Club Mahindra Holidays Complaints & Reviews

I have raised request for my club mahindra membership Cancellation with email request no[protected] on[protected] and Cancellation Request no: o67-429 dtd[protected].
But even after 60 days I have not received my money back.
The executives are not responding on phone. The sales person left Club Mahindra.

Total Refund amount is More than Rs 26000/-. same is not yet return.
Pls help.

It was 24th Nov'16, Place : Trade Fair, New Delhi, Club Mahindra Counter.
Me and my Wife took the Club Mahindra membership (White Studio) with lots of promises given by the CM's Sales persons named "Vinod Bisht" and his Sr Sales Consultant named "Akhil Vashistha" .
One of the biggest promise was on which behalf we immediately took this membership was "Through RCI we can cover our various conferences in Prague and some other European countries" (Yes! they were making us FOOLs).
Upon numerous Calls, SMS, Whatsapp msg, Emails, theses chaps were not reverting to us (they might have blocked my number too).
One fine day my wife called Mr. Vinod and he picked the call (i don't understand how..??). He given a solution to call RCI Directly and u'll know the issue why he was not replying to the query on mail.
So finally we get to know that the Location for which we were given promises, RCI don't have properties there!
So here we are.. for which we have took the Club Mahindra membership was not at all serving the purpose!!
Apart from that the other big promises, Not even a single is been given!!!

I really Salute these Saloos, how easily they made us fools easily!
I have lots of bad word coming in mind for them but i'm still maintaining my calm and requesting Club Mahindra team to either arrange our tour to our given location on given time, or simple cancel our membership and give us back the whole amount!!

Thank You! (If you guys are reading and acting on this...)

Dear club mahindra team

Sub: refund and cancelation of membership due to cheating, misrepresentation and fraud

My name is vivek gupta member id is 2696504

I had called to sterling holiday resorts (India) limited and club mahindra holidays for getting membership and i preferred to go with club mahindra because of well-known and brand name in market in hospitality sector.

But unfortunately, your brand name and reputation is going to down due to sales persons behaves cheating to customers.

Mr. Abdus & mr. Rahul sale representative (Channel sales) on behalf of club mahindra visit to our home (Delhi) at april 2016 to explain the benefits and reason to take the membership.
I have written this letter due to the below false representation and cheating to customers.

1. First false representation:
The demo video shown us the study apartment (1 room+1 drawing room + kitchen)
He explains us that the studio apartment is sufficient for one couple and one adult (3 person)/2 children (No age limit explains for children).
Based on their video, we go for studio apartment.

2. Second false representation:
Mr. Abdus offers us the below 25 year membership with the below offers:
A) 4 vouchers (8 night - expired on july 2016)
B) ₹ 15000 discount (7500 immediately, balance cheque /emi adjustment 7500)
C) 5 complementary nights
D) rci membership
E) ₹ 5000 rcv
F) 48 month emi (₹ 9070/ month)-convert to 36 month emi (₹ 9070 /month) after payment of 3 emi.
G) 60000 points to be credited
H) extra charges for additional members-₹ 500/- person

3. Third false representation:
No information about the amc charges
Based on that commitment, total cost offer us ₹ 3, 54, 300 (Without interest), i filled up the form no dec/2015/25 yrs/111977 dated 8th april 2016 (As attached for your reference)
Mentioning all information (Name, address, mobile no, co applicant name, address proof, credit card detail etc.) and i have paid 10% dp of ₹ 29, 490 (After deducting ₹ 7500/-) dated 8th april 2016
Attached the mail receive on 21st may 2016 form abdus.
But till 5th june 2016, nether i had not received membership kit nor any updation of my application even continuously follows up with mr. Abdus & mr. Rahul.

9th june to 17th june i have send mail for cancellation of my application and refund (Mail attached) to below mail id:
[protected]@clubmahindra.com
Abdus. [protected]@mahindraholidays.com

After long discussion with mr. Abdus, he explained that basic information (Address, mobile no and co-applicant name) was wrongly entered in club mahindra system.

He insists to wait for a week and don’t cancelled the application, and i accepted
Finally, i received kit without verification from miss pooja working in below address and deliver to my address. Dated 20th july /2016
Unit no.34-45, 01st floor,
Tdi centre, plot no.7,
Commercial complex, jasola,
New delhi,
Delhi-110025.

I am surprised that my application was not correct uploaded in system and after 3 month, i had received my kit, how can june & july emi was due, but i have request to give some time to release the payment.
7/06/2016- emi due - ₹ 9070/- (How can be due if application is processed on july)
07/07/2016- emi due - ₹ 9070/-

On the same month of july, my emi was realized, and i was not question how in july emi can be reflect.

My emi was realized on timely (7th of every month) from july 2016 till jan 2017 (7 month).

Further account department from jasola office called us to adjust the cash back of ₹ 6000/- from june emi due, i was surprised to hear that my cash back is ₹ 6000/- instead of ₹ 7500/- (As committed)
And i also paid june pending emi of ₹ 9000/- (18th jan 2017)-mail attached

I had already paid
Down payment = ₹ 29490/-
June 2016 to jan 2017 (Emi ₹ 9070 /month)= ₹72560
Total payment = ₹ 102050/-

I had called to mr. Abdus to clear all pointed committed but no response, finally i have decided to visited to jasola office 10th jan 2017 about all concern which is pending as below (Mail attached)

1. Refund of ₹ 7500/- pending
2.co-applicant card not yet receive.
3. Points of 60000 not yet receive.
4. Voucher handed over for replacement against new one.
5. Rci kit not yet receive.
6. Conversion of emi from 48 month to 36 month without change of emi amount of ₹ 9000.

Miss pooja is attending us and ensure us to resolve all issue.

When i booked resort in udaipur and kumbhalghar date 26th jan 2017-27th jan 2017, (5 person)
Room was allotted for 2-hu in udaipur but 1-studio apartment & 1-bhk in kumbhalghar
My family was shocked when i entered in studio apartment. (1 room+ 1 kitchen)

Service of kumbhalghar is worst services

Again mr. Abdus tell us that no need to pay for extra person, he (Mr. Abdus) will send the approval to resort but no mail send by mr. Abdus. And tell us to pay the extra amount of ₹ 2800/- each resort and he will give us extra complementary 5 night.

Extra charges per person was ₹ 1500/- instead of ₹ 500 (As committed)

Immediately i visit to helpdesk in kumbhalghar and raised our doubt, they say that studio apartment is one room with kitchen only.
After return back to home, i had request to mr. Abdus to meet us urgently either my home or office but he was not interest to meet us, finally i had visit to jasola office in delhi 9th feb 2017 for raised our complaint and again miss pooja & mr. Ashwani attend us.
I am socked again to hear that mr. Abdus was left the company. And inform all issue to ashwani but he refuses to provide us solutions.
Based on above facts, i observed that mr. Abdus is providing false information, misrepresentation, and cheating to customer.
I am frustrated and expect form club mahindra to resolved my problem. Otherwise i will take final strong action to file a complaint to consumer court for harassment cheating and for false representation to customer.
I want to get back my full refund and cancelled the membership
I will also circulate this issue to social media and news as well.

Thanks
Vivek gupta (Chartered accountant)
[protected]

Cc to:

1. Mr. Kavinder singh (Twetter @ singhkavinder)
Managing director & ceo’
2. Mr. S. Krishnan
Cfo & executive director
3. Mr. Arun kumar nanda
Chairman
Tweeter @clubmahindra
Corporate office
1. Mahindra holidays & resorts india limited
Mahindra towers, 2nd floor,
17/18 patullos road
Mount road
Chennai-600 002

2. Mahindra towers,
1st floor, "a" wing,
Dr. G m bhosle marg,
P. K. Kurne chowk,
Worli, mumbai - 400 018.

Dear cm colleague,

My name is nirav dani,
Membership id is 2668000 (Red stu)

I have booked my 4 nights at club mahindra varca, goa between 18 and 22 april

I invited my elder brother and family (Co-applicant) for this vacation. My complete itinerary is booked with all to-&-fro flights from ahmedabad and mumbai.

Now, i came to know that i cannot invite my extended family members...

We have recently taken membership with 25000 down payment where as the salesman promised lots of things
But when the contract came nothing was there Moreover many hidden costs like renewal, RCT time limit, maintains etc. are embedded and not clarified at the time of joining and the offers he gave us to attract were not met at all
Really disappointed with this kind of service and would like to withdraw the membership

Ruchira

Yesterday i.e. on 09.03.2017 Mahindra representative called to attend one meeting at Hotel Hilton and made payment of 10 % advance to book one White category Studio for 25 years, on the very same next day we asked Club Mahindra representatives Ms. Ritika for refund but now they are telling that refund is not possible and can not be given back as it was registration charge. Same was not conveyed by them that Refund is not possible. Not they are not even lifting phone also, fraud company.

I have been called up multiple times to visit hotel IBIS, Pune for a seminar in of CLUB Mahindra Holidays.
I have attended it and offered one voucher of 2 nights 4 days stay at any resort, as I was promised.
But Now what I see whenever I try to redeem the voucher I see rooms are not available in any of the resorts.
How is it possible. Are you guys making full o[censored]s by giving HOLIDAY VOUCHERs which we cant redeem even.
I am planning for Goa and I don't find a single room for my 2 nights stay.
Nice Joke

I pramod gurmule membership no. Maf jun/2016/25yrs/14766,
was joined on dated 17/12/2016 & given the payment by credit card rs. 30660/-, next day i was given the application at nagpur office for cancellation the membership & return my booking amount & cheque, after that for urself no correspond .
But today you present the cheque rs.11676/-, i wonder bcoz i already given the application for cancellation of membership.
So i request to return my payment within 15 days oterwise i will go to consumer court.

Dear sir, my self bharat g shah my member id of club mahindra is2683797, ihad paid Rs 69, 416. without using any type of service provide by club, they refuse to give money back and they are not giving any anwer of my email as wellas latter, they refuse to give money on phone, i donot want to continue as member because poor service. so sir please do needfully.

Many time we complaint for club mahindra its waste of time ... we ask our government to punish for this kind of companies who make people fool .. we spend time and money to visit club mahindra .. its fake employes does fake comittment they gave gift voucher its fake... plz dont waste time on club mahindra .. why our goverment dont black listed these companies

Dear Sir/Madam,
Your team organise meet at venue Jodhpur Red Chilly and tell me regarding holiday free voucher for roaming his resorts and said we send you your mail Id [protected]@yahoo.co.in Her name is Achal and Manisha who is contact me and fix meeting but till time lots follow up I have not received my free voucher check it and resolve it in initial level this type of commitment flush it mind of Club Mahindra name.

Recently I upgraded membership to RED 1 STU. I have been literally chasing the club mahindra folks for over two months now but asf details yet to be corrected. I have been given same reason since last two month now that internal approval is already taken and details will get corrected soon. Worst part is that I keep on getting mail reminders, calls, sms that AFS is overdue.

Due to delays, I lost opportunity to avails the early payment discount, no way I can book holidays online until asf payment is done.

Literally tired of following up with Club Mahindra to fix the issue. Not sure what kind is of customer service is this?

I have taken a membership with club mahindra in June 2016. At the time of registration the sales guy said I can get my money refunded any time if I don't take any holiday under "Non Holiday Category". Now when I asked to cancel my membership they are saying you are not eligible for refund and we are not going to refund. I have paid Rs.32092 for my membership and now they saying that their sales guys was a fraud and he cheated me. How can a prestigious organization like Mahindra can disown their own sales guy and eat up my hard earned money?

Hi..we are invited for presentation at pooja international, davanagere, karnataka, at 8pm on 23 feb 2017...the conveyer had explained the best but..the cheief incharge has harrased him to force us to get member ship..man this is outragious...what i had heard about club mahindra went vein...very offensive and insanish...is this the way u tought to your employees to behave infront of customers...whats wring wid conveyer he had explained his best...who d hell are they to force us to get membership...while leaving d place i have observed he had man handled the man who conveyed us...felt very sad...

Club Mahindra is doing scam by distributing pieces of papers saying free gift vouchers . Dont get folled by their marketing gimmick. First their trained sales persons will burn their a&&&& to convince you to come and collect vouchers and movie tickets.Will try their level best to fool you to buy their highly expensive packages. In case you escaped that and felt lucky to have 2days and 3 nights free stay, then try booking their rooms which always shows fully occupied. DONT WASTE YOUR WEEKEND TO LISTEN TO THEIR SALES PITCH.

I had referred a relative to become a member of Club Mahindra Holidays in Feb '16. At that point in time they had a 'Refererral Program', under which I would be given a grant of 10, 000 points (equivalent to Rs 10, 000) for successfully referring one member.
It has been one year now and I'm yet to get this benefit.
In their mail of June 1, 2016, Club Mahindra wrote 'This is in reference to the recent conversation that we had regarding your “10000 referral points”. We have initiated the process for the same and it would be updated on your account within “45 working days”. We would like to thank you for recommending Club Mahindra and solicit your continued patronage'.
Despite this confirmation, the referral benefit is yet to be credited into my account. When I reminded Club Mahindra last week, they said they'd revert within 3 working days, but it looks like their clock is different from world standards.
Their is no way of escalating a complaint and I doubt the competence of the personnel handling the complaints at their mail ID '[protected]@clubmhindra.com'.
I think this referral program is a farce and has left me completely dissatisfied. Not only me, even the person whom I'd referred is dissatisfied because the promises made at the time of joining was not given and he had to fight to claim the benefits

Dear sir,
I am harish pathak had bought a club mahindra membership white studio, on 10th february 2017. My membership no is 2744117, with 50% down-payment of rs.1, 85, 800 on 10th february 2017. I bought a club mahindra membership from mr. Deepak trivedi (Takeover manger club mahindra) and mr. Shivendra ojha (Senior manger). On next day that is on 11th february i called mr. Deepak trivedi for withdrawal my application for full refund. Mr. Deepak trivedi told me to send email to him with payment detail and then within 10 days as (Per rule part c - 8.1) my down payment that is rs.1, 85, 800 will be credited in my account. Next day i send email and submit all the payment details to him, then he told me first activate membership then money will be transfer, i complete all the procedure as per communication with deepak trivedi, also phone call him daily, but now he is not giving proper response on call and not replying for messages. And miss guide me daily still i am not getting my payment.

Now i am requesting company to refund the entire money i have given.
I want guidance on how to go about this. Please help. I will be really great-full.

I am trying to redeem the girt voucher and there is not a single availability of room in any of their resorts.If i go for booking from other portals then they have booking available for same resorts.If you cant provide a single room then why do you issue vouchers or membership, If i even plan for taking the membership there seems to be this kind of service from your end.

Hi,
My member ID is 2634910. I have vide my letters and emails dated 14.01.2016, requested Mr. Sujit Paul, National Head- Member Relations & Customer Service, Mahindra Holidays & Resorts India Ltd., and also to Authorised Signatory, to cancel my membership and stop recovering EMI from my Bank account.Accordingly it has been stopped recovering EMI since then. However, on 07.02.2017, suddenly, an amount of Rs. 15163/- has been found recovered from my bank account, without any intimation to me. Since I have already cancelled my membership, question of payment of EMI does not arises. In view of this you are requested to stop recovering any EMI from my bank account and kindly refund an amount of Rs, 15163/- wrongly recovered from my bank account. Besides you are requested to cancel my mandate and intimate to me forthwith.
Yours faithfully,
Prashant Moramkar

Dear Sir,
My club Mahindra I'd is 2728123.
I want to cancel my membership with Club Mahindra as I am not at all satisfied with their holiday structure. It is just looting money from customer nothing else
Was trying to get holiday from last 5 months . But after payment they just forget to serve you. They just forget hotel industry is service industry. Don't no how to make satisfiy the consumer.

Kindly help me get my money back, ready to pay cancellation charges.

But don't want to continue with Club Mahindra.