Idea Cellular Complaints & Reviews

Hi,

I received a legal notice from someone claiming to be from Idea Cellular when in fact I do not own an account in Idea and have been out of India for 5 years to use any other telecom service in India. Please take action against these imposters as they are misusing personal information and trying to threaten people. Below is the email as it is received.

Dear Customer,

Greetings of the Day,

As per agreed terms and conditions of Customer Service Agreement duly signed by you, we have provided cellular services towards your Account No.

As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of Non Payment therein you will be charged Late Payment and Interest charges as applicable.

However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of Rs.354/- Towards your a/c.

Thereafter, despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till Date.

You are now hereby requested to make the payment of the outstanding amount of Rs. 354/- within next 2 days from the receipt of this notice.

In case of any queries/support regarding the outstanding amount, please feel free to call on AKSHAY : [protected]/[protected]/[protected]/[protected]

You can pay your bill amount by any of the below payment modes:

· Use our insta pay service and pay directly without registering

https://care.ideacellular.com/wps/portal/account/express-paybill

To Pay Bill for Inactive Idea Number or Idea number ported to other Idea circles.
https://care.ideacellular.com/wps/portal/account/disconnected-number

· To make the payment through Cash, Cheque or Credit Card - Visit your nearest My Idea showroom (To know your nearest My Idea, Please dial *121#).

· To have a hassle free auto payment of your bills, opt for Electronic Clearing System (ECS) or Standing Instructions (SI).

We value your association with Idea, Looking forward for your cooperation!

This is an auto generated e-mail; Replies to this message are routed to an unmonitored mailbox.

Regards,
Team Service Delivery
IDEA Cellular Limited
Visit us at: www.ideacellular.com
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

I am just 20km frm vizag city.. But I am not getting 4G, not even 3G worst signal.. calls r not connecting... no downloads.. even what's app not getting connecting properly.. if I doesn't resolve in 2 days all my family is going to portable to Airtel.. last warning.. Fed up with this signals of idea..

For details contact Mr [protected],
[protected]

Today I got a call from unknown number([protected]) and asking for ICICI card information.
Initially refused to share card information but she told that she is calling from ICICI bank to give cash back Rs 4, 800 rupees.
She told that she will send the official SMS from ICICI bank then you will share the card information.
I received the SMS similar to ICICI bank and shared card information and OTP also.
After that 4 unauthorised transaction happens for the amount Rs19, 200. Please help me to get this money back

Im the citizen of nizamabad telangana.recently my sim was not working so i went to idea showroom for the replacement and the girl asked me for my id proof. And then i submiteed my id then she gave me a new sim card. There was on it the MRP was RS:5. But she took RS 100 from me. And on other network stores it was upto RS:30 only how can idea take 70rupees extra.please take action

20th oct 2016
bill is incorrect regularly
[protected]
correct my bill with clear amount
please, sir do correct my bill

Myself [protected]
previously using BSNL prepaid service port to idea post paid.
idea agent took the id and sim and then gave me the activated sim after a couple of days.
i am paying my bill regularly but now they added some other number bill to my bill and blocked my services.
i visited to idea office they told that my number is connected with other persons id that not paid the bill so now i have to pay the bill.
how can my number can be port to any other persons name?
idea agent also not receiving phone
please do needful

How pathetic service is of IDEA, i have never seen such a bad bad bad operator. I think Idea thinks it is a smart enough to cheat the customer and feel enjoy if customer suffer. Customer Care executives are knowledgeless, moodless and eager to cut the call.

Yes friends, Above statements are absolutly right for mumbai circle IDEA operator. I have given request for MNP in same operator from MH to Mumbai on 24th Jan and after that i have visited IDEA office couple of times just to know what status of my dead sim but each time wrong commitment received by IDEA executives. then i called on CC mumbai postpaid, yes executive who received the call in total sleepy mood, he was not able to resolve the query so escalated to supervisor Pankaj who was also not capable to answer for simple query. He told me that he is the senior only on floor and disconnect the call.

Hope this massage will help IDEA in its service improvement. Call me if you have any resolution on [protected].

Dear sir/madam
My address
My name mo. Niyamat khan & AKHATAR ali gram Gogor post selu jela/th. sawai madhour Rajasthan'
Sir meri aap s yha request ke meri idea ke sim band ho gye h usko dubara chlu karani
h aap ke baut meharbani hoge uska
No. Yha tha [protected]
My gmail id niyamatgolden9gmail.com

I am experiencing a very bad 4G speed in my 4G LTE enabled device in the Chennai region.
Now I am getting an advice from my friends to PORT my Idea 4G sim to other network operator (Airtel) & I think it's better to use Airtel than wasting my money on Idea.
I also tried to see Idea coverage in my region but it is showing N/A.
The plans Idea is providing to it's users like:
Pay Rs.146 & get 6GB 4G/2G data is not that much worthy till the time Idea adds 3G also as the customers are not getting it's 4G speed everywhere.
So, sir please see into it & improve your service in the Kattankulathur (Chennai) region.

Today afternoon i recieved a call for reward points on my SBI credit card. They have asked for the details and told me the correct amt of rewards I had. It was a lady on the other end. It asked for my cvv and otp no. Within the span of two mins four transactions has been done. I just looked that many using SBI credit card users are suffering from this fraud. This should be stopped and all the people responsible for this should be put behind the bars. To whomsoever it concern please take strict action. I recieved a call from [protected]

I recharged with sum of rupees 200/- They deducted 180 rupees without any call or service . I tried to call customer care and sent mail as well but they are not responding with appropriate reason either they put the call on hold for very long time etc ..

Please help in this regard .

(Mo.No -[protected])

Ref my earlier mail in which I had requested to keep my No[protected] in safe custody, now I am back in India kindly restore the No and oblige sothat I can make the due payment at the earliest. I had made the complaint for excess charges for the month of November, December'16 but the same has not been addressed. Kindly do the needful other wise I will be having no option to book the another operator.

Dear Sir/Madam,

Sim No-[protected] is permanently deactivated on 07th October 2016.

A bill amount of Rs. 531 along with already paid amount of Rs. 265.17 is charged on that sim for the period, 15th Oct 2016 to 15th Nov 16.

Bill amount which is carry forwarded (I.E RS.265.17 ) was already paid by me.

The transaction details are as below:

Payment for BaAccount number[protected] was successful. Your transaction details are as follows:
BaAccount Number [protected]
Payment Status Success
Reference Number HCMP[protected]
Payment Date Wed Nov 16 13:17:48 GMT+05:30 2016
Amount 265.17
Comments The Payment for BaAccount number[protected] was successful.
Your Communication ID for this transaction is paymentSeq. Please refer this Communication ID while contacting IdeaCustomer Care.
Kindly get in touch with your respective banks, in case your payment is not credited in idea account within 3 working days.

The rest amount, i.e Rs. 531 is not paid yet.

Because my sim was discontinued the services from 07th October 2016. Since my billing date was 15th October 2016, i paid the bills till 15th October 2016.

For the rest amount ; ie billed from October 2016 onward, I am not responsible for the same.For the discontinued time period, why the bill is generated? I have paid all the bills till oct 2016.

Kindly check with your billing status and intimate accordingly.

Please note that, this issues was already put in consumer forum on 16th Nov 2016 also . One lady replied from your end and told that she will check with the status and update me. But, till no reply has given.

After that on 24th January 2017, i visited idea, kalyaninagar showroom . Their also no detail billing was available, so, they put e-mail to idea, office and said will intimate me within 1 working day. No reply from their also was given.

If it is entered incorrectly, requesting you to waive it off.

Fed up with your billing system and calls.

Waiting for the correct information from your end.

Thanks and Regards,

Shefeeena Shamsuden
Mob. No- [protected]

I have been received a mms .there is instruction that please go the the http;//www.ideacellular.com/webmms and then type UR username & password . but still i am searching where is it. i am dosent found above mentioned web site, instead of this http://115.69.159.205:8080/webgui/. when i was trying to log in there has been an error, showing login id or password is wrong. what to do.? this has been to much irritated.

It is brought to your notice that i have been ported from vodafone prepaid to idea prepaid on 25/01/2017. i had been told to dial 59059 from my new operator for the activation of my number. i tried atleast 100 times for the tele verification on 59059 but there is no response from 59059. Every-time call disconnects whenever i dial the same. look into the matter for the solution. I think that was my biggest mistake of porting from vodafone to idea. my no. is [protected]

I would like to inform you that one juice up service is activated today 25 jan 2017from web for my no [protected]. for this it took 35rs.charges per week. After calling to customer care I am not satisfied with his response that call after 4hrs to know the status and if you use any service then it will be chargable. As I stated that I haven't used any service or download anything named juiceup services is activated without my knowledge. I request you to not to fool people by activating such services and apply charges in their bill for the service that they have not used So please deactivate and refund my valuable money. waiting for your prompt reply ...

On 23rd Jan 2017 Glamour Zone got activated automatically on my phone without my consent.

I was surfing a website on my phone and on clicking on a link to go to the next page of the article the page opened in a new tab and I continued browsing. After a few minutes, I got an SMS saying that Glamour Zone VAS has been activated on my phone and Rs. 75 have been deducted from my balance. I called Idea Customer Care immediately and the customer care executive deactivated the Glamour Zone VAS and assured me that the deducted amount would be refunded within 24 hours.

I waited for 48 hours and still there was no refund. On calling Idea Customer Care again, they said that there was no request made for a refund and there is nothing that they can do about it. Moreover, they said that I had knowingly activated the VAS and it is impossible that it has got activated without my consent. I am an engineer and well-versed with how to operate mobile devices and surf the internet, so this hasn't happened due to any mistake on my part.

I expect a refund and action to be taken under Glamour Zone as there are multiple incidences of fraud by this VAS provider.

I used [protected] Mobile Number Since Last 4 year, presently it is in MTS. but Idea Cellular Also Issued Same Number In idea from last 1 year.
I complained about 4 time in idea but they did not respond me
And now this number is in Mts As Well As idea. I m totally mentally haressed s by this, I visited 3 to 4 time in idea, and they ignore my issue all time.
Presently my number is the helpline number of Blood volunteer, and due to unwanted calls m too frusted.
One person didn't get blood in right tym due to this
Please solve my issue

Sir i am trying sending message but i can not send massage any number so please i am enter massage center number [protected] and switch off mobile and on done by me

Hi,
In 5 to 10 Jan 2017, I converted my postpaid (Two no, [protected] & [protected]) to prepaid. At 6th Jan 2017, I paid my bill which is 808.46 (Ref No[protected]. As it is registered for the smart play that's why again on 12/01/2017 paid 808.46.
Now my both card converted into the prepaid. I call Idea customer care but they weren't responding me in the correct way. I visit Idea gallery also but they also told me to go to the main branch.

Please help me to back my money