HDFC Bank Complaints & Reviews

Dear sir ‎
‎
my name is manindra ‎pathak. I had apply for the credit card on date 16.05.2017 and i have received and sms on 19.5.2017 this is my refe, no[protected]w1. Please send my credit card. As soon possible.
‎
thanks and regards.
manindra pathak.
[protected]
‎

Hdfc has deducted rs.172.5 as a 3rd party cash txn inc st & ec 310517 from my bank account 06 jun 2017. Even the hdfc branch where the money was deposited by, they charged an addition of rs. 150. So in total rs.322.5 was a penalty for adding rs.6500 to the account by a third party. Rs.150/- (Plus taxes & cess). So taxes and cess is of rs.172.5. What is the tax rate applied to?.. I am not sure whether 172.5 is 150+tax rate and service rate. Why did the bank again charged rs.150 on top of that.

My salary account (A/c no [protected], branch jogeshwari west, mumbai) opened by my previous company (Serco group), but i left the company and i had to open another salary account by the new company. I do not use account after that. But i logged into my account for some reason and i see that rs. (-) 4091.67 shown in my account.

Please note that i have not received any call from hdfc bank executive regarding the minimum balance charges which charge to my salary account.

So i am requesting you to please close my account as soon as possible. Details are given below:
Name: sandeep shelke
Bank name-hdfc bank
A/c no-[protected]
Branch-jogeshwari west, mumbai

Unauthorized transactions happened in my credit card for 3 times each for rs.6400/- (Total 19, 200) on 08/06/2017 at 01.35 indian time.
I received 7 messages in just 2 seconds from hdfc bank for these transactions.

These transactions were neither done by me nor authorized by me. I didn't receive the otp for these transactions.

I received the message like "rs.6400.00 was spent on ur hdfcbank credit card ending 1992 on[protected]:01:35:02 at steamgames.com."

I was shocked to see this message 7 times. I blocked my card immediately and raised a complaint on phone, raised a dispute.

Please ensure that for all my transaction i want to receive otp on my mobile.

Please do the needful to revert all these 7 unauthorized transactions.

Thanks & regards,

I have lost my credit card pin, and i have stopped using my registered mobile number. I have requested to hdfc bank regarding the mobile number change 2 times. But till today my mobile number has not been changed.

I deposited the duly signed form at dehradun branch of hdfc bank.

This has been already done twice. But it looks like the dehradun staff always forgets about the form or they are so unprofessional and they just throw my application to trash.

Bank agents are cheated me without confirmation from me, they transferred the money into my account, they agreed for 10.99% over the phone but they are charging 11.49% and i asked them for 3 years but they did for 4 years, and processing fees discussed over the phone is 0% but finally they did for rs-6667/-,

Los no: 48348168

My name : gopayya devarakonda
My mobile num :91+ [protected]
Agent mobile num: 91+[protected]

My salary account (A/c no [protected], branch maidagin road, varanasi) created in my previous company, but i left the company and i had to open another salary account by new company. I do not use account after that. But i logged in to my account for some reason and i see that rs. (-) 3675.00/- in my account.
So i am requesting you to please close my account as soon as possible. Details are given below:
Name: milind mishra
Bank name-hdfc bank
A/c no-[protected]
Branch-maidagin road, varanasi

My account has been debited with 3036 rupees without any transection made by me...
This seems to be a transection for electricity bill which I had already paid by a different account though it is deducted from my Hdfc account...
There was no transection for bill made by me, instead it happens...
Please take a look and reply me ASAP.
Its being like u are deducting my money without my knowledge... And what about security in future...

My salary account (A/c no [protected], branch boring road) created in my previous company, but i left the company and i had to open another salary account by new company. I do not use account after that. But i logged in to my account for some reason and i see that rs. (-) 7660.00/- in my account.
So i am requesting you to please close my account as soon as possible. Details are given below:
Name: sk habib uddin
Bank name-hdfc bank
A/c no-[protected]
Branch-boring road, bihar

सेवा में,
अघ्य क्ष महोदय,
एच डी एफ सी बैंक,
मुम्बiई.

Misguide

शिकायत-१. आपके क्रमचार्री रिया जी (फोन न-[protected] — [protected]) द्धारा बताए
चार्ज ना लेकर अधिक चार्ज लिया जाना ।
२. कैश लोन लेने पर पुराना लोन बन्द (न कर पुराने लोन का जुन माह ई.एम.आई काटा
जाना जोकि गलत है एवं मुझे वापिस किया जाये ।

महोदय जी,
मेरा आपके यहां से २ लोन चल रहा था जिन का ब्योलरा इस प्रकार से है ।
१. लोन न[protected] कार लोन ३ लाख ई.एम.आई.-11569 पहली-5-11-14 अंतिम 5-10-17
२. लोन न[protected] कैश लोन २ लाख ई.एम.आई.- 9706 पहली-7-1-16 एवं अंतिम 7-12-17
इन दोनों लोन दिं[protected]को बन्द. कर 1 नया लोन जारी किया जिसका लोन न[protected] lac) for 2 years with loan suraksha (1st emi[protected] & last emi[protected].

मेरे पहले लोन का जुन में किस्तa 11569/-नही जाना था जोकि मेरे खाते से कट हो चुका है । कुपया मेरा जुन माह का किस्त वापिस किया जाये ओर आपके स्टा फ द्धारा मुझे बताए चार्ज का भी रिफंड किया जाये जोकि इस प्रकार से है ।

मझे बोला गया कि सर्विस चार्ज लोन का 1% का ५०- होगा लेकिन पुरा लिया गया
२. बी.टी. चार्ज का नही बताया ओर काटा 8000

धन्य)वाद
प्रार्थी
राजीव कुमार
फोन[protected]
Mail. - [protected]@gmail.com

Paying e m i rs 17680, of loan no= 45202517 is burdened on my monthly salary. Hence got an amount rs 7.5 lac sanctioned, against it. But since 19/05/17, acknowledgement no=9309674, had informed c s e, sadar, nagpur. Till then no reply. Otherwise i will have to pay emi of both sbi n hdfc. Pre payment is possible by paying penalty fees, as per informaton on web. For it am ready. So please do help me n accept my fees urgently.
From - dr. Sanjeev k. Dhawad,.

I have tried to withdrew 5000amt from my hdfc account from the citi atm. Amt was deducted message came. But the money was not dispense.
Tried to withdraw 3000 and it was received at the same time. It is almost more then 24hr. I have already submitted the complaint online. But i haven't receive any response. Many of the emi's are deducting from my account. I have deposited my emi which i have kept for my household need. Can you please look into it on urgent basis.

Sir
My account no. Savings [protected]
I have gone to withdraw amount in atm dated 02/05/2017. But i hvnt received money rs 10000 due to on atm due to technical error but debited in my account. When i contacted to bank they said within more then 1 month ur amount will be reverted but 1 mont more has been passed bt not reverted my amount kindly revert my amount of rs 10000... I am many call for customer care but not rispons my complaint no is -1309585

Virendra singh
Mob no [protected]

This is for your kind information one of the atm machine attelco colony near engineers hall is in very poor condition. Every day a lot of card lnhale in the machine due to wrong adjustment of machine cabinet. Hdfc authority return the card to the card holder next day onward from bistupur branch only. There is more possibility of cyber crime due to the atm card return time is so long and general innocent people are harassed due to unsafe atm machine.

This is the worst service i ever seen in my life you guys are fraud, without reason you deduct balance from the customer account, and your staff is also pathetic, whenever i asked them for reason of the deduction she always start conversation with another people. And also in passbook you didn't mention the deduction, in last one month you deduct more than 2000 rs which is unavoidable, you people loosing people trust and spoiling your image front of the people, do something other wise i will mention all the things in social networking and iam also ready to file a cheating case against you.

Regards,
Vipin singh bisht
Ac-[protected]
Pf-[protected]

Dear sir / madam,

I have transferred rs.1000/- from my hdfc saving account on date 1st june 2017. I have transferred money on account no.-[protected]. The ifsc code given for this account was wrong by mistake. The money has not transferred to this account as ifsc code were wrong. But the money has deducted from my account. I waited for a week for refund but till date i didn't receive. So i need refund to my amount. Please do the needful.
My account no.-[protected]
Cheque/ref. No.-n[protected]
Name-shubham gadgil
Mobile no.-[protected]

Dear sir

I have a hdfc saving acount in my name at saharanpur railway road branch

I surrender my locker on 30-03-16 but they charge locker rent of rs 2500/- for fy 2016-17 also from my acount in month of april 2016 as advance rent where as i have not used locker for single day

I visited branch and given application to manager for closure of my acount and they said that your all charges and locker rent will be reimbursed, you please carry on this acount but i tell them to close my acount and do the needful

Now i receive msg from bank for non maintenence of minimum balance in month of may 2017

I request the bank official to please close my acount as i have given application for closer last year only

Thanks and regards
Arpit chugh

Dear customer, a/c xxx1148 charged rs.690 for non maintenance in may17. Pls maintain req bal to avoid charges. For details visit branch/netbanking/website

Dear sir/madam,
This is to inform you that this is the worst kind of service i have received from a very reputed bank. I have been harassed so much that i cannot narrate. I have been made to run from pillar to post for no error of mine. This is due to the lack of service on your part or you all make a living on fleecing people like us, i cannot understand.
I have no option now however to escalate the issue to banking ombudsman as you have harassed me to the core.
Narrating the events once again for your kind reference so that you may close this issue once for all else i will have no other option but to file a police complaint also for harassment and fraud.
Chain of events
This is regarding the complaint against my hdfc bank credit card no [protected] in consumer forum (Complaint no 145961 on 31.01.2017). I am here summarising my complaint once again.
I was using the above-mentioned hdfc credit card since june 2011. The card used to be periodically re-issued by the bank (Approximately every 2 year).in august 2015, i was re-issued new card no. [protected]. Following this, i was not able to access my account details on the hdfc website for which i called hdfc customer care more than 35 times. Every time the response of the customer care executive was “we will respond to you in 7 working days”. But neither did i get a response nor was my query solved. I repeatedly called customer care continuously from march 2016 onwards more than 35 times yet i could not get the problem rectified. Meanwhile one of the customer care representatives suggested that i send a screen shot of the login page with the ensuing error message. I dutifully complied and mailed the same two times yet, there was no response from bank.
In the period between december 2015 and january 2016, i purchased a mobile worth rs.49365.00 (16.12.2015) (Three emi) and some other things approx rs.5000 (Total approx 55000.00).
After this, i have not used this card.
I deposited first emi on 26 jan 2016 of rs 19000.00. I again approached the customer care executive as i could not view my statements online and frustratingly there was no solution yet. Then i searched for any hdfc representatives (That i erroneously thought could help me in sorting out the issue) and e-mailed them but still got no response. I have listed out the e-mail addresses below on dated 08/02/2016, 15/03/2016 and 06/05/2016. (Please see — annexure i)


Aditya. [protected]@hdfcbank.com,
Customerservices. [protected]@hdfcbank.com,
Customersercives. [protected]@hdfc.com,
[protected]@hdfcbank.com,
Chairperson. [protected]@hdfcbank.com
Hdfc bank credit cards,
Few of the complaint numbers that i contacted are: [protected], [protected], [protected], [protected], [protected], and [protected]
Second installment (Emi) was done on 25.04.2016 totaling rs. 18000.00.
After that my card was blocked by the bank.
Since, i was still not able to access my account, i approached the branch manager and mr. Jahagir alam (Mob.[protected]) of hdfc bank, south extension ii, new delhi, they suggested that i go and meet the bank officials at 5th and 10th floor ansal classic tower, rajouri garden, new delhi. I went there and they further re-directed me to mr. Gurjeet oberai ([protected]) and mr. Rahul ([protected]) on 9 sep.2016. I contacted them but yet my issue was not solved.
Following this, i was called by three hdfc representative persons:
A) mr. Sanjay (Mob. [protected])
B) mr. Manjar ([protected]) and
C) mr. Devender arya ([protected])

Initially, i was called by mr. Sanjay. He said that i have to pay rs.32000.00 against my total outstanding (At that time was approx rs 42000.00). I was informed that this would clear my outstanding and cibil.
Same time i was got a call from mr. Manjar, on 13.09.2016, he said that he will clear the outstanding and provide me a noc and new credit card within 45 days. Mr. Manjar then sent mr devender on 13.09.2016 to my residence and i paid the amount of rs 32000.00 (Receipt number [protected]). (I have phone call recording, photograph and video recording of the same) the same may will be given to banking ombudsman and police for raising an fir
Following this, i called mr. Sanjay many times. Apparently he has quit hdfc and joined another bank. Mr manjar and mr devender are not responding to my phone calls.
In place of approx rs.55000.00 i have already paid rs. 19000+ 18000+32000= 69000.00. I have clearly tried to sort out the issue by contacting the hdfc representative’s innumerable times. Yet, my complaint was not sorted out.
After all this, my current outstanding is still rs. 20395.96.
Sir’s, i have run from official to official to get the problem sorted out. But the reticence of the bank representatives to help me was perplexing and frustrating. I did all that i was asked to do including meeting the officials at two of the bank branches and contacting every mode of helpline that the bank has, to no avail.
My behavior clearly indicates that i had no intentions of defaulting on my payments. I was being a sincere and conscientious customer by repeatedly contacting the bank with the problems faced on their faulty website.
I have lost a lot of my valuable time pursuing this matter, which has affected my work (Pursuing phd at aiims, delhi).
Not content with wasting my time and peace of mind, the bank now wants me to waste more money, for no apparent fault of mine.
Obviously, this entire saga has probably affected my credit worthiness score too. Due to the problems created by this bank, i suspect my cibil scores too would be affected. I am also worried that due to this, my probability of getting a loan in the future is going to get affected.
I want the bank to rectify this matter immediately. I am not going to pay the rest of the outstanding as they have failed to satisfactorily explain as to why i am being charged so excessively and so indiscriminately.
I would also like the bank to explain if, indeed this has affected my cibil score. If it has, i want this consumer forum to ensure that the bank rectifies this as well (And to prove it either way).
I am also using my sbi card since december 2011; i have never faced any problem.
Who will be the responsible person to resolve my problem?
The lack of satisfactory response from the hdfc bank and the penalties imposed are tantamount to mental harassment.
I am approaching the consumer forum as a last resort (As evidenced above), as i am completely stumped as to the next step. I am exhausted and harassed by the bank thwarting my efforts.
This bank is unnecessarily imposing penalties on unsuspecting customers by misleading, misguiding and misinforming them and making money from these transactions.
Why am i being asked to pay a penalty when “i” myself has approached the bank innumerable times to sort out this problem. A person wanting to default would not exhibit such behavior.
It is the banks responsibility to sort out the matter before imposing the penalties, since it was brought to their notice multiple times.
Yet, without sorting out the issue with my account, they just kept raking up the penalties. This, clearly means that my problem was intentionally not sorted out just to increase the penalties imposed. I feel i have been intentionally led astray (A unsuspecting and trusting customer being taken advantage of by a large corporate bank).
Such behavior from a leading bank is deplorable and condemnable.
I am requesting the consumer forum to direct the bank to immediately resolve my complaint.
Requirements
1. Refund the excess amount collected from me

2. Issue me a fresh card

3. Share the latest cibil report stating nil outstanding

4. Apology letter for the harassment caused to me

Aditya sharma of hdfc life (Or so he claims - his phone number is [protected]) called me today 7th june 2017 saying i had a lapsed hdfc life classic assure policy as i had paid only one instalment of rs 40000/- and that a reminder was not sent because iifl my brokering company apparently went out of business. So if i was ready to pay rs 40000 x 2 (Total rs 80000) then i could get a total amount of rs 188400 within 45-90 days after the policy is activated. I had never bought such a policy. He asked me to contact rajeev saxena in hdfc life mumbai (Phone number [protected]) for further help on reactivating the policy.
Smelling something fishy i went online and checked the numbers. Both are scamsters and have numerous complaints.
Hdfc life should immediately have these two fraudsters arrested and jailed without further delay.

Dear sir/ madam,
I would like to bring to you kind attention about my policy (Lead reference no. 1-[protected]) which was initiated on dated 05/06/2017. I was misguided by your company agent (Amount of maturity value).

Hence, i am requesting you to stop further process this policy and refund my money as premium has been diducted from my credit card.

I shall be highly grateful to you if you do the needful at the earliest.

My policy details are given below.

Application no.[protected]

Data of birth : 09/01/1978

Phone number : [protected].