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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Sep 16, 2025

Complaints 4079

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OneAssist Consumer Solutions reviews & complaints page 45

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Hi,
I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Please deactivate and refund my money asap

Name: m narayana swami
Date of incident : 10/09/2019
Hdfc credit card no. Xx2956
Oneassist relationship number : 5238344
One assist membership no:[protected]

Oct 14, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2019

OneAssist Consumer Solutions Customer Care's response Dear Narayana,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: bangalore, Bangalore, Karnataka

I don't get any call or access to activate this one assist membership.. But they are automatically debited my hdfc credit card account rs ₹1299 without my knowledge. I am already call to one assist customer care service.. Regarding that my cancellation of one assist membership.. And immediately refund my debit amount.₹1299.

Don't activate this type of subscription in future.. With out my knowledge..
Otherwise i will cancel my account in hdfc bank account..

Name: jayashankara a l
Credit card ending: 1703
Mobile no: [protected]
Mail id: [protected]@gmail.com

Oct 14, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Jayashankara,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: C2/901.Nandan Inspera Apartments,, Datta Mandir Road ,, ( Opp Polaris Healthcare ), Wakad ., Pune, Maharashtra, 411057

Hello,

I have been using hdfc credit card ending 7890 for the last 4 years without any annual fee & suddenly i observed that last month i have been debited an amount of rs.1889 as oneassist mfee, which i didn't subscribe and is out of my knowledge.

I did not get any calls/emails from your executives to activate one assist.

Please deactivate the service & refund my amount of 1899 immediately.

Name: lakshminarasimhan s
Customer id : 56685081
Mob: [protected]
Email id: s. [protected]@gmail.com

Oct 14, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2019

OneAssist Consumer Solutions Customer Care's response Dear Lakshminarasimhan,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 09th September and the refund will be initiated within 5 workings to your account from the cancellation date.

Hope this resolves your issue.

Regards

Team OneAssist

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0103 without my concern on date:06/09/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 5226729
Name :- nagineni srinivasulu
Mobile no. :- [protected]
Credit card number ending :- 0103

+1 photos

Oct 14, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2019

OneAssist Consumer Solutions Customer Care's response Dear Nagineni,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

View replies

V

Vaishnavi Sudhakar

from Chennai, Tamil Nadu

Sep 10, 2019

I do not want one assist subscription for my credit card. Kindly cancel. Relationship no. 3994715. I was explained the process as if it was a mandatory thing. Don't need any insurance. I'm not even using the card.

OneAssist Consumer Solutions Customer Care's response, Sep 16, 2019

Verified Support

Dear Vaishnavi,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has already been cancelled and the refund has been credited to your account on 28th August, 2019. We request you to check with your bank.

Hope this resolves your issue.

Regards

Team OneAssist

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Hello,
One assist has without my permission activated the policy of 1399 rs. They activated this last year without my consent. This year also on 6 september they have autodebit the amount despite i have put cancellation request. Please i want my full refund for both of the year. Its a fraud company shoving policy to people without permission. Refund my amount or i will take legal action

Membership id [protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Sep 08, 2019

Updated by Vishal2@2 This is the conversation with customer care

Verified Support

Sep 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vishal,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Sep 11, 2019

Updated by Vishal2@2 Not received refund till now. One assist is trying to escalate the matter.

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Cancellation of one assist membership

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card without my concern on date:07/09/2019. I am not interested about this service and don't want this membership anymore. So cancel the membership and refund the debited amount.

Name :- sumanth r
Credit card ending number: 9438

Oct 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account using the given details. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: 680651

I have contacted the company for cancelling my "plan" while i was in the 30 days period.. They just kept contacting me to withdraw my decision for cancelling the request... And finally they told i was past my refund period and they cant refund anything. My service request number is 4647522

Date of subscription was[protected]
Date of request for cancellation[protected]

Since then i got my first call at[protected] and they told me to wait 48 hrs and refund will be processed
Second call was at[protected] and the same matter repeated

Last call was today[protected] and said that they cant refund since i am past my refund period..
And kept telling me its for my own protection even after i have informed them i dont need the "protection"...

+1 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Sep 07, 2019

Updated by Dervin George * date of subscription was[protected]
date of request for cancellation[protected]

Sep 07, 2019

Updated by Dervin George One Assist — refusal of refund while within the cancellation period

1 Review
Na, Kerala, India
Dervin George on Sep 7, 2019Mark as Resolved

I have contacted the company for cancelling my "plan" while i was in the 30 days period.. they just kept contacting me to withdraw my decision for cancelling the request...and finally they told i was past my refund period and they cant refund anything. my service request number is 4647522

date of subscription was[protected]
date of request for cancellation[protected]

since then i got my first call at[protected] and they told me to wait 48 hrs and refund will be processed
second call was at[protected] and the same matter repeated

View replies

H

Harish Mangala

Sep 10, 2019

I am having HDFC credit card ending 5097, please cancel my one assist membership.please refund my amount which was debited from my account.

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Address: MUMBAI, 380058

Please note that i do not wish to continue my membership with oneassist, it has been renewed without any explicit confirmation from my end. Please cancle it immediately and refund my my total money rs. 1899.00.

I'd like to discontinue the one-assist service. That means there shouldn't be any auto-renewal every year.

Your built in feature of the service that does auto renewal is obviously a trick, since most customers don't keep track of the remainder mails that go straight to spam and the one's who also miss the messages, can't cancel them in time. Instead of asking permission every year you directly deduct the amount from our banks.

It's highly unethical and a bad business practice.

I do not want this membership, so please refund my full amount.
Membership no: 5387290

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 31/8/19. Without my permission. I also got a mail from one assist team. I dont even know the company. And this kind of charging of my credit card should not be legal. I m continuously calling on but they are not cancelling the plan.

Please deactivate the plan and refund my money asap
Date of incident : 31/8/19
Regards - narayan singh
Mob-[protected]

Oct 14, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

OneAssist Consumer Solutions Customer Care's response Dear Narayan,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan is under cancellation and the refund will be initiated within 5 workings to your account from the cancellation date.

Hope this resolves your issue.

Regards

Team OneAssist

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Address: New Delhi, Delhi

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 31/8/19. Without my permission. I also got a mail from one assist team. I dont even know the company. And this kind of charging of my credit card should not be legal. I m continuously calling on but they are not cancelling the plan.

Please deactivate the plan and refund my money asap
Date of incident : 31/8/19

Oct 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: H6, Chetu India Pvt Ltd, H Block,Sector 63, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir,
On august 2019, an amount of 1399 rupees deducted from my icici bank credit card on behalf of one assist services without my approval. My credit card bill automatically paid from my bank account with addition of 1399 rs.

Below are the details related with the case
Bank detail:
Bank : icici
Account no.[protected]
Ifsc code : icic0004115
Account. Holder name : ajay pratap
Contact no: [protected]

Service detail for which the amount deducted:-
Provider : icici bank
Company provided by icici : one assist
Relationship id no. : 8181147

Oct 7, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Ajay,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 05th September and the refund will be initiated within 5 workings to your account from the cancellation date.

Hope this resolves your issue.

Regards

Team OneAssist

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Address: Khammam, Andhra Pradesh, 507101

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2135 without my concern on date:06/08/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- m kavitha
Mobile no. :- [protected]
Credit card number ending :- 2135

Oct 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

OneAssist Consumer Solutions Customer Care's response Dear Kavitha,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

View replies

K

Kilig

from Mumbai, Maharashtra

Sep 3, 2019

Please deactivate my running plan of 1399rs. Deducted from my ICICI account. Since it's been deducted without any intimation or acknowledgment.

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I got a message from axis bank telling me that rs.1899 was deducted from the account by one assist. This was done without me getting any information or message.
This had happened last year too.

I do not know this one assist nor i remember registering to it. And i do not want to be a part of this company as it is just taking money for no use. I am not getting any profit by this one assist nor is this doing any good to me. It is just taking money and i do not want to waste my money on something which is useless.

My request to you is to please refund my money and deactivate my account so that one assist does not take money from my account without my consent.

Aug 6, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

View replies

Axis Bank Customer Care

from Pune, Maharashtra

Sep 2, 2019

Hi, we are here to help! Please Inbox us the details of your concern along with your contact number and we will revert shortly. Regards, Team Axis Bank.

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Address: Mumbai, 612001

Hello there

I received sms from icici bank that rs-1899/- deducted from my bank account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company that time i don't need this service please refund my money.

Please deactivate and refund my money asap
Date of incident : 10.38hrs. 31 aug 2019
Icici account no. Xx345
Oneassist relationship number : 8178289

Oct 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

OneAssist Consumer Solutions Customer Care's response Dear Karthik,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

View replies

J

Joya Agarwal

from Mumbai, Maharashtra

Sep 3, 2019

Dear Sir/Madam, please be note that one time accest service activated on my credit card & Charged 1899 rs without my knowledge . But I did not apply for this service. Please close this service & Return my money back.. contact no [protected]

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Address: #7-4.234,GEETHANAGAR,HYDERABAD, BALANAGAR, Hyderabad, Telangana, 500011

Iam mr. Gangiredy from hyderbad, my wife has account with icicc bank, four days back some one called [protected] form one assit team, my wife has no idea what they tacking about, after that they deduct amount 1, 899/- from her account without access, after receiving a message i really panicked
. I called them through no.[protected], after that they put a message cancellation request. I visited branch regarding this issue, but they are not helping proper way. I don"t how much time it will take refund my money.
Why icici customer care team not answering any fraud related mail of one assist plan??? I don't need this plan actually. Please deactivate this plan and refund my money asap

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 7, Last street, Anitha Nagar, Mudaliarpet, Pondicherry, 605004

Dear team,
Unwantedly deducted oneassist membership charges in my credit card without my knowledge. Previous year itself, i clearly told ur cust. Care service about no need process this charges. And i want to cancel my membership in oneassist. So hereafter don't deduct any amount from my card and also revert the deducted amount into my card.

Bhavani

Oct 4, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

OneAssist Consumer Solutions Customer Care's response Dear Bhavani,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: Ericsson, Bagmane WTC, Outer Ring Road, Mahadevpura, Behind DELL EMC, 560048

I recieved a mail from icici notifying me that 1399/- has been debited from my credit card towards oneassist solutions. This is without my permission or knowledge of the existence of the company. This kind o[censored]se of my credit card without my knowledge or permission is a criminal act by the company.
Requesting to deactivate the services of oneassist and refund the amount debited asap
Date of incident - 28/08/2018
Icici credit card no:xx1008

Oct 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: A 158, Sector 15, Gautam Buddh Nagar, Uttar Pradesh, 201301

Oneassist withdrew 1899 from my account without my permission. When contacted, they said that they sent an email one month ago which i have no idea about. Even if the mail was sent, who gives them the right to touch my money without my permission. They said they will cancel my account but no assurance is given for refund. Can any one suggest how can i take legal action against these frauds? My email is sumant. [protected]@gmail.com

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Moradabad, Uttar Pradesh, 244001

Dear team,

I am a hdfc credit card holder, the bank has auto debited rs.1899 from my credit card number ending with xxxxxxxx3883 with out my authorization on date 16/07/19 and i dont want this membership so cancel the membership and refund the same;

I urge oneassist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done without my authorization or consent! If not, i'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Devidas [protected]

Oct 6, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2019

OneAssist Consumer Solutions Customer Care's response Dear Devidas,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Sir/man,

I recived an sms regarding the activation of oneassist and rs 1899 have been deducted from my icici account. I'm not at all interested in the said services and request you deactivate the same and refund the deducted amount. This is akin to a fraud and would like the following to be resolved lest i take charge and start legal proceedings on the same.

Date of incident : 27 august 2019
Oneassist relationship number : 8129792

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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