Flipkart Complaints & Reviews

Please transfer the refund amount after getting confirmation from the user.

What happened:-
To solve this issue mentioned in the link.
Later i got a call from a person telling "he is an executive from flipkart" and got my filpkart details and asked me otp.

He logged in into my flipkart account and changed the account number to which refund has to happen and other some profile data.
Password also got changed.

Later when i tried logging in to the flipkart the password was changed without my knowledge. When i got otp and reset my password i verified the data(Profile info, account number and other stuff)

When i checked this number in true called app. I got this number as "chor" a hindi word for thief.

I have ordered a Jovees Gold Ultra Radiance Face Wash, Order ID : [protected], Invoice No: F00DTMH17-11187 from Flipcart on 10 Jun 16. When i received the item it is showing different amount on product and bill. In product the amount is -165.00 Rs. And on bill amount is 213.33. I have been overcharged by the company which is not good. I feel like i have i have been looted, amount doesnt matter but what matter is trust. I m not gonna use this site ever nd will suggest my freinds too for not purchasing items from Flipcart. Pls do the needful ASAP

I have to write here about the fraud Flipkart is committing with its customers. Their irresponsible behaviour and rude responses of customer care executives is something which I am pissed off. Well now its not surprising after I heard from many people about Flipkart degrading in its quality and service. I ordered dell inspiron laptop and I am totally not convinced with its quality, the touch pad is not working properly and it is very big in size which is uncomfortable to handle. I am unwell and its difficult for me to handle big products. Its not as mentioned in the description. Inspite of my complaints they have no compassion whatsoever. All i have heard about in their extensive advertising is their easy exchange and return policy. But in reality they are just fooling and duping. You guys are making me lose my trust on online shopping. I want Flipkart to resolve my issue at the earliest and return my hard earned money. Otherwise I will go to consumer court

I ordered for Yu Yunicorn Mobile on 07.06.15. When I received, I found it not worth the price. It has several issues. Worthless and very poor Camera quality, problem in getting 4G connectivity as well as general net connectivity are the major very clear issues. What the company has advertised, it does not contain those features. Because of this, i wanted to return the item and booked a return on 11.06.2016 with No.[protected]. For past four days nobody from Flipkart bothered to initiate any return process except sending text messages that we could not connect to you and will try getting in touch with you and some specified period was mentioned in every such text messages. Even then nobody cared to initiate any process. I had rebook the Return Order. At the time of booking they do not say that there are cumbersome, bothering and time consuming unnecessary processes that are involved while returning the item. They advertise as if it is the easiest way out to return the Order. They tell a lie in advertisements to fool people. When I made the next complaint, they told that you will have install one App..and complete the return procedure. And that App has to be installed in the same handset which has to be returned. I even complied with that process. After the process was completed, they said we can not find any problem with the handset which you have mentioned. And a physical visit of a technical person from the Seller will be arranged to have a look at your problem. and IF THE PERSON VISITED IS SATISFIED AND APPROVES, THEN ONLY PRODUCT WILL BE RETURNED. Isn't it ridiculous and sad that these online portals resort to such cheap and dirty tricks which are full of lies when they advertise for the promotion of their products. When you counter them and question them, they say it is available in the Terms and Conditions..These terms and conditions go into thousand of points and who has the time to go through all of these? To save time only, one goes for online shopping. And Flipkart cheats people in this way.

Please be ware of this trick and such policy of Flipkart which they never highlight and is kept hidden.

THINK THOUSAND TIMES BEFORE U BUY FROM FLIPKART because if you r not satisfied with the product, they will harass you and make you run behind them for Return of the Product..and even then whether they will finally return or not, God knows, ..because IT WILL BE RETURNED ONLY AFTER THE PERSON WHO VISITS AGREES TO IT...i.e. dependent upon whims and fancies of others. If i am not satisfied witha product, i have to take approval from some one else for my likes and dislikes...Complete B******* and RIDICULOUS

Sir, I bought... 'letv.leeco.1s... mobile phone on 5/6/2016 from Flipkart. Since the device is getting heated excessively, I complained to Flipkart. First blindly they rejected. After persuading I was asked to download an app- Smartcheck to diagnose the overheating problem. Further I was told to activate this app Technical Section would contact me and provide a PIN on 15/6/16at 3:37 pm. But no one called me.. This is a big lie as always at the appointed schedule I made myself available and waiting for the call

Hi,

I have ordered the product of lunch box of topware from flipkart with the order id-od[protected] and when i have received the product that was damaged and it also not genuine product, so i have raise a request for refund twice in between the period of as per flipkart policy but both has failed then the policy period of refund has past. Then i have call to the customer care department thrice, and they have assured me that my problem well be definitely resolved and my refund request would be process and they will call back to me within 24hr but i didn't received a single call form flipkart.
So each and every assurance of flipkart has failed after time to time.

1st return id for this request is :[protected]
2nd return id for this request is :[protected]

Kindly do the needful. Thanks.

I want to share my awful experience with you people. I ordered a laptop online od[protected]. I received a defective product. The laptop screen has red dot and after using it for 30 mins it turned into red lines. Within 1 hour of delivery i contacted flipkart regarding the issue also sent them unboxing video
https://www.youtube.com/watch? V=-skjlb_aykq
Where it is clearly visible that the seal was broken on arrival. Flipkart seller rejected my refund. According to flipkart the products that they sell is brand new. A broken seal isn't a brand new product hence its against their policy. They are still not providing refund or replacement. Why do i have to wait so much after providing so much evidence? Why is flipkart harassing me for my money? I didn't pay for a defective used product. Help me get back a replacement or a refund asap.

Dear Sir,
I had ordered Battery Model BL243 of Lenovo A7000.The battery capacity is claimed to be 2900MAH but the battery last only till 4 Hours after fully charged.
Please do not sell duplicate products by giving 50% off on the MRP.
The Battery is not working as per it has been claimed.I am returning your product and won't ever buy any electronics accesories from flipkart.

Last Year i purchased laptop in flip kart website. Purchased date is :[protected].

suddenly my laptop not working properly.So now i repair the my laptop.i called dell website.dell company customer told your warranty period is over.but my laptop warranty is[protected] to[protected].flipkart company does not update my laptop warranty period .please update my laptop warranty period. i want must and should warranty update.please update my laptop warranty period[protected].please fast.flipkart company

My Invoice no: OD[protected]

Dell laptop 3542

I got mobile lenovo vibe k5 plus mobile in flipkart.But i was worked just a month.Started making problem.Maximum time it shows no service.Finally its totally shows no signal.I contacted customer service they got my mobile and said it is board problem.They asked to wait till spare comes.I am waiting for 3 weeks but no response.If i am calling service center they won't attend call.This is all because of defective or worst quality products are sold through flipkart for their profit.They main intense is profit making.So don't buy products in flipkart.I got many costly product like laptop, 50 inch led tv, printer in amazon few years back it still working properly.I contacted flipkart to buy back the mobile and get be any other good mobile.I am ready to any difference cost of product.But they not possible for that to buy back.I want replacement of any better mobile or my money back.

Dear Team,

This is second time I am raising the complaint through this portal regarding the issue created by a used laptop and serial no. miss matching Laptop has been issued to me.
However I am seeking for the legal advise regarding this issue, I hope you will come with the resolution before accelerating this issue.

I have detailed below details for your clear understanding.

First Stage:

1) Od[protected], I had ordered for dell inspiron laptop but I have received a used laptop.
2) This is an UBUNTU OS, which is being installed multple time in two years of time period.
a. In 2014 once
b. In 2015 once
c. In 2016 before dispatching the laptop to me.
3) System response is too slow to work with, where as with the same configuration I have very good responsive Dell Inspiron laptop. So the one I have received is a defective product.

Second Stage:

Serial Number Mismatch issue
I have received Product with serial number: 2XL1C82
1) after raising the issue in this portal an Executive had come and taken the laptop but an hour later returned telling that "serial no is changed as his reference".

Contact details :

Mob: [protected] or [protected]
Order id: od[protected]

My phone is only 20 days old and the network is not detected in the phone, so i am unable to make calls. Though my phone has 1 yr warranty but i donot want any service from lenovo service center. I want my money back. While the order has been places i. E. 25th may 2016 that time flipkart has been covered 30 days replacement/refund. Now it is showing 10 days. The 10 days coverage starts from 5th june, 2016 then why my mobile is covered by the new replacement policy?? If that time my mobile was not covered for 30 days replacement then i will not buy it. I have purchased this only because of the 30 days replacement commitment which flipkart has been given. I have purchased ac, tv, mobile and many gadgets from flipkart earlier, but this time it was just hopeless, a defective phone was given buy the team.

I am an old customer who purchased several items including some valuable stuff like microwave, mobiles from flipkart since 2012.

But now a days i am going through a bitter experience with this popular shopping site.

In a short "flipkart has started cheating with their customer"

I have purchased redmi note 3 (Order id od[protected] for my uncle.
Before purchasing this item, my uncle has gone through the descriptions provided in flipkart mobile app where it was not clearly mentioned that it mobile with hybrid sim means at a same time 2 sim and one sd card could not be used.
As he were unaware about this thing due to incomplete information in flipkart app he asked me to purchase this but after getting the mobile my uncle unable to use his both the sim and sd card in this mobile.

Hence i have requested for a return. After repetitive follow-up one person from fipkart call today to my uncle though he has unable to convince my uncle, who desperately wanted to return the mobile. But filpkart rejected the request with following comments
*"we're sorry. We are unable to process your refund request. Reason: the
Issue has been resolved between you and the seller. Hence, there will be no
Replacement or refund."*.

Again i have requested for a return and someone from flipkart called me and told me they cannot accept it. When i am going to explain the problem related to flipkart mobile app he did not put any interest to listen my problem also he has denied me to send any mail that there have an issue in their app. And again rejected my request

“please be informed that the seller "ws retail" would replace the product
Only if there is a manufacturing defect in the product as per the
Replacement policy”
Though in their replacement policy it is written
“flipkart advantage has nothing to do with the replacement policy. As per flipkart's replacement guarantee, you are eligible for product replacement if the product received is damaged or defective or not as described.”
But my question why should i suffer due to your system fault???
This is the worst service i ever had from flipkart. And will never ever buy a product from flipkart now and would not advise anyone to buy from flipkart... Highly disappointed with your customer service.

We have purchased a micromax canvas 4g mobile last weak through authorised flipkart site. After using it speaker was not working and defaulted and nobody is helping me. Call toll-free no 7 to 8 times but no response. They are not supporting me. Very bad experience with flipkart. Worst experience. 7 days has been gone but still no response from flipkart
Regards
Sanjeev
[protected]
[protected]@gmail.com

My name is md: muktadur rahman. I ordered a product in flipkart (Its headquarters in bangalore, karnataka, india, telephone no[protected]. I received a damaged product that is "adata premier ddr3 4gb ram". The order id is "od[protected]". And the ram serial number is "adds1600w4g11-b".

I request to flipkart to replace this product and flipkart accept the request. Flipkart message me to replace the product on[protected]. Then, i've gone to flipkart courier office at "malda, west bengal, india, near city hospital". And then flipkart executive rejected to replace this product. They are told me serial did not match. They are told me that the ram serial number is "adds1600w4g11-r" but it is wrong, because flipkart give me a ram with this serial number "adds1600w4g11-b".

I was assured that issue on installation of Sansui 1.5 ton 5 star split AC would be resolved today 14th June 2016 by 3:pm. My incident No is :IN[protected], but still nobody visited my place, then how come I am getting such false update that it is been installed and ready to use. What kind of fraudulent action is this ?

I was really excited when I purchased this AC from Flipkart, as Flipkart was a big brand for us and I was getting good discount, but now I am felling trapped, why did I purchased it and installed it from Flipkart.

I have went through lots of mental harassment and tensions while following this up right from 6th of June ' 2016( where Mr Anish from installation and Demo department kept on flipflopping from his words and made me conference with Jeeves people in Patna telling me he is from Sansui and both of them cornering me that all fault is mine), when a technician from Sansui (arranged by Flipkart)visit my house for inspection of AC and told its installation is not done correctly so your unit is not giving effective cooling and since Flipkart has involved it authorised 3rd party agent to installed it they cannot re-installed it, as it would cost be again.

On requesting Flipkart executive again and again about the complaint, till date I only get calls for that I need to pay again for certain accessories for re-installation.
Why should I pay more if it is not my fault?
Now I am receiving such mails and sms, when no body came to house

Now I have gone through enough mental tensions and had been enough patient, I request you to please take away your units and refund my total amount Rs 22900(AC cost)+RS 1500 (Installation) . I can't take more pains now.
Now please stop advertising for easy refund if you can't do it

Thanks
Niharika

I had ordered a mobile phone on flipkart.com. I received my order on 8th june 2016, and on 9th june, i requested them to cancel my order and get my money refund. This was because the handset was getting terribly hot in just 10 minutes of its usage, and also there was a display issue.

Since this mobile phone "swipe elite plus" was exclusively available on flip kart, i had no review of the product earlier, as the product was just launched on june.

In reply to my request on 9th june, i was told that i will be notified within 2 days. After 4 days, when i again reminded them about the issue, they simply reverted me with the email that the seller has disapproved my request. Later on contacting them via phone, their lines are constantly not reachable.

On writing to them again about my issue on - [protected]@flipkart.com, the email also gets bounced back!

It's my hard earned money (Rs.6999/-) and these guys just end the topic with a simple sorry!

Would request you to please look into the matter, and the do the needful asap.

Regards
Anil khakharia
[protected]

Dear team,
I have purchased l'oreal paris kajal pack of 3 from flipcart order number od[protected], first time when i ordered the product, the seal was open, so i returned the products 2nd time when i got the product, again the seal was open for all the 3 packs, then i took to the shop and check with the original l'oreal paris kajal then i found it was duplicte product. Please replace it.

I have purchased one moto g 3 from flipcart order number order id: od[protected] order date[protected]:. I facing problem with this mobile as it is network problem and the handset will not working properly. Hence i request you to kindly do the need full fill this problem otherwise your not satisfaction this problem please stop suppliying these type of iteams. As it in warranty period kindly replace the mobile.

Awaiting your earliest and positive reply.

Thanks
Lohith k

I've bought intex cloud m6 phone 5 months ago with a warranty of 1 year but within 5 months it has created many problems such as it's battery was damaged and it's software is not responding and phone is not starting on.I then went to the intex company for repairs but the repairer said that it is totally damaged and throw it.So please repair my phone or replace it!!!