMC account.
            +1 photos
            Apr 25, 2020
            Complaint marked as Resolved 
            I have paid GHMC tax of amount 1268 on 04 April 2020 but not credited
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              L
              Lohith Loki
              Apr 23, 2020
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              Address: Bangalore

              I made payment of Rs10000/- for icici funds for a FD account. Payment successful on my sbi internet banking but no payment found on icici page.
              +1 photos
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                H
                hanchate1729
                Apr 23, 2020
                Resolved
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                Resolved

                Address: 58, first floor, rajarajeshwari nilaya,, s.p.ramanna garden, jayanagar 1st block,

                Hi sir/ madam,

                Myself ramchandra rao paid the property tax @ghmc hyderabad, telangana for pid: [protected] online using upi transaction, the payment was successful but receipt & payment details are not updated for same on the system. Could you please check on this and update same with receipt of the money.

                Transaction details:-
                Upi/dr/[protected]/citrus s/utib/[protected]@/trans
                Rs. 3, 016.00

                H. Ramchandra rao
                [protected]
                [protected]@gmail.com
                Aug 6, 2021
                Complaint marked as Resolved 
                Verified Support
                Apr 23, 2020
                Citrus Payment Solutions Customer Care's response                 Hi Ramchandra,

                We regret the inconvenience this may have caused you.

                As checked, this is a failed transaction via merchant transaction Id - M114120998620200423105005 and source transaction id UPI[protected] at our end. If any amount is debited it will automatically get refunded to you within 5-7 working days.

                Regards,
                Team Citrus
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                  P
                  Parveenbaba
                  from Hyderabad, Telangana
                  Apr 23, 2020
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                  I paid property tax In ghmc app ptin [protected] amount 1357 on 11th April, 2020 I selected citrus payment in which in selected upi done via phonepe but stil. Showing due

                  Ghmc login:[protected]
                  Email: [protected]@gmail.com
                  +1 photos
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                    R
                    Rm1985
                    Apr 23, 2020
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                    Hi
                    As per your response to my previously submitted complaint, I am hereby attaching the screenshot of transaction ID and bank reference no. for the failed transaction of Rs.3890/- via Citruseazypay.
                    +1 photos
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                      M
                      mohd taqi Uddin
                      from Hyderabad, Telangana
                      Apr 23, 2020
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                      Address: Ghmc

                      Sir,
                      It is to kindly state that with upi transfer#[protected], I have paid property tax of Rs 2, 011/- thru [protected]@axisbank platform but it is still not cleared. Message attached which is received by icici bank and amount is deducted.
                      Kindly help to solve the issue as soon as possible.
                      Thanks & Regards
                      +2 photos
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                        T
                        Tyrone Fernandes
                        Apr 23, 2020
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                        Resolved

                        Dear sir,
                        I had made a Google pay transaction on[protected] to HP GAS BANGALORE. MY UPI id:[protected]..citrus solutions/axis/citrus pay. My registered mob in their records [protected].This amount is not reflected in HP RECORDS.
                        Please do the needful.
                        Tyrone Fernandes
                        [protected]
                        +1 photos
                        Apr 23, 2020
                        Complaint marked as Resolved 
                        not yet resolved
                        Apr 23, 2020
                        Updated by Tyrone Fernandes                         NOT YET RESOLVED
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                          M
                          mohd taqi Uddin
                          from Hyderabad, Telangana
                          Apr 26, 2020
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                          Address: Hyderabad

                          Sir,
                          It is to kindly state that with upi transfer#[protected], I have paid property tax of Rs 2, 011/- thru [protected]@axisbank platform but it is still not cleared.
                          Kindly help to solve the issue as soon as possible.
                          Thanks & Regards
                          +1 photos
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                            A
                            Amritkumar2012
                            Apr 23, 2020
                            Resolved
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                            Resolved

                            It is about the comedk exam application form payment. When i was paying for the form i opt for upi and used gpay to pay the application form fee that is 1600rs.
                            I got the message with a request of citrus solutions pvt ltd. And agree to pay and from there i pay 1600 rs which was deducted from the account but the application shows unsuccessful payment. I checked out again but the problem remains there.
                            Have a look and let me know what is the status and refund the money if the transaction was failed so that i can submit my exam form

                            Transaction details:

                            Upi transaction id:[protected]
                            Account holder name: amrit kumar
                            Amount: 1600rs
                            +3 photos
                            Apr 28, 2020
                            Complaint marked as Resolved 
                            The refund is processed in my account thank you citrus team
                            Apr 23, 2020
                            Updated by Amritkumar2012                             Hello sir/madam. I am waiting for your reply.
                            Kindly respond to my complaint and reply for the issue.
                            Apr 24, 2020
                            Updated by Amritkumar2012                             Hello sir/madam. Neither my application is being submitted cause payment was unsuccessful however amount was deducted and nor i get any refund so that i can submit the application form. I had submitted all the necessary payment proof and also unsuccessful payment proof form the application side then why their is no response form your side.
                            I am not asking any other's money right then why my issue is being ignored.
                            If any updates are there then you can update me the same. So kindly respond and reply ASAP.
                            Verified Support
                            Apr 24, 2020
                            Citrus Payment Solutions Customer Care's response                             Hi Amrit,

                            Apologies for the inconvenience caused.

                            As checked, the following transaction has been reversed on 23/04/2020 via source transaction id UPI[protected]. You will receive the amount in your source account within 5-7 working days.

                            Regards,
                            Team Citrus
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                              V
                              vasurr
                              Apr 22, 2020
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                              Address: Hyderabad

                              I payed an amount of Rs.11241.00 on 16-Apr-20 towards linked [protected]@axisbank. UPI Ref no[protected]
                              This amount is debited from my account and the payment is failed
                              Please do the needful to credit the amount back to my account.
                              Thanks
                              Srinivasa Raju
                              Ph:[protected]
                              Mail: [protected]@gmail.com
                              +3 photos
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                                V
                                Vijay Devidi
                                from Hyderabad, Telangana
                                Apr 22, 2020
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                                Address: Nagole hyderabad

                                Hi sir, on 20th april i have made a payment of rs 1241 towards ghmc property tax.amount debited from my account but it was not credited to ghmc and my bill was showing due.please refund my amount to my bank.i will provide u screenshot of the transaction.please help sir
                                +1 photos
                                Apr 23, 2020
                                Updated by Vijay Devidi                                 Respected madam/sir
                                Sorry sir this was not a bill payment by unknowingly I have sent money to ur upi I'd [protected]@axisbank by mistake after some time I had understood that it was a wrong payment.sir please refund my amount sir please do understand and help me
                                Thanking you sincerely
                                Apr 23, 2020
                                Updated by Vijay Devidi                                 Please refund the amount to [protected]@paytm and my contact number was [protected]
                                Apr 24, 2020
                                Updated by Vijay Devidi                                 I had sent money of rs1241 to your upi [protected]@axisbank unknowingly.please check and refund my amount.
                                I will any information if required.
                                Please note it is not a bill payment, it is upi money transfer to your account.
                                Please understand my problem and help me in refunding my amount.
                                Thank you
                                Apr 27, 2020
                                Updated by Vijay Devidi                                 Any one therr please respond
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                                  V
                                  Vvr3ddy
                                  Apr 22, 2020
                                  Resolved
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                                  Resolved

                                  Sir i have a problem about the transaction done by me 27 of marchat your payment gateway through
                                  Cdn. Digialm.com
                                  The payment has been failed but the money has been debited from my account

                                  652163*7528
                                  Is the card number
                                  And the mail id used was
                                  [protected]@gmail.com
                                  I request you to look into the problem
                                  +1 photos
                                  Apr 23, 2020
                                  Complaint marked as Resolved 
                                  Thank u sir
                                  Verified Support
                                  Apr 22, 2020
                                  Citrus Payment Solutions Customer Care's response                                   Hi,

                                  Please note that this is a successful transaction via Citrus Transaction ID- OL[protected] at our end.

                                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant transaction Id - HCU04902120200327163302450 in order to get the status at their end.

                                  Regards,
                                  Citrus Support Team
                                  Apr 23, 2020
                                  Updated by Vvr3ddy                                   How can I contact them please help me in that way
                                  Apr 23, 2020
                                  Updated by Vvr3ddy                                   Thank u sir now they tell us that
                                  It was successful
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                                    G
                                    giridharreddycom
                                    Apr 22, 2020
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                                    I have paid GHMC property tax using UPI payment option. But it shows transaction failed and the payment is still due. The amount was deducted from my bank. Could you please verify and refund the money.
                                    +1 photos
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                                      V
                                      vijaykk215
                                      Apr 22, 2020
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                                      Yesterday 21/04/2020 I made transaction of rupees 744 for hp gas through google pay. Transaction is successful in google pay but gas agency didn't receive any payment.
                                      Please resolve this issue.

                                      Please find the attachment
                                      +1 photos
                                      Apr 22, 2020
                                      Updated by vijaykk215                                       Pls refund the money to source account
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                                        J
                                        Jyothi Aerpulla
                                        Apr 21, 2020
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                                        Address: Hyderabad

                                        On 21.4.2020 i paid 1450 for ghmc property tax via citrus pay in ghmc app my amount got debited but in ghmc website still showing due of payment, refund my amount if not transferred by citrus pay to ghmc.
                                        +1 photos
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