Idea Cellular Complaints & Reviews

I purchased the idea deta card . The executive came to my office and tell me thet the card will be activeted in8 hours after 2 days when i call beacuse card is not activeted then they use abuse ward to our director. i think is idea cellular is a bedest company in india .this company have no ability provide 3g service . all executives in idea are also like company.look at vodaphone.. just learn somthing from them

charges applied without services
Dear Sir/Mam,

Following are the conversation I had with Idea people please refer to them and help me in getting my money back.
I have recharged one of my Idea number( [protected] ) with Rs. 101through freecharge.in using my credit card on 24.05.2011.

This number has not been recharged so I called up customer care and spoke to executive named Deepak and then Sanjeev they said it takes 7 days to recharge. I again made a recharge on my second number ( [protected] ) with Rs. 109 and that was updated immediately.

I started calling up customer care on 30th May 2011. First with Kalpana then with Bhanu and few more I dont remember all names. I have asked to transfered the call to supervisor or TL on which my call was been disconnected. Yes, Ill say disconnected as it happened multiple times. Then I had a word with Sr. Executives one of them was Ms. Pooja who said my money can not be refunded and I can not take benefit as it is a first time recharge, i said i have been using it for last many years. On this she made it clear that I have to be sure in future before recharging.

Finally I had a word with Mr. Vishal, he said he is a TL but i dont think so that he is a TL and if he is a TL Idea needs to think again before putting such people on high ranks.

Mr. Vishal was same as like any other CCA who was more eager to win over the customer. But he said he will arrange a call back and some senior person will call within next 24hrs. but still Ive not received any call and it is more than 60hrs.

Regards
Anshuman Gupta
[protected]


============================================================================
02.06.2011
Dear Gaurav

Please let me know how would one know about it? If you are giving permission to any website for recharge services it is your duty to put an alert on it for such critical recharge options.

I don't know how do you feel it but as a old customer of Idea it feels like I have trusted a brand which has no feeling for customer. It is not about just money it is about if you understand and feel the same like customer.

I don't understand when you say no benefits can be provided and money is with you for no reason. Surely I'll break my relations with Idea, I have 2-3 numbers of idea which I will discontinue and will make sure that I talk to every individual about it so that they do not get duped by Idea and it's inhuman policies.

I'll take further necessary actions against it. For you guys Customer is 'kasht se mar' and nothing else.

Thank you for your inhuman, tricky, unhelpful, disrespectful and anti customer care services.

Anshuman

--- On Wed, 1/6/11, Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com> wrote:

From: Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com>
Subject: FW: Refund
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Wednesday, 1 June, 2011, 8:27 PM

Dear Mr. Gupta,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding recharge against your Idea Mobile Number [protected] .

We would like to confirm you that the recharge of Rs.101/- is FRC recharge which needs to be done for new numbers as the said number is existing number so we will not be able to provide you with the talk time for the same.

Trust the above addresses your concern.

Thanks & Regards,

Gaurav Sharma
Customer Service Desk
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345(Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or [protected] from a landline) to know more about IDEA.

Explore Idea's Self Service GPRS helpline on the go ! Get a GPRS plan of your choice and auto settings on your mobile anytime, anywhere. Just dial 53549 (toll free) from your Idea number and enjoy hassle free GPRS activation on your finger tips.

________________________________________
From: gupta anshuman [[protected]@yahoo.com]
Sent: Tuesday, May 31, 2011 4:55 PM
To: Grievance Delhi
Cc: [protected]@trai.gov.in
Subject: Refund
I am Anshuman Gupta, I have recharged one of my Idea number( [protected] ) with Rs. 101through freecharge.in using my credit card on 24.05.2011.

This number has not been recharged so I called up customer care and spoke to executive named Deepak and then Sanjeev they said it takes 7 days to recharge. I again made a recharge on my second number ( [protected] ) with Rs. 109 and that was updated immediately.

I started calling up customer care on 30th May 2011. First with Kalpana then with Bhanu and few more I dont remember all names. I have asked to transfered the call to supervisor or TL on which my call was been disconnected. Yes, Ill say disconnected as it happened multiple times. Then I had a word with Sr. Executives one of them was Ms. Pooja who said my money can not be refunded and I can not take benefit as it is a first time recharge, i said i have been using it for last many years. On this she made it clear that I have to be sure in future before recharging.

Finally I had a word with Mr. Vishal, he said he is a TL but i dont think so that he is a TL and if he is a TL Idea needs to think again before putting such people on high ranks.

Mr. Vishal was same as like any other CCA who was more eager to win over the customer. But he said he will arrange a call back and some senior person will call within next 24hrs. but still Ive not received any call and it is more than 30hrs.

Before writing this mail I tried calling the customer care to speak to some manager but three times my call has been disconnected.

I have asked to give me the contact details of CEO or some senior but that is also no shared and they said sorry we dont have it.

Now I want to know by what time will I be able to see my money back?
when I have entered the amount on line it should show some alert so that one can stop making mistake.

It is my money and how can you keep it without any services?

I need my money back!!!!!!!!!!!!!!!
Anshuman Gupta

My idea cellular number is [protected] and my name is sumeet kumar.
On 1st June 2011 I recharged my number with Rs 28 GPRS Pack,on evening of 2nd june 2011 my balance suddenly become 0(zero) .I thought that my GPRS pack limit 0f 500 MB was over.So i recharged with Rs 30 and Rs 28 and i started using GPRS pack after 1 min i found that my Balance has again become 0(zero) In spite of my GPRS pack being active.
I called Customer care repeatably they every customer care executive said me to call after 3 hour as they cant help due to technical problem each time i called them.

STRICT ACTION SHOULD BE TAKEN AGAINST IDEA CELLULAR AND MY DEDUCTED BALANCE SHOULD BE CREDITED .

Date 2nd June 11
Dear Sir/ Madam,
I have idea no [protected] and have come to grahakcompints.com. on26th May 11 for wrong deductions of Rs 340/- made by the service provider for the alleged GPRS facility provided in the month of May 11, just after I charged my cell with amount. Whereas, I lodged a complaint in this connection to Idea on 25th May 11. While taking the status with Idea on 31st May11 with complaint cell, it has been informed by 198 (so called complaint cell) that no complaint has been lodged and it was a simple talk. When again asked to lodge it now then it has been informed by 198 that as no issue as per them exists, so complaint can not be lodged and the deducted money can also not be refunded. When asked to give the reference no of the talk then the number given was 1-[protected] and straight way refused to enter any complaint even by their senior office in-charge Sh Akhilash, it is totally arbitrariness. Now the basic question arises that:
1. Where is so called complaint cell i.e. 198? Why Forums / Judgments making bodies are telling to first lodge a complaint then come for resolving the issues. – Where are the sanctity remains of such versions when there is a basic wrong-ness in the procedures. There is lot of space for the company (idea Cellular) for the planned escape & defense? So Idea Cellular has arbitrariness and play with the customer’s money customer care talk as per their convenience and whims. This planned nature of their system will save them for any legal actions against them. It informed by complaint cell that there are no records for the talk when asked to record for further reference. So complaint can be accordingly manipulated to enter the weaker complaints their-self to show to the authorities / public bodies, if so mandatory or under some system. This is height of planned & safe arbitrariness by any service provider company.
2. There is no other mode as told to me my complaint cell (198) in which the written or recorded complaint can be lodged for further actions, and the regular complaint cell needs activation by them only, which they do not activate timely.
3. No one for such a pity amount peruse the matter for longer time? So is the loop hole with the company to pilfer the small amount by backhand.
4. I therefore, request to grahakcompints.com. to look into it and such cell in the company’s are to be made which should be “open to public” and should be advertised / displayed appropriately/ easy / approachable easily for the use of customers (present require activation from Idea Cellular in which time of activation is as per their whims). If any thing grahakcompints.com can do on the first hand before trying to resolve any issue of the customers of Idea Cellular. Otherwise, any agency even grahakcompints.com. will be handicapped to resolve even of the genuine problems raised by the customers.
5. I hope grahakcompints.com. shall be able to resolve the basic question along with getting me back the wrong deductions made by the company for which I have no complaint no, but has only the aforesaid reference number only for the reasons best mentioned above.
Dr G. P. Pande (email ID: [protected]@rediffmail.com)

idea network problem from[protected].after complaining to them they have short out for some time. Again we are facing the problem. while dailling it shows networkbusy.specially from 8am to 12pm.

Hi,

I am idea netsetter user and my number is [protected]. I started facing network issue from 11th May and was not able to work with the device at all. At that time I was in Patna(on roaming) and a complain was placed at local idea gallery. It was not fixed there and upon returing back to mumbai the same problem persist. I again lodged a complain at mumbai on 18th May (Docket Ref No:1769811​2). The customer care called on 24th May and said that there may be device problem so visit a nearest gallery for a check on. I visited the idea gallery(Garima Enterprises, Chembur), they took the device for checking and kept it for 2 days. (on 27th May) After 2 days they replied that we need to send this to headoffice for repairing and it will take minimum 15 days. They're not ready to provide any standby device, so that I can continue my work.
Now how can somebody work for 1 month in this situation where internet is a must for work. On top of that they continue to send me bills with full charges, evenif I am not able to use their services.

Customer care is insensitive to the issue.

Regards,
Santosh Kumar

i want this [protected] idea cell number address.

sir,
i am use an idea number -[protected],in this number daily cut (5) ruppes in my main bilance .than i call idea custmaer care daily .and complant this matter ,but now this service is activated in my number.so please sir i request to you just dactivate this service in my number.

Dear Sir,
I am the customer of idea prepaid ([protected]) and using more than 800 rupees per month, i ve requested for unique porting code two times in this month to change to vodafone, no response from the idea customer care and they are advising to contact idea service centre, how ridiculous they are? they rejected my porting code two times, do they have the rights against the customers? bloody IDEA.........

i shinde from mangaloorr i recived sms from idea regarding recharge Rs. 23, for60days validity so i chargd, second one more sms,1000 free,mins on localcalls to any mobil with recharge of Rs.299,only,validity 30 days os i charge. but today i saw my bal is only 14,rupees ,i could not understand why and how bal,.had come down pl help and solved my problems and reset my balance


thanking
shinde

Hello.....
i m a new user in idea cellular services from Febuary 5th 2011. before it i use airtel prepaid no. n i m satisfy with there service. bt main problam with airtel its to costly. actully i want a postpaid connection who have minimum call rates nd gives me other offer like internet nd sms packs. so i change my service provider nd choose to idea cellular its plan amaging. bt main problam with it they r no responseble with custmour problem n there service. After one week of MNP i have registered a request in DND. I know very well DND Process take approx 45 days on activation bt after 90 days i received unnessery calls, SMS from commercial offer like flats, laxmi yantra, charity orgnaisation, n much more. i have try to many time coustmor care nd every time they give me a new complaints no. who r mention in foollowing manner.
on 4th may Reference no.[protected]
on 22nd may Reference no.[protected]
on 24th may Reference no.[protected]
above mention complaints r registered in may n april month complaints deleted by me by mistak.
at last i think why airtel no. 1 service provider n why people recommend it. its a measure difference between u nd airtel.

I AM A COSTOMER OF IDEA CELLULER ANDHRA PRADESH CIRCLE with cell number [protected] AND AN SCIENTIST OF GOVERNMENT OF INDIA. THE COMPANY FORCEFULLY DEDUCTING MONEY FROM MY IDEA ACCOUNT FOR UNWANTED SERVICES ACTIVATION. FOR INSTANC, I NEVER DID ANY REQUEST FOR THE SERVICE OF " LOVE KI DISPENSARY' BUT THE ACTIVATED ON MY NUMBER AND CLAIMS 30 RUPEES PER MONTH AND AFTER RENEWING CONTINUESLY EVERY MONTH EVEN AFTER MY COMPLAIN TO DEACTIVATE AND REFOUND MY MONEY.
IN ADDITION TO THIS EVERYDAY I GET UNWANTED SMS REGARDING IDEA PROMOTIONAL ADs. I COMPLAINED TO THE CUSTOMER EXECUTIVE AND THE LOCAL AUTHORITIES TO BLOCK THE SERVICES OF THIS WANTED SMS BUT TO NO AVAIL. THEY SENDS SMS EVEN AT LATENIGHT. SOME OF THE SMS ARE BASED MAKING FRIENDS, GIRL FRIENDS AND DO ROMANCE.
I KINDLY REQUEST YOU TO PLEASE SOLVE THE PROBLEM.

Dear Sir,
Yesterday evening my SIM Card was active till 9.00p.m. & suddenly it was showing status as Inactive SIM. I am very much surprised that I have taken this new SIM Card while porting my Vodafone Number [protected] in Feb 2011.

Now the company want to pay Rs.99/- to activate the number with the purchase of new SIM Card. But it is very costly to pay this much charges to the company to availing new SIM card. Because it is no fault of the consumer bt due to cheap technology they are taking such additional charges from the customers.

So could anyone help me for this matter. Thanking you.

Regards,
Yogesh Thombare
[protected].

I received a message on my mobile no.[protected] on 30-May-2011 at 08:50:52 " Thank you for renewing SMS Love Pack. Your service is renewed at Rs. 7 for 7 days. To deactivate this service SMS UNSUB Love7 and send it to 53030" I tried to send this message for deactivating this service which I never asked for but the message remained undelivered. This is nothing but cheating. I never asked for this service. I do not know for how long the company is charging me this amount. It is deliberately not reciving the message for deactivation. Please find a solution. Saxena

my idea prepaid no. is [protected]. my no. is not working. i have convert post paid to prepaid on dated[protected] receipt no.197439 on idea showroom
(free india agency) at khanna and recharge the sim amount rs -250/- sim no. is[protected] after 10 days my no. is deactivated by co. without any reason. i have many complaints to the customer care and the idea showroom (free india agency)at khanna my complaint no. is[protected]. i have no response both.so please sort out my problem in ealiest.my contact no.is [protected]
my e-mail is ([protected]@yahoo.co.in)

My phone non [protected] (pre paid) had a cash balance of more than rs. 200/- on 27.5.2011. On 28th May, my balance was reduced to rs.11/- without making any call. I had recharged Rs. 222 on 28th May. My balance was reduced to zero on 28th. Again I recharged with Rs. 50 on28th. Again my balance was reduced to zero. Once again i recharged with Rs. 50 on 29th. I contacted Customer care at Cochin. Their reply was that i had used Internet on my mobile. I have not used Internet on my mobile justifying such huge deduction. I tried to send my complaint through email to customercare. The mail was returned to me saying that the email id of customer care is disabled. i have seen that the customer care of idea cellular is name sake and they dont care about anything else but making money by such unlawful means. I am seriously thinking about discarding my connection with idea and will also discourage my friends in using idea cellular.
my eamil id is balakrishnanmvk @gmail.com

Dear All,

Very Recently i switched my mobile number from Aircel to Idea due to poor customer care and no benefit offers in Aircel. The customer care and offers are good in Idea but the network coverage is very poor. Kindly take necessary steps to improve it to retain the customers. I decided to wait another three months. If the network coverage is not improve than will switch to TATA Docomo. Unfortunate that the portability waiting period is Three months.

Thanks to all................ I[censored] have any suggestion let me know.

Dear Sir,
Some one calls from [protected] and is irritating .
Pl trace and provide owner details.

Thanks,
Baskaran
([protected]@rediff.com)

I have been using my idea cellular number ([protected]) for the past 8 and half years and was one of the first to get an idea connection when the company launched in india. All the connections in my family were converted to idea because of our loyality to them. Recently i haven't been staying n Delhi that often so i keep my idea delhi sim switched off while i am away and i revert back to using the Idea Delhi sim as soon as i am back in delhi... the sim remains off for about 4months at a stretch and this has been the pattern o[censored]sage for almost 4 years now. the phone however always has cash balance and validity in it. But this time,on return to delhi, i found out the my sim wasn't working and the connection had been sold by idea people to someother person without informing me or without my consent. my sim had some 400rs of balance in it and validity till dec2011/jan2012. What i do not understand is why would i buy validity and credit if i did not plan to use it later. and how can the cellphone service provider just terminate my connection and transfer ownership without my knowledge? this has caused a great deal of inconvenience and the idea customer care is definitely of no use on this matter! i plan to file an FIR and a consumer case against Idea Cellular for the same.

The hard copy of last two bills for the month of April and May 2011 of my postpaid mobile number [protected] have not been received till now.so the payment has not deposited & disconnect the services. since the payable amount of mobile bill is reimbursed by the department after submitting the hard copy of bill.therefore you are requested to send the hard copy of bill of above said months immediately.so that your bill could be deposited and the same amount of bill will be reimbursed.