Maxbhi / Elcotek Telecom Complaints & Reviews

This is related to order number 572960. It's been a month since i am struggling with this order. These frauds there sent me a cheap local otg saying it's compatible with my phone model when in reality it's not. Then after 20 days of struggle they agreed to replace my product but only if i send the product back to them at my own expense. These frauds think that the customers are bloody # who will bear with all their crap! I have a clear call recording of my conversation with their customer service representative where he has accepted that they have displayed the product saying that it's compatible with my phone model. Now i want them to either replace the product with a proper one at their own courier expenses or simply refund my money back to my paytm wallet!!

I placed an order nokia lumia 730 display lens (Order #585162) and paid rs 1215 from maxbhi.com online website on aug 12. I got the confirmation of the order the very next moment. The next day i received a mail, that they have cancelled the order and transferred my amount to their wallet without my permission. I then placed request to refund the amount back to my account, that they committed to get my refund in 7-10 days. The same day i booked a complaint to them, for that they committed to reply in 72 hrs but didn't got any reply. But after several days i got a reply from mrs. Amitha sharma with apologies. But till now after 20 days the refund is not made by them. I have send a couple of mails after these, but there's no reply. Now i am really feeling that maxbhi.com is really a fraud site. I am planning to get legal help from this cheating activity. Also this may be tricky game of gathering the money from various orders, utilize them and refund only after long gap. It must also be noted that the money will be debited from our account within seconds as we click, but refund will come after several months, thus they get the chance to use our money. If any lawyers see my complaint, i request them to act against these type of cheating. Also if anyone have these type of cheating experience from maxbhi.com please respond

I have ordered for back cover for nokia lumia 620 - pink on 17/08/2017, 10:08 pm vide order #592079 through online portal maxbhi.com. Rs. 289.89 were paid by on same day i. E. 17.08.2017 through net banking. The said item received to me on. 23.08.2017 in the defective/duplicate condition. The head phone jack point is missing in the item, whereas it was showing at the time purchase.

Now company is neither replacing the item nor refunding my money.

Dear sir,

I have ordered a flip cover of karboon titanium machsix and i have made payment with paytm but due to transaction failed 648 rs deducted from my paytm account order id-566297 and transaction id - [protected].

Please refund the above transaction.

This is my previous mail.
And after this complain i got a phone call from maxbhi and they told me that we will again process your order and kindly remove your complan. But its been a month and nothing is happen neither i have received my order nor any transaction refund to me.

Thanks & regard,
Mukul kumar mahato,
Mob-+91-[protected]

Maxbhi.com order #555662

I had ordered touch screen digitizer for micromax a110q canvas 2 plus from maxbhi.com through dtdc couriers, however after opening the package i found that the touch screen digitizer was broken, the product is completely damaged.

I had raised the issue with maxbhi.com, and as per maxbhi.com they are not responsible for any kind of damage in transit/transport.

I have sent several emails to dtdc customer support, however did not get any response from them.

I request a refund of my money.

Order no. 534134
I had ordered vivo y 28 back panel in first week of july but 2 days later i received an email stating that the order is cancelled and the amount has been credited into maxbhi e-wallet. I cannot find any link wherein i could request the money to be credited into my account.
I tried calling maxbhi customer care but there is no response whatsoever. Neither there is any response on my email query.
I want the money back into my account from where i had ordered. It has been one and half month since my money is lost in this fraud. This kind of stuff is totally not acceptable and the repsonse from maxbhi has been too much irritating. Stop this fraud and give me my money back into my account right away. You have no right to fool customers in this manner.

I do not know how this company got their business registered. They must have bribed some one. I do not know how they have received good reviews. They took an order for an unavailable item and then have not returned the payment even after 15 days and keep coming with excuses, it is due to banking delays.in fact i wanted to place an order for an alternate item which is supposedly in stock, i have refrained from placing the order as i have not received my refund as yet. I have lost complete faith and trust in their online business. I hope they are not a fake and scam online business. I am seriously considering complaining to consumer affairs if my monety is not refunded to my bank account in the next two days. I may even complain to the pmo's office to get their business de-registered and their license cancelled. Such companies are no fit to carry out business.

Please check your system and refund my amount on priority basis. As I have not received my refund even after 30 days.
You say that you have refunded but that is a total lie. Please don't cheat on my money and refund me at the earliest.
Check photos for additional information.

I placed an order for lumia 630 display which costed me rs 416. After 3-4 days the order was automatically cancelled and i got a mail saying that a refund has been done on my e-wallet. I opted to get it transferred to my bank account. I got the mail that a refund has been processed but since then did not receive the money. Its been 2 weeks now.

Order #584864

I would like the money to be refunded right away.

My orders #515273 of 21.6.17; #516535 of 22.6.17 & #517509 of 23.6.17 were cancelled but not refund any amount till today. The item were all 'in stock' when i placed the order, but as soon as i paid the amount, they cancelled my orders but not refund the amount i paid. I've downloaded my bank statement from 1.6.2017 to 23.8.2017 and checked it, but it still not credited the refund amount to my bank account.

I ordered mobile battery for 2500ma, they deliver me 1800 ma which was also faulty. I send it back with courier by spending 150 inr. I got a call from them that they dont have 2500ma battery & can deliver only 1900 ma. Maxbhi is not ready to refund. It is cheating. They are fraud company. How the government allows this type of company.
Orader id #564795

Hello my order number is 589061 on www.maxbhi.com. my total order amount is 450.10. It's been over seven days still i didn't received any amount credited to my bank account. Your support email is not responding. And your customer care number is not answering any calls. This clearly shows how you people are working. If i didn't receive any refund within tomorrow evening (22.08.2017). I will then file ipc 425, ipc 420 and ipc 191 in the police station no matter whatever the cost required to shut you down people. This is my last warning. The case will also include paytm and ccavenue for helping the criminal act.

I tried sending mails to you for transfer of my wallet amount to my account. Details given below.

I have a amount of 536rs in my wallet. Please transfer the amount to any of the following account.

Paytm : [protected]

Bank: idbi
Ifsc code : ibkl0000244
Branch: nerul (E), navimumbai
Account no: [protected]

Regards
Bharath rao
User: [protected]@gmail.com

In spite of sending so many mails to sales and [protected]@maxbhi.com there has been no response. The only message was the mail sent to support was bounced back details below

Final-recipient: rfc822; [protected]@maxibhi.com
Action: delayed
Status: 4.4.1
Diagnostic-code: smtp; the recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720
[maxibhi.com 162.210.195.122: timed out]
Last-attempt-date: sun, 20 aug 2017 10:41:49 -0700 (Pdt)

I have gone through lot of complaints in this portal and realised your modus operandi. You people don't respond to calls. Mails bounce back. And whatever we try to order 90% times you can't arrange from your so called vendors, and the money we send, you don't send it back till we put a complaint on this portal. Is this some kind of scam where you use our money for your business and for people who don't follow up with you, you never return back. I feel if this is the the type of business you want to do it won't be long before you guys are put beyond bars for duping people. Pls close down the portal and stop duping people. I have sent a copy of this to cyber crime.

Guys anybody who wants to complain can send a mail through this portal.
https://www.cybercrimehelpline.com/submit-your-case

On the date 05.08.2017, i booked the intex cloud q11 battery on a maxbhi.in website my order id: (577016) but on the date of delivery of product he cancelled the order without any reason and i'm already paid through my bank debit card and i request to refund my money to my respective bank but they told it will take 7-8 working days so i thought it's ok i can wait, but after 15 days there is no confirmation about refund of money to my bank account, i have all the proof of transaction i can complain to the police station if my money not received.

I ordered (#572381) tab 3 10.1 digitizer.
My order was cancelled for shipment delay from supplier and money was credited to e wallet.
I opted for refund to my bank account, but its around 17 days, yet money is not transferred.

Its my strong opinion that they are cheating on customers as its the repetitive case.
Why always supplier fail to ship?
Why always customers are supposed to take followup of refund even on 17 days of refund request?

Dear maxbhi team, i want my money back immediately. Requested to do needful!!

I ordered iberry auxus beast lcd complete folder for an amount of rs 2446 on 02.07.2017 order id number is 528272. So far the product was not delivered or the amount was not refunded. I asked so many times. There is no reply for the abovr mentioned product. One day they sent email as the order was cancelled. I think this is a original pacca fraud company. How the government allows this type of companys. Please provide any suggession to get my amount back.

Hi,
I am not getting positive response from maxbhi team, they are trying to annoying me by misguiding me, i am attaching broken picture of product.

I think they should close their business and sit home when they can't provide quality and good customer services.

As per mr. R. K. Awasthi (Maxbhi.com) product which i ordered it was damage while transit and bluedart has to take responsibility, pls help me to replace my order.

Order id. 581634, bluedart awb # : [protected]

After follow up with bluedart response is "we request you to contact shipper for further assistance in this regard."

I need my product to be replaced.

Regds,
Rajesh mishra
[protected] (Bangalore)

From: maxbhi.com
Date: mon, aug 14, 2017 at 11:50 am
Subject: maxbhi.com: new update to replace request #2273
To: [protected]@gmail.com

Dear rajesh mishra,

Comments:
Dear rajesh mishra, apologies for the inconvenience caused. As per our shipment details, we was dispatched the fresh product. Please do find the image link of the dispatched product. This image was captured, when your product was ready for shipment. https://www.maxbhi.com/images/detailed/2179/[protected].jpg according to our warranty terms and conditions, we are not able to replace your product if it has been damaged in transit by the courier company. You can lodge a complaint in blue dart express limited by attaching broken product images regarding your transit damage at: - [protected]@bluedart.com and keep cc this mail with us on [protected]@maxbhi.com so that we can also follow your case and if required (By courier company) than we provide him the relevant documents. (Note :- do not forget to mention your tracking number in the subject column) warranty does not cover any damages or losses caused by postal or shipping services (Courier company). We recommend you carefully to check the package contents according to packing list in front of postal service or shipping company representative. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here: https://www.maxbhi.com/warranty-terms.html

As i placed an order on july 18th, it was cancelled by maxbhi without any intimation. I have paid the amount through paytm, after reaching maxbhi team through customer care & mails they always saying it will be done in 10 days but still i didn't received amount from them, no one in support is so called support team as they don't how to handle customer also. While talking to them they will disconnect calls and not processing refund amount.. Dear maxbhi provide the amount to your customers as they didn't received your products, is it fine to you to keep customers amount with you without delivering product and not processing refund... Worst experience in my online purchase.. Worst service of maxbhi

Sir i ordered two times intex aqua wing battery first time i paid the order rs.609 on 29-07-17 they cancelled the order due to unavailability of the product but i did not received the amount to my bank as refund again they showed the same product available again i put the ordeer and paid 669 rupees again they cancelled the order due to unavailability is this a joke for them when i will get the refunds of my two orders plz.. Look this issue my oder numbers are 566813 and 587553... Arunkumar

Dear sir
Pls see below the conversation between me and maxbhi.
I ordered the right product but they were gave me wrong model and saying that both models are same but its not fitting.

Shambu (Iam - customer) i requested for 5302 model but you gave me 5300 model saying same outer side structure but its not fitting. I added the photo, you said you will give replacement but you are not giving, please do the needfull immediately
Added by shambhuling on date 16/08/2017, 09:40 am
Dear shambhuling,

Kindly send us the differential image of flip cover from where it is not compatible in your handset on
: [protected]@maxbhi.com else you can upload an extra image by login in your maxbhi account follow by my account section and then click replacement option.

And mention your order number on there. Make sure the images are below than 1 mb and in jpg format.

Added by rinku kumar awasthi on date 14/08/2017, 05:47 pm

Dear shambhuling,

Kindly send us the differential image of flip cover from where it is not compatible in your handset on
: [protected]@maxbhi.com else you can upload an extra image by login in your maxbhi account follow by my account section and then click replacement option.

And mention your order number on there. Make sure the images are below than 1 mb and in jpg format.

Added by rinku kumar awasthi on date 14/08/2017, 05:46 pm
I also tried today but the flip cover for samsung galaxy pocket duos s5302 - white not fitting to my mobile which is gt-s5302, because you gave gt-s5300
Added by shambhuling on date 14/08/2017, 05:13 pm
Dear shambhuling,

We at maxbhi.com sell compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. Also the same has been mentioned in our terms and conditions which can be read here: https://www.maxbhi.com/warranty-terms.html
For any further queries or information, please feel free to write us on: [protected]@maxbhi.com

Added by rajat on date 14/08/2017, 04:47 pm
You sent me wrong model product, i called the blue dart delivery guy to return it but he didnt received call even thoufgh after calling many times.
Added by shambhuling on date 12/08/2017, 05:39 pm
I got gt-s5300 model but i ordered for for gt-s5302
Added by shambhuling on date 12/08/2017, 05:33 pm