Club Mahindra Holidays Complaints & Reviews

Hi,
Its regarding a club Mahindra gift voucher, which I have got along with my XUV 500 in May 2016
In month of May 2016, I had purchase XUV 500 and along with I have received the club Mahindra gift voucher.
When I planned my holiday and followed the all required procedure to redeem gift voucher, they didn’t reply on time and my plan went in vein. When I called them they said we already replied you which was obviously a fake reason. Now from past more than 6 months I am tracing them but they don’t reply to mails and when I call to customer care[protected] they say we will do the needful and convey your message to concern person (which is again a lie).
So finally I am realised that Club Mahindra's Gift vouchers cannot be redeemed.

I request club Mahindra management, not to play with the people who trust you

Regards
Manoj
[protected]@rediffmail.com

We went to some promotional event of the company and were given a 2N3D free stay voucher, now when i am trying to redeem it and not getting the availability. one preferred location is available for one day. and i am ready to book it for a day instead of 2 days.. but again it cant be done! the same resorts are 100% available on other sites.. i Would BE grateful if i can avail the voucher atleast for a day.

We have taken the Membership on 25/12/2016 vide Member ship No. 2735652 through your Sales Executive Navdesh Thakur Mobile No. [protected]. Inspite of repeated requests still not received the membership kit. As the bookings are to be made well in advance, the 8 nights free offer is set be lapsed as the same is valid up to 25/12/2017 only.

Further I was told that the above stated offer is available in all seasons however the mail received from CMH says the same is valid in White or lower season only. Further we were told that we will get 90% discount on RCI bookings, but no mention is there in the mail received from CMH.

We want to proceed for cancellation of my membership. Please do the same and redund the amount paid to you i.e. Rs. 31, 160/-

Mona Srivastava
[protected]
[protected]@gmail.com

From: Amitabh Sharma
Date: 18 January 2017 at 9:23:38 AM IST
To: Delnaz Sharma
Subject: Fwd: 'MHRIL=[protected]' Your Club Mahindra Membership
FYI these jokers are ridiculous !!!

[protected] Forwarded message[protected]
From: Amitabh Sharma
Date: Tue, 17 Jan 2017 at 9:18 PM
Subject: Re: 'MHRIL=[protected]' Your Club Mahindra Membership
To:
Cc: mahindra.[protected]@mahindra.com

I'm appalled at the deliberate delay Club Mahindra is doing in refunding the amount that was collect to me through a clear mis-sale of the proposition. Here's a datewise flow of events:

1. I had opted for Club Mahindra membership around June/July. However the sales representative had provided erroneous information which I had highlighted during the verification call.

2. Post that I have had multiple discussions with various officials in Club Mahindra. But the issue remained unresolved. In the meanwhile I continued to pay the membership fees despite the same being in disputed state.

3. When in Nov I finally called the customer care to cancel my membership I was told to visit Club Mahindra office. I visited the office, where I was advised to write a mail to member relations, which I did subsequently by reverting to the mail from member relations explaining the reasons for cancellation on 26th Nov 2016.

4. You took 3 days to register this request and sent a confirmation to me on 30th Nov stating that it will take 45 days to refund the amount. 45th day got over on 14th Jan 2017

5. Through my mails dated 14th, 18th and 20th Dec I enquired and sent reminders regarding the statement of accounts and mode of transfer which you all conveniently ignored!

6. I even wrote to Anand Mahindra which went unanswered. Not too sure if the email which I found through my sources is correct or not!

While I fail to understand why it should take 45 days to refund my money, i get a mail today which says it will take 7-8 working days!

My questions are simple:

1. Why should it take almost two months to refund my amount? The only reason that comes to my mind is Club Mahindra is delaying this to float my money and earn interest on that. This approach is completely unethical!

2. Why were my subsequent mails unanswered?

Here's what I want now:

1. My money be refunded immediately and by immediately I mean tomorrow!

2. I should be paid interest on the instalments that I have paid starting from the day each instalment was received by Club Mahindra, given that your sales executive mis-sold the package to me through erroneous information which I highlighted immediately!

Failing to adhere to the above mentioned two requests I would be forced to take legal recourse now and also take to social media to highlight the malpractice you as an organisation resort to with a prospects money!

By tomorrow eod if I don't get the refund I shall file this grievance with consumer forum and then let law take its due course!

This delay is rediculous completely unacceptable. As an organization Club Mahindra has one of the worst customer service and no sensitivity whatsoever once they receive the money! Trust this mail is acted upon by someone responsible in the organization...

Regards,
Amitabh

On Tue, 17 Jan 2017 at 7:23 PM, MemberRelations wrote:

Dear Mr.Sharma,

Greetings from Club Mahindra !

With reference to the cancellation request of your Club Mahindra membership, we would like to acknowledge that your cancellation request is registered with us on[protected], your refund will processed in 7-8 working days.

Best

Regards,

Dhanashree Thakur

Login to www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even wait list your bookings. For Reservations, please

click here.

Are you new here?Sign up to create your password. User Id is your member ID.For feedback, enquiries and service requests please call[protected]Business timings: 9:30 AM to 06:30 PM, Monday - Saturday. Closed on Sundays & Public Holidays)

Or

email [protected]@Clubmahindra.com

DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee

is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited

and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

Regards,

Amitabh
--
Regards, Amitabh

Firstly to begin with i showed interest in taking the membership
within 15 mins i get a call from their sales team and the representative reaches my residence in less thn half and hour saying that he is around and will come asap
after explaining the whole thing, i requested for time to think about it i was told mam offer will go u need to act on this soon and my down payment was taken with my consent
later in a couple of weeks i lost my job and my financial status is bad so i requested them to deduct a amount and refund my down payment back as per cancellation process
now i know as per the clauses ideally a decent amount should be refunded but these guys refused to refund the amount knowing my financial crises
i have a widowed mother to take care of i have lost my job but it doesn't make any difference to club mahindra.
after telling them to cancel my membership i started getting back to back calls from them to retain my membership
i told them i am in no condition of paying any emi
i also did a stop payment of the first 3 emi cheques with my bank which helped
later after the first 3 cheques were done the 4th emi they debited directly from my bank account
which is ridiculous
now they are tellin me that they cant even refund that ..m in some kind of mental trauma its almost of loss of 45000 for me and these guys care a dam
i send them so many emails saying refund my emi they have stopped replying to my emails
i even said i will give a complaint in the consumer court and on all social media, newspaper they just dont care
i have absolutely no financial back up and these guys r going on ripping me
my mother is going thru sleepless nights bcoz of the financial crisis we are facing
its a kind request if you guys can help me out coz club mahindra in only interested in fleecing people and their money
im in major stress m unable to take care of my mother and household needs financially

Dear Team,

I had purchased membership fess for Club Mahindra 2687067 and paid Rs. 80000. Due to Bad experience while booking Club Mahindra Hotels. I took decision withdraw membership as I have not availed any single holidays with club Mahindra.

I want my Money Back and also I am putting this case in all other forum to discourage people to join club Mahindra.

It has been Six month when I visited Club Mahindra office for cancelation membership and yet to receive response.

Regards
Harshad Manjrekar.
[protected]

Sir, I bought Club Mahindra membership plan ie. White Plan on 6th January, 2017. Their sales executive visited my place and demonstrated the various plans being provided by you a few of them seemed appealing to me so I chose your White plan. Their executive advised me Studio room as I have a family of four (all adults) he told me that our studio rooms accommodates 4 people but now when I was going through their website and reviews by various members of yours I came to know that studio rooms are for accommodating 3 persons only or 2 adult and 2 children. few other things which I came across were waiting time on booking, Extra Bedding charges, Inflation based Annual Subscription fees all these facts were not disclosed by their executive and now I am feeling very much deceived. I was not told about The annual subscription Fees which makes my plan cost almost double ie. 13500 per year. and now it is out of my budget. I have already paid 2 installments for the membership but now I do not wish to continue with my membership so I would like to request you to get my amount refunded which falls under their 10 days full refund policy. I shall be highly obliged for your piece of obligation.

Hi All,

I took Club Mahindra membership on last week of November 206, but due to some personal reason, i decided to cancel my membership.I dropeed and email to club maindra to cancel my membership, but no one responded.Then I called to customer care where I had a talk with Bharat about the issue.He said that your issue is forwarded to concern team, they will acknowledge in a day, But again no one responded.I again dropped a mail, but no response.I call customer care again, this time no one picked.I dropped a harsh mail on 5th Jan, So they replied that your money will not get deducted, dont worry.It will take 3 working day to resolve your issue.On 7th Jan they deducted the amount from my credit card and again no one is replying over mail, neither call.I talked to club Mahindra Agent(Madhav-Mumbai Thane).Now he is saying u will not get your refund.

My Club Mahindra membership ID is 2730542
Query Number raised:10262509

An executive visited my residence to discuss the schemes but he take the front photo of card to trace the cibil score for better scheme and discount and after the visit without any swipe or otp he purchase 5000 from my credit card which is not possible as per direction of RBI so take action against the executive whose no is [protected] and refund my amount of rs 5000 as refund of paid money. my details are
SANDEEP KUMAR MOR
[protected]

Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!
I have so far used your vacations only for the free nights. Every time I try to book, your rooms are not available. I see non members in the club many times. What are you guys doing in running a club. We are not at all satisfied with the Membership. Also, once we go into your resorts you charge Food rates equal to FOOD + ACCOMMODATION in other resorts. You do not have any option of canceling the memberships. You do not have any option of giving feedback in your website. All the feedbacks given in your websites are fixed by you. You are not bold enough to open it to the public.

Finally I booked a vacation on 21-Apr, I wanted 3 rooms. The cust service rep told me that I am allowed only for 2 studios since I am a Red member/1 BR. I booked 2 rooms thro online. Then I told her to raise a request for 1 additional room. She said that she has done it and sent it for approval. On 13-Jan, I got a message saying that all my 3 rooms are changed to Blocked and it will automatically be released on 14-Jan. Then when I call customer service, they say that all the 3 rooms moved to block status. I would have missed the booking if I had not called customer service.
Finally I told the Cust service to confirm the 2 rooms and put the 3rd room in blocked status.
Is this how you release the rooms form the members and give it to Non members.
Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!
Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!

IF YOU ARE BOLD ENOUGH, PLEASE POST THIS GRIEVENCE IN YOUR WEBSITE.

Dear Sir/ Madam
I took club Mahindra membership on 17th Sep-2016 & paid Rs. 50000 thru credit card & Rs. 56800 by cheque as advance payment. But next day when I checked documents & realized that their representative Mr. Sumeet did not explain me about annual subscription fees (ASF) & I felt it is costly purchase. So I decided to get membership cancelled & sent an email regarding cancellation to them on 19th Sep-16.
They replied on my request on 21st Sep-16 that your cancellation request has been accepted & you will get your refund in next 30-45 working days.
Please find below details of amount which they took from me & accrued int.
A) Rs. 50000 paid by SBI CC
B) Rs. 4528.45 Accrued interest by CC company
C) Rs. 56800 paid thru cheque
D) Rs. 7742 EMI deducted from CC

Total amount (A+B+C+D)= Rs. 119070.45

Mr. Sumeet Mitra logged my membership in even after my cancellation request by email and by phone. whenever I tell him that I got SMS of ASF reminder, he reply this is system error, ignore it.
I want, Stern action should be taken against Mr. Sumeet who misled me & give false information.
I have been struggling to get my money back & suffering with mentally agony for last 4 months.
I have all the email communication with club Mahindra for above marked details.
Requesting you to help me out to get my money back & teach them a lesson.

Email ID- [protected]@gmail.com
Gurgaon
Club Mahindra Membership ID- 2721293

Dear Team,

I have paid rs 31160 as joining fee to club Mahindra holidays on 10th Jan 17, but due to certain financial crisis and after seeing lot of complaints by existing members I have decided not to join as member. request you to kindly refund my money in my account ( cancelled cheque has been provided to the Relationship manager mr. Arpit Tiwari). I have not become a member yet so I can easily get my refund if you people wish too. this plan does not fit my budget as of now because this included annual fees of 12500 as maintenance which is just not acceptable to my financial planning.
Details are as below:
Name : Mukesh Kumar Mishra
Mobile [protected]
email: [protected]@gmail.com
Relationship manager : Mr Arpit Tiwari
Mobile: [protected]

Hello, I took club Mahindra membership on EMI Plan as a trial. The agent of Club Mahindra told me that after my first complimentary vacation, I can convert my payment mode to full one time payment with benefits attached to it. But nobody came for that. When I asked to opt out of membership then my account is automatically deducted by Club Mahindra. When I asked club Mahindra agent about this then he told me that I have signed the papers which was not told to me at that time. Now I am feeling betrayed and nobody is available to listen to me. We are highly Unsatisfied with club Mahindra

Hi, we were given a gift voucher for 3 nights by Mahindra when we purchased our new vehicle. But when I try to register and avail the holidays nothing is available all over India, customer care says that we can do it online. Wonder why they give the gift voucher when we have nothing to use it for. And how do they expect us to ever be a club Mahindra member. FULL OF CRAP....

I gave advance rs.13000/- by dabit card hdfc bank for membership registration dt 21/12/2016.then I found that company making fraud with custmer.they are not giving hotels and resort when you demand.so I mailed for cancellation on very third day.also send them at chennai office in written.but till today I didn't get refind.now they are not receiving phone also.so please help to get refund.
Thanks.

Hi My name is Hussain,

My wife took club Mahindra membership one year ago from their agent Mr. Sushil .

Now we had to transfer the first nominee to the other for the deduction of amount . We did that by giving the cheques . the same was acknowledged by Sushil . But still my wife account is getting debited . also he has cheques for second member .
When trying to reach him, does not pick up call of anyone . And gives reasons he is in office and on text replies that he is in hospital, one time said he was driving . All making around .

His number is [protected] . My wifes contact details [protected]

My email address, hussain.[protected]@gmail.com

Regards
hussain

I Visited Oberoi mall on 30th Dec 2016, i filled the Club Mahindra holiday coupon, after i got call from club mahindra saying that "club mahindra celebrating 25 years and they providing membership at cheap cost, and they will send their marking manager to provide all details at your home, if i like the plan then buy or they will provide free movie and holiday vouchers"

On 2nd Jan 2016, they visited at my home, after that i...

November 2016, i was solicited by club mahindra staff at their jaisalmer property to upgrade my 1red bed room membership into a purple studio. I was informed that there would be no downside to this action and i would benefit from the ability to travel at the peak season.
As a red 1 br holder i was able to book 2 studio apartments when we travelled enabling us to travel with friends who had one child just like us on vacation.
Now...

The total amount i have paid towards club mahindra 10 year membership is 1, 19, 409/- rs. which includes down payment of 36, 750/- rs, and 13, 243/- rs towards annual subscription fees and an emi of 17, 354/- rs for a period four months.

I sent out an email on 2/10/2016 to [protected]@clubmahindra.com seeking cancelation of my membership as i wanted to cancel my membership due to various reasons. i didn't receive prompt response with the refund details for three months and it is yesterday that i received a mail with the following message.

"we sincerely regret that we are unable to retain you as our valuable member. however further to the cancellation request raised by you on 05/10/2016, we would like to inform you that we have raised the cancellation request and all the future emis are void and cancelled.
As mentioned to you during our discussion, we would like to re-instate that your membership cancellation would not be eligible for a refund (refer clause 8.1 & 8.2) and the amount paid by you against the same rests non-refundable."

I expect full/partial refund of the amount that i have paid so far as i haven't received any services from club mahindra.

Ps: i can provide more details about why i wanted to cancel the membership, if that really matters in this context.

Your salesmen has offered a package of membership having 255000 amount and further he told me to pay 13000 once as joining fees at the time of first toor but he had nothing told me about service charges which would be applicable on us and for this offer I had a payment through debit card and sign the form so please cancel my membership and give my money back