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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32919
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18418
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HDFC Bank reviews & complaints page 848

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H
Harish batra28
from Agra, Uttar Pradesh
Nov 3, 2018
Resolved
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Resolved

Address: Agra, Uttar Pradesh, 282002

I have a current account in hdfc kamla nagar branch agra and my work place is in sanjay place and so it happened that there is branch of hdfc in sanjay place as well but they have refused to serve me on numerous occasions it seems like there is some bad blood between the two branches or something i don’t know and don’t care, i didn’t come to your bank to open an account your bank employees came to my work place and requested me to open an account with them i still have my primary account with icici bank but still opened a secondary account with you and now i’m getting attitude from your sanjay place branch, they should have told me when i was opening an account that i’ll only be served by one branch and not the whole bank so i think i’ll be taking by business elsewhere
Thank you
Dec 4, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2018
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your account/customer Id, complete address of the branch you visited and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Click here https://goo.gl/a8zd2X for help with branch address. We'll surely sort this out promptly.

-Manoj
HDFC Bank Customer Assistance
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    Sunil2kumar2
    from Siwan, Bihar
    Nov 3, 2018
    Resolved
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    Resolved

    Dear sir/madam,

    This mail is regarding my balance deduction of rs. 1424/- on 1st november. I didn't receive any message or information on registered mobile no or in email. I logged on net banking only then i get to know about this deduction.

    Please look in this matter and resolve asap.

    Regards,
    Sunil kumar
    Customer id: 35799899
    Email id: sunil6. [protected]@gmail.com
    Mobile no. [protected]
    Dec 4, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 03, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We are working on your concerns vide ref no:[protected] and will get back to you in 4 working days.

    -Manoj
    HDFC Bank Customer Assistance
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      D
      Dr. T. Raghavendra
      from Manuguru, Telangana
      Nov 3, 2018
      Resolved
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      Resolved

      Address: 500018

      I have received a call from hdfc credit card person and he told me that after checking all the details and confirming the my credit score and eligibility only he processed my application and executive collected my documents and even house verification is also over. And finally they have put a status as disapproved. This is second time i am getting rejected with hdfc. No issues with other cards where i am getting at same address. Once again check my details with my phone no and dob. [protected], 15/01/1985.
      Do not play with customers with useless promises.
      Jan 6, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 28, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We regret to inform you that we are unable to approve your application as it does not meet the below mentioned internal criteria of the bank. As you may be aware, application for credit cards are put through the review process, as per the stipulated guidelines. Our internal guidelines encompass / include the following criteria : - Income proof verification - Address verification - Telephone verification - Internal credit score - Conduct of existing relationship ( if any) - Credit bureau checks - Repayment track record The Bank observes that your application did not meet some of the criteria listed above and hence, we were unable to process a credit card at this point of time.

      -Nadia
      HDFC Bank Customer Assistance
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        S
        SMD_2018
        from Kolkata, West Bengal
        Nov 3, 2018
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        Address: 700147

        Hello sir

        I have a saving account in HDFC Bank, my cust id 64417954

        I had some dues to my credit card, i continued to pay minimum due upto sept 2018.

        All of a sudden, I observed my savings account money blocked, for which i am falling into financial problem.

        Please resolve the issue.
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          A
          Akshithatr
          from Cuddalore, Tamil Nadu
          Nov 3, 2018
          Resolved
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          Resolved

          Address: 560022

          Hi i got a call from one o[censored]r customer care agent named jennifer with number [protected], it was a very rude behavior from such a person to hang the call when i was politely acknowledging that person such kind calls just spoils the day.. Even if a person is interested in the loan he/ she wouldn't take it from such person i request you to please look into such issues or not to call anyone with such behavior.
          Dec 5, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 04, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your account/customer Id, the caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

          -Manoj
          HDFC Bank Customer Assistance
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            D
            Deepak H Dev
            from Muvattupuzha, Kerala
            Nov 3, 2018
            Resolved
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            Resolved

            Address: Ernakulam, Kerala, 682030

            I am a hdfc bank customer for 15 years now with a salary account. I have a hdfc credit card for which the current month (Oct 2018) statement has huge inconsistency. There is an amount of close to inr 5000 which is extra. I need a proper explanation of the same and till such time i am not making any payment against the credit card.

            Hdfc consumer no[protected]
            Dec 4, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 03, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We have reviewed your comments expressed regarding your credit card dues and request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/2wwwruX

            -Manoj
            HDFC Bank Customer Assistance
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              M
              mayu1611
              from Mumbai, Maharashtra
              Nov 3, 2018
              Resolved
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              Resolved

              Address: Mumbai City, Maharashtra, 400022

              Please note that i applied for hdfc credit card and got reference no : 18j[protected]w1. Today got checked in hdfc link showing track your card application. Found the reason as follows. Application reference number 18j[protected]w1 status disapproved who called us for credit card and we never gone to hdfc for the same. Executive called and we given all papers and verification also done positively. I called customer care and they are not giving any reason for rejection. As per rbi guideline circular no - rbi//100 bod. Fsd. Bc.23/24.01.011/2008-09. Hdfc bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against hdfc. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court.
              Dec 22, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 08, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. We regret to inform you that we are unable to approve your application as it did not meet the internal criteria of the bank.

              -Anay
              HDFC Bank Customer Assistance
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                R
                Revathi Thiruchelvam
                from Chennai, Tamil Nadu
                Nov 3, 2018
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                Address: Chennai, Tamil Nadu, 600062

                Dear hdfc,
                You have debited rs. 1899 for one assist mfee without any confirmation and more over i did not receive msg for debiting.
                Being such big bank sector don't you guys feel it unethical, debiting your customer account without their knowledge.
                I made payment 30346 on 30th oct and went to showroom to purchase mobile phone, transaction declined. I was not aware rs.1899 debited on 1/11/2018, today i was ashamed and came back without purchasing. I am seeing transaction history there it shows debited for oneassist mfee.
                Card ending : 6069
                Cash debited on : 1/11/2018
                I request you kindly refund the money.
                HDFC Bank customer support has been notified about the posted complaint.
                Dear Revathi,

                We regret the inconvenience caused. Your membership cancellation is under process vide service request number 3699020. Your refund amount 1899/- will be credited in bank account within 5 to 7 working days.

                Regards,

                Devendra,

                OneAssist, Social Media Team.
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                  G
                  Godwin Durai
                  from Chennai, Tamil Nadu
                  Nov 2, 2018
                  Resolved
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                  Resolved

                  Address: Kanchipuram, Tamil Nadu, 600115

                  Hi, i have salary account in hdfc 1year back when i was working at that time. After that i changed company & they provided other bank account. Recently i changed new company. The new company have using only hdfc salary accounts. But my hdfc exsisted old salary account showing -3000 balance.
                  The bank converts my salary account converted into savings account & charged monthly.. Now its almost 3000 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidlines on savings account banks not charge even its negative balance.
                  I approach branch, but they behaved rudly & refuse to close account.
                  Plz juistice to me. 2902.50 is huge amount to me. What is the solution?
                  What is the action will take against this bank
                  My customer id[protected]
                  Account number - [protected]
                  Mobil number - +91 [protected]
                  Dec 4, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 03, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    F
                    Funny 4you
                    from Hyderabad, Telangana
                    Nov 2, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110059

                    Respected sir,

                    My name is ravi kumar. I have joined hdfc life insurance co. Limited as an agent 4 years back. I haven't doing any business for that company since last 3 years. My license validity also expired on 28.11.2017. But my pan number looked up in irda portal so i requested to you please delete it as soon as from pan lookup portal.
                    Thanks

                    Regards,

                    Applicant name:- ravi kumar
                    Father name :- ram khilawan
                    Date of birth:- 09/04 1988
                    Urn slii[protected]
                    License no:- 10306048


                    Business information
                    Insurer name:- hdfc life
                    Category life

                    Kindly delete my pan number in irda portal. Thank you.

                    Regards,
                    Name:- ravi kumar
                    E-mail:- [protected]@gmail.com
                    Dec 4, 2018
                    Complaint marked as Resolved 
                    HDFC Life customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 03, 2018
                    HDFC Life Customer Care's response
                    Hi Ravi, kindly connect with your impanel HDFC Life branch for addressing your concern.
                    Aug 06, 2019
                    Updated by Funny 4you
                    Dear sir,
                    I am already visit so many time in my HDFC LIFE branch but there all staffs are changed and no body help me new staffs and manager and all member of staffs of HDFC LIFE Member and they are told me that it is not change from our site and we can't help you so i requested to you please delete my pan number from pan lookup as soon as thanking you

                    Regards,

                    RAVI KUMAR

                    [protected]

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                      D
                      dr.dilip tripathi
                      from Allahabad, Uttar Pradesh
                      Nov 2, 2018
                      Resolved
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                      Resolved

                      Address: Jhansi, Uttar Pradesh

                      Respected sir/mam
                      I dr dilip tripathi (Dental officer) in armed forces, account holder of hdfc bank branch gursarai district jhansi neither apply nor received credit card till now and why send credit card to my home address enter in my account without my confirmation. I'm surprised regarding hdfc bank worker they cheat to costumer just to complete theire target.
                      Please cancelled my credit card so that my faith should be maintain about hdfc bank and also punish those employee they cause lots of torcher to their important costner only for complete their targets.
                      Dec 4, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 03, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We request you to elaborate your concern in detail to [protected]@hdfcbank.com mail address to enable us to assist you further. We are disappointed to understand that you are contemplating to discontinue your credit card relationship with us. Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you.

                      -Manoj
                      HDFC Bank Customer Assistance
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                        R
                        Rohitsoni199
                        from Dharwad, Karnataka
                        Nov 2, 2018
                        Resolved
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                        Resolved

                        Dear hdfc,
                        Many time i noticed that charges was deducted from my credit card but this time charges deducted from my account against amazon prime but i did not request for that. Here are some screenshot in which they requested for 954.25 but i declined although money was deducted. Explain please.
                        +2 photos
                        Dec 13, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Nov 05, 2018
                        Updated by Rohitsoni199
                        No positive response from bank side till now. Neither they call nor email regarding the addressed issue.
                        Nov 08, 2018
                        Updated by Rohitsoni199
                        No response on the addressed issue till dated 8th nov, 2018 from bank side.
                        Verified Support
                        Nov 09, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We have reviewed your comments and request you to send us the duly filled and signed form which is available in our web site under the following path to cc.[protected]@hdfcbank.com to enable us do the needful. Forms Center > Credit Cards > Cardholder Dispute Form.

                        -Anay
                        HDFC Bank Customer Assistance
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                          P
                          Prayag Bhavsae
                          from Ahmedabad, Gujarat
                          Nov 2, 2018
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                          Address: Ahmedabad, Gujarat, 380001
                          Website: HDFC

                          I have booked by amazon but my parcel damage so i have cancel my order and refund ref no by amazon
                          1. Your refund of rs.1461.19 has been processed successfully on[protected].
                          (Refund reference number) for the transaction is # 74332748285828495802363
                          2. Your refund of rs.319.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].
                          (Refund reference number) for the transaction is 022131.
                          3. Your refund of rs.2657.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].
                          (Refund reference number) for the transaction is 022131.

                          Regards,
                          Bhavin
                          [protected]
                          +4 photos
                          HDFC Bank customer support has been notified about the posted complaint.
                          Sir,
                          My Cr Card No [protected].Rs 5837/-was spend on my cr card on25/10/2018 16:19:07.from Saple Auto KANAKAVLI. But this amount not credited to saple Auto ie Transction Failed.Pl.credit this amount to my card,
                          anil potdar.
                          [protected]
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                            N
                            Nirdosh Kumar 12
                            from Agra, Uttar Pradesh
                            Nov 2, 2018
                            Resolved
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                            Resolved

                            Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

                            Hi myself nirdosh kumar, hdfc bank customer last 2 years.
                            I have credit card with limit 15000.
                            I don't know how you will charge.
                            I spend 15000 only one time and till march i maintain my credit card payment continue. But in march having a road accident my financial condition also spoile and also had to left job.
                            Now i am a employee with hdfc life in delhi bhikaji cama place branch, employee id-170950. My sellary deposit in my hdfc bank account.
                            On 31 october sellary deposit in my hdfc bank account, deducted behalf of credit card payment. Total sellary deducted, how i will celebrate my festival.
                            I will pay my due amount till next sellary.
                            Kindly refund my amount in my account.
                            +1 photos
                            Nov 2, 2018
                            Complaint marked as Resolved 
                            Still no response of my complaint, how I it marked as resolve.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Nov 02, 2018
                            Updated by Nirdosh Kumar 12
                            I tried in bank, they denied I can't help you contact collection department, and give no.[protected] . No not in use. customer care number[protected],[protected] not in use.
                            No executive call me yet

                            Verified Support
                            Nov 03, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            we have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

                            -Manoj
                            HDFC Bank Customer Assistance
                            Recently received a torn note from HDFC ATM . The HDFC bank is not near so that we can change the note. No body accepts such kind of note . My question is why such kind of note is put in ATM when it causes issues to common people.
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                              S
                              Sharma.aakash104
                              from Noida, Uttar Pradesh
                              Nov 2, 2018
                              Resolved
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                              Resolved

                              Address: 110074

                              I had bought a policy from hdfc life in 2013, at that time the agent told me that the if you will pay 20, 000 (Approx) per year:
                              - for 5 years then you will get 2, 00, 000 + bonus
                              - for 10 year then you will get around 5, 00, 000 + bonus.

                              But when i bought the policy it state that "sum assured" will be 1, 89, 000 and my annual premium is 19, 838 with 10years duration.

                              After that i called the agent many times he was not responding at all. Then i call the hdfc life customer care they told me it cannot be changed and you have to pay the premium otherwise your paid premium will lapse.

                              Recently i came to know that all the benefits of my policy is given to the agent i. E 30% commission of premium was given to agent. And i am not getting any benefits.

                              Please look into it.

                              My policy number:16276628
                              Dec 4, 2018
                              Complaint marked as Resolved 
                              HDFC Life customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 03, 2018
                              HDFC Life Customer Care's response
                              Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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                                S
                                Sumer Puri
                                from Muzaffarpur, Bihar
                                Nov 2, 2018
                                Resolved
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                                Resolved

                                Address: Patna, Bihar, 800014

                                I applied for hdfc bank credit card on about 15 ocober and on 24october i received a msg aboutdear hdfcbank cardmember, your card ending 1176 is sent thru blue dart awb # [protected] dt-29/10/2018 but till today i have not received my credit card and bluedart customer care executive does not talk satisfactory so please solved out this problem.. Help me
                                Dec 4, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 03, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Kindly DM your registered mobile number and e-mail id to enable us to assist you.

                                -Manoj
                                HDFC Bank Customer Assistance
                                Verified Support
                                Nov 03, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Kindly share your registered mobile number and e-mail id to [protected]@hdfcbank.com enable us to assist you.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  M
                                  MOHAN DAYALAN
                                  from Mumbai, Maharashtra
                                  Nov 2, 2018
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu, 600067

                                  I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2135 without my concern on date:25/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
                                  Oneassist relationship number :
                                  Name :- mohan
                                  Mobile no. :- [protected]
                                  Credit card number ending :- 2135
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Credit Card
                                  Application Reference Number

                                  18J[protected]N4

                                  Status
                                  DISAPPROVED
                                  Remarks
                                  DISAPPROVAL OF THE CREDIT CARD APPLICATION DOES NOT REFLECT IN ANYWAY ON YOUR CREDIT STANDING OR YOUR FINANCIAL STABILITY

                                  Let me know what does financial stability mean

                                  cancellation of one assist - Comment #3259958 - Image #0
                                  Dear Mohan,

                                  Greetings from OneAssist...!

                                  We deeply regret for the inconvenience caused to you & appreciate your patience.

                                  We are unable to find any details using the last four digits of your credit card. Requesting you to kindly share the customer ID or registered mobile number by emailing us at [protected]@oneassist.in.

                                  Looking forward to hear from you.

                                  Regards,

                                  Deepali

                                  Team OneAssist
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                                    K
                                    kselanchezhian
                                    from Coimbatore, Tamil Nadu
                                    Nov 2, 2018
                                    Resolved
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                                    Resolved

                                    My name is k. S. Elanchezhian credit card no [protected] in my october-18 statement i found a late fee debit posted and cancelled despite i paid on[protected] but the gst charges and finance charges amounting to rs.177/- since the bank transaction delay occured i cannot be blamed and penalized.
                                    So i request your good self to cancel those amount in order to encourage me to pay back in time in future.
                                    Dec 3, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 02, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    With regard to your query on credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    I purchased jewellary worth Rs139000 from Tanisque on 27th July 2018 through my HDFC jet privilege card. As per the offer available I was supposed to get 5% cash back. But I am yet to get it.please resolve it.Don't ask to write somewhere else.
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                                      S
                                      swathiprathish
                                      from Bengaluru, Karnataka
                                      Nov 2, 2018
                                      Resolved
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                                      Resolved

                                      cognizant lost my food card

                                      Address: Ernakulam, Kerala, 682030

                                      Hi,
                                      I am a cognizant employee. I lost my hdfc food card recently. I request you to block the card and issue a new one.

                                      Below is the food card number : [protected]

                                      Also my old card has balance money in that account around 1k.

                                      Could you please transfer the amount in the new card. I am waiting for you response.

                                      Please block it with immediately and please update me the...
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                                      Vinoth Jammy
                                      from Gurgaon, Haryana
                                      Nov 2, 2018
                                      Resolved
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                                      Resolved

                                      Address: Gurgaon, Haryana, 122022

                                      I applied my credit card for the first time after i got convinced by a hdfc bank sales executive even i have no interest in this. After a few days i got a reference number through which i started tracking the application process, one fine day i got a call from a executive that he want to verify the address and i told him don't come at office hours to the residential address because i will be there in office else i suggested him come to my office address or come to my home on saturdays.

                                      But after that i didn't get any response from the executive finally application has been disapproved. Again i attached my proof with the application as well as explaining the same in letter by requesting to reconsider my application.

                                      After a few days again my application has been taken in to the process but now this time nobody approached me for verification but application has been disapproved.

                                      Dear applicant,
                                      Subject : your credit card application
                                      Thank you for your interest in hdfc bank international credit card.
                                      We wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is
                                      Based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)
                                      And operating/credit processes (Which include a combination of verifications, credit bureau reports and document
                                      Verifications).
                                      We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal
                                      Criteria of the bank.
                                      Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit
                                      Standing or your financial stability.
                                      We would be pleased to provide any other assistance/service that you may require.
                                      Thank you once again.
                                      Assuring you of our best attention at all times
                                      This is a computer generated letter and does not require signature.
                                      Please note that all credit card benefits/facilities including third party products as opted by you in the application will
                                      Not be processed due to non-approval of your credit card application. Any financial/non - financial liability arising due to
                                      The same would not be borne by the bank.

                                      App 18i[protected]o1

                                      What is happening really i got frustrated because of this, i need to know specifically on what basis my application has been rejected.
                                      Dec 11, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 08, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have reviewed your comments and in order to enable us further review your application, we request you to send to provide us with your available date and timing to [protected]@hdfcbank.com to enable us to assist you in this regard.

                                      -Anay
                                      HDFC Bank Customer Assistance
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