Dewan Housing Finance Corporation [DHFL] Complaints & Reviews

Address: Hyderabad, Andhra Pradesh, 500082

I (Sreedhar Babu Kanuri) is having a home loan account with loan code no: 00043529. And on 14th November 2018, i received a message saying that RBI has increased interest rate and hence my home loan rate is also increased.

Home loan rates changed in the last 1 year.
1) 8.95% on 13/07/2017.
2) 9.15 % on 11/04/2018.
3) 9.32 % on 11/06/2018.
After paying conversion charges of Rs 2500, interest rate reduced to
4) 8.85 % on 01/07/2018.
Without any intimation again interest rate increased to
5) 8.95 % on 13/07/2017.
6)9.10 % on 10/08/2018.

Now again on 15th Nov 2018. i got a message saying that interest rate increased due to rbi norms.
7) 9.35% on 15/11/2018.

I Just want to understand on what basis interest rates have been changed on 15th Nov 2018. i just need the rbi circular about interest rate increase.

I am asking for the circular of RBI in which interest rate hiked. But they are saying they cannot provide the information.

Thanks
Sreedhar Babu Kanuri

Jan 9, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 20, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Sreedhar,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Verified Support

Dec 05, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Sreedhar,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Address: 560073

Website: [email protected]

Hi, myself nanjegowda, i am not received final disbursement payment from dhfl, i have completed my home construction and also done my house cermany, but still not received final disbursement amount, dhfl people no one responding my problem, these people always says like 1 week, 15 days, month end but still not received, i already informed 2 months back ofter all complition of work, worst customer support,

My loan account no: 170143
Kindly look into my issue, and slove it soon

Thank you

Jan 11, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 19, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Nov 23, 2018

Updated by Nanjegowda K C Email id: nanjegowda.[protected]@gmail.com
Mob: [protected]

Nov 26, 2018

Updated by Nanjegowda K C there is no updates from DHFL Regarding Loan Disbursement

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Dec 05, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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R

Ragu801411

from Coimbatore, Tamil Nadu

Nov 20, 2018

Dear Sir,
My Housing Loan Account No.[protected]. I have required Loan A/c statement since beginning to till date & Copy of Sanction Letter. I have not time to visit your branch . So kindly send on my email ( [protected]@gmail.com)

Thanks & Regards,
RAGUPATHI.S

Reply

Dewan Housing Finance Corporation [DHFL] Customer Care's response, Nov 21, 2018

Verified Support

Dear Ragupathi,

We have forwarded your query to the concerned team. However, request you to share your mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
Team DHFL

Dewan Housing Finance Corporation [DHFL] Customer Care's response, Nov 28, 2018

Verified Support

Dear Ragupathi,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
Team DHFL

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Address: Jaipur, Rajasthan, 302011

I took home loan from dhfl my loan a c no is 00043716 senction on 18.09.2018. During sention they harresh a lot after senction the loan i m waiting by 3 mnths for disbursment of loan amount. Every time when i contact to branch they told me to wait for 2 to 3 days and now i am going to switch my loan to other bank. Service of dhfl is so poor and on complaint company and employs dont take pain

I will advice to others please dont take any loan from dhfl

Jan 5, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 19, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Verified Support

Dec 05, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

Request you to share your email ID as it will help us to connect with you soon.

Regards,
Team DHFL

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K

Krak

from Indore, Madhya Pradesh

Nov 20, 2018

I want provisional statement of assessment year 2018-19

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Address: Thane, Maharashtra, 401208

I have taken home loan from dhfl in july 2016 @9.55% from then dhfl charged from sep.2016 to jan 2018 @ 9.45%.in feb.2018 reduced ir 8.85 after my complain after taking conversion charge of rs 2500+450gst. But again increased ir from 11.04.2018 =0.20% i. E. 9.05%
11.06.2018 =0.17% i. E. 9.22%
10.08.2018 =0.25% i. E. 9.47% and now
15.11.2018 =0.25% i. E. 9.72
This is unjustice for old customer. Dhfl not reduced ir at the time of low interest rate.

Jan 13, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 19, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan application number so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

Nov 20, 2018

Updated by tripathisunil031981 loan code 00012682
[protected]

Verified Support

Nov 21, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Regards,
Team DHFL

Nov 23, 2018

Updated by tripathisunil031981 [protected]@gmail.com
Mob. No. [protected]

Nov 24, 2018

Updated by tripathisunil031981 No respance till date.

Nov 26, 2018

Updated by tripathisunil031981 No response till date.

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Nov 29, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We have forwarded your query to the concerned team. However, request you to share your mobile number to help us trace your issue and resolve it at the earliest.

Regards,
Team DHFL

Nov 29, 2018

Updated by tripathisunil031981 [protected]

Verified Support

Dec 05, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Address: Mumbai City, Maharashtra, 401107

My self Sachin S Vaidya.([protected]) we have taken Housing Loan from DHFL Bandra in the year of 2010 of Rs.12, 50, 000/- & was offered ROI of 8.50 for first year, but to my surprise, DHFL raised it within year and started charging 9.25 & it is almost touching 12.07 as of now..we have contacted branch to get our concern resolved, but it is being refused with no reason...I am paying 13396/- per month EMI for 12, 50, 000/- & the principle amount is being reduced to only 50000/- in 8 years, means still there is 12, 00, 000/- pending as per their records.
Also they don't provide yearly statement to customer, Unless & until you asked for it.Such pathetic finance company.
loan code :00010534.

Dec 31, 2018

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 19, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Athkash,

We have forwarded your query to the concerned team. However, request you to share your email ID to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Verified Support

Nov 30, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Athkash,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Address: Hoshiarpur, Punjab, 146001

Dhfl
Hoshiarpur

This is in regarding my pending disbursement from last two months. Kindly confirm why my loan disbursement payment nit disbursed. I think i made biggest mistake by taking home loan from dhfl. My loan no[protected]. Due to this kind of service i have to stop construction of my home. Who will bear the loss. Is dhfl is bank corrupt they have no funds left for disbursement.
Kindly let me know that when will my pending loan amount get disbursed or else i have to transfer my loan ro some other reputed bank which atlease hvubg funds in there account and not bank currupt..
Regards
Mitesh kansra
Hoshirpur

Jan 14, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 16, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Mitesh,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Verified Support

Dec 05, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Mitesh,

Request you to share with us your email ID as it will help us to connect with you further. Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Website: www.dhfl.com

I have taken home loan from DHFL on 01/08/2018 @ 9.55% per annum. Till today i.e. on 15/11/2018 the rate has been hiked to 10.32%, which is way higher as compared to other private banks, finance company's and government banks. Couple of months before i even tried to switch my home loan to other bank but DHFL didnt provided me necessary documents which is needed to transfer. The home branch too avoiding my request and customer care also. In the market DHFL is well known for back stabbing their customers by charging them highest interest rates. There are so many complaints against them here also. But am not going to stop here only, i will file a case against DHFL to justify their hike of interest rate as compared to market rates. Let me see how they do that.

Loan code[protected]
Reg. Email id- jitendra.[protected]@irb.co.in

Dec 17, 2018

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Jitendra Kothari,

We have forwarded your query to the concerned team. However, request you to share your mobile number as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Nov 16, 2018

Updated by jnk2990 [protected]

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Address: Ludhiana, Punjab, 141015

Website: [email protected]

Dear sir I am one of existing customer in your feroze gandhi market branch ludhiana account no 0002784. In my dhfl earlier download accounts statement option fecility available but now i checked there is no .since it is indicates that dhfl is doing some hidden job to collect extra amount from the loan.onething should no always you should give customer requirement is importantce.what happened now and you removed. kindly we requesting pls make correction display in summary and account statement optoin in my dhfl web. Then how we will come know. Oustanding principle amount details how we can get. What is the necessary to change.

Dec 31, 2018

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 15, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Raj,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Verified Support

Nov 30, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Raj,

Our team is unable to trace your details from the given information. Request you to share your alternate mobile & loan account number, branch of loan account and name of the loan account holder as it will help us to connect with you soon.

Regards,
Team DHFL

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Dear sir,
My loan account no.4550 i have required loan a/c statement since beginning to till date
I have not time to visit your branch (Thane). So kindly send on my email ([protected]@rediffmail
Com) pls call me [protected]
Pls statement required from start of loan to till date. We are trying our branch but more time for statement
Request you please send.

Jan 10, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Nov 14, 2018

Updated by Arjun Chikane Pls provide complete number

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Nov 16, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Arjun,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Verified Support

Nov 30, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Arjun,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Address: Mumbai City, Maharashtra, 410209

In july-2018 i have applied for home loan from dhfl, branch panvel, app no[protected] and received approval in the month of aug-2018 after that i have submitted all required documents and paid processing fee of rs. 97444 and from same month they have started interest and emis without disbursing loan amount.
In the month of sep-2018 due to some internal financial issues they have stopped loans disbursement and due to this my agreement for sale was cancelled and i lost almost 16-17 lacs, please find below details :
1. 2 lacs to owner because of non-payment on time
2.6.70 stamp duty, registration & agent charges
3. 50, 000 franking
4. Dhfl asked to take policy against loan of rs 3.40 lacs per year for next 12 years
5. 1 lacs processing fee
6.1.81 lac two emis
7. 31, 272 interest after making cheque
8. 10, 000 to agent for agreement for sale cancellation

[protected] cheque no.93346 paid to dewan housing finance cor, axis bank ltd ref no :- 93346 2, 950.00
[protected] cheque no.93349 paid to dhfl, axis bank ltd ref no :- 93349 97, 444.00
[protected] chq paid check no.93350 paid to dhfl, axis bank ltd 31, 272.00
[protected] chq paid check no. 93353 paid to dhfl, axis bank ltd 90, 498.00
[protected] chq paid check no. 93354 paid to d h f l, axis bank ltd 90, 498.00

Total stamp duty : rs.6, 18, 000/-
Registration fee : rs.30, 000/-

Clause in the agreement :
I) rs.18, 00, 000/- (Rupees eightheen lakhs only) paid by as per receipt attached.
Ii) and the balance sum of rs.85, 00, 000/- (Rupees eighty-five lakhs only) shall be paid within 60 days from the date of registration of this agreement on raising loan from any nationalised/co-operative bank/ financial institution.
Iii) however, if the purchaser will be unable to pay full and final amount as stipulated period mentioned above then this agreement shall terminated / cancelled with an amount of rs. 2, 00, 000/- will be forfeited, and the purchaser shall return ownership of the said premises as before.
In nov-2018 i have asked dhfl to return all original documents because owner has cancelled agreement.
Can you please help me to get justice?

Jan 7, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 14, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Kiran,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Nov 19, 2018

Updated by Kiran.Salunke Hi,

You can connect with me using below details :
+91 [protected]
kiran.[protected]@gmail.com

Regards,
Kiran

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Dec 07, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Kiran,

Our customer care team is looking into your matter and they will shortly get in touch with you.

Regards,
Team DHFL

Dec 10, 2018

Updated by Kiran.Salunke Hi,

Not able to see your contact number, I am asking one letter from DHFL since last 20 days for stamp duty refund but no one is responding.

DHFL has given one letter saying that loan is cancelled as per my request but its cancelled because Financial institution was not able to disburse loan on time and because of that Owner has cancelled agreement.
I am just asking to remove " as per my request" words from the letter so that i will get my paid stamp duty but DHFL is denying to provide that letter.

Looking for positive response.

Regards,
Kiran

Jan 02, 2019

Updated by Kiran.Salunke What a great reply from DHFL and after that no response... pl refer trails mails from DHFL
They dont want to take any action against there employees, just want to frustrate customers.
Now bank is taking 10% interest we are asking our amount back with same rate of interest after that no response from anyone.

Kiran Salunke <kiran.[protected]@gmail.com>
Thu, Dec 13, 2018, 5:10 PM
to ceo

Its cancelled by my request, I have not given any application for cancellation.
DHFL was not able to disburse loan within two months after agreement and because of that reason owner has cancelled agreement and asked original documents back which has given back by DHFL over call not by mail or any application.

Regards,
Kiran

On Thu, Dec 13, 2018 at 5:04 PM CEO <[protected]@dhfl.com> wrote:
Dear Mr. Salunkhe,

Greetings from DHFL!

This is with reference to your concerns regarding your Home Loan Application 01852366.

We wish to reiterate that your loan has been cancelled as per your request and loan cancellation letter was already shared to you by our official. Hence, we request you to approach the Stamp Authority for further assistance in refund of stamp duty.

For further queries or clarifications write to us at [protected]@dhfl.com.

Looking forward to many more opportunities to be of service to you.

Sincerely,

Vijay Z.
Nodal Officer’s Desk - DHFL

You can now access your Loan Account Statement and IT Certificate online. Click here https://my.dhfl.com/wps/portal to login with your User ID and password.

From: Kiran Salunke <kiran.[protected]@gmail.com>
Sent: 13 December 2018 16:48
To: NodalOfficer
Cc: DHFL Response; CEO
Subject: Re: Complaint received on consumercomplaints.in - Kiran.Salunke/Application No. 01852366 / Mr. Kiran Devidas Salunkhe/ DH/SR/HO/NOV18/35

Dear Vijay,

This is not the case, DHFL panvel branch has shared one cancellation letter but in that letter wordings are not correct.
They have mentioned that loan is cancelled as per my request which is not the case as you know.
Also i have checked for refund with shared letter by DHFL but they told me using thus letter they will not refund stamp duty thats the reason i am asking for letter with actual reason or remove work as per my request.

Regards,
Kiran

On Thu, Dec 13, 2018 at 4:01 PM NodalOfficer <[protected]@dhfl.com> wrote:
Dear Mr. Salunkhe,

Greetings from DHFL!

This is with reference to your concerns regarding your Home Loan Application 01852366.

In this regard, we understand that our official already handed over the loan cancellation letter to you. With reference to the refund of the Stamp Duty, we request you to approach the Stamp Authority. The challan for the same has been provided to you.

We request you to submit the copy of your bank statement reflecting debit of PEMI/EMI to process the refund.

Kindly stay in touch with our Branch Sales Manager for further assistance on this matter.

For further queries or clarifications write to us at [protected]@dhfl.com.

Looking forward to many more opportunities to be of service to you.

Sincerely,

Vijay Z.
Nodal Officer’s Desk - DHFL

You can now access your Loan Account Statement and IT Certificate online. Click here https://my.dhfl.com/wps/portal to login with your User ID and password.

From: Kiran Salunke <kiran.[protected]@gmail.com>
Sent: 13 December 2018 14:49
To: NodalOfficer
Cc: DHFL Response; CEO
Subject: Re: Complaint received on consumercomplaints.in - Kiran.Salunke/Application No. 01852366 / Mr. Kiran Devidas Salunkhe/ DH/SR/HO/NOV18/35

Thanks for the response.
I am asking same from DHFL on letter head for my stamp duty refund but Panvel / Belapur branch manager's refused this & he Panvel branch manager asked me to take legal action.
I am trying to reach everyone by calls or messages but no one is responding because of this incident already loosed so much money and don't want to loose 6.2 lacs stamp duty..
I hope you will understand my situation and I really appreciate your help.

Regards,
Kiran

On Thu, Dec 13, 2018 at 11:56 AM NodalOfficer <[protected]@dhfl.com> wrote:
Dear Mr. Salunkhe,

Greetings from DHFL!

This is with reference to your concerns regarding your Home Loan Application 01852366, raised via Social Media.

In this regard, we state that we are currently unable to disburse the loan amount and processed the cancellation of your loan.

We request you to submit the copy of your bank statement reflecting debit of PEMI/EMI to process the refund.

Kindly stay in touch with our Branch Sales Manager for further assistance on this matter.

For further queries or clarifications write to us at [protected]@dhfl.com.

Looking forward to many more opportunities to be of service to you.

Sincerely,

Vijay Z.
Nodal Officer’s Desk - DHFL

Jan 09, 2019

Updated by Kiran.Salunke How mark this case as a resolved.
They have not refunded my EMIs, waiting for letter no updates about policy

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Address: 570001

Dear sirs,
this is regarding loan ac no 00042611 loan sanctioned is
45 lakhs on 31st july they have charged rs 77318 as insurance till now the emi has not commenced processing fee they have charged 45380 on the 8100000 but sanctioned amt only 45 lakhs all r frauds as they dont respond for anything after the loan is sanctioned and they go on charging interest
eventhought i have requested to start the emi as soon as possible
so please see i close the account will and see that all the insurance and other charges r waived to clear my account
hemanth

Jan 9, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 14, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Verified Support

Nov 22, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We would like to inform you that we're unable to trace your details. Request you to share with us your Loan application number, Branch of Loan account, Name of the Loan account holder & mobile number. For further assistance, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Verified Support

Dec 07, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Address: Bareilly, Uttar Pradesh, 243122

TOP URGENT

LOAN APPLICATION NO. : 1776829

BAREILLY (UP) BRANCH

You have sanctioned a loan of Rs. 6, 00, 000/- (Six Lakh only) for us from your Bareilly (UP) branch. (Jointly in the name of Narendra Kumar Mishra & Preeti Mishra). I have received two installments of this loan in time and third installment when I complained. For further reimbursement of balance amount your survey team already (before 20days) surveyed my house & submitted the report of your Bareilly office. My 95% construction work almost completed and only electricity (wiring etc already done only switches & sockets are left) & plumber (only Tanki & Showers are left) works are left. Now I am facing problem to finalization of work.
And I am sorry to inform you that till today I have not received any amount from your Bareilly branch.
When I contacted your Bareilly (UP) branch they told me that their is Audit going on in the branch and installment may reimbursed after Audit.
I have called various authorities regarding this issue but no body response properly on phone number i.e. [protected], [protected], [protected], [protected] (No Response),[protected]No Response), [protected] (Only for New Customer No Response).
I have also received two numbers from Nodel Officer Mr. Sanjeev Gyani but numbers also not responding [protected] & [protected].
I also want to know that you are not reimbursed my loan installment and only interest of loan deducted from my account every month. What is this? I want to give your full installment but your Bareilly office not deducting full installment due to part reimbursement of Loan. My loan reimbursement is pending only in your end.
I request you to Please contact the Bareilly UP branch and reimburse my balance loan amount as soon as possible to I may complete my home.

Jan 15, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 14, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Narendra,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Verified Support

Nov 28, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Narendra,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Address: Hyderabad, Andhra Pradesh, 500055

I had taken home loan from DHFL in 2008 with interest rate 9.5. I have also paid more processing pay amount to get the approval. Later they have changed interest rate with out any intimation, so increased monthly EMI value. Also they asked me to pay 35000 extra to reduce monthly EMI and did paid that amount. In between few EMI were paid late and they increased monthly EMI's again. They asked me to clear all pending EMI's to reduce interest amount to 9.5% but now they are charging more than 13%. As per RBI it should be less than 9 % but not sure why they are not changing now and also not sure how much they collected extra from me.

In short have taken 21, 00, 000 for 13 years and supposed to pay 23, 490 per month (as per 9.5 interest rate), but was paying 25500 per month. As of now paid 29, 00, 000 and still they are showing balance amount as more than 13, 00, 000. But ideally it should be 934, 995 with future interest amounts.

I visited branch to discuss couple of times and every time telling different amount. Also they were not responding properly and telling that the extra amount might have deposited into others account due to computers problem. I have been asking the complete details of loan but they are not helping on the same. In fact paid extra amount in the beginning to get the loan. Over all am not happy and suffering to repay this house loan from DHFL.

Dec 17, 2018

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 14, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan application number so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

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C

Chowdary N

from Hyderabad, Telangana

Nov 19, 2018

Mobile number is [protected].
Email id is - [protected]@gmail.com

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Dewan Housing Finance Corporation [DHFL] Customer Care's response, Nov 21, 2018

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Dear Customer,

We have forwarded your query to the concerned team. However, request you to share your loan account number to help us trace your issue and resolve it at the earliest.

Regards,
Team DHFL

C

Chowdary N

from Hyderabad, Telangana

Nov 27, 2018

Loan Account Number: 211HYB30764
Branch of Loan Account: HYDERABAD - AMEERPET

Reply

Dewan Housing Finance Corporation [DHFL] Customer Care's response, Nov 29, 2018

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Dear Customer,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL

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Address: Nashik, Maharashtra, 422003

Website: www.dhfl.com

Dear DHFL

it is the shame that I have been posted the complaint on 5th November and yet there is no response from your side about my complaint. You people don't care about your customers at all, it doesn't matters to you whether your customer is suffering or not as per your moto "CUSTOMER CAN GO TO HELL" am I right? if you people have some shame please respond to my query

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Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Address: Hyderabad, Telangana, 500090

Website: my.dhfl.com/wps/portal

Loan Code: 00004753 Loan Amt: 2263231 Period : 15 Yrs

Interest changed 4 times, so much burden increased.

EMI DETAIL INTEREST RATE REPAYMENT
Amount Date
23719 01/06/2017
Type Rate Date Rest Type
VARIABLE 9.22 % 11/06/2018 MONTHLY
VARIABLE 9.05 % 11/04/2018 MONTHLY
VARIABLE 9.47 % 10/08/2018 MONTHLY
VARIABLE 8.85 % 01/01/2018 MONTHLY

Insurance also was forced of their choice. 2.5 LACS Pre emi was also paid to reduce the burden of months but all gone waste as frequently and illegally interest rates are changes, customer care doesnt respond properly.

Dec 28, 2018

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 15, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Nov 22, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We would like to inform you that we're unable to trace your details. Request you to share with us your Loan Application number, Branch of loan account, Name of the Loan account holder & mobile number. For further assistance, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Dear sir/madam,

As my emi date was 15nth of september, i transferred the same amount in my icici account on 15nth only. But still my emi bounced as per received message from dhfl and icici.

Then after i contacted khopoli branch to ask the details, they told me to wait for 4 to 5 days may be ecs will be regenerated. But on 20th of september i received a call from dhfl customer care to pay the same through paynimo link which they sent me on my mobile. I explained them that local branch told me to wait for some days, but customer care executive said that ecs is not going to generate again. They told me to pay by net banking. I paid on same day; screenshot of sms is attached herewith. Again after icici bank messaged to maintain balance on 24th september so the amount of 15118 can be debited as ecs regenerated.

Now icici bank messaged me that your ecs has been returned due to insufficient balance. Already i paid ecs return charges to icici bank as well as to dhfl. Due to your miscommunication or whatever it is, am suffering a lot. Kindly waive off all the charges i have paid, as the amount of 14528 was in my account on 15th september 2018 on evening. Also i paid 14528+590= 15118/- through net banking. Then why ecs regenerated?

All the bank statements, sms screenshots, voice recordings with dhfl khopoli branch executive and customer care also i have saved.

Total charge paid till now with date as follows-

1) rs. 413/- deducted by icici bank on 18/09/18. (Ecs return charges of 15th sept.18)
2) rs. 15118/- (14528 + 590 ecs return charges) paid to dhfl on 20/09/18.
3) rs. 7.24/- deducted by icici bank on 25/09/18. (Ecs return charges).
4) rs. 13.99/- deducted by icici bank on 08/10/18. (Ecs return charges of 24th sept.18).
5) rs. 0.01/- deducted by icici bank on 11/10/18. (Ecs return charges of 24th sept.18)
6) rs. 457.98/- deducted by icici bank on 12/11/18. (Ecs return charges of 24th sept.18)

Total rs. 884.98/- deducted by icici bank & rs. 590/- deducted by dhfl.

Kindly do the needful as soon as possible to avoid any legal action against you.

Jitendra n. Kothari
[protected]

Dec 30, 2018

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 13, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Jitendra,

We have forwarded your query to the concerned team. However, request you to share your email ID and loan account number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Nov 13, 2018

Updated by jnk2990 Email Id- [protected]@gmail.com
Loan Account No. 00000358

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Nov 14, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Jitendra,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL

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Nov 29, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Jitendra,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Address: Thane, Maharashtra, 400612

My home loan application no is : 01858155 and my loan is already sanctioned. I had received letter of offer cum acceptance from DHFL as well legal team confirmation letter. However yet I had not recieved my loan amount.

I mailed them today asking about the status They are telling that it is been cancelled as the customer was not contactable.

This is not truth as everyday I was in touch with the sales executive from thane branch.

This is highly disappointing & irritating.

After getting the confirmation from DHFL I got property registered too.

I am really not sure what to do?

Jan 4, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 13, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Asfa,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Nov 28, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Asfa,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Address: Thane, Maharashtra, 400605

Website: Responses.dhfl.com

Please note my loan account details.
Loan account no[protected]
Swati deorukhkar

As my sale agreement was done on 31st august 2018.
Original sale agreement chain agreement and noc submission was done at dhfl thane branch on 20th september 2018.
And it was inform by dhfl loan disbursement will done on 5th october 2018.
Prior to this date my pre emi was deducted from my account rs 6651 on 20 sept and emi of 55000 inr detucted on 12th october 2018. But till loan date disbursements is not done. Without loan disbursement how can dhfl charge emi. They issued my next cheque also for nov.
This is unethical and really frustrating.
Plz stop my emi until i get disbursement for home loan of rs 62 lakhs.

Jan 2, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 13, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Swati,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Nov 29, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Swati,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Address: Bangalore, Karnataka, 560061

Website: Consumer Complaints

Dear Sir,
I Ramesh.A.V from Bangalore can you kindly help me to remove my Name from Cibil as it is affecting my score.

The loan account : 215BNG35704.
I understand the loan is not on my name its on my ex company name from which i have resigned in 2015 itself.

Moreover the above loan is also closed .

So please do the needful.

Ramesh.a.v.
[protected]

Email : ramesh.a.v.[protected]@gmail.com

Jan 6, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 13, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Ramesh,

We have forwarded your query to the concerned team. However, request you to share your loan account number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Nov 28, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Ramesh,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Address: Kolkata, West Bengal, 700006

Website: www.dhfl.com

I had applied for a home loan in DHFL Kolkata Theatre Road Branch (Application Number[protected] and on 22/09/2018 an amount of Rs.14, 69, 879/- was also sanctioned and I was scheduled to get registered the flat on 29/10/2018 when i asked them to disburse the amount, and at the end moment the Branch Sales Manager namely Mr. Soumen Dutta informed me that due to liquidity problem DHFL has stopped disbursement of all sanctioned loans with immediate effect, hence they can not disburse me the loan amount at the moment.
I was very much shocked and surprised that DHFL is not able to disburse a mere amount of Rs.14-15 lacs and at the last moment denial of disbursement of sanctioned amount has SHATTERED MY DREAM OF OWN HOME.
I also mailed this incident to DHFL and a query no. QRSAN01715201 is generated for the same which is still unresolved.
I am still in hope to get it and asked my vendor (seller of flat) to wait till 15th November, 2018 and If I do net get the same within 15th November, 2018 my flat will get cancelled.
Please help...

Dec 23, 2018

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

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Nov 13, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.

Regards,
Team DHFL

Nov 13, 2018

Updated by rkbahety Dear DHFL Customer Care Team,
As requested please find below my mobile number and email id for doing the needful.
Mobile No. [protected]
Email-id: [protected]@gmail.com

However you can also get my details from your system by loan application number or complaint/query number as mentioned above.
Regards.
RK Bahety

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Nov 14, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL

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Nov 19, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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rkbahety

from Kolkata, West Bengal

Nov 13, 2018

Dear DHFL Customer Care Team,
As requested please find below my mobile number and email id for doing the needful.
Mobile No. [protected]
Email-id: [protected]@gmail.com

However you can also get my details from your system by loan application number or complaint/query number as mentioned above.
Regards.
RK Bahety

Dewan Housing Finance Corporation [DHFL] Complaints & Reviews

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Dewan Housing Finance Corporation [DHFL] reviews & complaints page 23

home loan interest rate increase on 15th nov 2018 saying rbi has hiked.

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loan disbursements issue

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disbursement loan amount

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increase in rate of interest.

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excessive interest, almost touching rate of "personal loan"

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regarding disbursement pending from last 2 mo tb

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increasing of interest rate of home loan almost after every 2 months

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online statement

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request account statement

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refund of paid amount and loss due to finance institution issues

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more processing charges

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reg. disbursement of loan installment (not given by dhfl from 2 months)

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house loan

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loan disbursed but cheque not handed over by dhfl

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changed interest rate in same year four times, forced insurance of their choice, pemi gone waste as interest changed 4 times in same year

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charged two times of ecs return charges of home loan

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disbursement issue

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charging emi without disbursement

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reg: need to remove my name from cibil

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loan sanctioned but not disbursing the same

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