Club Mahindra Holidays Complaints & Reviews

I posted a complaint against club Mahindra on 28th March, 2017 as below:

"I paid them Rs. 31, 160 as a downpayment for a White membership on 26/01/2017, on a condition that in case I change my mind (before Feb, 2017) I will get a full refund. I confirmed my cancellation through an email on 31/01/2017, on which I got an acknowledgment through an email from their Sr. Relationship Manager - Farshogar Madon that I will get my refund in 45 working days.
These 45 working days were over on 24/03/2017.

I have been trying to reach them since first week of march through emails, customer care number, SMS for a callback and their relationship manager, but nobody cares to revert.

I have all the emails with me and can produce when ever required. Screen shots of the same have been attached for reference."

After chasing them on their customer care number/email for a month now, I posted a complaint here and got a reply in just one day (29th March, 2017) as below:

"Dear Madam,

We sincerely apologise for the inconvenience you have faced and would like to connect with you regarding the matters you have highlighted. We have forwarded your details to our team and they will get in touch with you.

Warm Regards,
Club Mahindra Team"

But they do not reply if you try to talk to them in the same thread as I did on 29th March, 2017 as below:

"Yes I have received an email saying that I'll get me refund in 60 working days wef 15/03/2017.

Why the effective date is 15th March 2017??

I have confirmed my cancellation on 31st Jan 2017 which has been acknowledged by your Sr. relationship manager - Farshogar madon. For reference check the the attachment.

First your relationship manager makes a false promise that I'll get my refund in 45 working days. After trying really hard to reach you people, I posted a complaint here, then suddenly you people wake up to initiate my refund. And wallah it you'll take another 60 working days from 15th march 2017!!

How is this justified??"

Thus I have to post another complaint raising my issues.
• While taking the membership on 26th Jan 2017, I was promised that in case I change my mind before 28th Feb 2017 about membership they will refund my downpayment.
• I changed my mind on 31st Jan 2017. I dropped an email confirming my cancellation which was acknowledged ny their Sr. Relationship manager – Farshogar madon who gave this in writing that my money will be refunded in 45 working days.
• I have been trying to reach them through their customer care numbers, email and their Sr. relationhip manager the entire month of March. I did not get any revert.
• Then I found this portal where I posted my complaint on 28th march 2017 and surprisingly I got my reply within a day.
• Either their Sr relationship manager does not know company norms or they change them every now and then. As somebody promise you one thing and suddenly they revert with a different deadline.
• After keeping my money for 1.5 month they are saying that they are initiating my refund w.e.f. from 15th March, 2017 and it will take another 60 working days, ie, I’ll get my refund not before than 4th May, 2017 which is 3 months after I confirmed my cancellation.

How is this justified?

I am a club mahindra member since 1st october 2008 (Membership id 350391). I have a red studio membership and have enjoyed stay at several club mahindra resorts. I have invited my extended family / siblings / parents to vacation with us on 5 occasions - udaipur (March 2016), lonavala (May 2015), coorg (Dec 2013), varca (Apr 2013) & ashtamudi (July 2010). We have enjoyed two 1br floating cottages in ashtamudi, 1 br accommodation at varca, while other stays were 2 separate units usually studio / hotel unit. The bookings were made online or through the call centre during the school vacations. I, as red studio members, was allowed to book multiple units, also in higher season and number of days as per club calculations were deducted, which is fine with me. Now suddenly club mahindra has changed the rules - without informing me. Is it not necessary to take prior consent if legal contracts are altered?

I was denied booking in purple season (December 2016 at varca) and was told to try just 15 days prior to the trip. Also, i am not allowed to book 2 units even in a lower season (I tried booking 2 hu at jaipur in march 2017 and was denied) let alone red season. What is the point of taking a red membership if such bookings are not allowed? Why does club mahindra advertise ‘family vacation’ if they do not allow family to accompany members?

I would not subscribe to club mahindra if these restrictions were informed back in 2008.in the past years, i have noticed very many changes in the rules – minimum 3 days booking, revisit to a resort after atleast 1 year, restrictions wrt book in a purple season. How many more changes will club mahindra make to their offering? Are these changes really beneficial to the members? Why did club mahindra offer 25 year membership if they cannot live up to their side of the commitment?

Dear sir/madam,
Every corporate sales is pitched on mutual trust and foremost respect for the customer (Present/probable).in this case the sales representative posted in balasore, odisha, is lacking in any kind of decency and is most obnoxious. When you are fishing for customers, if you put people like them in charge, you are unlikely to get any. That person has been calling me for the past couple of days insisting that i visit the sales program being held in one of the restaurants here. As i am a doctor and an administrator, we have unscheduled meetings and briefings.in spite of telling him that we will get back if required, if calls and abuses. I request you to take strict action against such a person if you truly want to protect your brand value, and please stop sending uneducated, untrained and unprofessional sales representatives to smaller cities, who do not know how to behave.
If such an incident is repeated in the future, i will be filing a complaint against him and your company as a party to the same.
Name of the sales representative mobile no: [protected]

Regards
Dr. Charubala rath

To, Date : 25/02/2017
Club Mahindra Holidays
18-19 sharnam fortune Mall
OppInox, Race Course Rd
Vadodara – 390020

Sub :-Full Refund of Membership 2723646.

I would like to inform you that I have communicated with you people as per your given mail id [protected]@clubmahindra.com my purpose of this letter is to resolve the issue and FULL REFUND of my payment as i have joined this membership in terms of trust worthy name in the industry and well known group MAHINDRA & MAHINDRA but in the name of the group some of your employees are doing cheating and gives wrong commitment to the customers and customers are enrolled the same and the issues creates.

DAY 1

After receiving a numbers of calls from your side i had visited Club Mahindra office at Vadodara. Your Manager Mr. Gagan Kumar from Vadodara office described numbers of holiday packages including purple, Red, Blue and white etc... My purpose of visit to your office would be only to find best hotels or holiday resort in makkah and madinah for HAJJ 2017 and Umrah Jiyarat. Your manager Gagan kumar had committed to me for all the arrangements like Visa, Airfares and other transportation services. Your manager described me all that things but i refuse to joined the same and he offered me the following scheme.

Down Payment = 32, 160/-

EMI :- 9478/- X 3 = 28, 434/-

TOTAL = 60, 594/-

5000/- CASH BACK - 5, 000/- = 55, 594/-

he said that in this above package you will get 14 Days RCI & 02 Days CMH holidays.If you will not satisfied with above package you can cancel your holiday membership.

DAY 2

i visited to CMH office and ask for the same and do cancel my enrollment from club mahindra. he was saying sir i will do all the arrangements for you just give me the dates of your travel and just sit and relax. etcccc... and arrange the voice verification call from club mahindra office and take the confirmation on voice. Based on his verbal commitment (for all the arrangements like 5 star property arrangements in Makkah and Madinah, Visa, Airfares and other transportation services to makkah and madinah and above payment schedule ) to me I was corrected all the points and membership and said YES to joined club Mahindra membership white studiobecause of his commitment stated above to me and trust worthy name MAHINDRA & MAHINDRA.

DAY 3

After the voice verification company sent me all the documents related to my membership and other supporting documents related to membership. After receiving the docket from club Mahindra I had visited club Mahindra office and said that I want to cancel my membership and want my money back this was not described by Gagan at that time and you are enrolling me for 25 years.
Gagan told me hold for a while I will give you all the arrangements in Makkah and madinah for HAJJ 2017.

Mean while I have search through internet and others friends and website of Hajj related information I have found that the HAJJ VISA and arrangements is only possible with approved travel operators and Hajj Committee of India Only.

DAY 4

Your manager committed me sir I have told you numbers of times I will give you all the arrangements why r u in tension I have done so many booking through us in past and we are doing this things you just relax and tell me your dates.

Now recently he is saying please arrange all the arrangements from your side and I will plan your holidays in some other country where we exist and our collaboration with RCI.

When I am asking for refund than all the staff is saying sir in any circumstances once you made payment to club Mahindra you will not get back your money back. It is better you can change your destination and enjoy your holidays.

For this query I have sent numbers of mail to Gagan Kumar also Visited Club Mahindra office Vadodara and talked with all the employees. but still I am not getting my money back.

Mail Communication Details with Club Mahindra :-

1stMail from me to Gagan kumar

From: Yar Khan
Date: Sun, Sep 25, 2016 at 11:18 AM
Subject: I want to cancel my enrollment with Club Mahindra as i paid 32, 160/-
To: gagan.[protected]@mahindraholidays.com

I want to cancel my enrolment with CM as per your full return payment policy withing 10 days. as I wanted to go for pilgrimage visit to Makkah and Madina for 15 days. As per conversation with you people have RCI properties in Saudi Arabia Makkah but not in madinah. Kindly let me know for the same as you committed to me.
I also found that there are so many properties comparatively providing good services than you.
I want interest free EMIs from you people if you convince me and assurance for 15 days in RCI properties in Makkah & Madinah instead of 8 days.
2nd Mail from me to Gagan kumar

From: Yar Khan
Date: Wed, Sep 28, 2016 at 10:40 AM
Subject: HAJJ PLANNING FOR 2017 SEP 25 TO OCT 15 SEP 30, 31 AND OCT 1, 2, 3, 4 EXCLUDED
To: gagan.[protected]@mahindraholidays.com

http://www.mea.gov.in/haj.htm

3rdMail from me to Gagan kumar

From: Yar Khan
Date: Wed, Sep 28, 2016 at 10:46 AM
Subject: HAJJ PLANNING 2017
To: gagan.[protected]@mahindraholidays.com

Please take care of it.

With attachment of new Hajj policy.

4thMail from me to Gagan kumar and Club Mahindra official mail.

From: Yar Khan
Date: Tue, Feb 7, 2017 at 11:30 PM
Subject: Kindly Book My RCI Holidays as you Committed at the time of joining in Club Mahindra.
To: gagan.[protected]@mahindraholidays.com
Cc: [protected]@clubmahindra.com
Dear Gagan,

I would like to inform you that as we discussed earlier so many times kindly book my RCI Nights. Awaiting for your Reply...
5th Mail from me to Gagan kumar and Club Mahindra official mail.

From: Yar Khan
Date: Wed, Feb 8, 2017 at 9:48 PM
Subject: Re: Kindly Book My RCI Holidays as you Committed at the time of joining in Club Mahindra.
To: gagan.[protected]@mahindraholidays.com
Cc: [protected]@clubmahindra.com

As we discussed today you were said to cancel my booking kindly give me confirmation of the payment from club mahindra and refund my money ASAP. As i told you in my previous mail also i got booked my membership for Umrah or Hajj purpose only.

If My purpose is not solved by you people than i don't need membership from you and at the time of membership you were given so many commitment to me and for the same reason i would joined the membership but i really unhappy with your services which you are not fulfil in my case.

Mr. Gagan you are keep changing your commitment to me on daily basis and thus i am not interested to stay longer with you and your Club Mahindra Holidays.

Kindly refund my amount as early as possible as you know i am planning to go for Umrah next month and this refund would be very helpful to me in this case.

I am not charging any interest or any other extra payment or any other calculation etc...

Do the needful in the same.

This is my humble request to this court to get back my money in this matter and judgement in the law of justice.

Cc to

Mahindra Holidays & Resorts India Limited
Mahindra, Towers
2nd Floor,
17/18, Patullos Road,
Mount Road,
Chennai – 600 002.
Tamilnadu, India.

[protected]----
Javedkhan M Pathan

My memberid is 3736998 i have to cancel my membership and refund my money as quickly as possible i told them to cancel my membership and refund my money they told me they don't give me refund i have not use any service of holidays if my money don't refund i absolutely sure to take law in my hand and harm there reputation i have to refund my money they ask me the reason of cancelation of membership this is my membership i have to right to cancel this membership i cannot response the reason why i have to cancel please give my money back as early as possible

I purchased a membership on 3/2/17 and paid a downpayment of 37, 820 rupees. I was given the assurance that I would get a full refund if I cancelled within 10 business days. I contacted the salesman on 3/9 (also via email) and alerted him that I wish to cancel. After several weeks of waiting for the cancellation, he contacted me yesterday and alerted me that he does not handle cancellation and there is no possibility of a refund.

I'm overseas in the US, so I'm having difficulty reaching anyone to get assistance whatsoever on the Customer Service line. I also haven't received any email replies to my inquires. How can I get some help?

Date: 3/2/17
Client Number: Not given
Full description: Provided above.
Resolution Request: Full refund of 37, 820 rupees

Have just become a member of club Mahendra and it's very disappointing as your toll free keeps you waiting for hours, mails are not answered . Your agent doesn't respond through whom I became a member and how do I book my complimentary holiday which was much promised by club Mahendra ? I am a member of royal sterling too and on one mail the queries are answered, I am in usa at the moment and I need to confirm my complimentary holiday to Mahabaleshwar from 2-5 April,
Hope you reply to my mail
Thankyou

I paid them Rs. 31, 160 as a downpayment for a White membership on 26/01/2017, on a condition that in case I change my mind (before Feb, 2017) I will get a full refund. I confirmed my cancellation through an email on 31/01/2017, on which I got an acknowledgment through an email from their Sr. Relationship Manager - Farshogar Madon that I will get my refund in 45 working days.
These 45 working days were over on 24/03/2017.

I have been trying to reach them since first week of march through emails, customer care number, SMS for a callback and their relationship manager, but nobody cares to revert.

I have all the emails with me and can produce when ever required. Screen shots of the same have been attached for reference.

Pl take an action to cancel the club mahindra membership and for refund . downpayment is gotted by club mhindra very soon but for refund my down payment 3 month passed but no further action taken by club mahindra whereas i have informed club mahindra within 3 days for cancellation after joining membership. Pl tell me if i have make any offence by joining club mahindra membership & then cancellation. As per terms. If informed for cancellation within 10 day after down payment deposit then full downpayment will be refundable . I have deposited downpayment on 2/1/17 and informed on 3/01/17 on call and on what's app on 8/1/17 to same who registered my membership SH KULDEEPSINGH and in written application for cancellation to the branch manager SH ANKUR club mahindra office Crystal palm 22 godam jaipur . so no fault is made by me but no action and no reply given to me by club mahindra till now. Where will i go for help. It causes mental disturbation and pain so pl relief me and refund my downpayment . can i provide you bank a/c no for refund.pl. tell me when my down payment 25570.00 wii be refunded to me and also tell me what is mode of refund.

I have taken the club mahindra holidays membership on 04.06.2010 and the cost of membership was Rs.2, 65, 702/- .
i have started paying the membership fee on EMI basis with monthly EMI as Rs.8, 348/- . i have paid 15 EMI's of Value Rs.1, 25, 220/- through my bank oriental bank of commerce . after this i could not pay and i have requested many a times to cancell my membership as i did not not avail any vacation and refund my money .
the company said we will not return the fee and cancelled the membership .
i request your intervention in resolving the issue, and for your information, i had a similar issue with contry club membership, where in i could not continue they have given me an option to pay a token amount and avail a holiday within an year which will cover up the amount paid to them ie rs.20, 000/- . when such an option exists with small players, the big comany like mahindra retaining big amount pinches my pocket .

My member id being 2595689.
Its been almost 2.5 years now, i bought the membership. I could hardly use it, as it is most of the time unavailable & sold out & booking terms are too not very favorable to most employed people with family. Finally i saw no sense in continuing with it.
I am running behind member relations team from past 20 days, & there is no fair response with regards to cancellation terms.

Never ever even step into their premises. They have very strong & convincing marketing team, they promise you sun, moon, stars & somehow hook you, & the moment you get hooked, you end up loosing your hard earned money.

Vineet sharma
[protected]

I was buying a membership of club mahindra in 2016 by a smart salesperson, who promised me a world of beautiful holidays for the next 25 years and has sold me the membership with following promises (All written and documented):
1) i have to pay upfront 56k which is 20% of total membership (After all given discounts)
2) i have to pay monthly emi of 8911 only for first three months which will activate following deals:
A) 7 rci nights
B) 5 nights in club mahindra resort
C) cash back of third emi after 6 months.
However, in reality, i've been able to manage only one holiday 5 nights in club mahindra till date that too, in mahabaleshwar in peak of monsoons 28.10.2016 and cash back of third emi after 6 months also done.
I have recently become a member and to get 1 week free rci as a complimentary. This was valid till 30th may 2017. But till date i don’t gave complementary rci membership id.
In mahabaleshwar, i upgraded membership to white stu to red stu, after saying that you got seasons benefit in red. But no extra benefits in red.
I am trying to redeem the 7 rci nights and there is not a single availability of room in any of their resorts. If i go for booking from other portals then they have booking available for same resorts. If you can’t provide a single room then why do you issue complementary or membership.
I was really frustrated by this time (As i was planning this from past 1 month), and i try call to call centre & said to people please give it to your senior, and he put me on long hold and then call got disconnected.
Before 3 week i call rci call centre & talk to mr dhiraj for booking any hill station in north side. But till date not given any confirmation. After 21st i am call again to rci office but no more answer to rci people. Mr dhiraj every time given 7 nights at puri, how can i enjoy in temple area.
Till date i have talk to rci peoples dolly, kiran, dhiraj + 2 more persons & club mahindra peoples are a’bad collection centre farhin, chennai office gautam, paritosh & mahabaleshwar office neha also on dt. 03 march, 07 march, 22 march, 14 march, 20 march, 22 march, 23 march, but no buddy can correct answer for what can i do in this situation. All are given different answers.
Are there any block booking that you do here, we as a normal member never gets a chance to book this resort. And the call canter service is really really pathetic.
Now when i contacted rci they say that the all resort are already booked, so tell to club mahindra sends mail to rci to extend free night till next 4 to 6 months & give confirmation by mail to both.

I have sent mails to club mahindra and it’s been 4 days now and interaction no is 10585157 + 2 days of weekend that no response from them. Basically, booking for a club mahindra holiday & rci both are more difficult than 'tatkal' booking of indian railways.
My humble request is to look into matter immediately to resolve matter as i cannot take such frustration and burden for long time of 25 years membership due to poor services and response from club mahindra & rci also.
Please help me to relive me from these stresses.
Regards,
Manish desai
[protected]

I and my wife had visited the branch and we had got enrolled on 7th march 17 and today is 23rd march due to some urgency in the family we felt need of money we are service class people with high aspirations so we had visited them .I contacted Vivek Mehta in ahmedabdad and mailed him to cancel and refund the money we have not still used any of their services but I was denied refund It is my very very hard earned money cant see let it go in drains pls help below is the mail written to them my contact no is [protected]

Cancellation of membership Id 2747486 (Urgent Help req)
Nilip Aurora

2:07 PM (11 hours ago)

to Vivek, Deepali
Dear Vivek,
This is very very urgent there is an urgency in the family need cash urgently need to cancel the same hope you understand my situation I sincerely urge Mahindra and its employees to stand to support me in a difficult situation an refund me ASAP which would be great support Pls do not let me down as we trusted Mahindra name i have full faith it would not turn me down.
Pls do not bank my cheques and handover the same back to us I sincerely apologizes for the inconvenience

Best Regards
Nilip
Nilip Aurora

9:15 PM (4 hours ago)

to MemberRelations
Dear Sir
Hope you understand my situation and grievance the person for the branch Vivek mehta denied the refund god forbids the same situation doesn't arise in your family then you understand i have not used any of your services and it has been just couple of days i had joined awaiting a positive revert and refund.

Regards
Nilip

I was joined club membership on dt.18/12/2016 trough credit card payment &immediately next day( 19/12/2016) i was given application in nagpur office for cancelation of membership.
for above subject, i had given complaints on forum on dt. 7 march 2017 against refund booking amount rs.30660/-, but company didnt reply & not refund the amount till the date.

membership no. MAF JUN/2016/25YR/14766

pramod gurmule
mob.[protected]
192, nandanwan main road, nagpur.

Hi,

Their Sales man called up and visited my place to explain the features of the memebership. However, he insisted on making the payment to avail some offer going on, he also told me full refund will be made if I am not interested. When I called, he asked me to wait till my application is processed and a membership number is generated(Membership Id 2446430). After that, they are not responding much except that they are processing my cancellation request and it may take some time. I called up and sent mails and also used their twitter handle but they did not help me yet.

Please help me on how can I get my hard earned money refunded.

Thanks for your help in advance.

I wish to report the pathetic customer service on offer & the dishonest, deceitful manner of luring clients by “Club Mahindra Holidays” of Mahindra Holidays & Resorts India Limited (MHIL).
a) It all started with an invitation to attend a presentation of “Club Mahindra holidays” at Vadodara, Gujarat. However at the presentation, I was told to buy the membership then & there as it would not be available later. – A clear case o[censored]nfair trade practice being followed by MHIL.
b) I enrolled into membership on 28/02/2017, processed and activation on 01/03/2017.
c) On 07/03/2017 (7th day) i received the customer copy of the form I signed and when i was going through the terms and conditions about the ASF it was mentioned I need to Pay every year apart from the Membership fees. This condition was not cleared on the day I was Enrolling for membership. I was only told I have to pay for the 1st year and not every year whether I use it or not. This is a clear case of cheating & dishonesty by MHIL as they had enticed me into buying the membership without apprising me of the Rules & regulations, something which was obligatory on their part.

d) I sent an email to [protected]@clubmahindra.com and got automatic reply with this MHRIL no[protected]. On various attempts to contact MHIL, I found out to my dismay that the telephones[protected] were unattended & the assured ‘call back’ also did not happen. I messaged in their FaceBook Inbox and they replied

"Dear Manush,

We urge you to reconsider your decision regarding our membership. We would like to connect with you regarding your post. Please share your membership ID and contact number with us here for our team to get in touch with you.

Regards,
Club Mahindra"

So i sent them the details requested and to my surprise i got a call on 08/03/2017 from [protected] - Deepika Subramaniyam with ref[protected], let her know why I wanted to cancell and it was the first and last call I had from them.

So from March 7th, 2017 i am following up but till date no response.

MAR 7TH, 5:06PM
Hi
HELLO, I want to cancel my membership. What is the procees to follow. I took the membership on 28th Feb, 2017.

Dear Manush,

We urge you to reconsider your decision regarding our membership. We would like to connect with you regarding your post. Please share your membership ID and contact number with us here for our team to get in touch with you.

Regards,
Club Mahindra
Thank you for contacting me. My membership id is 2746580. My contact no is +91*********

Dear Manush,

Thank you for sharing your details with us and our team will get in touch with you.

Regards,
Club Mahindra
I sent a request for cancel at [protected]@clubmahindra.com as well.
How long will it take for cancellation?
I already went to your club mahindra office in Vadodara, Gujarat
TUE 9:32AM
Can i know what is the status of my Cancellation request[protected]
TUE 2:45PM
Can i know what is the status of my Cancellation request[protected]
THU 5:11PM
Hello
Can i know what is the status of my Cancellation request[protected]
FRI 6:40PM
Hello
I have sent email and messaged on facebook and also tried to call but no one has responded yet
is this what you say your best services?
If I don't receive any response in next 24 hours then i will have negative feedback posted and not recommend to anyone.
4:41PM
So you guys feel not to respond
Chat Conversation End
Seen 5:14pm

But again I had to be disappointed as earlier since there was no response from MHIL.

e) I requested for the cancellation within 10 days so I am eligble to get my full refunds.

f) Today I send my concerns through their feedback form on their website http://www.clubmahindra.com/feedback, and to my surprise got no acknowledgement.

It is disgusting to know that “Mahindra Holidays & Resorts India Limited”, part of the reputed Mahindra group can be so insensitive to its members & hopes to build its business over unsatisfied customers.

My name is savita kumari barsiwal and my membership no is 2729140 it was on[protected] when Mr Anup tiwari and Tabresh came to my home for selling their club Mahindra membership.Me and my finance was together when he explained everything about club Mahindra membership.we were about to get married on within next 3 months so we made it clear that we are taking this membership just because we want to go to abroad for our honeymoon and you are giving us complimentary voucher for abroad visit with this membership.they stayed their for 4 hours and made so many sugary promises to us that mr anup will be in your touch and he will help us in every matter.we explained that we want to go to Singapore and Bali for our honeymoon and asked them do you have resorts their also?for this they responded that do not worry we have tie up with RCI nd RCI is having so many resorts in every country you just book this membership with booking amount which is 31160 Rs and leave everything on us we will plan everything for you but you have to pay 3 months EMI before taking any holiday. 3 months EMI amount was 28434 Rs We payed the booking amount on the same day and after few days we paid our 3 months Emi also.we asked him how many days before we need to tell them about the vacations he said just tell me 15 days before i will arrange it.we started contacting him 1 month before.after paying the amount before the booking of our flights we again confirmed about the availibility of the resorts at singapore and bali.we booked our flights and again called him but it was a completely different anup tiwari.he didn't took any pain of booking.we called him and messaged him but he was not responding properly.after scolding him for his changed behavior he provided us a contact no and said it is RCI's contact no you can call and book you room.when we called on the given number they said your club mahindra membership no is not register with us yet please contact club mahindra again.we told everything to anup and again and it took more days.after few days we called again on rci number they said that in Singapore we can not take their facilities with this membership we need to pay for the resort and in Bali they were not having the availabilities till September.our flights were booked from[protected] and till September they were not having availabilities. Was it a joke?
it was our honeymoon and our flights were booked it was a big fraud for us.we were not ready for this big shock from the brand club Mahindra.We trusted you blindly and payed 60000 Rs and in return you did this to us.
One more thing is that they took my credit card details and when i asked why they are taking this they said it is just a formality.i clearly tell them that do not auto debit the amount i will deposit it my own.but for the first month EMI they made an auto debit from my credit card.which was a starting shock for me.
so the end of the story is that we didn't get any service from you guys and just because of your fake behavior we do not want to continue with this membership.We want our refund as soon as possible otherwise i am definitely going to consumer court.

I have raised request for my club mahindra membership Cancellation with email request no[protected] on[protected] and Cancellation Request no: o67-429 dtd[protected].
But even after 60 days I have not received my money back.
The executives are not responding on phone. The sales person left Club Mahindra.

Total Refund amount is More than Rs 26000/-. same is not yet return.
Pls help.

It was 24th Nov'16, Place : Trade Fair, New Delhi, Club Mahindra Counter.
Me and my Wife took the Club Mahindra membership (White Studio) with lots of promises given by the CM's Sales persons named "Vinod Bisht" and his Sr Sales Consultant named "Akhil Vashistha" .
One of the biggest promise was on which behalf we immediately took this membership was "Through RCI we can cover our various conferences in Prague and some other European countries" (Yes! they were making us FOOLs).
Upon numerous Calls, SMS, Whatsapp msg, Emails, theses chaps were not reverting to us (they might have blocked my number too).
One fine day my wife called Mr. Vinod and he picked the call (i don't understand how..??). He given a solution to call RCI Directly and u'll know the issue why he was not replying to the query on mail.
So finally we get to know that the Location for which we were given promises, RCI don't have properties there!
So here we are.. for which we have took the Club Mahindra membership was not at all serving the purpose!!
Apart from that the other big promises, Not even a single is been given!!!

I really Salute these Saloos, how easily they made us fools easily!
I have lots of bad word coming in mind for them but i'm still maintaining my calm and requesting Club Mahindra team to either arrange our tour to our given location on given time, or simple cancel our membership and give us back the whole amount!!

Thank You! (If you guys are reading and acting on this...)

Dear club mahindra team

Sub: refund and cancelation of membership due to cheating, misrepresentation and fraud

My name is vivek gupta member id is 2696504

I had called to sterling holiday resorts (India) limited and club mahindra holidays for getting membership and i preferred to go with club mahindra because of well-known and brand name in market in hospitality sector.

But unfortunately, your brand name and reputation is going to down due to sales persons behaves cheating to customers.

Mr. Abdus & mr. Rahul sale representative (Channel sales) on behalf of club mahindra visit to our home (Delhi) at april 2016 to explain the benefits and reason to take the membership.
I have written this letter due to the below false representation and cheating to customers.

1. First false representation:
The demo video shown us the study apartment (1 room+1 drawing room + kitchen)
He explains us that the studio apartment is sufficient for one couple and one adult (3 person)/2 children (No age limit explains for children).
Based on their video, we go for studio apartment.

2. Second false representation:
Mr. Abdus offers us the below 25 year membership with the below offers:
A) 4 vouchers (8 night - expired on july 2016)
B) ₹ 15000 discount (7500 immediately, balance cheque /emi adjustment 7500)
C) 5 complementary nights
D) rci membership
E) ₹ 5000 rcv
F) 48 month emi (₹ 9070/ month)-convert to 36 month emi (₹ 9070 /month) after payment of 3 emi.
G) 60000 points to be credited
H) extra charges for additional members-₹ 500/- person

3. Third false representation:
No information about the amc charges
Based on that commitment, total cost offer us ₹ 3, 54, 300 (Without interest), i filled up the form no dec/2015/25 yrs/111977 dated 8th april 2016 (As attached for your reference)
Mentioning all information (Name, address, mobile no, co applicant name, address proof, credit card detail etc.) and i have paid 10% dp of ₹ 29, 490 (After deducting ₹ 7500/-) dated 8th april 2016
Attached the mail receive on 21st may 2016 form abdus.
But till 5th june 2016, nether i had not received membership kit nor any updation of my application even continuously follows up with mr. Abdus & mr. Rahul.

9th june to 17th june i have send mail for cancellation of my application and refund (Mail attached) to below mail id:
[protected]@clubmahindra.com
Abdus. [protected]@mahindraholidays.com

After long discussion with mr. Abdus, he explained that basic information (Address, mobile no and co-applicant name) was wrongly entered in club mahindra system.

He insists to wait for a week and don’t cancelled the application, and i accepted
Finally, i received kit without verification from miss pooja working in below address and deliver to my address. Dated 20th july /2016
Unit no.34-45, 01st floor,
Tdi centre, plot no.7,
Commercial complex, jasola,
New delhi,
Delhi-110025.

I am surprised that my application was not correct uploaded in system and after 3 month, i had received my kit, how can june & july emi was due, but i have request to give some time to release the payment.
7/06/2016- emi due - ₹ 9070/- (How can be due if application is processed on july)
07/07/2016- emi due - ₹ 9070/-

On the same month of july, my emi was realized, and i was not question how in july emi can be reflect.

My emi was realized on timely (7th of every month) from july 2016 till jan 2017 (7 month).

Further account department from jasola office called us to adjust the cash back of ₹ 6000/- from june emi due, i was surprised to hear that my cash back is ₹ 6000/- instead of ₹ 7500/- (As committed)
And i also paid june pending emi of ₹ 9000/- (18th jan 2017)-mail attached

I had already paid
Down payment = ₹ 29490/-
June 2016 to jan 2017 (Emi ₹ 9070 /month)= ₹72560
Total payment = ₹ 102050/-

I had called to mr. Abdus to clear all pointed committed but no response, finally i have decided to visited to jasola office 10th jan 2017 about all concern which is pending as below (Mail attached)

1. Refund of ₹ 7500/- pending
2.co-applicant card not yet receive.
3. Points of 60000 not yet receive.
4. Voucher handed over for replacement against new one.
5. Rci kit not yet receive.
6. Conversion of emi from 48 month to 36 month without change of emi amount of ₹ 9000.

Miss pooja is attending us and ensure us to resolve all issue.

When i booked resort in udaipur and kumbhalghar date 26th jan 2017-27th jan 2017, (5 person)
Room was allotted for 2-hu in udaipur but 1-studio apartment & 1-bhk in kumbhalghar
My family was shocked when i entered in studio apartment. (1 room+ 1 kitchen)

Service of kumbhalghar is worst services

Again mr. Abdus tell us that no need to pay for extra person, he (Mr. Abdus) will send the approval to resort but no mail send by mr. Abdus. And tell us to pay the extra amount of ₹ 2800/- each resort and he will give us extra complementary 5 night.

Extra charges per person was ₹ 1500/- instead of ₹ 500 (As committed)

Immediately i visit to helpdesk in kumbhalghar and raised our doubt, they say that studio apartment is one room with kitchen only.
After return back to home, i had request to mr. Abdus to meet us urgently either my home or office but he was not interest to meet us, finally i had visit to jasola office in delhi 9th feb 2017 for raised our complaint and again miss pooja & mr. Ashwani attend us.
I am socked again to hear that mr. Abdus was left the company. And inform all issue to ashwani but he refuses to provide us solutions.
Based on above facts, i observed that mr. Abdus is providing false information, misrepresentation, and cheating to customer.
I am frustrated and expect form club mahindra to resolved my problem. Otherwise i will take final strong action to file a complaint to consumer court for harassment cheating and for false representation to customer.
I want to get back my full refund and cancelled the membership
I will also circulate this issue to social media and news as well.

Thanks
Vivek gupta (Chartered accountant)
[protected]

Cc to:

1. Mr. Kavinder singh (Twetter @ singhkavinder)
Managing director & ceo’
2. Mr. S. Krishnan
Cfo & executive director
3. Mr. Arun kumar nanda
Chairman
Tweeter @clubmahindra
Corporate office
1. Mahindra holidays & resorts india limited
Mahindra towers, 2nd floor,
17/18 patullos road
Mount road
Chennai-600 002

2. Mahindra towers,
1st floor, "a" wing,
Dr. G m bhosle marg,
P. K. Kurne chowk,
Worli, mumbai - 400 018.