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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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S
sapaterohit
from Mumbai, Maharashtra
Nov 6, 2018
Resolved
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Address: 400059

I had purchased jewellery from tanishq worth rs 77000 through my hdfc credit card on 26th august 2018. As per running offer i was supposed to get 5% cashback if paid through hdfc credit/debit card. More than 2 months have already passed but there isn’t any cashback received or any communication came from the bank stating the timeline for cashback.

Please look into this & revert.
Dec 7, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2018
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance
Verified Support
Nov 06, 2018
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info, offer details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance
No.[protected]
Money deducted but transaction failed
I have forgot my credit card pin number please send me pin to registered mobile number or email I'd.
I have use HDFC Bank Credit card first time and I have paid my first bill payment 199/- but actually deduct 789/- amount in my card.so Why 590/- extra charge & please resolve my query & Return my Extra charge . Call me [protected]
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    Debasmita Saha
    from Bengaluru, Karnataka
    Nov 5, 2018
    Resolved
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    Resolved

    Address: Kolkata, West Bengal, 700028

    The company has charged lounge access fee. Before opening the account, i told the executive regarding my requirement which was quite clear to them. They suggested to take regalia credit card along with the priority pass.
    Now, when i accessed the card, they charged inappropriately. Several emails and follow up was done but still no luck. I have all the proofs with me. Already following up with them since 2 months. But didnt got any response to revert the amount. Please look into this with priority.
    While taking the card, i was told that i wont be charged if i access the delhi airport which was my requirement while travelling to and from delhi airport. But they charged both the times.
    And, the bill of accessing lounge came exactly after 3 months. One for 26th may, 2018 and another for 04th june, 2018.
    When they generated the bill for 26th may, 2018. I dropped one email. Hdfc bank refunded that amount except the gst which i agree to pay. But again after 10 days they charged another amount which i am following up with them since 2 months but no luck.

    If the priority pass was not free for accessing delhi airport being an indian, and my requirement was quite clear then why they gave me that card.

    Please let us know if addtional information is required.

    Many thanks in advance.

    Thanks,
    Debasmita
    Dec 9, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 08, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

    -Anay
    HDFC Bank Customer Assistance
    On october 31st 1000rs where deducted saying Installment Pay. transfer from CASA. - [protected]

    I haven't used the account yet.
    I am doing a payment for my certification on nism website while doing payment through payzao, my amiunt is credited from the oayzap but nism shows payment unsuccesful, kindly look into the matter
    This is Subhakanta Patra, I am a hdfc ac holder, my id is 73826034, before my credit limit was 45000, but some days go it was 26000, what is tha nonsense process you have? I want my credit limit will bd increase.

    This is very very Nonsense proscess.
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      N
      nshanmukp
      from Mahbubabad, Telangana
      Nov 5, 2018
      Resolved
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      Resolved

      Address: Hyderabad, Telangana
      Website: consumer complaints

      Dear sir/ madam,
      Due to delay of my credit card payment, my debit card was kept into hold by Friday. After that credit card minimum amount payment was done by Saturday. Customer care personnel informed me after completing of your CC payment they will release my debit card hold.Till now so many times I will try to call they will not respond properly and my account under hold.
      Please solve my problem as soon.
      Thanks,
      N.Shanmuk Prasad.
      Mobile no: [protected].
      Dec 12, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 09, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

      -Manoj
      HDFC Bank Customer Assistance
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        R
        Rosy Baruah
        from Delhi, Delhi
        Nov 5, 2018
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        Address: New Delhi, Delhi, 110017
        Website: HDFC bank and grofers

        I did a Transaction of Rs. 1786 on Grofers. The amount was debited twice on October 31 at 11.34 and 11.36 pm at grocers.co. But the Grofers website said the order was failed. Upon calling Grofers customer care they denied the receipt of any amount. Refund was not done by HDFC. Tried to call HDFC Customer care repeatedly but couldn't connect even once.
        HDFC Bank customer support has been notified about the posted complaint.
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          V
          Verma anmol
          from Shimla, Himachal Pradesh
          Nov 5, 2018
          Resolved
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          Resolved

          Address: Bijnor, Uttar Pradesh, 152024

          Dear hdfc bank
          Its been more then 2month i have Request for ups machinr but there is no response from bank staff, i have contact them often but they are giving me silly excuse, its more then ### branch staff they even dont know the proper installation man, so i request you to plz solve my problem as soon as possible.
          Regards_
          Anmol verma
          Cust id[protected]
          Mob-[protected]
          Email-
          [protected]@Yahoo. com
          Dec 11, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 09, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          Kindly email us at [protected]@hdfcbank.com and elaborate on your query/concerns so that we can take it up with the concerned team and assist you on priority. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

          -Anay
          HDFC Bank Customer Assistance
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            L
            lian simte
            from Delhi, Delhi
            Nov 5, 2018
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            not able to log in hdfc net banking

            Address: Kolkata, West Bengal, 700020
            Website: netbanking.hdfcbank.com/netbanking/entry

            Dear Sir,
            I am not able to log in HDFC netbanking using Customer ID & password. They have incorporated new feature during log in where they will send OTP to my registered mobile number.
            I have entered all the credential to log in but never receive the OTP to log in. I call the customer care center but the issue not resolved.
            I have never faced this issue before. I have been using HDFC netbanking since 2008. This is the...
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            N
            Nikhil 7391
            from Vasai-Virar, Maharashtra
            Nov 5, 2018
            Resolved
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            Resolved

            I have purchased gold from tanishq in august. There was a offer of 5% cashback with debit card payment. I haven't received any cash till now. Please let me know when i can expect the cash by hdfc.

            This has been 2 months completed and no response from hdfc, there should be a mechanism to know the transaction process. Please resolve this issue as soon as possible
            Dec 6, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 05, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your account/customer Id, offer details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

            -Manoj
            HDFC Bank Customer Assistance
            Hii i am applying for hdfc credit card and i get my references number but i am not able to check my status of my application but i got a a mai through bank and he said i am not able to approved to your card but whenever i chekd my card status then showing {in process} then what should i do.
            Iam the payzapps thure recharge of amt rs 149...transaction is falid bt amt is debit not credit in my ac...2nd recharge 49 this amt are faild transaction...not credit in ac.

            Plz reslove this prob...
            I want to settle my creditcard please help me as I am unable to pay from last 3 month as i had an operation and I was hospitalised so please help me to settle it asap
            Account No: [protected]
            Branch: HDFC Kamalamills branch lower parel Mumbai.

            Heavily fined for non maintenance of account. I request you to refund as early
            as possible.

            Regards
            Vijay
            [protected]
            I have forgotten my Credit card PIN. So Please send me credit card PIN on my registered mobile no. or email ID as soon as possible.
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              S
              Shailesh Awasarmol
              from Pune, Maharashtra
              Nov 5, 2018
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              money debited

              Address: Pune, Maharashtra, 411026

              Withdrawal money without permission
              Cancel the one assist services
              Sir,

              Good afternoon

              Hdfc bank (Credit card) have been debited rs.1899/- on dated.02/11/2018 towards one assist membership fee, for your kind information that i have neither authorized nor participated in this transaction and i am no more interested for your program and facility. There fore you are humble pray kindly refund my money...
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              H
              Him2510
              from Lucknow, Uttar Pradesh
              Nov 5, 2018
              Resolved
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              Resolved

              Address: Lucknow, Uttar Pradesh, 226022

              Please note that i have many time applied for hdfc credit card and got reference no: 18j[protected]n3 got all verification done at my office and residence too. I got multiple calls at office too for verification. Today got checked in hdfc link showing track your card application. Found the reason as follows. Application reference number 18j[protected]n3 status disapproved who called us for credit card and we never gone to hdfc for the same. Executive called and we given all papers and verification also done positively. I called customer care and they are not giving any reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated. Hdfc bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and if we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against hdfc. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court. Regards himanshu gupta please suggest me what is next process. And where exactly my application got disapproved. Hoping positive response.
              Dec 10, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 09, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. We regret to inform you that we are unable to approve your application as it did not meet the internal criteria of the bank.

              -Manoj
              HDFC Bank Customer Assistance
              Nov 09, 2018
              Updated by Him2510
              What is internal criteria of the bank..
              Which info was incorrect and which documents was incorrect.
              If my all verification is right then why my credit card is disapproved.

              Please suggest me reason of disapproved
              described me particular one reason.
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                D
                duttaluru vineetha
                from Karad, Maharashtra
                Nov 5, 2018
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                Address: 600097

                Hi,

                This is to notify that I applied for a credit card online and I got the application number. But after few days when I searched for status, It is showing as disapproved. Please look into this issue as soon as possible. My application number is [protected]S1

                Thanks,
                Vineetha
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                  R
                  Raja Jayaraj
                  from Salem, Tamil Nadu
                  Nov 5, 2018
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                  Address: 636005

                  On the 4th November i crossed omalur tollgate salem, am not using fastag track but my fastag detected rs 75. so check my vehicle list and refund my amount, already i took the local pass for this toll gate. so consider my request as soon as possible
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                    U
                    uday20244
                    from Eluru, Andhra Pradesh
                    Nov 5, 2018
                    Resolved
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                    Resolved

                    Address: East Godavari, Andhra Pradesh, 502032

                    I had taken the settlement for 41000 in two slots, in the first slot i had paid the 20k in cash and i given cheque 21k ...but due to personal reasons i unable to pay the cheque amount in due time(augustmonth)now the settlement has cancelled.

                    now i have no money to pay, so please do needfull.
                    iam ready to pay 21k balance amount, and i called to hdfc bank they are saying to pay the again 41k .
                    so please do the need full to me
                    Dec 10, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 08, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is [protected].

                    -Anay
                    HDFC Bank Customer Assistance
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                      M
                      mohammed111
                      from Hyderabad, Telangana
                      Nov 5, 2018
                      Resolved
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                      Resolved

                      Address: Hyderabad, Andhra Pradesh, 500001

                      I have applied for hdfc credit card and got reference no :18j[protected]s3. Executive came to my home and collected all the required doucments. When checked hdfc link status is showing as disapproved. I called customer care they are not giving any reason for rejection. Please let me know the reason for rejection also let me know the furhter step to reprocess the application hoping positive response.
                      Dec 11, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 09, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. We regret to inform you that we are unable to approve your application as it did not meet the internal criteria of the bank.

                      -Anay
                      HDFC Bank Customer Assistance
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                        M.R.sivakumar
                        from Mysore, Karnataka
                        Nov 5, 2018
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka, 560 071

                        I have updated my kyc with the following changes in address. 3d 501, dos housing colony, domlur, off old airport rd, bangalore.

                        On saturday morning i received message stating that the debit card is dispatched, accordingly i was tracking till 5.30pm, finally its updated that attempted was made to deliver and the premises was closed. Need to understand as to why the shipment has gone to the old address.
                        Dec 10, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 05, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We can help with that. Please write your issue to [protected]@hdfcbank.com with your Account No. or Customer ID & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                        -Anay
                        HDFC Bank Customer Assistance
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                          S
                          Shubhit Chatterji
                          Nov 5, 2018
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                          Website: oneassist.in

                          Cancellation of one assist membership

                          I am a hdfc bank credit card holder. The bank has been auto debiting rs. 1799/- from my credit card number ending with 0086 without my consent from date:09/11/2016. I am not interested about this service and don't want this membership any more. So cancel the membership and don't process the auto debiting transaction which will be due on 09/11/2018

                          Oneassist relationship number : 1447443
                          Name :- subhit kumar chatterji
                          Mobile no. :-[protected]
                          Credit card number ending :- 0086
                          HDFC Bank customer support has been notified about the posted complaint.
                          Dear Subhit,

                          Greetings from OneAssist...!

                          We deeply regret for the inconvenience caused to you.

                          As per your request, we have cancelled your plan vide service request No. 3697733.

                          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                          Regards,

                          Deepali

                          Team OneAssist
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                            nemidagur1
                            from Pune, Maharashtra
                            Nov 4, 2018
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                            Address: Jaipur, Rajasthan, 302020

                            I am already submitted the address change and mobile change request so my address is change but mobile no.is rong no.add the my credit card account.
                            My credit card add the mobile no.[protected] but my correct mobile no.is the [protected].
                            please action this matter and resole

                            Thanks & Regards,
                            Nemi Singh Dagur
                            [protected]
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                              keerthika keerthi
                              from Chennai, Tamil Nadu
                              Nov 4, 2018
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                              Address: Chennai, Tamil Nadu, 600051
                              Website: TNPSCOTHDRCARD

                              Online transaction was not successfully processed in mumbai at TNPSCOTHDRCARD on[protected]:21:03:14 but RS.300 was reduced from my account but transaction in online was not successful please do needful soon.It faced a technical problem in sbi bank but process like otp number was asked buttransaction was not done .
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Freny Anklesaria
                                from Mumbai, Maharashtra
                                Nov 3, 2018
                                Resolved
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                                Resolved

                                Address: 401107
                                Website: Dispute @hdfcbank.com

                                On 30 sept 2018 i did transaction of rd 4014 to mirabhyander municipal by payumoney. I was showed payment unsuccessful even than i have been charged for that amount in my bill. Many times i approached your phone banking but i have not got satisfied reply and it has not been reflected in my 03/!!/2018 bill. I have also send dispute form duly filled through hdfcbank miraroad branch at shantipark. Please do the needful as early as possible
                                Thanking you
                                Cardholder
                                Freny anklesaria
                                Phone no [protected]
                                Dec 9, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 08, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have reviewed your comments and request you to send us the duly filled and signed form which is available in our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful. Forms Center > Credit Cards > Cardholder Dispute Form.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  Sudheer Gubbala
                                  from Vijayawada, Andhra Pradesh
                                  Nov 3, 2018
                                  Resolved
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                                  Resolved

                                  Address: East Godavari, Andhra Pradesh, 533255
                                  Website: www.hdfcbank.com

                                  Your trx is debited to hdfc bank credit card for rs. 2916.00 in mumbai at sbilife10983 on[protected]:05:19:51. This is not an authenticated trx as per rbi mandate effective 1 may 12.

                                  Today morning i have got the above mentioned message from ax-hdfcbk. I didn't gave any standing instructions or mandate to anybody/bank. But i got debited the sum of rs.2916 at sbilife10983 in mumbai. Transaction date and time[protected]:05:19:51. My credit card number [protected]. Please resolve the issue as soon as possible

                                  Thanks and regards,
                                  A. Anjaneya prasad.
                                  Dec 13, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 05, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have reviewed your comments and request you to send us the duly filled and signed form which is available on our website under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful. Forms Center > Credit Cards > Cardholder Dispute Form.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    Malladi1973
                                    from Thiruvananthapuram, Kerala
                                    Nov 3, 2018
                                    Resolved
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                                    Resolved

                                    Address: 500089

                                    Dear sir/madam,

                                    Greetings!

                                    I have not received refund amount credited by ptm on 04.10.2018, details are as follows as received from ptm by email.

                                    The bank has confirmed that paytm has refunded the money to my bank/card on the date 04/10/2018 09:24:02 pm.

                                    Here are the details for the reference:

                                    Refund amount: inr 1390 & 1390
                                    Refund date:[protected]
                                    Bank transaction id: [protected] & [protected]
                                    Reference number received from the bank, for your refund is 74332748279827852946548 & 74332748278827713124799

                                    I have received partial amount i. E. 1390/- remaining 1390/- still not received. Kindly look into the matter on urgent basis.

                                    Regards
                                    Raja sekhar malladi
                                    [protected]
                                    Dec 10, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 05, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We wish to state that amount of Rs. 1390/- and Rs. 1348/- is reversed on 05.10.18 and 06.10.18 respectively. Kindly refer to your account statement to verify the same. In case you are referring to any other transaction, please write to [protected]@hdfcbank.com mentioning the debit transaction details, to enable us to check.

                                    -Anay
                                    HDFC Bank Customer Assistance
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