Dear Sir
I am a serving officer( doctor) in Indian Army and presently posted at Military Hospital Bareilly.
I got a HDFC Regalia Credit card in 2016 from Udhampur, J&K, where I was posted too.
Since, the card was offered to me through my Relationship Manager(HDFC) & Credit card agent, most of the form filling & other formalities were done by them.
I opted for Auto- debit option through my HDFC savings Ac no.xxxxx
Since then, I have been using the above said card along with my ICICI & SBI debit cards.
But, to my horror, I got to know in Sept 18 that my total outstanding bill was around 3.5 lacs. On enquiring deeply, I got to know that my Auto -Debit was for Minimum Payment''ónly, which I was totally unaware of.
The following is my humble submission :
1. Kindly inform me my outstanding bill under separate heads of Actual Credit & Interest & Fine charges.
2. The nature of my duty which involves lots of touring, poor internet access & not understanding the Financial services, I was not able to appreciate the type of Auto Debit . Also, I was unaware of ever increasing mammoth outstanding bill . Never ever I was informed by bank either with phone calls or postal letters
3. For no mistake of mine, I have been penalised . Still I am ready to pay off my genuine debts.
4. So I urge you to kindly take the corrective measures including:
a) Informing about my true expenditure, payments made and Finance charges incurred.
b) Waiving off the finance charges & fines incurred on me.
Dec 3, 2018
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2018
HDFC Bank Customer Care's response Dear Customer,
Let us look into it for you. Please share your Card No. with registered contact info, charges details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.
-Anay
HDFC Bank Customer Assistance
My Cr Card No [protected].Rs 5837/-was spend on my cr card on25/10/2018 16:19:07.from Saple Auto KANAKAVLI. But this amount not credited to saple Auto ie Transction Failed.Pl.credit this amount to my card,
anil potdar.
[protected]