OneAssist Consumer Solutions Complaints & Reviews

Last year i cancelled my wallet protection service and rs. 300 refunded. But still this year this service renewed and rs. 1899 debited from a/c without any warning message.
I spoke to customer care representative and under stood that last year this service was not cancelled and discounted rs. 300. And mail-id was wrongly updated in profile [protected]@rediffemail.com instead of [protected]@rediffmail.com. For this i didn't receive any message via mail.

I cheated by your representative last year and this year also i charged rs. 1899.
My relationship no. Is 2792395 and mobile no: [protected]

An amount of rs 1899 was deducted from my icici account on 3rd october 2019under transaction detail si oneast. This is a fradulent act as i am not aware of any such plan and have not activated any such plan.
I have not activated any planeand if its active than i want deactivation of the plan and refund of my money as soon as possible.

Relationship number 1380730

Dear sir,

Kindly deactivate one assist plan in my kotak credit card. Iam not using till today, today also deduct 1399/- from my card. With out my permission how you deduct this amount, kindly reverse from starting to till now. My card no is [protected]. I called your customer care no [protected] so many times but call immediately disconnected.

Hi,

I had taken the plan for my 4 home appliances, in the year 2018, i raised the complaint about my ref in the month of oct 2018 against complaint number 3645921 engg visited at my place and found duct of ref is defective which need to be replaced. On 06th nov my complaint has been closed as mentioned remark that part is not available with brand and refund to be processed as per norms, but till date i didn't get any amount from the company side kindly look into the matter and do the refund asap.

Regards,
Gaurav batra
[protected]

An amount of rs 1899 has been deducted from my icici bank account under the transaction detail of si oneast without my permission. I want a total refund of the money as soon as possible as the deduction is fradulent
I am totally unaware of any activation of such plan and if it is activated in my account than deactivate the plan and refund my money.

My credit card has been charged with rs.1899 on 8th october.
I don't remember signing up for auto renewal of the service.

Please cancel my subscription and refund my money.
Here are my account details:

Name: marudhupandi gurusamy
One assist relationship no: [protected]
Hdfc credit card no. Xx1265
Mobile no: [protected]
Email : [protected]@gmail.com

Thanks,
Marudhupandi gurusamy.

Hi
My name is cajetan jerome dsouza. Mobile number [protected]
I have taken the policy for my home appliances of rs.2 lakh premium
They are not repairing my oled tv on my policy. Since 15th sep 2019. I have been following them till today.
They have also not mentioning anything on mail. Only asking me to wait for 48 hrs in every trail mails they have send till now and i have 22 times mails correspondence with them in past 22 days now.
They sale their policy after getting the inspection done and now they are not getting my tv repair and noteven informing me properly. How their policy works on my premium of rs.2 lakh which was just for my tv only.
Rest all goods which is cover is hardly for rs.20, 000/- max

Thanks

Dear oneassist,

I was charged rs 1399 on my hdfc credit card. Kindly cancel the same immedialtely as i am not using oneassist. I dont even know what oneassist is. I have already emailed to the company and i am yet to get any response. So please treat this as urgent and refund the charges.

Name: pratheesh
Hdfc card - xxxx xxxx xxxx 8733
Amount charged - rs 1399
Date-04oct2019
Oneassistid - 2859107

I, dharmendra kumar prajapati, having a hdfc credit card number 552365xxxxxx4951 and oneassist membership id is [protected]. On 24/09/2019, rs 1899 debited from my account without my permission. And false information was given at the time of registration that no money would be deducted. Kindly revert the amount and deregister the oneassist membership.

Regards
Dharmendra kumar prajapati
Mail id [protected]@gmail.com

I have salary account in hdfc bank from last 3month.
A call received by me from oneassist on 29november 2019 the sales executive said this is compulsary plan you have to buy this is information call to you that an amount of rs 1899 will be deducted. I said i don't want to buy this plan but he again said you have to buy it is compulsory. I don't give any permission inspite of my non-approval they deducted rs 1899.

My a/c no. Is [protected]
Registered mobile no. [protected]/[protected]

I request you to deactivate this plan and initiate my refund asap otherwise i will lock complaint against you people.

Sir,

Yesterday without my permission money 1899 rs has been deducted from my account and i have came to know that one assist plan has been renewed without my knowledge, when i received call from one assist they have told me that before renewal they would inform us but now money has been deducted directly i don't need the one assist service anymore.
Please deactivate one assist plan on all my account and cards and refund my money it would be great if you refund money as soon as possible as i am in depression.

Registered mobile number [protected]

Thank you.

My name is lakshyajeet malik, i opted for one year plan of one assist of rs 1899 in october 2018 and its validity was upto 29/10/2019. On 01/10/2019 i asked to cancel my plan and not to start any other plan. Today i received another call regarding my cancellation and after 2 hours rs1899 were again deducted from my account. My mob no is 976*831.
Kindly give me my money back and dont do this kind of fraud with people.

I don't want to renew the scheme n still my money is deducted without my acknowledgment and intimation. I have no details of insurance neither any document with me . it's not the First time.one assist company is the worst company with fraud agents . please resolve the Matter and help me for the refund 1, 399 has been deducted from my account. The company collaborated with icici bank . Also after complaining in the firm, the agents are trying to manipulate me to continue with the sceme either they would give me 400 percent discount.
I want refund but they are not interested in giving my money back . I am amazed how come these companies continue their fraudulent not with me but also with others . No actions have been taken against the company.

I got a call on 30-sep-2019 from oneassist (Saying calling from icici bank mumbai) regarding their plans of card protection, i was confused about it and i told them i will see/review later but without my proper permission they activated “walletassist privilege” plan and on 1-oct -2019 debited rs. 1899 from my debit card linked to icici bank account xx209 towards subscription. I was just listening about the plan details and they didn't explain about subscription at all. Without giving any authentication, subscription amount deducted from my account. I just don't want the subscription and please cancel my subscription for my debit card linked to icici bank account xx209 and refund my money rs. 1899 into my account as soon as possible. Otherwise i will approach to consumer forum court because i am seeing that it is happening with lots of people. It is totally bad experience with icici banking that they are misusing the customer data and sharing the customer details with third party without permission of customer.

Mobile no: [protected]
Thanks & regards
Vinod kumar yadav

Sir,

I got a call from one assist regarding their plans, i told them i will review later but they charged me 1899 towards subscription. I'm just listening about the plan details and they didn't explain about subscription at all. With out giving any authentication subscription amount deducted from my account. I just don't want the subscription and please cancel my subscription for my icici debit card ending with 1887, i don't want to spend money on all these things.

Thanks & regards

S. Sankar ganesh

Hi,

I received a sms from hdfc bank. 27/09/19 without my permission rs-1399/ will be deduct deducted from my credit account to one assist plan activation. No need these kinds of plan activation. Kindly refund my money. As soon as possible. I take the legal action for one assist company.

There is no form sign regarding auto-debit facility, how you raise an invoice for this

Please deactivate and refund my money asap

Name: tatireddy harshavardhan reddy
Date of incident: 25/09/2019
My credit ending no is.3998

One assit app i was downloaded to see what app can do and then i updated my kotak bank credit card and i dont authorise the transaction, and rs 1399 has taken. Kindly make the refund as soon as possible

Relation ship number for one assit is 5266807

I urge oneassist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done without my authorization or consent! If not, i'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Hi,
I received a sms from hdfc bank. 26/09/19 without my permission rs-1899/ will be deduct deducted from my credit account to one assist plan activation. No need these kinds of plan activation. Kindly refund my money. As soon as possible. I take the legal action for one assist company.

There is no form sign regarding auto debit facility, how you raise invoice for this

Please deactivate and refund my money asap

Name: sudeep chakraborty
Date of incident : 26/09/2019
My credit ending no is.4429.
Wallet relationship no: 542639

Hi,
I received a sms from hdfc bank. 26/09/19 without my permission rs-1488/- deducted from my credit account to one assist plan activation. No need these kinds of plan activation. Kindly refund my money. As soon as possible. I take the legali action for one assist company

Please deactivate and refund my money asap

Name: dinesh kumar sharma
Date of incident : 26/09/2019
My credit ending no is.8344

I'm using kotak mahindra credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Deducted date : 23rd sep 19
Name : h. Dinesh
Mobile no [protected]