Maxbhi / Elcotek Telecom Complaints & Reviews

I ordered (#572381) tab 3 10.1 digitizer.
My order was cancelled for shipment delay from supplier and money was credited to e wallet.
I opted for refund to my bank account, but its around 17 days, yet money is not transferred.

Its my strong opinion that they are cheating on customers as its the repetitive case.
Why always supplier fail to ship?
Why always customers are supposed to take followup of refund even on 17 days of refund request?

Dear maxbhi team, i want my money back immediately. Requested to do needful!!

I ordered iberry auxus beast lcd complete folder for an amount of rs 2446 on 02.07.2017 order id number is 528272. So far the product was not delivered or the amount was not refunded. I asked so many times. There is no reply for the abovr mentioned product. One day they sent email as the order was cancelled. I think this is a original pacca fraud company. How the government allows this type of companys. Please provide any suggession to get my amount back.

Hi,
I am not getting positive response from maxbhi team, they are trying to annoying me by misguiding me, i am attaching broken picture of product.

I think they should close their business and sit home when they can't provide quality and good customer services.

As per mr. R. K. Awasthi (Maxbhi.com) product which i ordered it was damage while transit and bluedart has to take responsibility, pls help me to replace my order.

Order id. 581634, bluedart awb # : [protected]

After follow up with bluedart response is "we request you to contact shipper for further assistance in this regard."

I need my product to be replaced.

Regds,
Rajesh mishra
[protected] (Bangalore)

From: maxbhi.com
Date: mon, aug 14, 2017 at 11:50 am
Subject: maxbhi.com: new update to replace request #2273
To: [protected]@gmail.com

Dear rajesh mishra,

Comments:
Dear rajesh mishra, apologies for the inconvenience caused. As per our shipment details, we was dispatched the fresh product. Please do find the image link of the dispatched product. This image was captured, when your product was ready for shipment. https://www.maxbhi.com/images/detailed/2179/[protected].jpg according to our warranty terms and conditions, we are not able to replace your product if it has been damaged in transit by the courier company. You can lodge a complaint in blue dart express limited by attaching broken product images regarding your transit damage at: - [protected]@bluedart.com and keep cc this mail with us on [protected]@maxbhi.com so that we can also follow your case and if required (By courier company) than we provide him the relevant documents. (Note :- do not forget to mention your tracking number in the subject column) warranty does not cover any damages or losses caused by postal or shipping services (Courier company). We recommend you carefully to check the package contents according to packing list in front of postal service or shipping company representative. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here: https://www.maxbhi.com/warranty-terms.html

As i placed an order on july 18th, it was cancelled by maxbhi without any intimation. I have paid the amount through paytm, after reaching maxbhi team through customer care & mails they always saying it will be done in 10 days but still i didn't received amount from them, no one in support is so called support team as they don't how to handle customer also. While talking to them they will disconnect calls and not processing refund amount.. Dear maxbhi provide the amount to your customers as they didn't received your products, is it fine to you to keep customers amount with you without delivering product and not processing refund... Worst experience in my online purchase.. Worst service of maxbhi

Sir i ordered two times intex aqua wing battery first time i paid the order rs.609 on 29-07-17 they cancelled the order due to unavailability of the product but i did not received the amount to my bank as refund again they showed the same product available again i put the ordeer and paid 669 rupees again they cancelled the order due to unavailability is this a joke for them when i will get the refunds of my two orders plz.. Look this issue my oder numbers are 566813 and 587553... Arunkumar

Dear sir
Pls see below the conversation between me and maxbhi.
I ordered the right product but they were gave me wrong model and saying that both models are same but its not fitting.

Shambu (Iam - customer) i requested for 5302 model but you gave me 5300 model saying same outer side structure but its not fitting. I added the photo, you said you will give replacement but you are not giving, please do the needfull immediately
Added by shambhuling on date 16/08/2017, 09:40 am
Dear shambhuling,

Kindly send us the differential image of flip cover from where it is not compatible in your handset on
: [protected]@maxbhi.com else you can upload an extra image by login in your maxbhi account follow by my account section and then click replacement option.

And mention your order number on there. Make sure the images are below than 1 mb and in jpg format.

Added by rinku kumar awasthi on date 14/08/2017, 05:47 pm

Dear shambhuling,

Kindly send us the differential image of flip cover from where it is not compatible in your handset on
: [protected]@maxbhi.com else you can upload an extra image by login in your maxbhi account follow by my account section and then click replacement option.

And mention your order number on there. Make sure the images are below than 1 mb and in jpg format.

Added by rinku kumar awasthi on date 14/08/2017, 05:46 pm
I also tried today but the flip cover for samsung galaxy pocket duos s5302 - white not fitting to my mobile which is gt-s5302, because you gave gt-s5300
Added by shambhuling on date 14/08/2017, 05:13 pm
Dear shambhuling,

We at maxbhi.com sell compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. Also the same has been mentioned in our terms and conditions which can be read here: https://www.maxbhi.com/warranty-terms.html
For any further queries or information, please feel free to write us on: [protected]@maxbhi.com

Added by rajat on date 14/08/2017, 04:47 pm
You sent me wrong model product, i called the blue dart delivery guy to return it but he didnt received call even thoufgh after calling many times.
Added by shambhuling on date 12/08/2017, 05:39 pm
I got gt-s5300 model but i ordered for for gt-s5302
Added by shambhuling on date 12/08/2017, 05:33 pm

Maxbhi / elcotek telecom customer care's response, aug 09, 2017
Dear mr. Ayyappadas j sir... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with maxbhi.com. As i can check your order #574115 with maxbhi.com. Your order is currently being processed and is at the final stage of quality check. Please give us a maximum of 24 to 48 hours to completely process the order.
We will be informing you about your order status at each and every stage of the process, as and whenever it happens by sms / email. Alternatively you can track your order status with your login and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved

Thanks maxbhi... My order recieved today... So my issued is solved.. Thank u..

I have ordered a back case of my micromax a116. The order was successful but the merchant got back to me via email stating that the product is not available and hence, the order has been cancelled and they are going to refund my money rs. 366.22 in my bank account. They said the refund may take 7 to 10 days. Today it has been crossed 16 days but i have not received my money in my bank account and they did not even communicate to me and not responding to my emails. Please help.

I have bought
Charging connector for hp slate7 voicetab
Code: et-cc-101678
Data cable for hp slate 7 voicetab - microusb
Code: et-cable-data-114377
Lcd screen for mitashi thunder plus (Replacement display without touch)
Code: et-lcd-133314

From maxibhi.com on 08/08/2017, but still the product they has not delivered (16/08/2017). I have complaint them through mail & telephonic, but they are not responding.

I have ordered for the above cited product on 2/07/2017. They informed me that the product will be send shortly after processing my order. Neither they have given me any information in this connection nor they have sent the product till date. This practice resulted in delaying some of my important works connected with the mobile phone for which I have given the order. Hope that even at this late hour maxbhi will take necessary action to send the product without further delay and will consider the feeling of a customer.

Order id is 565722. The order was cancelled by the seller. Amount was added to e wallet. On request. Amount was deducted from e wallet on 3 aug.. Yet not refunded in bank account. Till 15 august.. Maxbhi is not replying through emails.. Very
Disappointed.. With the company.. Nobody is picking up the complaint helpline number. Kindly see to the matter

Dear Sir,

I have ordered a flip cover of karboon titanium machsix and i have made payment with paytm but due to transaction failed Rs-648 deducted from my paytm account order id-566297 and transaction id- [protected].

I have talked to paytm but they told me that the transaction is done from their site after that i have talked to Maxbhi customer support and they also told me that my transaction is not successful and they don't get the money then where is whole money gone from paytm.

Thanks and regards
Mukul Kumar
Mob- [protected]

Hello sir
I am gugun recently i ordered back cover for micromax funbook in maxbhi.com after the order is confirmed and my money is being cut from my account they text me saying the item is out of stock. I request for a full refund but they put it in my ewallet which is of no used to me. I called them but they never answer my call. I emailed them but they never respond.
I want my money from my ewallet account to be transferred to my bank account.
Details:
Order id: #550500
Date: 18/07/2017
Amount: 526 rupees
My contact number: [protected]

I had ordered lenovo vibe k5 note full body assembly three times order No 503128 and 529266 from paying from my paytm account. and order No #514538 paying from e wallet account

which got cancelled all the times times from your side. Can you please refund the cancelled order 503128 & 529266 amount to my paytm account [protected] from which i have made payment? I tried calling on the customer care number several times and also sent email their is no reply..

Dear Maxbhi,

I had ordered Alcatel touch screen with digitizer complete assembly, which got cancelled from your side. Can you please refund the cancelled order #579918 amount to my bank account? I tried calling on the customer case number several times and also sent email.

You don't seem to have a proper communication channel!! Could you please refund the amount back to my bank account?

I had made an order many times for a Sony Smart Watch Full Body casing with latest order no-#580206. after i came to know that this site is bogus and has no inventory, i wanted to transfer my money from ewallet to my bank account. now there is no option to do that in the website and customer care is not available through phone or chat or even by mail blocking my money rupees 1711/- since long time. worst ever online experience with worst maxbhi. Time waste and I don't why they wont pick the calls, no responses to email. if they dont have products, why to waste our time

I have ordered 3 times same product. The items get automatically cancelled and the points get added in the wallet, which is not useful to us. These seems to be like new way of cheating customers. If the products are not available why to do display in website. There are more than 431 complaints from Customer sides.
576864
582129
584444
584612
If you can arrange for the delivery of the products or refund the amount to the credit card. It would be highly appreciated.

Sir, ordered a battery 3 times (Lava pixel v2). But everytime order is cancelled and amount is refunded in e-wallet. So i don't want the item. Kindly refund the money to bank account.
A/c no. [protected] (Sbi iritty branch)
Ifsc - sbin0070647
Order id - 548770, 569837, 575419.
Net amount is 710 rupees...
Please solve the issue as soon as possible.

My order no.581830 and it's status is psd. It's status hasn't changed from that for days and when i try to call or mail i haven't got a reply yet!!! I can't reach customer service either. I have been on their call for 20 mins but still the call never connected. Please contact me and let me know when my order will be delivered. And what does psd mean???

Hi,

I have ordered a nubia z11 mini digitilizer but the order was cancelled by the seller and refund to the bank was initialized on aug 1st of 2017 but still now it is not reflecting in my bank.

Tried calling them they say give us 24-48 hours to solve this issue still not resolved.

They always say write email and the issue will be solved then why hell they are using a customer care number for taking issues.

Alwways get reply very slow and ask's aditional time for it.

Tried all possible ways communicating them for transaction id for refund still now no response.

My order number's are 566087 & 566087