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Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Nov 7, 2025
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S
Sachin Suryavanshi
from Patiala, Punjab
Feb 19, 2018
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Address: Sri Muktsar Sahib, Punjab, 152107
Website: npci.org.in

Dear sir i have 2 bank accounts in kotak mahindra bank
Named-
Raman - a/c no -[protected]
Ifsc code-kkbk0004072
Aadhar card no[protected]

Chandawati - a/c no - [protected]
Ifsc code-kkbk0004072
Aadhar card no[protected]

I submitted aadhar card to link in bank for subsidy and also given lpg id. Bank said it is cleared from our end but not showing in npci. Pls update in npci
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    vinay N A
    from Sirsi, Karnataka
    Feb 18, 2018
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    Address: Bangalore, Karnataka, 560010

    A/c no: [protected] sir/madam i request to you what you deducted amount rs.1239 please refund it, because i don't account is active r not in the month of december, it's a salary account i m not worked that company some reasons, after that one msg as came in the month of december so i visited near branch to me basaveshwara nagara branch bangalore on that time one of your employer told sir your account is low balance convert the savings bank account min amount 10000 to maintain in the month december 5 2017 deposited rs.10500 but 12/2/18 charged for non maintenance balance rs.1239 so please refund my amount other wise close my account thanking you vinay na ph:[protected]
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    I want to close my kotak Mahindra bank & demat account .because I cannot able to do transitions in many branches already IAM transitioning in other branch so please close my kotak bank account
    Kotak Mahindra Bank Customer Care's response, Feb 20, 2018
    Verified Support
    Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ 18602662666.^Team Kotak
    A person by the name Jitesh is calling from the number [protected]. He asks for a payment which dont owe to anyone. He is being absusive and calling all my friends and family.
    Kotak Mahindra Bank Customer Care's response, Feb 20, 2018
    Verified Support
    Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ 18602662666.^Team Kotak
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      S
      sheak Rahim
      from Mirialguda, Telangana
      Feb 18, 2018
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      This sk rahimuddin ur new coustmer i got kotak bank new aecount. I have use debit card only one time in month u people taken debit card charges 177 rupees this is not crroect please close my account in ur bank with out charge and please refund my charge amount u people said that time
      Give 6% intrest also but u people with out complete the year collect the charges in month..
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Yesterday i made transactions from my kotak mahendra bank debit card and my money deducted thrice simultaneously.
      What should I do???

      annual maintenance in 1 month - Comment #3011611 - Image #0
      I, k.Chandra sekhar, had a credit card No. [protected], got closed on[protected]; with no due amount. but as per the recent cibil report is showing an outstanding of Rs.6750/- and an over due of Rs.476/-. as per the kotak bank credit card statement the total amount due is 0.
      Kotak Mahindra Bank Customer Care's response, Feb 23, 2018
      Verified Support
      Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ 18602662666.^Team Kotak
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        M
        mah401209
        from Nashik, Maharashtra
        Feb 18, 2018
        Resolved
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        credit card ke sambandh me.

        Address: Mumbai City, Maharashtra, 401209

        Name - arvind kumar singh s/o vijay kumar singh
        Address - b/406, rameshwaram apt, bldg no.4, near keshri park, galanagr, nalasopara east, thane 401209
        Account no. [protected]
        Branch - vasai road west

        Mujhe credit card dene ka wada krk mujhse mera documents leke gye aur bole ki apko 15-20 days me apko card mil jayega, pr aaj 1 month 30 days se bhi jyada ho gya but ye log aaj-kl lga ke rakhe hai agr credit...
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        S
        suhasbh
        from Hyderabad, Telangana
        Feb 17, 2018
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        Address: Hyderabad, Andhra Pradesh, 50012

        Sir,
        I was holding the credit cards of abn amro and barlcays bank for the period from 2007 to 213. Due to some unwanted circumstances i was settled those account which is shown as settled under phoenix abc private limited in the cibil records. Now i came to kow that phoenix arc pvt. Ltd. Has been taken over by kotak mahindra bank.
        The account details are as under.
        1) a/c no. R1cp452211 (Settled) principal write off is 31, 697/-
        2) a/c no. B2co714996 (Settled) principal write off is rs. -57/-
        3) a/c no. R1cp297865 (Settled) principal writ off is 25, 132/-
        Now i came to kow that phoenix arc pvt. Ltd. Has been taken over by kotak mahindra bank.
        Now i would like to go for full closer of this a/c and get update in the cibil with removal of settled tag.
        Total payable is coming to 56, 829/-. I am ready to clear this whole amount in one time. Kindly sent me offer letter for full closer of above accounts.
        Thanking you sir
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Feb 16, 2018
        Deepak Chauhan (Deepu)'s response
        And I also got email of amount transferred but my friend didn't received any amount from my side
        I add money through my SBI debit card to my Kotak bank "fund my account" section...once at 8th February Rs.1000 and again it happens at 13th February...the amount deduct from my account and not add to Kotak bank and not refund to sbi account...plz refund my amount Rs.2000 as soon as...transaction I'd as follows:[protected] and[protected].

        full closer of credit card belongs to abn amro and barclays bank - Comment #3010520 - Image #0
        full closer of credit card belongs to abn amro and barclays bank - Comment #3010520 - Image #1
        full closer of credit card belongs to abn amro and barclays bank - Comment #3010520 - Image #2
        I was transferring 5400 to my Friend's account using kotak app on 14 Feb 2018 and I got a message of failure but my account debited . I an trying to reach customer service number but it not connecting.

        Imps reference number is[protected]
        Please refund my money as soon as possible, its very important for me.

        full closer of credit card belongs to abn amro and barclays bank - Comment #3010843 - Image #0
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          S
          sivaprakasharavi baskaran
          from Bengaluru, Karnataka
          Feb 17, 2018
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          Address: 625531

          This is to report you that some one misused my pan no and bought a
          Consumer loan on kotak mahindra [acc no bf7c046398]. When i checked in my
          Cibil it was showing the details. The mailid, contact no, address
          Everything is not mine. Some one misused and borrowed loan from kotak mahindra bank.

          So kindly look into it and check the person who verified the documents
          Before processing. Please check and remove the details from my cibil
          Report it's affecting my cibil score.
          +1 photos
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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            S
            Sango
            from Mumbai, Maharashtra
            Feb 16, 2018
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            personal loan recovery loan 60226870

            Address: 400097
            Website: Www.kotak.com

            Mental harassment by recovery agents to my parents. I would like to inform you that the recovery team of kotak mahindra bank is harassing my old parents regarding the
            Outstanding dues of my brother. We already communicated that we are not responsible to pay the dues mr. Sandeep.
            The recovery team daily visiting our house i harassing my parents and forcing them to pay the dues of mr. Sandeep. My parents are in mental trauma...
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            M
            mhesh
            Feb 16, 2018
            Resolved
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            Resolved

            Address: 380008
            Website: Banking

            I have one account in kotak mahindra bank and account no is [protected].
            Now i have balance rs.1600 and bank shows its but not allowing to transfer me in credit card our in any other accounts. Bank officer wants cash money where as i want on line transfer to credit card payment.
            Bank illegally hold my account and for their benifit they insists me for cash.
            I need help for such illegal process.
            Also who will bear interest for such delay.
            Thanks
            Mar 20, 2018
            Complaint marked as Resolved 
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Feb 16, 2018
            Updated by mhesh
            They are blocked my no.for cummnication.
            Verified Support
            Feb 17, 2018
            Kotak Mahindra Bank Customer Care's response
            Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
            or for immediate assistance you may call @ [protected].^Team Kotak
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              M
              Manjunath Ganganarasaiah
              from Bengaluru, Karnataka
              Feb 16, 2018
              Resolved
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              Resolved

              Hi,

              I have an issue with my credit card and i tried to raise this complaint to kotak bank. But none the online ways to raise complaint are working.
              Only home pages are there but if you continue it will some error or it shows "page not found" errors.

              Please find attached images of kotak grievance form and after filling the form it says "page not found".
              Kotak is not supporting any of the complaints form. Kotak mahindra bank is cheating its customers very nicely.
              +2 photos
              Mar 21, 2018
              Complaint marked as Resolved 
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 17, 2018
              Kotak Mahindra Bank Customer Care's response
              Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
              or for immediate assistance you may call @ [protected].^Team Kotak
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                Manjunath Ganganarasaiah
                from Bengaluru, Karnataka
                Feb 16, 2018
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                Hi,

                I've recieved a notice from kotak mahindra bank limited requesting me to pay a bill related to my credit card which was already closed in 23-june-2017 (Service request no. Sr#1-[protected]). Hence please do have a look at the issue and request you to resolve the issue at the earliest.
                Please find the attached supporting emails from kotak bank related to the closure of my credit card.

                Thanks,
                Manjunath g
                +2 photos
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  S
                  Sweetu Barsha
                  from Kolkata, West Bengal
                  Feb 15, 2018
                  Resolved
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                  Address: Kolkata, West Bengal, 700028

                  Kotak took over an excess of ₹3315 without any prior notice from my salary account for the payment of my credit card where an emi have been already arranged. I spoke with a guy on 2/2/2018 regarding this he stated that he have requested to refund the balance to my salary account which would be within 15 days but there is no response till date. I have been passed from pillar to post till now
                  Mar 18, 2018
                  Complaint marked as Resolved 
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Feb 15, 2018
                  Updated by Sweetu Barsha
                  I have spoken with another agent on 5/2 called Ratamesh who promised that the refund would be done in my salary account within 24 hours and I dont have to worry and prior to that I was promised for a call back from the manager on 4/2 which I never received. Then luckily the manager called Abdul on that same day and explained that he raised this a request to refund the excess amount back to my account and he would also compensate for all hassles within 24 hours the amout would be transferred to my credit card. After 24 hours nothing happened then as usual I had to call them and spoke with another agent who stated that request for refund have been cancelled as no excess amount was taken so case is closed without speaking with me. The utter nonsense was again shared by same manager called Abdul on 6/2 that he raised this request to the higher team who would transfer the excess amount to my another credit card where another payment is yet to be made and this would be done within 3 working days. The company have provided such shocking customer services that I had to again call them yesterday as Abdul was not bothered to call me after 3 working days and spoke with a lady called Gyanisherm who promised to arrange a call back from Abdul within next 4 hours and the best part that call back never happened. To the most surprising part along with all the dispute the collection team had the audacity to call me and speak rudely for demanding of the payment in my card and the lady Anjali is simply disgusting as she don’t know how to speak with their customers. Please train your collection department guys and then hire people. The most surprising part its more than 24 hours I haven’t received the call back from the manager Abdul. I’m utterly disgusted with your customer services. All managers and agents are bunch of liars and the collection department lady Anjali is the worst person I have ever spoke as today she threatned me that my account would be blocked if the payment is not made today. Now this has to resolved within 24 hours as I’m no longer waiting anymore and don’t you dare to block the account.
                  Verified Support
                  Feb 15, 2018
                  Kotak Mahindra Bank Customer Care's response
                  Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak
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                    9
                    9032revanth
                    from Warangal, Telangana
                    Feb 14, 2018
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                    Address: Hyderabad, Andhra Pradesh

                    I have applied for credit card in the month it's almost more than 40 days and the status it's showing being processed from last 30 days. Can tell me what is the meaning of it. My app reference no. Is[protected] i got message on 8-1-2018 saying check your application status after a week. But still i am seeing being processed. Who do i contact regards this for exact reason and contact number
                    Mar 18, 2018
                    Complaint marked as Resolved 
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 15, 2018
                    Kotak Mahindra Bank Customer Care's response
                    Hi! Trust you are in receipt of an email communication. ^Team Kotak
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                      S
                      smaet23
                      from Mumbai, Maharashtra
                      Feb 14, 2018
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                      Address: Mumbai City, Maharashtra, 400104

                      Surprised to see that even without acceptance of kotak credit card application that was sent to me on mail, card have been issued on my name. Furthermore card was not received but sms of due amount got on mobile.

                      1. How card can be activated even if it is not received.
                      2. False information given by credit card sales executive that there will be no charges for the card.

                      Kindly do not let your reputation down in the banking sector
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        Youthzz Lyfe
                        from Puttur, Karnataka
                        Feb 14, 2018
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                        Address: Bangalore, Karnataka, 560018

                        Hi all

                        i am poor consumer of your Kotak mahindra bank who have a salary account with account number [protected]. your bank has deduced lot of money from my account which was others money they kept in my account to do the transaction. whereas all the money is deducted. its a serious issue here. i will get jailed for this if you guys dont help me and return all those. so many times you guys took from me but this time its others money please undderstand and refund it to me please.

                        With thanks,
                        Sai dhanush
                        [protected]
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          baratam ganesh
                          from Hyderabad, Telangana
                          Feb 14, 2018
                          Resolved
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                          reason for not approving the credit card and what to do i want that credit card immediately

                          Address: 500081

                          Hi,

                          This is b ganesh gupta. I am a current customer of kotak mahindra bank
                          I applied for the kotak mahindra credit card.
                          Recently i checked the application status of mine with reference number[protected] and it was showing not approved. I am a salaried employee working as a software engineer and verification was done both via call and physically as the adjudged person came to my office. I was assured that...
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                          yogeshckarthik
                          from Hyderabad, Telangana
                          Feb 14, 2018
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560061
                          Website: Arbitratin Proceedings

                          Hello, i have received a notice from the appointed sole arbitrator for initiation of arbitratin proceedings in respect of my personal loan. My wife have only one emi pending that to due to change of her job she didnt get the salary, we informed the collection agent who called us that will make the payment by cash at the end of month and spoke to a relation ship manager. The arbitration is to take place in chennai arbitratin proceedings in respect of my wife personal loan. The arbitration is to take place in chennai, whereas we are based in bangalore. The letter received earlier was from the law firm asking this arbitrator to invoke the arbitration clause, stating that i had failed to pay back the entire loan amount after two of my emi's were bounced. However, i had made that payment for one and got a confirmation from the bank that all is now well. And now after two months, i received this letter.
                          Mar 22, 2018
                          Complaint marked as Resolved 
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 15, 2018
                          Kotak Mahindra Bank Customer Care's response
                          Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak
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                            Praveen Kumar Padma
                            from Chennai, Tamil Nadu
                            Feb 14, 2018
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                            Address: 600017

                            Dear sir / madam,

                            I open saving account in kotak bank few days ago, when i deposited money in it, after when i go to withdraw cash they said that your account has been debit freezed.
                            My account no.in kotak bank is [protected] this account has been activate in the name of praveen kumar padma

                            So bank advised me u submit your id proof and address proof your account will be activate within 5 days. Now that time i have address and id proof in the name of praveen kumar so i have submited my id and address proof but bank not activate my account due to name mismatch. I also contact your customer care but they telling me it is bank problem and only bank have right to activate your account. But bank officer even branch manager's not listening me and not providing me any solution. I have also submit a indemnity letter and update aadhar with orignal hard copy every time they said your account will active within 7 days but still my account not open. I am very tense what i will do please suggest.

                            Note :1-kotak mahindra bank madipakkam branch does not solve querries.

                            Kotak mahindra bank has given me very bad experience. They don't listen and don't address the complaint for weeks together. The bank staff seems to be not so honest in dealing with their own commissions and omissions.

                            Note : 2 kotak bank customer service and nodel office services are worst in india banking. Even they are not responding email. Every time raise a complaint on customer care for resolving the request they wants 7 working days. Worst services given by kotak bank

                            — forwarded message —
                            From:
                            Date: tue, feb 13, 2018 at 12:15 pm
                            Subject: notification - service request no:1-[protected]: open
                            To: [protected]@gmail.com

                            Dear customer,

                            This is to inform you that your service request has been registered

                            Service request number

                            : sr#1-[protected]

                            Customer name

                            : padma kumar

                            Service request type

                            : documents submitted at branch

                            Date of request and time

                            : 13-feb-2018 12:13:18 pm

                            For any queries in this regard, please contact our 24x7 customer contact centre at [protected] (Local call charges apply), (For security reasons & seamless experience, kindly call only from your registered mobile number and validate with phone banking pin or debit card/credit card pin on the interactive voice response (Ivr) or visit any of our branch.

                            Thanking you and assuring you of our best services at all times.

                            Best regards,

                            Kotak mahindra bank ltd.

                            Please do not reply to this mail as this is an automated mail service.

                            Copyright kotak mahindra bank ltd. All rights reserved privacy policy | disclaimer

                            Disclaimer:this communication is confidential and privileged and is directed to and for the use of the addressee only. The recipient if not the addressee should not use this message if erroneously received, and access and use of this e-mail in any manner by anyone other than the addressee is unauthorized. The recipient acknowledges that kotak mahindra bank may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus.


                            Thanks & regards,
                            Praveen kumar. Padma

                            Mobile no :+91-[protected], +91-[protected]
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              Huzaifa Parkar
                              from Pune, Maharashtra
                              Feb 13, 2018
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                              I've opened an account at kotak 811. At that time they said its zero balance account. You dont have to maintain the balance. Now i've received the message that your account has been debited. When i checked transaction reference it says cw fee reference number tbsm. They charges 29.50 rs for 5 times. What should i do now? Should i close my account or something else?
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                prbs
                                from Kolkata, West Bengal
                                Feb 13, 2018
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                                Address: Kolkata, West Bengal, 700008

                                To whom it may concern,
                                My name is prosenjit biswas residing in dankuni hooghly (West bengal)
                                I received a phone call from chandra ghosh her calling number [protected] kotak mahindra office situated at shakespeare sarani a. C market 6th floor kolkata, stating that ur c. V is shortlisted for back office job at our office u need to come up for the interview at our office, when i reached for interview they said u need to deposit 1300 inr for job training & examination purpose. My question to them a branded organization cannot ask money to candidate for training & exam purpose, she replied this is irda government examination we will assist you to pass the examination after passing the exam u can easily sell our kotak insurance policy, they really making fool to jobless people, they are not telling any true about the job vacancy, insurance agent and back office executive are not same, everyone on the office pretending to be hr, but actually all of them are insurance agents, i waste my time & current job.
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  D
                                  from Mumbai, Maharashtra
                                  Feb 13, 2018
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                                  Address: 400101

                                  We have taken a pl from citi finance bank of 24 k in 2006 for 24 moths after that we have paid 16 emi's citi finance was permanently closed we have reach to them to pay the emi's in their office but their officer doesn't take the emi they telling the bank was officially closed.
                                  So many years later the kotak mahindra bank was calling for that remaining emi's & calling abusive to me, my wife & my children, they doesn't have manners that how to talk gently now we are frustrated from their bad communication.
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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