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Citrus Payment Solutions Complaints & Reviews

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Updated: Aug 12, 2023
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Citrus Payment Solutions reviews & complaints page 71

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R
rd_nikam
May 3, 2020
Resolved
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Address: Nashik Maharashtra

Dear sir/madam,
I have paid property tax online for my flat at nashik on portal https://propertytax.nmctax.in/.
The payment through sbi internet banking was successful but the acknowledge does not recd by reference portal https://propertytax.nmctax.in due to page expiry the payment is not reflecting on the said portal.
The details is as given
1) name : ramesh deochand nikam
2) flat no -5, hari sindhu apartment, anandwalli, nashik,
3) index no[protected]
4) bank : sbi, branch chinchwad, pune
5) transaction reference id - [protected]igainqqtk6
6) amount paid - 3955
7) my bank account through which this transaction took place -_[protected]
8) date of transaction[protected]

Kindly either deposit this amount in nashik corporation property tax department and update the status on the portal https://propertytax.nmctax.in or revert back the amount to my bank account so that i can pay either online or directly to the office of nashik corporation.
Aug 7, 2021
Complaint marked as Resolved 
May 03, 2020
Updated by rd_nikam
MY bank transaction statement
0-Apr[protected]Apr-2020) TO TRANSFER
INB Citrus Payment Solutions [protected]IGAINQQTK6 3, 955.0
Verified Support
May 04, 2020
Citrus Payment Solutions Customer Care's response
Hi

Apologies for the inconvenience caused.

As checked, this is a successful transaction via merchant transaction Id[protected] and issuer reference number [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.

Regards,
Team Citrus
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    S
    Sanjayhl
    May 3, 2020
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    Resolved

    On 02 may 2020
    I made a transaction of rs 1500 through upi for unigauge – engineering entrance exam for be/b. Tech 2020. Rs 1500 was deducted from my bank account but not yet updated on uni-gauge website.
    Screenshot of website, bank transaction and request of fee message details is attached to this -
    Upi/[protected]/transactiondeta/citrusp dated 02 may 2020.
    The last date for registration for uni-gauge is 5th may 2020.

    I raised a complaint in helpdesk o[censored]nigauge but i haven't got respond from them.
    [protected]@uniguage.com.

    Only 3 days is left please resolve this.

    Kindly update the same on the website for early and timely registration.
    May 8, 2020
    Complaint marked as Resolved 
    May 03, 2020
    Updated by Sanjayhl
    Sir please respond only 2 days left.
    Verified Support
    May 04, 2020
    Citrus Payment Solutions Customer Care's response
    Hi Sanjay,

    Apologies for the inconvenience.

    As checked, this is a failed transaction and amount for same has been reversed on 04/05/2020 via RRN number [protected]. You will receive the amount in your source account within 5-7 working days.

    Regards,
    Team Citrus
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      K
      kambaala yashwanth
      May 2, 2020
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      I made a transcation for comedk application fee, but got debited 1600 in my account but not made the tx successful.I need support.

      Thank you
      +1 photos
      May 02, 2020
      Updated by kambaala yashwanth
      My ID for comedk application is, HCU060954

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        A
        Akhi1Kumar
        from Hyderabad, Telangana
        May 2, 2020
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        Hi there,

        My name is kumar. This is regarding my concern on payment failure of trade license in my ghmc app. My shop tin[protected]
        I paid my trade license on 22 march 2020 via my ghmc (Telangana) app citrus money option as payment gateway and the money is also debited in my account. But, my payment is not updated in my app. Here is my transaction id[protected]

        Please check if my payment is failed or something so that i could claim my refund and make the payment again before deadline

        Please respond as soon as possible. Last date for trade license was 31st march 2020 and already i have to pay fine for the delay

        Thank you.
        Verified Support
        May 02, 2020
        Citrus Payment Solutions Customer Care's response
        Hi Akhil,

        Apologies for the inconvenience caused.

        As checked, this is a failed transaction and the amount for same has been reversed on 24/03/2020 via RRN [protected]. Request you to check with your issuing bank with the given details for further assistance.

        Regards,
        Team Citrus
        May 03, 2020
        Updated by Akhi1Kumar
        Hi thanks a lot for a quick response from your team. Why am I seeing RRN [protected] and not the return transaction ID here in the above comment? Just to confirm..
        Verified Support
        May 05, 2020
        Citrus Payment Solutions Customer Care's response
        Hi Akhil,

        Request you check with your issuing bank with the given RRN for further assistance.

        Regards,
        Team Citrus
        May 07, 2020
        Updated by Akhi1Kumar
        Yes sir but RRN is hidden by this website so I'm confused.
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          V
          veenavas
          May 2, 2020
          Resolved
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          Resolved

          Paid my ghmc property tax through citrus pay on 27/04/2020 at 12:39:24 vide the transaction id[protected]Through bhim upi. From my mobile no [protected]@upi)
          For which the transaction failed but money is debited from my account
          Enclosed the bank statement and transaction status here with

          Hope my money will be credited back as is it is already 3 days gone by now
          Regards
          D srinivas
          [protected]
          +2 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          Verified Support
          May 04, 2020
          Citrus Payment Solutions Customer Care's response
          Hi Veenavas,

          As checked, the refund was initiated on 29.04.20 under CTX - UPI[protected] and shall reflect in your account within 7 to 10 days. Please find the needful RRN[protected] for your reference. Let us know for any further assistance.

          Team Citrus.
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            R
            rahul2408@
            May 1, 2020
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            The amount has been deducted from my bank, when i was making a payment to Zara i.e. redirected to your account...and my order was not placed and my money deducted...
            +1 photos
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              V
              Vishal Reddy Rokkam
              May 1, 2020
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              To
              The citrus solutions.

              I did the payment to ghmc to pay the property tax.. I did through upi and it went through citrus again

              It shows the payment still under processing.

              Please check the attachment..

              It's second time i have been faced a problem with citrus solutions.

              Please clear the payment to ghmc asap.
              +1 photos
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                V
                Vidhu Bajaj
                from Panaji, Goa
                May 1, 2020
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                Transaction number[protected] for recharge on [protected]. Money deducted (INR 1498) from HDFC bank account but no recharge showing.

                I have made a recharge of 1498 for Airtel Prepaid on Airtel Website using Citrus Pay. My money has been deducted but no recharge has been made. Kindly refund the amount asap.
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                  A
                  aniketdey
                  May 1, 2020
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                  On 26 april 2020, i made a transaction of rs 1600 through upi for comedk uget and uni-gauge – engineering entrance exam for be/b. Tech 2020. Rs 1600 was deducted from my sbi account but not yet updated on comedk uget and uni-gauge website. Screenshot of website is attached. Bank transaction details - upi/[protected]/transactiondeta/citrusp dated 26 april 2020.
                  The last date for registration for comedk uget and uni-gauge is 5th may 2020.
                  Kindly update the same on the website for early and timely registration.
                  +2 photos
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  Verified Support
                  May 02, 2020
                  Citrus Payment Solutions Customer Care's response
                  Hi Aniket,

                  Apologies for the inconvenience caused.

                  As checked, this is a failed transaction and amount for same has been reversed on 27/04/2020 via RRN [protected]. You will receive the amount in your source account within 5- 7 working days.

                  Regards,
                  Team Citrus
                  I too got he same issue, https://www.consumercomplaints.in/citrus-payment-solutions-failed-transaction-bu...
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                    H
                    harish5145
                    Apr 30, 2020
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                    Hi team,

                    I have been duped of 9989 rupees by a citrus user. I am sharing the screenshot of transaction id and also call recording.
                    I have also lodged complaint with cyber crime branch. I have also sent email to [protected]@payu.in but its not going through.

                    Amount : 9989
                    Card no. 435708*8968
                    Date for transaction: 29/04/20
                    Time: 21:50
                    +2 photos
                    +1 videos
                    Verified Support
                    May 02, 2020
                    Citrus Payment Solutions Customer Care's response
                    Hi Harish,

                    We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

                    Regards,
                    Team Citrus
                    May 02, 2020
                    Updated by harish5145
                    I have already made a complaint to Cyber Crime Department. All I need is the phone number and name of the user using citrus account. I should atleast know the user who used my card details. Please help me here or it would be clear you are intrentionally supporting fraudsters. I am attaching the screenshot of the complaint I made to Cyber Police Department.

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                      A
                      abhineet07
                      Apr 30, 2020
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                      Address: Hyderbad

                      Hi, I have initiated payment to GHMC using UPI on CITRUS payment gate but even before the transaction was complete, even then amount was debited from my account and not credited to GHMC. Due to which I had to make another payment. Please find the screenshot attached for your reference the highlighted one is the transaction
                      +1 photos
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                        S
                        shikharrai114
                        Apr 29, 2020
                        Resolved
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                        Resolved

                        Website: cdn.digialm.com//EForms/configuredHtml/1022/64091/login.html

                        On 28 april 2020, i made a transaction of rs 1600 through upi for comedk uget and uni-gauge – engineering entrance exam for be/b. Tech 2020. Rs 1600 was deducted from my icici account but not yet updated on comedk uget and uni-gauge website. Screenshot of website is attached. Bank transaction details - upi/[protected]/transactiondeta/citrusp dated 28 april 2020.
                        The last date for registration for comedk uget and uni-gauge is 5th may 2020.
                        Kindly update the same on the website for early and timely registration.
                        +1 photos
                        May 31, 2020
                        Complaint marked as Resolved 
                        Verified Support
                        Apr 30, 2020
                        Citrus Payment Solutions Customer Care's response
                        Hi Shikha,

                        We regret the inconvenience this may have caused you.

                        As checked, the said transaction was reversed on 29/04/2020 via RRN number [protected]. You will receive the amount in your source account within 5- 7 working days.


                        Regards,
                        Team Citrus
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                          R
                          Ravikumar Metta
                          from Hyderabad, Telangana
                          Apr 29, 2020
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                          Dear sir,

                          I have paid ghmc tax for ptin numbers [protected] and [protected] of amount 6823 and 1739 using Ghmc app via citrus payment in upi transfer but amount is not reflected in the account till date . Transaction done on 27 april 2020. Kindly do needful.
                          +2 photos
                          Apr 29, 2020
                          Updated by Ravikumar Metta
                          Please reply for this
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                            M
                            Mahesh.Kothalikar
                            Apr 29, 2020
                            Resolved
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                            Resolved

                            Address: Door Number: 3-10-110/A Locality: Gokhele Nagar, Ramanthapur, Hyderabad.

                            Sir,
                            We have done payment to ghmc hyderabad, towards residential properties on 21 april 2020
                            But it as not been credited to ghmc

                            We have two complaints

                            Complaint no:1-
                            We have been debited twice

                            A) inb /[protected], dated:21 april 2020, amount rs.13, 122/-
                            B) inb /[protected], dated:21 april 2020, amount:rs.13, 122/-

                            Complaint no:2-
                            Payment has not been credited to ghmc, hyderabad

                            Our ptin no:[protected] (Property tax payment no)

                            Please do the needful
                            Regards
                            R. Srikanth
                            Mob:[protected]
                            +1 photos
                            Jun 1, 2020
                            Complaint marked as Resolved 
                            Verified Support
                            Apr 30, 2020
                            Citrus Payment Solutions Customer Care's response
                            Hi Mahesh,

                            Apologies for the inconvenience caused.

                            As checked both the transactions are successful at our end via merchant transaction id C102030506320200421091128 & C102030506320200421090924 and source transaction id [protected] & [protected], the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with the given details to get the status at their end.

                            Regards,
                            Team Citrus
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                              K
                              Karan Kumar Reddy Y
                              Apr 28, 2020
                              Resolved
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                              Resolved

                              I paid the amount rs.778.82 via the link http://ezpay.hpcl.co.in//ezypay//h//[protected] on[protected] and got the successful transaction message. But when the gas delivery came, the distributor denied for the online payment received confirmation. However, the amount is deducted from my bank account on[protected]. Please help me in refunding it. If this is the case i will never dare to do online payments.
                              Hpgas booking no: 561586
                              Consumer no: 609881
                              +1 photos
                              May 31, 2020
                              Complaint marked as Resolved 
                              Apr 29, 2020
                              Updated by Karan Kumar Reddy Y
                              Kindly assist on priority and do the needful...
                              Verified Support
                              Apr 30, 2020
                              Citrus Payment Solutions Customer Care's response
                              Hi Karan,

                              Apologies for the inconvenience caused.

                              Hi! As checked, this is a successful transaction via merchant transaction id Id - [protected] and source transaction id [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.

                              Regards,
                              Team Citrus
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                                @
                                @pankaj
                                Apr 28, 2020
                                Resolved
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                                Resolved

                                It is about the comedk exam application form payment. When i was paying for the form i opt for upi and used amazon to pay the application form fee that is 1600rs.
                                I got the message with a request of citrus solutions pvt ltd. And agree to pay and from there i pay 1600 rs which was deducted from the account but the application shows unsuccessful payment. I checked out again but the problem remains there.
                                Have a look and let me know what is the status and refund the money if the transaction was failed so that i can submit my exam form. My bank refrence id is[protected]. My upi account is with name hari shankar verma.
                                +2 photos
                                May 31, 2020
                                Complaint marked as Resolved 
                                Apr 29, 2020
                                Updated by @pankaj
                                I didn't get any messages against my complaint, I request u to sort out this as soon as possible
                                Apr 29, 2020
                                Updated by @pankaj
                                Hello sir i am waiting for ur reply
                                Verified Support
                                Apr 30, 2020
                                Citrus Payment Solutions Customer Care's response
                                Hi Pankaj,

                                Apologies for the inconvenience caused.

                                As checked, the said transaction got reversed on 28/04/2020 via source transaction id UPI[protected] and RRN number [protected]. You will receive the amount in your source account within 5-7 working days.

                                Regards,
                                Team Citrus
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                                  M
                                  Apr 28, 2020
                                  Resolved
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                                  Resolved

                                  Address: Shri Ram Agencies, DHARWAD, Karnataka State.

                                  Dear sir,
                                  With respect to the above subject, i mrs. Akkamahadevi. Mavinmarad. Has made online payment of rs.736.50 to wards hp gas booking on 23/4/2020 at 11.36 am, consumer no: 623785. Transaction id is : p2004231135512876145531, but, the gas agency told me that, the online payment was not received hence i have to pay once again for delivering the cylinder.
                                  Now it is almost 5 days, the amount rs 736.50 is not yet credited to my account. Hence i request you to do the needful as soon as possible.
                                  Attachments : 1. Transaction slip (Online)
                                  2. Gas agency invoice.
                                  +2 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Apr 30, 2020
                                  Citrus Payment Solutions Customer Care's response
                                  Hi Mallika,

                                  Apologies for the inconvenience caused.

                                  As checked, the said transaction got reversed on 24/04/2020 via RRN number[protected]. You will receive the amount in your source account within 5 -7 working days.

                                  Regards,
                                  Team Citrus
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                                    K
                                    Kondal Devidi
                                    from Hyderabad, Telangana
                                    Apr 28, 2020
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                                    Address: Nagole hyderabad

                                    Sir unknowingly i have sent money to ur upi id [protected]@axisbank.while making payment to ghmc property tax it has gone wrong and amount has been credited to ur account.so i request to check and refund my amount. I will provide transaction id[protected]
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                                      A
                                      Abhinav Saikumar
                                      Apr 28, 2020
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                                      Hi

                                      I paid my GHMC property tax on the 17th April 2020 and its been more that 10days but on the GHMC portal its still says i am on due

                                      Can you confirm its a successful transaction

                                      Thank you
                                      +1 photos
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                                        V
                                        Vishal Reddy Rokkam
                                        Apr 28, 2020
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                                        Address: GHMC office.hyderabad.

                                        To
                                        The citrus payment solutions.

                                        I paid the property tax for[protected] for the ptin : [protected] on 27th april 2020... But it still shows pending in ghmc website.

                                        The amount to pay was 3728 rs.

                                        So i went through www.ghmc.gov.in and paid using upi an amount of 3728. It went thru citrus solutions pty ltd and
                                        The transaction was successful.. The amount has been debited from my account
                                        . But it still shows pending in the ghmc website.

                                        Please check the attachment which shows the payment done.

                                        Please clear this payment done asap...
                                        +1 photos
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