Idea Cellular Complaints & Reviews

Dear Idea,
My no: [protected]
Name: Digambar Mardikar
Current Contact [protected]

I am very frustrated with wrong billing charges. I have been charged with some random subscription services worth
555Rs October 16
520Rs September 16
555Rs August 16.
This sevices were not subscribed by me. Now, When i checked old bills, I also noticed 290 Rs charged by these subscription sevices in month of july and it went unnoticed and paid the bill.
When i noticed this wrong charges i contacted local idea center and customer services and unsubscribed those services asap. They also mentioned these are 3rd party services and could be automatically subscribed when clicked on internet adds.
But how idea can charge its customer without customers consent for 3rd party services. This services were recurring and were automatically renewed. I feel cheated.
I have not paid my last 5 month bill of 6000 Rs. This is my second complaint, Previously i sent a mail to Idea Customer Care but issue was not resolved.

I wish to pay the bill as soon as these unlawful charges are deducted from my bill.
My current CONTACT No [protected]
Do the needful.

Hello Sir/madam,
I am karthick from Chennai, I am using idea postpaid connections for morethan 2 yrs, ([protected]). For December month I got text msg like you can avail 99pack for added extra local call, when I apply in the IVR, I was getting like this offer is not applicable for you then I stopped trying that offer. But in the billing statement 99rs is added without I avail that offer suddenly I called customer service executive regarding the additional plan even they were not aware on that plan, I told them to deactivate the plan but the same problem continued for this month Jan. Once again I called them they were saying like you plan is on live. Now I don't want this connections am going to swtich it over to another network.. I want the conformation duplicate message when I avail that 99Pack bcoz I didn't get any message like your pack will activated successfully something like that, without that message am not going to pay Jan month bill. Please take a proper action on this.

Respected sir/madam, dated 22/1/17 . i decided portout my mobile number airtel to idea no. [protected]. then i submit request with documents with porting charges. and i recieve prpaid mnp sim. but within 4 days my idea sim is losted. and today my airtel sim network lost due to porting sucess. but mnp idea sim losted . For duplicate sim i go to idea office Navyug Communication
Circular Road Opp Vaternity Hospital Kapurthala
Kapurthala, Punjab
144601.. they ask me it is not possible to get duplicate sim . because 59059 varificatin is not done and prepaid sims not availble . plz help me my mobile number is too important for me. my other cobtact number [protected] and [protected] .

Dear Sir,

I using idea sim card no. [protected], please I want incoming & outgoing call details in my email Id.
[protected]@gmail.com

I don't know what this is automatically games are being downloaded without permission and it is deducting my balance by saying rs20deducted and many more by number58010and. Also some messages are being sent from my mobile like gpay to [protected] please stop everything everyday there is a message that 20 rs. Is deducted. And in every.few minutes that rs 1.5 is deducted. What isthis

Without my permission, Idea is deducting my balance from my prepaid account.I didn't buy any game.Right now, I'm using feature phone.I got two messages from 58010 that (your purchased package for takedown . 10INR thank you! support: [protected]@globalpay365.com) and ( Thank you for using your idea mobile no. [protected] for Rs.10.00 towards Fortumo payments app on[protected]:18AM. TXN id: [protected]. Pls contact [protected]@iappgame.com for any queries along with your txn id.)

pls sort out and refund deducted balance otherwise i will stop idea service sim card permanently...

Sir
i want to call details for idea number [protected]

Hello,

Today I received call from one girl from [protected] for my outstanding payment. I said I am out of town as my relative is passed away. She keep called me and when i didn't picked call, she called my friends no and point out on our personal relationship. Also used some abusing languages and giving warning that she will file FIR and all. Also she will find address and send bill to her address. That bloody girl is not having single atticates how to talk with a girl.

This is not a way of communication and Idea Cellular is providing service industry but this is not as all acceptable.

I request you to please look in to this. I have all the recordings of conversation with me.

Thanks!
Rahul Sharma
[protected]

My 4G mifi no is [protected]. I did a data recharge of Rs. 148 for 6GB, 28 days as shown in the offers for you section. The amount deducted from account but recharge not done.

State Bank A/C Statement : Date 31.01.2017 IGAASGAKR3 To transfer INB Idea IDEA_RECHARGE payment

As it was urgent so recharge done through HDFC bank. Please reimburse the amount of Rs. 148 deducted in the initial recharge.

I am the user of your company services from the last few years with number [protected], but from last year i am facing problem regarding self activation of services like ..social book and Movies Magic etc. I haven't made any request to activate these services on my number ever. so kindly refund the amount deducted from my amount as early as possible, to avoid any legal action and further don't active any such useless service on my number.

I am using cell no [protected].
On june 2016 i have withdrawn the services of net pack 199 2g unlimited
Idea office near by my home Is Quantine services.
On giving request they confirm me that the services will be withdrawn from next billing cycle.
But when I got the bill of July 2016 they have charged for the same.
On calling they assured me to revert the payment.
From July 2016 to December 2016 they are continuing charging Rs 199.
I constantly complaining to their office. All the concerns know the case.
On Jan 2017 they replied me to complaint the case to 198 coustmer care from my cell. On caling them, coustmer care adviced me to go to their office at Nehrusidhant kendra.
When i approced there, store manager confirm to revert Rs 50 per month for 6 months.. On objection by me he told me to call or send mail to the concern. Till today i didnot got any call nor any reply from Idea office. Please do the needful at your earliest

Hi,

I am writing with regards to my complaint lodged on 16/17th Jan 2017 regarding no signals and service of idea cellular on my phone when i am at the Pathways campus at Aravali - Sohna road. Someone did contact me with regards to this issue from idea however its almost end of the month and i have no signals when i am here. I was not facing this issue prior to 16/17th Jan . I don't know what suddenly happened. It is causing a lot of inconvenience and i am just not reachable by phone. I have 2 small children who go to school by bus and it makes it very difficult to reach me because of this.Being your loyal customer for the last 12 years i am very disappointed to say that i have to take the number portability option as your service has left me with no choice.Request if you could help me with the number portability process without any problems.

Its been 4 days since I took my idea postpaid connection and still every day a message pops and says your sim is ready to activate but doesn't gets activated my idea no. Is [protected] they said to call 59059 but it is not connecting saying no cellular network.I think have mistaken by taking idea as my postpaid no. I should have chosen any other postpaid network.

Hi Team,

For your immediate action - My father received a fraud call asking for card and aadhar details to link his aadhar card number with bank account. Account got debited with 35000INR with transactions being done to different wallets. Please help me and revert this transaction done to IdeaMoney with POS[protected].
Please help me to get my father's hard earned money back.
Please connect to me on my mail id for any required input : [protected]@gmail.com

I am an idea customer with two prepaid connection and we have 3 more idea connections in our house hold. I went to the idea store which was right next to my house to get one more connection. Waited there for couple mins just to speak to someone and the security guys comes to us to ask what we are looking for and then calls a lady names Tanuja choudary. She starts with giving us a bunch of SIM cards and to select one. She gives us no info about the plans or price, then I asked her to help me with a connection with data only. She doesn't reply properly and says pay 499 for 4 GB. that's the best you can get. I said I need more than 4 GB she says you won't be able to as it's expensive and can't afford it. I was like what are you talking about you can't talk to your customer like That. It's very rude and inappropriate. Then I ask her to let me know what documents she requires. And I gave her all the documents she asked me for, now she says copy is not clear so I gave her the original and asked her to take a copy she says the original is
Not good either. I said y don't you guys keep a finger print scanner which is connect to the adhar card server. She says it's broken. I was surprised to hear that because they told me the same more than 2 months ago. I asked her y don't you guys complain and get it fixed, to my surprise she says you don't have to teach us our jobs as we know how to do it . She was very rude and screaming at us for no reason. And she says get out.

This is how idea is treating their customers. It's just Amazing...!

Idea has been deducting money from my account. They are sending me unnecessary information via SMS and deducting Rs 3 per msg. I called customer care and the agent told me that i dialled *123# from my phone. I Have not done this. I know it. On the sencond occasion the phone was on my desk and i was typing on my computer in my office when i received the same useless message" of subscribing to some BS idea news" again. i am fed up. IDEA is getting useless every single day.

I am receiving Idea flash messages every 5 minutes and my amount is being deducted repeatedly there is no option to disable this feature through Idea power sim settings, when contacted the customer care they declare themselves to be helpless to resolve this issue.
Worst service from idea customer care when contacted for this issue which is against the rules and regulations of TRAI.

My Xiaomi Redmi 3S Cell phone has been lost yesterday on 29 jan, 17 at 1:30. Please help me to find the last location my idea number.
My idea number is [protected].
You can send me email on my email address: [protected]@gmail.com
Please Please help me.

Hi,

I am receiving various email about the demand legal notice from Idea Cellular as below. I had been using earlier Idea Cellular postpaid number and I had paid the due amounts when i had terminated all the services for all the dues.

Can you please check that why I do get this email. I think it is fraud and haven't been contacting the registered number. Please let me know after checking on your front.

Dear Customer,

Greetings of the Day,

As per agreed terms and conditions of Customer Service Agreement duly signed by you, we have provided cellular services towards your Account No.[protected]

As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of Non Payment therein you will be charged Late Payment and Interest charges as applicable.

However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of Rs.2226/- Towards your a/c.

Thereafter, despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till Date.

You are now hereby requested to make the payment of the outstanding amount of Rs. 2226/- within next 2 days from the receipt of this notice.

In case of any queries/support regarding the outstanding amount, please feel free to call on AKSHAY : [protected]/[protected]/[protected]/[protected]

You can pay your bill amount by any of the below payment modes:

· Use our insta pay service and pay directly without registering

https://care.ideacellular.com/wps/portal/account/express-paybill

To Pay Bill for Inactive Idea Number or Idea number ported to other Idea circles.
https://care.ideacellular.com/wps/portal/account/disconnected-number

· To make the payment through Cash, Cheque or Credit Card - Visit your nearest My Idea showroom (To know your nearest My Idea, Please dial *121#).

· To have a hassle free auto payment of your bills, opt for Electronic Clearing System (ECS) or Standing Instructions (SI).

We value your association with Idea, Looking forward for your cooperation!

This is an auto generated e-mail; Replies to this message are routed to an unmonitored mailbox.

Regards,
Team Service Delivery
IDEA Cellular Limited
Visit us at: www.ideacellular.com
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

Hi,

I received a legal notice from someone claiming to be from Idea Cellular when in fact I do not own an account in Idea and have been out of India for 5 years to use any other telecom service in India. Please take action against these imposters as they are misusing personal information and trying to threaten people. Below is the email as it is received.

Dear Customer,

Greetings of the Day,

As per agreed terms and conditions of Customer Service Agreement duly signed by you, we have provided cellular services towards your Account No.

As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of Non Payment therein you will be charged Late Payment and Interest charges as applicable.

However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of Rs.354/- Towards your a/c.

Thereafter, despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till Date.

You are now hereby requested to make the payment of the outstanding amount of Rs. 354/- within next 2 days from the receipt of this notice.

In case of any queries/support regarding the outstanding amount, please feel free to call on AKSHAY : [protected]/[protected]/[protected]/[protected]

You can pay your bill amount by any of the below payment modes:

· Use our insta pay service and pay directly without registering

https://care.ideacellular.com/wps/portal/account/express-paybill

To Pay Bill for Inactive Idea Number or Idea number ported to other Idea circles.
https://care.ideacellular.com/wps/portal/account/disconnected-number

· To make the payment through Cash, Cheque or Credit Card - Visit your nearest My Idea showroom (To know your nearest My Idea, Please dial *121#).

· To have a hassle free auto payment of your bills, opt for Electronic Clearing System (ECS) or Standing Instructions (SI).

We value your association with Idea, Looking forward for your cooperation!

This is an auto generated e-mail; Replies to this message are routed to an unmonitored mailbox.

Regards,
Team Service Delivery
IDEA Cellular Limited
Visit us at: www.ideacellular.com
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.