National Insurance Company Complaints & Reviews

I renewed my car insurance before the due date through online on 4th july 2016 by paying rs. 3, 144/- but did not got the policy immediately. After following up with national insurance team i got to policy but the vehicle idv value is just rs. 20, 000/- as it was rs. 2, 65, 000/- last year. There was no claims made during last year.

I have been following up for refund or to get the idv value corrected but no response from anyone.

Please refund the money which i paid.

Kishore
[protected]

I have filed a RTI vide no. STC-RTI-PIO-2964/13774 and received response from Office- District Transport Officer, Jalandhar no. 162; as under-

“It Is Here By Submitted That The National Engineering College, Jalandhar Is Having A Valid Licnese Bearing No. 4/Ts/Dto/J/92-93 Issued By This Office Under An Endorsement For Giving Training To Drivers To Drive Goods Carriage Carrying Goods Of Dangerous Or Hazardous Nature To Human Life Under Rule 24 Of Central Motor Vehicle Rules, 1989. Its Validity Is Up to 04/11/2017.”

I have submitted the copy of this RTI to national insurance co. ltd against a claim ODH-47813/1200 of Ms R P Transporter; they deputed an investigator for verification and responded in writing that they have received a response from DTO Jalandhar as under-

“Retd. (returned) in original with remarks that this office has not been endorsed the vehicle carrying goods of hazardous nature to National Engg. College, 184-Mota Singh Nagar Jalandhar as per this office record. ".

Both the statements are contradictory and stated by the same office and Insurer has rejected the claim.
Now I request you to please provide the proper information so that we can transfer the risk to insurer or institute whoever it may concern.

Transaction no CM[protected] bank transaction no IG0CNBDZU7, but not receipt the insurance certificate. please provided the certificate to my email address. policy no[protected]. Name Mrinmoy Mondal

My PA claim no. PA/96568 is passed one month back but still not credited in my account, I have continue follow up with your office in ODE near Anand, Gujarat( policy taken from this office) they have gave us Mobile no. [protected] to talk, I have also talk with him, but still amount is not credited in our account.if we will not get our claim amount in our account in next 2 days we will go to consumer court

Sir,
I visited nicl, do in idco tower, bhubaneswar today for renewal of my policy. To my surprise the agent there, asked me 100 rupees above the receipt amount as their charge.
When i told this to the employees present there, they told me that you fill the form yourself and dont give any money extra otherwise you have to.
Does the nicl not giving commission to agents from the receipt money? Why a common man can fill the form for tenrwal? If its happenning inside the do office then what about the small offices.
Can this complaint earn any positive output?
Regards..
Shesadev mishra

Dear concern, we have ever year two wheeler premium paid with in time but ever time we will be paid extra premium & collected by national insurance. I asked the details but they dont have any information.
Now i want clarification the premium increased. So, kindly provide the details
Policy no:[protected]
Dated[protected]
Amount paid :899/-
Mobile no: [protected]...

My mediclaim Policy No:[protected] Effective Date : 09/08/2015 an Expiry Date :08/08/2016 but when I try to renew the policy online it shows Effective Date : 09/08/2016 an Expiry Date :08/08/2017 and showing Your Premium Payable is Null.

I try to renew the policy last 7days, now what can I do.

Ph. [protected] & mail ID : [protected]@gmail.com

Claim amount not received

My claim no.12973520. My claim was approved by you on last 10 days
Amount of rs.12518/- but till today i have not received claim amount. As per your rule with in 7 days from claim approval date your credit is given. Please let me know the proper reason for delay of claim amount, as i have received various reasons from your side for delay of claim amount. Please look into the matter as early as possible.

This is to inform you that i have a motor policy in national insurance company of rs.1401, policy no-200100/31/15/[protected] few months’ back i applied for a renewal of my earlier policy which amounted rs.1200, policy number-20030/31/14/[protected]
On doing so, the agent (shri bapan sarkar, agent code:[protected] made a mistake and my policy which was of first party, was changed into third party policy, later when i complained about that mistake the company agent assured that the mistake was corrected and in doing so they cancelled the tp and changed my policy back to the first party policy but this time they increased the policy amount to rs.1400. after all the redo of my policy, i claimed for the refundable amount of the tp policy which i paid accounting their mistake. although they assured that i will be refunded with the amount i. e. rs.693 within a week’s time but it is very disappointing that its been 5 months running. now that they are not showing any interest in taking the necessary action for the refund of my money, therefore, i want some serious action to be taken against the company in order to help me get the amount of money which they are not approving till date.
Although i have been visiting the company office regarding the holded amount most often for which they sent me back home saying that it will be cleared soon but it’s been quite a while now that i am tired of requesting them to do their job.
Company address-arun prakashmansion, gs road, bhangagarh, guwahati, kamrup, assam, pin:781005


Regard,
Samiran kalita
Contact no-[protected]/[protected]

Dear sir/ madam
My bike was stolen on 15.08.2015 at around 9.00am to10.00am. I informed this incident to nic and police on 15.08.2015. Fir was registered on 16.08.2015. After that surveyr came in feb 2016. I submitted all document like copy of fir, untrace report, court evidence, bike rc, invoice to jhandewala office in march 2016. Now they are asking call detail from police control room [that is no 100]. But as per police control they have only 6 month old call record so for 15.08.2015 call detail could not be produce. Initially i was not aware about that. As of now they are again and again asking 100 no call detail. Is there any rule that without call detail claim not acceptable. If i do not have phone than what will be the condition. Kindly help me. Its very sad

Thanks with regards
Lokendra singh

Sir, tthe challan of rs 40804 was depoisted by pathankot branch onn 05/06/2012 under bsr code 0300366 challan no 00014 for the tds deducted on interest paid to the undermentioned persons, which is not being reflected in your 26q return of ist quarter f y 2012-13 a. Y 2013-14. Because of which notice from income tax authorities is being raised for deposit of tax.
Name pan no income tds
Namrata mahajan aaqpg2249f[protected]
Aman jyoti adkpj9742k[protected]
Sanjeev kumar aevpg5874r[protected]

Please do not consider it as complaint. Time constrain is the reason to use this platform.

Thanks and regards
Namrata mahajan
Anand vihar
Dinanagar 143531
Punjab
[protected]

Dear sir/madam,

My name is deepak dixit s/o mr arvind dixit r/o 37b/285, nagla haweli, dayal bagh, agra.
I would like to inform you that i had a bike (Hero passion pro) vh no-up 80 cp 6030 and i got my bike insured from national insurance company, m g road, agra on 21.06.2015 after that my bike has been stolen on 26.06.2015 and i informed to police, insurance company and rto about it.
I have done all the formalities for getting claim but still i did not received the claim amount.
So please take an action about this case so i can take my claime amount.

I shall be very thankful to you for this act of kindness.

My policy no-[protected]
Claim no-[protected]
Vh no - up 80 cp 6030

Regds


Deepak dixit
Ph no - +91 [protected]

I have claim of my vehicle no RJ147C5147 in name of Bina Dave since 4 months
But since 4 months I am going Insurence company but no positev reply
Pl see my case positively

Its being last 2.5 months i am not able to trace my actual claim clearance from the company. Have called each one of the respective heads with all forwarding the calls to others person who dont even respond.

Infact myself speaking to insurance company / sometimes at honda assure where from buyed the policy. Also have gone deep into & spoken to concerned surveyor team who as per them have forwarded the same 17 days back. Can someone from insurance look into it.

Name -: ashish arora
[protected]

Dear sir;
Our vehicle gj-03-bt-6703 with policy no.302000/31/15/[protected]
Had been meet with an accident. whose claim was filled and final r. i. was done on[protected] and bills of works were also submitted. that process was done before 3 months ago yet no response has been given by the company. market is down now a days and we are facing a financial crisis. the money which we borrowed from the market for repairing the vehicle are to be returned back, so we have a high financial crisis.

O sir it is our humble request that you take required actions and do what is needful.

I took a car insurance from your company for my honda city
Reg no up93v5151 i am not very sure about date 3 months back i put an accident claim in your jhansi branch i did not get any positive response from your company side 4 or 5 times i have visited to your branch but i could not meet your officer who handle claim not even a single time i found him on his work station. And other employee refuse to entertain claim.
I am quite worry about your services working style and behave of your employee with clients..
Request you please let me know what is status of my claim..

Regards
Noorul qureshi

Sir,

It is humbly submitted as under:-

1. that i man mohan jerath, resident of 129, puda colony, green avenue, amritsar, panjab, is an old policy holder of national insurance company ltd. bo 4, mall road, amritsar (branch code 401208) and for the last several years, purchasing mediclaim policies from them. similarly, i purchased cashless mediclaim policy no.401208/48/13/[protected] from them, on 11.8.2013 for
Rs. 1, 00, 000/-, towards general medical and rs. 200, 000/- towards critical illness under varishtha medi claim policy. which was valid for the period till 10.8.2014.
2. that during the validity of the policy, ito get admitted in fortis escorts hospital, amritsar, for a day and claimed rs. 12, 482/- leaving behind insured amount of rs., 87, 518/- towards general medical and rs.200, 000/- towards critical illness.
3. that i again suffered from heart problem and was to be admitted in fortis escorts hospital, amritsar on 15.10.13 for my heart bypass surgery. after the surgery, i was discharged from hospital on 23.10.13. the hospital raised an inpatient bill for rs. 2, 01, 200/- dated 23.10.2013 ’ and claimed the amount directly from park mediclaim tpa (admn.), new delhi, but they sanctioned only rs. 87, 518/- and disallowed rs. 113682/-.
4. further on the date of discharge i. e 23.10.2013 and again on 2.11.2013, i purchased certain follow up medicines for total amount of
Rs. 2650/-. immediately after discharge from fortis escorts hospital, i on 19.11.2013 filed a claim with your bo 4, mall road, amritsar, enclosing therewith all the documents as listed therein, which includes:-
A. claim form
B. original park mediclaim card no. 91310715
C. inpatient bill for rs. 201200/- issued by fortis escorts hospital
D. grant letter dated 23/10/13 for rs. 87518/- from tpa, new delhi..
E. receipt dated 28/10/13 for rs. 113682/- issued by fortis escorts hospital, of their having received the balance payable amount from me.
F. three medicines bills for rs. 2650/-.
5. that at the time of issuing the said policy, i was told that the policy will cover rs. 1, 00, 000/- against all kinds of mediclaim and
Rs. 2, 00, 000/- against all kinds of critical illness. despite repeated reminders for the terms and conditions of the policy in detail, your bo no.4 mall road, amritsar failed to supply any terms or conditions except whatever was mentioned in the insurance policy, supplied to me.
6. that in the mail sent by tpa, new delhi to fortis escorts hospital (escorts heart and super speciality institute ltd., amritsar), it is clearly mentioned by tpa that only rs. 87518/- has been granted and hospital must collect the excess amount over and above the authorisation amount from the concerned member prior to discharge from the hospital as per rules and regulations of the hospital and advised the hospital to arrange further authorization for the balance amount from me, for which the i was forced to make the payment directly to the hospital vide my cheque no. 008049 dated 28.10.13 for rs. 1, 13, 682/- of bank of india, mall road branch, amritsar, duly acknowledged by fortis escorts hospital, vide their receipt no. ipd 89644 dated 15.10.2013.
7. that when the matter was taken up by me, with your afore mentioned branch and tpa the tpa informed vide their communication no. nicchi/18465 dated 19.3.14 that further amount of rs. 9724/- has been sanctioned by them against the balance claim amount of rs. 116332/-and they disallowed rs. 106608/-. i again took up the matter with your amritsar branch no.4 and tpa, requesting them to make the balance payment of rs. 106608/- also and vide my mail dated 28.3.14, requested tpa to send the break up of amount allowed and disallowed.
8. that tpa vide their mail dated 8.4.14 intimated me that claim has been approved for rs. 40, 000/- and reason for heavy deductions of rs. 76332/- is the compensation for cabg will be limited to 20% of s. i of critical illness under section-ii.
9. that i again took up the matter, with your branch no.4 and tpa to make the balance payment to me as their disallowing of
Rs. 76332/- is highly unjustified and unwarranted. your branch no.4 vide their mail dated 24.5.14 ‘ requested tpa to clarify, under which section of the policy 20% (critical illness) amount approved, so that they can satisfy the insured, regarding the claim otherwise please send break up to insured directly.
10. that the tpa vide their letter dated 5.8.14 intimated me that they have closed the claim file.
11. that the tpa also vide their mail dated 18.6.15 and dated 19.6.15 intimated me that my request is being forwarded to the concerned department for processing. they also mentioned that in case the complainant is not satisfied with their settlement, he may take up the matter with the policy issuing office, as the complete claim file has been sent to them on 12.6.15 for their final decision.
12. that i further vide my regd. letter dated 22.8.15 again requested your bo no.4, under intimation to tpa, to make the full payment of rs. 116332/-, failing he shall be compelled to file a complaint with the district consumer dispute redressal forum.
13. that tpa vide their mail dated 12.3.15 again intimated me of their having sanctioned rs. 40000/- against pending claim of
Rs. 116332/-. the tpa have been asking me to send them receipt for full and final settlement of the amount to enable them to send payment of
Rs. 40000/- and further threatening to close the file, in case i do not send them my approval for the same.
14. that since then i have been following up the matter with your bo no.4, but with no result. your bo no.4 has been playing, delaying tactics with one or the other excuse and are unnecessarily delaying to make the genuine payment of pending claim.
15. that the refusal to admit my genuine claim by your bo no4 and tpa is most unjustified, unwarranted and unfair and has caused harassment and mental agony to me your bo no.4 and tpa are not only deficient in service, but has also played unfair trade practice with me.
18. that from the perusal of all the facts stated here before, your goodself will come to the conclusion that the action taken by your bo no.4 and tpa in not admitting my genuine claim is highly unwarranted, illegal and highly unjustified and against the principles of law and natural justice.
It is therefore, prayed that my grievances kindly be examined on merits and your bo no.4 and tpa please be directed to make payment of my very genuine claim..

Dear sir,

I have submitted my all documents at your ambadker circle office last month and they say u will get the money in 7-10 days but still m not receiving money. When m calling in your office the same answer received wait 7-10 days what is this??? My claim already to late first hyundai agency misguiding me more days after nic agent misguiding me and now... Tell me one thing when u r doing our vechile insurance then u taking money immediate and when we claimed u r delaying why??? So now tell me when i will get the money pls do asap... Its my second complaints to u.

Ref: policy no. 200800/48/16/[protected]
Date of issue: 28/4/2016

I renewed my above mentioned mediclaim policy on 28/4/16, but as of today i have not received cashless cards for me and any of my family members. i brought this matter to the notice of the manager of the issuing branch who seems to be in a helpless position. i shall highly appreciate if anyone looks into the matter and do the needful in this regard.

Thanks.
Dr. buddhadeb bhattacharjee
Guwahati.

Sir
screen of mobile was damaged as it was in pocket of my daughter due to slip of scooty in first week of july 2015. The service center of micromax mobile charged Rs.5250 for change the damage screen after 20 days i was able to get the mobile.from that day i am unable to get the claim of my mobile.
as I have submitted all the documents required by them mention below -:

1) Original Repair bill (with PAID Stamp and Seal by the repairer OR proof of payment) - parts name, labour charge and IMEI no / Serial Number or Jobsheet number should be mentioned; spare parts

2) Copy of Estimate/ Job-sheet – IMEI no/ Serial Number should be mentioned- Damage should also be mentioned

3) Copy of Insurance certificate AND Purchase Invoice (Stamp, sealed and signed by the Dealer)

4) Original claim form

5) Letter of description of the Complete Incident with date and time self written by the Insured
Description Letter -
For authorizing and admitting the captioned claim under Accidental Damage policy - Please write the entire description ( step –by – step of the occurrence) - with date/ time/ place and the entire incident how the product was damaged. Where was the phone kept during accident.


6) Cancelled chq photocopy for reference to fund transfer by the Insurance co’

7) Photo ID card

Claim documents mailing address is mention below I have courier all the documents need by them for four times kabhi kuch kabhi kuch do somthing sir its my humble request .


W AND IA SERVICES
342 IIIRD FLOOR VARDHMAN DEECEE PLAZA
SECTOR - 11, PLOT NO - 7
DWARKA NEW DELHI - 110075

Thanks and Regards
Ajay Arora
K-16 Shivalik Nagar BHEL Ranipur
Haridwar(U.K)
Contact no - [protected], [protected]