Citrus Payment Solutions Complaints & Reviews

Hi

I paid GHMC property tax for PTIN :[protected]
Via upi, amount got debited but to my surprise GHMC site showed Transaction failed. And I still see tax due on ghmc site.

24 hrs done, no refund yet.
Attaching you screenshot of transaction details.

Can you guide me on this transaction.

Regards

+1 photos

May 24, 2020

Complaint marked as Resolved

Verified Support

Apr 23, 2020

Citrus Payment Solutions Customer Care's response Hi Sresth,

We regret the inconvenience this may have caused you.

As checked, this is a successful transaction via merchant transaction Id - C110086712120200420112422 and source transaction UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Hi Team,
My mother(Sree Lekha Devi)) account is been hacked and an amount of rs.9999 been deducted yesterday(19/4/2020 at 3.00PM).

When i checked my account statement, 9999 rs been deducted as part of CITRUSPAY KOTAK.

Account Details:
Account no: [protected]
Customer Name: Sree Lekha M R & Jayasekhar b (joint Account)
IFSC code : SBIN0009589
SBI - Chemmanvilai

Request your team to block this transaction as early as possible and kindly revert back the amount to the account. Thanks in Advance.

Thanks & Regards,
Sreejith

Apr 21, 2020

Updated by JeyasekharB Please block the transaction done via citrus pay kotak and revert back the amount. Please consider this as high priority

Apr 21, 2020

Updated by JeyasekharB TRANSACTION DETAILS...OTHPG[protected]CI

SBI BANK RAISED A COMPLAINT FROM THIER END AND ADVISED TO REACH TO CITRUSPAY TEAM TO REVERT BACK THE MONEY. IF REQUIRED, BANK CAN SHARE THE TICKET NUMBER RAISED FOR THIS. PLEASE RESPOND

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Hi,
I have sent money to gas retailer but they didn’t receive any money.753 payment citrus shown in below images
M-[protected]

+1 photos

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I made a payment through citrus gateway by using upi app GPay. I got the link to pay online from HP gas and selected citrus payment gateway. The transaction is done from GPay upi app which was done successfully but was not reflected in gas agency and from citrus gateway also no message. I am able to see the transaction in hdfc Bank and also in GPay.

Below are payment details:

Amount: 734
Date: 18.04.2020

HP gas consumer no: 600339

+2 photos

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My name is imam syed i have done a transaction for the ghmc property tax yesterday evening through google pay.
The amount was deducted from my account but it was showing me due in the ghmc website.

Kindly, refund the amount or pay to ghmc property tax for the ptin no [protected] 20-serilingampally.

Thanking you,
Imam syed

+1 photos

May 26, 2020

Complaint marked as Resolved

Verified Support

Apr 22, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 8240.00 was a successful transaction. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - C120994593620200414122139 in order to get the status at their end.

Regards,
Citrus Support Team

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I have paid my ghmc property tax today with the help of citruspay.
The amount was ra.4518
The amount was debited from my account and the transaction had failed.
Could i please know the status of my transaction?
Also please refund the debited amount to my account as soon as possible.

Upi id: [protected]@okhdfcbank
Mobile number: [protected]

May 25, 2020

Complaint marked as Resolved

Verified Support

Apr 22, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret to inform that we are unable to trace any transaction with the provided details. Please share the bank statement indicating the debit for the required transaction so that we can assist you with the transaction status.

Regards,
Citrus Support Team

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A

Ashwin Jacob

from Bengaluru, Karnataka

Apr 22, 2020

These are the details of the transaction

amount debited but not credited to merchant (ghmc) - Comment #3677426 - Image #0

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Citrus Payment Solutions Customer Care's response, Apr 23, 2020

Verified Support

Hi Ashwin,

Please note that your transaction with Citrus ID OL7483907544920966190 processed on 21-04-2020 for Rs. 4521 was a failed transaction. The amount has been refunded to your source account on 22-04-2020 and shall reflect into your account within 5 to 7 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Address: Nagole

Hi,
I have chosen citrus payment upi on ghmc hyderbad property tax website to pay rs.1241 to ghmc property tax hyderabad on april 20th

But the payment receipt has not been generated instantly. My property tax still shows due. Kindly return my money to my account as soon as possible.
Please let me know if more information is required.
You can contact me [protected]@gmail.com

+1 photos

Apr 21, 2020

Updated by Vijay Kumar Reddy Devidi I paid through paytm and refund my amount. please cancel the transaction.

Apr 21, 2020

Updated by Vijay Kumar Reddy Devidi My mobile is [protected]

Verified Support

Apr 23, 2020

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Transaction ID PTM683c0e367b18413d912e3b6ead49a886. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Citrus Support team.

Apr 23, 2020

Updated by Vijay Kumar Reddy Devidi Sir, I want to know for what purpose, this transaction was made, please help sir

Apr 23, 2020

Updated by Vijay Kumar Reddy Devidi These was made by my friend

Apr 23, 2020

Updated by Vijay Kumar Reddy Devidi Sorry sir this was not a bill payment by unknowingly I have sent money to ur upi I'd [protected]@axisbank by mistake.By looking at the above mentioned transaction I'd PTM683c0e367b18413d912e3b6ead49a886 I understood that it was a wrong payment.sir please refund my amount sir please do understand and help me

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Sir, While filling the registrationform for IPMIIM-ROHTAK on 20/04/2020, I submitted the registration fees of Rs.3890/- thru HDFC netbanking via CITRUSEAZYPAY.
Though the amount was debited from my account the form was not submitted as immediately after deduction there was a msg on screen saying sorry for inconvenience and you can again continue transaction some other time etc.etc.
Please get my money refunded back in my account as soon as possible.

+1 photos

Verified Support

Apr 22, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

We are unable to identify the transaction you are referring to. Please share your Citrus transaction ID or the bank reference number of the particular transaction.

Regards,
Citrus Support Team

Apr 26, 2020

Updated by Rm1985 Sir
I am hereby attaching the screenshot of the transaction ID and references no. of the failed transaction of Rs.3890/- as mentioned in the above submitted complaint.

Apr 28, 2020

Updated by Rm1985 Hi
Kindly resolve my issue as soon as possible. I have already shared the transaction ID and there has been no response since then..Please do the needful.

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P

Pintu01234

Oct 8, 2020

Sir while payment the application form fee of BPSC, registration no. 66079217
Date 05/10/2020
I submitted the application fee of 600/ thru HDFC net banking via CITRUSEAZPAY though the amount was debited from my account but the application form fee is not submitted immediately after deduction ther was massage on screen saying sorry for inconvenience and you can again continue transition some other time etc.

Please get my money refunded back in my account as soon as possible

transaction failure thru citruseazypay - Comment #3745230 - Image #0

transaction failure thru citruseazypay - Comment #3745230 - Image #1

transaction failure thru citruseazypay - Comment #3745230 - Image #2

transaction failure thru citruseazypay - Comment #3745230 - Image #3

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अ

अटल सेवा केंद्र सुनील राणा

from Delhi, Delhi

Dec 20, 2020

Dear team
We had pay kurukshetra university exam fee on 23 nov 2020 . The amount 1410₹ with bank reference number[protected] deducted on 23 nov 2020 but form not subbmitted successfully .fee not yet refunded.please refund our full amount.

transaction failure thru citruseazypay - Comment #3777399 - Image #0

transaction failure thru citruseazypay - Comment #3777399 - Image #1

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अटल सेवा केंद्र सुनील राणा's reply, Dec 20, 2020

One screenshot of paytm transaction uploaded by mistake

Citrus Payment Solutions Customer Care's response, Dec 21, 2020

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL7366589465992597253
and source transaction Id - 102011039670932 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant "eazypay" directly to get the status at their end.

Regards,
Team Citrus

G

gyansinghsujawat

Mar 31, 2021

Amount submitted Already but not credited into patricidal acoounts
Please Check n verified urgent

Most Urgent..

transaction failure thru citruseazypay - Comment #3817538 - Image #0

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gyansinghsujawat's reply, Mar 31, 2021

its very urgent kindly do solution...

G

gyansinghsujawat

Mar 31, 2021

need solution

transaction failure thru citruseazypay - Comment #3817542 - Image #0

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G

gaurav19952323

from delhi, Delhi

Jun 28, 2022

Sir, While filling the sol from fees of Rs.4110- thru HDFC netbanking via CITRUSEAZYPAY.
Though the amount was debited from my account the form was not update payment plz my payment update kar do plz my number [protected] TRANSACTION ID[protected] date 24/06/2022 time 11:25 am plz update my payment nhi to mai case kar rha ho CITRUSEAZYPAY par

transaction failure thru citruseazypay - Comment #4013811 - Image #0

transaction failure thru citruseazypay - Comment #4013811 - Image #1

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M

Mahesh Mamgain

Aug 13, 2022

Hi
I have submitted school fees gagan public school greater noida west. By school app.
One transaction is ok. But second transactions not shown please check

transaction failure thru citruseazypay - Comment #4036459 - Image #0

transaction failure thru citruseazypay - Comment #4036459 - Image #1

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Mahesh Mamgain's reply, Aug 13, 2022

Please check this issue because this is not shown school fees app.
Please solve this issue as soon as possible.

M

Mahesh Mamgain

Aug 14, 2022

I have deposit thr fees of Rs.10834/ Gagan public school ICICI Bank thru HDFC netbanking via CITRUSEAZYPAY.
Amount was debited from my account but not update payment in school site.
Please update the payment.
TRANSACTION dated[protected] timing 10.07pm. I have attached image.
Please solve the issue as soon as possible. Thanks

transaction failure thru citruseazypay - Comment #4036477 - Image #0

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Address: SLV Enterprises, Gotigere, Bannerghatta Road, Bangalore - 560083

Hello,
Yesterday 19/04/2020 at around 10:53 AM payment made for 744 rupees towards Hp Gas refill booking using Mobikwik mobile UPI ID.
But, the money is not transferred to Hp gas agency yet, can you pls confirm on the issue?

Transaction ID:[protected].

Please see the attachment for more details.

Please resolve the issue immediately, as the agency is approaching to return the gas cylinder or make another payment to them (which is loss for me if this transaction was already completed).

Thanks
Shanmugam
Mobile: [protected]

+1 photos

Verified Support

Apr 22, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 744 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 5 to 7 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Apr 27, 2020

Updated by Sksa A Hello,
Is my complaint resolved?
Please send me the screenshot of refund status.

I am getting a phone from this number [protected], whose number it is?
Is it a fake call or official call? The person is asking for my debit card details and some verification code and all. i suspect this as fake call. How come or why you can't refund easily to the same card or bank account used while i transfer the money?
Now, my lpg gas cylinder has been taken back by the SLV enterprises who is the agency, and i do not know whether i will receive my 744 INR back or not. it is really so annoying service.Please arrange a call back immediately with who can talk in English or Kannada, please.
until then this complaint is not resolved, please reopen and take immediate action to refund my money.

Thanks

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Paid property tax but not showing online please give Conform

+1 photos

Apr 20, 2020

Updated by Parveen Aisha Paid with my Ptin number [protected]
Ghmc login:[protected]
Email :[protected]@gmail.com

Apr 22, 2020

Updated by Parveen Aisha Please send my complaint to citrus solutions

Apr 22, 2020

Updated by Parveen Aisha Till now not resolved nor response

Apr 23, 2020

Updated by Parveen Aisha Knock knock raise my complaint to citrus no solution till now paid on 11th all this people not even respond

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Address: hyderabad

Hi iam harsha, my email id is [protected]@gmail.com,

I have made the transaction of rs.1918/- from citrus payment gateway in ghmc hyderabad website. I have paid it using upi option in citrus payment gateway. When i paid the money from my upi account and money has detucted. I got "payment processing failed please try again". When will my money come back or reflcted to ghmc hyderabad account

+1 photos

May 29, 2020

Complaint marked as Resolved

Verified Support

Apr 21, 2020

Citrus Payment Solutions Customer Care's response Hi Harsha,

We regret the inconvenience caused.

As checked, tis is a failed transaction via merchant transaction id C112996604920200419221540 and source transaction id UPI[protected] at our end. If any amount is debited it will automatically refunded to you within 5- 7 working days.

Regards,
Team Citrus

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Address: Valliammal Gas Agency

Website: Ezysuvidha app

I had done 2 Transactions to Gas Agency. Bt, both transactions also Not reflected in their Account... Pls do the needful ASAP.

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Address: Hyderabad, Telangana

I have paid property tax of rs. 4408 for the year 2020-21, under the jurisdiction of greater hyderabad municipal corporation (Ghmc), using your upi gateway. The details are as under:

Date:[protected]
Time: 03:35:48 pm
Cust. Ref. No.:[protected]
Debited upi id: [protected]@sbi
Debited account: sbi xxxxxxxx54
Credited to: [protected]@axisbank

Since you have collected the money but did not credit it to ghmc, please refund the collected amount of rs. 4408/- to my bank account immediately.

Sincerely,
Mohan krishna m
Hyderabad, telangana
Mobile: 7989xxxxxx

May 23, 2020

Complaint marked as Resolved

Verified Support

Apr 21, 2020

Citrus Payment Solutions Customer Care's response Hi Mohan,

Apologies for the inconvenience caused.

As checked, this is a successful transaction via merchant transaction id C104162657720200416153515 and source transaction id UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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Address: hyderabad

Hi iam harsha, my email id is [protected]@gmail.com,

I have made the transaction of rs.1918/- from citrus payment gateway in ghmc hyderabad website. I have paid it using upi option in citrus payment gateway. When i paid the money from my upi account and money has detucted. I got "payment processing failed please try again". When will my money come back or reflcted to ghmc hyderabad account

+1 photos

May 24, 2020

Complaint marked as Resolved

Verified Support

Apr 21, 2020

Citrus Payment Solutions Customer Care's response Hi Harsha,

We regret the inconvenience caused.

As checked, this is a failed transaction via merchant transaction id C112996604920200419221540 and source transaction id UPI[protected]. If any amount is debited it will automatically gets refunded to your source account within 5-7 working.

Regards,
Team Citrus

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Address: D BHAGAVANTHA REDDY H.no:3-67/2/8/9 flat no:s-1 vishal residency gangaram chandanagar hyderabad 50

Hi,
I choose citrus pay in UPI payment in GHMC hyderabad property tax amount 2033/- deducted in my bank account on 18/4/2020 but still due in GHMC hyd property tax.

+1 photos

Apr 20, 2020

Complaint marked as Resolved

Still not credited ghmc hyd or bank

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Address: D771 Mandir Marg New Delhi

Sir/madam,
I have paid amount rs.9600 on 19.04.2020 through netbanking payment gateway to dps mathura road, new delhi-03. Transaction description is null-citruspay-[protected] dated 19.04.2020
It is informed that amount debited to my a/c but not credited to beneficiary a/c. My a/c no. Is[protected] hence please help re-credit the amount debited to under mentioned a/c.
Name: manoj kumar
A/c no.[protected]
Branch: raisina road, new delhi
Mob:[protected]

With regards
Manoj kumar
Eo
M/o labour and employment
New delhi-01
Sent from yahoo mail on android

May 25, 2020

Complaint marked as Resolved

Apr 19, 2020

Updated by manojarchie Sir/Madam,
I have paid Amount Rs.9600 on 19.04.2020 through netbanking payment gateway to DPS Mathura Road, New Delhi-03.Transaction description is null-CITRUSPAY-[protected] dated 19.04.2020
It is informed that amount debited to my a/c but not credited to beneficiary a/c. My a/c no. is[protected] Hence please help re-credit the amount debited to under mentioned a/c.
Name: Manoj Kumar
A/c no.[protected]
Branch: Raisina Road, New Delhi
Mob:[protected]

With regards
Manoj Kumar
EO
M/o Labour and Employment
New Delhi-01

Apr 19, 2020

Updated by manojarchie Sir/Madam,
I have paid Amount Rs.9600 on 19.04.2020 through netbanking Canara Bank payment gateway to DPS Mathura Road, New Delhi-03.Transaction description is null-CITRUSPAY-[protected] dated 19.04.2020
It is informed that amount debited to my a/c but not credited to beneficiary a/c. My a/c no. is[protected] Hence please help re-credit the amount debited to under mentioned a/c.
Name: Manoj Kumar
A/c no.[protected]
Branch: Canara Bank Raisina Road, New Delhi
Mob:[protected]

With regards
Manoj Kumar
EO
M/o Labour and Employment
New Delhi-01

Verified Support

Apr 20, 2020

Citrus Payment Solutions Customer Care's response Hi Manoj,

We regret the inconvenience caused.

As checked, the following transaction was processed via Citrus transaction id [protected] and the amount for same has been refunded to source account on 20/04/2020 via reference number [protected]. You will receive the same in your source account within 5- 7 working days.

Regards,
Team Citrus

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Address: 13-16-27/1 sri krishna nagar hyderabad telangana

Sir i paid property tax to your company PTI NO [protected] muncipal tax but it was not paid to ghmc so plese sort it out as fast as u can

+1 photos

Apr 19, 2020

Updated by nahendhar plese sort it out as soon as possible

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Address: hyderabad telangana

Website: [email protected]

Please check today i paid property tax and it was still showing pending why so

+1 photos

Apr 19, 2020

Updated by nahendhar either refund payment to [protected] or pay it to ghmc given details

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Hi,
I have chosen citrus payment upi on ghmc hyderbad property tax website to pay rs. 14133 to ghmc property tax hyderabad on april 17th.

But the payment receipt has not been generated instantly. My property tax still shows due. Kindly return my money to my account as soon as possible.
Please let me know if more information is required.
You can contact me at [protected]@gmail.com

+1 photos

May 31, 2020

Complaint marked as Resolved

Verified Support

Apr 20, 2020

Citrus Payment Solutions Customer Care's response Hi Abhishek,

We regret the inconvenience caused.

As checked, this is failed transaction via merchant transaction id C114160674320200417155824 and source transaction id UPI[protected]. If any amount is debited it will be refunded to your source account within 5 -7 working days.

Regards,
Team Citrus

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Hi,

My name is raghu and me made a transaction from ghmc to pay property tax of rs.6985/-. I paid from upi bank account and amount debited from my account in the meantime the transaction from citrus is failed. Below is the screenshot of the transaction. Please revert my amount to my upa account.

The phone number is [protected].

Please reply to me if need more details.

+2 photos

Apr 23, 2020

Complaint marked as Resolved

Verified Support

Apr 19, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

We request you to wait for 1-2 working days for the transaction status. We shall update you on the status within the mentioned time.

We seek your patience.

Regards,
Citrus Support Team

Apr 22, 2020

Updated by Raghu Busireddy Hi

Any update on the above issue. I have waited and I didn't get the amount and it is not paid to GHMC.
Please update

Verified Support

Apr 22, 2020

Citrus Payment Solutions Customer Care's response Hi,

We apologize for the delay. Please note, your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 6985 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Apr 23, 2020

Updated by Raghu Busireddy Hi,

Thank you for you support
Money is credited in the source account

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H

harsha2512

Apr 20, 2020

bro have your issue have been solved as I am also facing same issue

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P

Paisha

Apr 20, 2020

+1

Me too no response & still showing due in ghmc paid on 11th April, 2020

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harsha2512's reply, Apr 20, 2020

Your money should be get back to your account

Paisha's reply, Apr 20, 2020

Till now not credited into my account neither in ghmc showing as paid its still showing due that's why I am concerned no response from citrus

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 73

ghmc property tax

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9999 been deducted from my sbi account by fraud

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I did payment through citrus but it is not updated on gas retailer

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not reflected payment with gas agency

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citrus payment solutions regarding the transaction details for ghmc property tax

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amount debited but not credited to merchant (ghmc)

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amount deducted but bill was due

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transaction failure thru citruseazypay

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payment made towards hp gas booking has not been transferred to agency yet??

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regarding payment tax my ghmc app

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amount deducted and the payment become failure

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amount paid to gas agency not credited in their account

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refund of payment collected but not credited to ghmc.

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amount debited from bank account and not credited at (ghmc hyd) account

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amount deducted in my bank account but still show in ghmc hyd property tax due

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amount deducted but not paid to school

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I paid tax to your company but it was not cleared till now

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I have paid 30838 to u but it still not paid to ghmc pti no 1039905605

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money debuted transaction didn't reflect

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amount debited from bank account and not credited at (ghmc hyd) merchant account

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