Club Mahindra Holidays Complaints & Reviews

Hello,

my self Mitkumar n i've cancelled my membership from last 6 months n till i didn't get refund. i called so many time to Ahmedabad office but always seems switch off. i called so manty time to mr. RAVI GORKHA sales manager but he is also not answering now. i need money very badly.

my membership no is. 2689708

n my contact id is [protected]@gmail.com

I had purchased an XUV 500 W8AT on 25 August 2016. Along with the purchase I was given an Club Mahindra Holiday voucher under the Purple Club benefit of Mahindra.

Since then I have registered my voucher for redeeming my holiday voucher but have not been able to book any place across India as all the resorts always show booked and there are no rooms available.

I have contacted the Club Mahindra Customer Care also but the executive said he will not be able to help in bookings as I am redeeming the gift vouchers & can only be booked online.

Now after almost 2 months continuously trying to book a family trip I have come to think the vouchers of Club Mahindra are a scam. They will never be any rooms available.

Feel cheated by both Mahindra & Club Mahindra.

Membership number 2718372

I decided to take d club Mahindra membership
So the executive reaches my residence in about 30 mins saying he's around
After explaining the whole thing I asked for time to confirm of I wanted the membership or no..he told me that the offer will go if I delay..I did a down payment..its took me more then 30 days to recv the kit..
While taking the membership the sales executive kept repeating its free i[censored] ever want to cancel
They don't give u end time to read the documents n make u sign immediately
Later due to some financial issues I chose to withdraw from this membership now I am being told I get absolutely no refund not even the 40/60 which is mentioned in their cancellation policy
The member relations replies as once ur validation call is done u get no refund back not even the 40/60
This is ridiculous I have not used any holiday n what do they need the down payment of 32000 for ..
These guys r total cheats
Then just to get the refund back I asked them if transfer is possible they said yes but even if the person to whom its being transferred needs a higher package they don't allow
I opted for a studio whom I need to transfer to are a family of 5
The sales person who sold the membership to me tells me that they cannot get a higher option they have to take the studio
When I got the kit I was told I will receive the 1week RCI free holiday voucher in the welcome kit..nothing was there
They jus give big talks
WT d hell this is utter BS..
I need my money back I don't see any point o[censored] guys holding the amount..

Hello,

I would like to address your representative as unprofessional and pushy, We received a call from your representatives saying that we won a lucky draw for 3days/2 nights and we have to collect it from their Rave 3 office. We went there and there was a surprise for us that we have to listen 1 hr presentation before claiming the gift. What kind of promotional strategy is that? and then we were overstretched on argumentative conversation. We were actually thinking to take the membership but that meeting ruined it all. Also on completion of the presentation, we were not given the ACTUAL VOUCHER but a PHOTOCOPY, and told that we will receive the voucher via email, a complete month passed and we were continuously followed up for the email voucher, as we wanted to experience what Club mahindra is providing to its customer before taking membership. But there is no response from your representative on our multiple follow-up.This is really unprofessional.! If you want to make customers for life, treat them likewise.

I am hoping to recieve any email with the voucher as i am planning to go on vacation in November.Let me know when it will be email to us.

Regards.

Reena Sharma

Despite of so much of complaints and misbehavior from the representatives why company do not take any actions against those people? Why company permits them to miss-sell the product, company do really lose the reputation. Never in future i will associate with it nor i will suggest. Despite if company recruit ethical persons or it promote ethical business promotions that this impression will not be created, this creates unnecessary stress for citizens.

To bring in business by way o[censored]nethical selling could be easy but to maintain the relations will become worst. Because 1 dissatisfied customer will tell not to opt for this to another 100 his/her near-ones for their safety.
Please improvise your sales strategy. Neither this will affect your one brand but others to i will not opt for single brand of mahindra - no banking, car, tractor, trucks, finance, two wheeler etc.

Dear sir

Please note that club mahindra executive mrs. Shikha approached me for membership in dec'15

And i have taken membership based on whatever promises she made during selling

My membership id is 2674708

But i am struggling to get all benefits from day one even so many follow up by phone, what's app and mails with mrs. Shikha

She promised me for following benefits as special offer

1. Additional 3 days/nights free (Special offer)

2. Additional 3000 rs. Vouchers

3. 5000rs cash benefit for change of phone from 6 to 6s

Till date, i availed only 3 days holiday plan in jan at shimla kandaghat

Which you can refer in below image, for which i have shared my bad experience by mail with her to take action, but no response

After then, i planned holidays in may month which could not be succeed because she did not added additional 3 days and gift voucher of 3000 rs - which lead to frustration in my family - no happiness

Moreover, i followed with her for i phone for which she promised me to provide 6s but i received i 6 and get exchange by myself after she agreed to pay rs 5000 for same< i have attached all communications>
But still she is delaying from last 6 months by making different excuses

Meanwhile, i approached her senior mrs. Ritika for above matter.

There is no clarity for all above benefits to plan my further holidays.

Even i registered complaint about her and closing of membership through club mahindra web site which you can check

My humble request is to look into matter immediately to resolve matter as i can not take such frustration and burden for long time of 25 years membership due to poor services and response from club mahindra

It will be better if you can return my money paid till today to close this membership

Note : i attached some mails and my membership website login image in below

Please help me to relive me from these stresses

Respected sir/madam,

I am writing this email just to bring you the information that after talking to mahindra clubs executive i was going get some holidays vouchers as well as some movie tickets. I got the holiday voucher and read the conditions. I would love to show you the 1st point of resgistration ie. Go to theclubmahindra site and register with a coupon numberon my holiday voucher. But the voucher they have provided me dosnt have any number at all. I know it was just to lure me as i didnt buy the club membership fees. But i want you to know that by providing me this you have told me how not to trust you people and i m gonna show this to all. If you cant trust me with a free thing how do you expect me to trust you with 25years spending my valuable money on you. This incidence has taken place in mulund. I am attaching the voucher along this mail.

I hope i do get a revert of this mail.
Thnk you.

Dear Club Mahindra Team,

I am trying to reserve the below mentioned coupon from last 6 months and in your website there is no link there to register. Tried calling multiple time your call center but no response.

Baby Oye had given me two free vouchers and none of them have been used – Kindly help me to register for atleast one as I am planning to buy club Mahindra membership next month and would like to experience the stay first hand before I commit to buy the membership.

I also sent across email to [protected]@clubmahindra.com which was given to me by your call center executive but emails keeps bouncing back.

Thank & Regards,
Chandan Murthy
+91 [protected]

I too got cheated by club mahindra and was. Never informed about the annual subscription fees.
I have sparingly used the membership aince the resorts are never available and my days get lapsed which again was not told to me at the time of signing up.
I have complained to them many times but people just hang up with the promise of getting a senior to call me and I am still waiting for a senior to call for more than 2 years.
I do get a call for paying asf for last year and when I tell them the reason for not paying they hurriedly hang up.
Wish I could raise this scam Ponzi scheme at any forum where I will be heard.my membership number is 50574.
I actually wanted to pay right now since I was getting repeated calls which sound more like collection agent calls. Show less

M. [protected]@gmail.com

Despite of sending so many mails sent the below mail but no use of talking to you guys this is so ridiculous and bad you just can't play with common man

Plead kindly look into the matter if not i will go legally

Plead find below mail which i hv received from your company

Memberrelations
To me
Jul 18details
Dear mr. Satish,

Greetings from club mahindra!

With reference to your email we would like to inform you that we are in receipt of your cancellation request
And are concerned that you wish to opt out from membership.

We would like to inform you that we have processed the cancellation of membership.

We will refund the entire amount paid by you towards cost of membership within 30-45 working days as per membership rules.

Thank you and assuring you the best of services always

Regards
Prabhu. D
Member relations.

Login to www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your member id.

For feedback, enquiries and service requests please call[protected]* or email [protected]@clubmahindra.com.

Dear sir
I very sorry say that i am the member of our club our company sales executive came 2to3 time to associate with your company then i became the member of your club when i booked for the holiday kolkata office cal me that i m not alligable for that i told to kolkata office to send mr manish near me bit he is ingoreing me since 1.5 year i fill very cheated by the company so i request u to pay me the back
Thanking you
Nisha

Hi,

I had paid 25570 rupees as down payment on 28-aug-2016 for blue studio membership through credit card at club mahindra office in metro junction mall, kalyan, mumbai. However, later i decided to not to continue with the same. I called up to executive - mr. Dhananjay dixit on 04- sep-2016 and he said my money would not be refunded, if i cancel membership. I have that call recording with me as well.

Again i approached him and he did not entertain my cancellation issue at all. I dropped mail on 18-sep-2016 to id - [protected]@clubmahindra.com, as was mentioned in their official website with cancellation request along with instructions to not to deduct any emi through my any credit card. It has already been 2 working days passed and no response from club mahindra. Their calls are not getting connected at all neither i am receiving any.

Please cancel my membership immediately and return my hard earned money that i have given to you as down payment as i have not at all utilized any of your services and resorts. Refer below details:

Member id - 2718339
Interaction id - 9850365

Hi, I have enrolled myself in club mahindra blue membership this april. Your executive Mr. Navdesh Pratap mobile number +[protected] detailed about the membership at an event hosted by Maruti Nexa and has sold me the membership with following promises (all written and documented) :
1) i have to pay upfront 26K which is 10% of total membership (after all given discounts)
2) I have to pay monthly EMI of 9070 only for first three months which will activate following deals:
a) 7 RCI nights
b) 5 nights in club mahindra resort
c) cash back of third emi after 6 months
Once I avail these, if I like I can continue the membership else discontinue.
I have paid all three EMIs and since than I am getting calls from Club Mahindra that my EMI is due and without paying the same I cant avail any of above mentioned services. Mr. Navdesh is on complete ignorance mode and not even picking up my calls. Your call centres are not providing any information.
Is this the way Club Mahindra deals. I have given 3 references and have many people in my family who already are the members. With this done I feel noone should trust your services. Need to know just one thing, should I accept that i have been crooked by an Club Mahindra payroll employee and club mahindra wont do anything even after knowing all. If yes, than please be ready for a lawsuit
Regards, Varun Kapil Garg mobile number [protected]

I have applied for new club mahindra membership on 15th August 2016 but the response have been so pathetic that I had applied for cancellation. I have already raised a request with the customer care having interaction ID 9820823 and 9810702 but am yet to get any response after almost 10 days. How can i get my money back now? Really unproffesional behaviour. The membership is in the name of Vandana Verma and have paid an amount of Rs 27870/- by my credit card. In view of the above its desirable that kindly refund my money.

I had written several emails narrating the entire episode about my concern's regarding Alka and Ajinkya PATIL but in vain.I am getting a strong feeling the Club Member(since 1998) have to stop/ignore the unprofessional approach of your Executives.I trying to sallow the fact we the member's are not suppose to write our grievances, as Club Mahindra has to shield it's executives.

I was called upon by your resort at kandaghat i. E destination for dinner, your staff took about more than 2 hours time to review details about the property of club mahindra.
They were forcefully convincing us to become a member of the group, they were so non-sence people that they even could not talk the right way in there aggression.
They were behaving as if we were not there guest, and had travelled so far to there place just to waste our time.
The staff at kandaghat and particularly there senior team member with a beared underneath his lips was a bastered.
Never wanted to use such a language but i am forced to do so, only because o[censored]r staff.

Respected Sir/Mam,
I had purchased the membership in May 2016 and till date I am not able to log in as I have not been provided the Password/Id.MY membership No is:2697970. The Staff in Jaipur is also not very helpful.Its been 10 days since I brought the issue to their notice. I think I have done a mistake by becoming your member. In today's time people want promt service and here it is like, a very slow process.
Please, requesting you to resolve the issue or will have to think.

My club mahindra membership no is 2676689.i had forwarded an e-mail on 08 and 09 sep 16 to member relationship for cancellation of my club mahindra membership with immediate effect and refund back the money to my bank account. a further follow up mail was given on 13 sep 16 to mr surajit, mr deepak kumar yadav and mr pranjaljal all from kolkata branch. further i received a mail from club mahindramember relationship that they have forwarded my case to kolkata branch office on 11 sep 16 to process the cancellation procedure.you are requested to do the needful at the earliest without any further delay. till date no call received from their end and all the calls were to be made from my side. interaction id no provided by club mahindra is 9813205.

I attended the presentation on 28th nov 15 with my family at baroda. My wife Mno is select for gift voucher and received call on 12 July. But we are busy so no appoint was set. I have confusion about second voucher. So I personally asked to Baroda office manager he said that it is impossible. If you avail one voucher than second times unable to issue. He also said that you told that I avail one voucher to booking appointment caller. I received call on 18 july from Dipak. I clearly said that i received one voucher previously and second could not generate. He said that it issued to you and this for our new update product and book appointment for 19 july at 8:00 pm. On arriving at club m. Manager said it is not possible to issue. It is 15 km from my house in raining we reach there. I got sock. Now, Dipak told that you have not said about previous voucher. I talked to his senior about that he check the recording and send to you. Dipak also said same. I called Dipak on 19 july for recording. He talked very roughly, misbehaviour and not accepting about previous voucher talk not in recording. I asked for recording to forward me. He told that I send all recording on 21 july to your email and what's up. Then after 21 to 27 July calling to him, but not picking up my called. Due to this incident i get irritated and loss respect in my family. I harsh and stress them for useless presentation in working days.

The clubmahindra website pr the mail does not have a link to make payment through credit card. Wasted lot of time browsing through the website for making payment, even on the helpline.
after giving all the credit card details the OTP did not showup. Wasted enough time on the interactive line for payment through credit card and the matter remains unresolved.