OneAssist Consumer Solutions Complaints & Reviews

Hello i would like to deactivate the one assist service that is currently activated on my hdfc credit card, which is charging me rs. 1399.

I have recently applied for hdfc credit card and i have the one assist service activated on my credit card. The charges are of rupees 1399.

As of now i am not interested for this service so can you please deactivate the service for my credit card.

Nov 28, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

View replies

N

no fraud

from Aurangabad, Maharashtra

Oct 22, 2019

Without inform me bank auto applied insurance on my hdfc credit card please cancel this insurance policy and refund my amount.

Last digit-1734

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Space park-1 indore, Indore, Madhya Pradesh, 452010

Hello
This is Chayan jain.
I'm continuously calling to your customer care support, but not even my single call is being answered. My laptop insurance date is expired and i have called them many times even before the expiry date. But each and every time they put my call on hold to transfer it to their renewal department. And my call is put on hold for 20 -25 minutes. And no response is being given from your side.
I'm not satisfied with your company's services.
Please resolve my issue as early as possible.
RELATIONSHIP NO.- 5135025
MOBILE NO- [protected]

Nov 26, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

OneAssist Consumer Solutions Customer Care's response Dear Haresh,

Greetings from OneAssist!!!

We are sorry to know that your call went unanswered. We have also noted your feedback and will use it to evaluate changes and make improvements.

We have forwarded your details to our team and you should expect a call within 24 hours.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: D.NO.6-2-10, DUSARLA PUDI VARI STREET, East Godavari, Andhra Pradesh, 533001

Why icici customer care team not answering any fraud-related mail of one assist plan??? I also received a call from icici bank and they just are given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my credit card a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap. Relationship no.8770836.

Nov 22, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 700135

Hi team,

Please cancel my one assist membership, relationship number - 795390.
Please cancel it right away. I have tried reaching out to you on numerous occasions.

Please cancel the subscription, or else will have to move and cancel my credit card.

I have been paying the fees for so many years now. I am willing to take the risk caused due to fraudulent activities.

Nov 19, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

View replies

V

venkatarao nekkanti

from Rajahmundry, Andhra Pradesh

Oct 16, 2019

My id no.[protected] valid upto 3/10/20. Do not renewal after expires.

Reply

P

P.Anbalagan

from Chennai, Tamil Nadu

Oct 16, 2019

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 5100 without my concern on date:08/10/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Hi,

I am an HDFC Bank Customer with Cust. Id:[protected] and Name: Prakash Gupta. On 10/10/2019 my Credit Card was debited with Rs. 1399 without my consent. Even I never opted for the product and didn't receive any phone calls or messages for the confirmation of the same. The Credit Card last four-digit is 0348. Please deactivate the service and refund the amount debited to my credit card asap.

Nov 15, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account using the bank customer id. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

View replies

M

Madhan Rao

from Mumbai, Maharashtra

Oct 16, 2019

I requested for one assist complaint
Please deactivate my one assist plan
Already my money was debited credit card please refund my money,

Reply

D

Dipanjoliyam

from Mumbai, Maharashtra

Oct 17, 2019

An amount of Rs 1899 was deducted from my ICICI Account on 3rd October 2019under transaction detail Si oneast.This is a fradulent act as I am not aware of any such plan and have not activated any such plan.
I want deactivation of the plan and refund of my money as soon as possible.

Relationship number 1380730

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Dear one assist team,

On tuesday 1 october 2019 at 11:55 am amount of rs. 1899 is deducted from my account. I don't know why.
I never asked icici & one assist to subscribe/activate the plan.
Now, kindly reimburse my amount of rs. 1899 and deactivate the account.

Bank details:
Icici bank
Name: rajat mann
A/c no.[protected]
A/c type - savings

Nov 15, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

OneAssist Consumer Solutions Customer Care's response Dear Rajat,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account using the account number and complete name. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

View replies

D

Dj Sohail

from Hyderabad, Telangana

Oct 14, 2019

This is the third time as I am saying I don't want to continue your service but again Without informing automatically renew my service when call to customer care they are not agree I want to deactivate my account

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I was charged with rs. 1399/- on my icici credit card on 11 october 2019. I got a call from the bank explaining one assist and after that they automatically activated the plan without confirming with me. My one assist relationship id is 8771701. Kindly cancel my membership and refund the amount processed on my credit card. I do not want any protection plans and do not want to opt in future as well. My registered phone number is [protected].

Nov 15, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

OneAssist Consumer Solutions Customer Care's response Dear Amrit,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

View replies

O

Omkar Sankhe

from Noida, Uttar Pradesh

Oct 17, 2019

I wanted to close my OneAssist account.
There is no possible way to contact the team, the number on their website is also not meant for incomming calls.
I dont want to continue with OneAssist Service.
Would request the team to kindly contact me as soon as possible to deactivate my OneAssist Account.

Customer relation number: 6608315

Reply

A

amrit.singh01

from Delhi, Delhi

Oct 18, 2019

1399/- have been deducted from my credit card without my permission. i do not want any services. Please cancel and refund. My card is ICICI bank. I feel very disappointed by this. Kindly resolve this issue.

Reply

amrit.singh01's [Complaint's author] reply, Oct 13, 2019

My relationship no. Is 8771701

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700024

Last year i cancelled my wallet protection service and rs. 300 refunded. But still this year this service renewed and rs. 1899 debited from a/c without any warning message.
I spoke to customer care representative and under stood that last year this service was not cancelled and discounted rs. 300. And mail-id was wrongly updated in profile [protected]@rediffemail.com instead of [protected]@rediffmail.com. For this i didn't receive any message via mail.

I cheated by your representative last year and this year also i charged rs. 1899.
My relationship no. Is 2792395 and mobile no: [protected]

Nov 19, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

An amount of rs 1899 was deducted from my icici account on 3rd october 2019under transaction detail si oneast. This is a fradulent act as i am not aware of any such plan and have not activated any such plan.
I have not activated any planeand if its active than i want deactivation of the plan and refund of my money as soon as possible.

Relationship number 1380730

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

View replies

A

Akashbachke

from Mumbai, Maharashtra

Oct 14, 2019

My mobile came under his(Rikshawwala) tire on date 25 september 2019 arround 2:pm after hitting the auto at the time of crossing the road and due to which the screen of Mobble damagged. That time i was shocked and forgot about to my mobile, but when he gone then i saw my mobile ant it was damagged.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560021

Dear sir,

Kindly deactivate one assist plan in my kotak credit card. Iam not using till today, today also deduct 1399/- from my card. With out my permission how you deduct this amount, kindly reverse from starting to till now. My card no is [protected]. I called your customer care no [protected] so many times but call immediately disconnected.

Nov 28, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Hi,

I had taken the plan for my 4 home appliances, in the year 2018, i raised the complaint about my ref in the month of oct 2018 against complaint number 3645921 engg visited at my place and found duct of ref is defective which need to be replaced. On 06th nov my complaint has been closed as mentioned remark that part is not available with brand and refund to be processed as per norms, but till date i didn't get any amount from the company side kindly look into the matter and do the refund asap.

Regards,
Gaurav batra
[protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Gaurav,

Greetings from OneAssist!!!

We regret for the inconvenience caused to you.

We have forwarded your details to our team and you should expect a call within 24 hours.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Oct 22, 2019

Updated by gaurav.bbatra Still my complaint is pending very disgusting that no one bothered in the company for customer issue very much disappointed.

View replies

G

gaurav.bbatra

from Lucknow, Uttar Pradesh

Oct 12, 2019

Hi,

Still waiting for response very disappointing. Don't think to recommend the plan to others.

Reply

G

gaurav.bbatra

from Lucknow, Uttar Pradesh

Oct 14, 2019

Not getting any response from the company side at least revert.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

An amount of rs 1899 has been deducted from my icici bank account under the transaction detail of si oneast without my permission. I want a total refund of the money as soon as possible as the deduction is fradulent
I am totally unaware of any activation of such plan and if it is activated in my account than deactivate the plan and refund my money.

Nov 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

View replies

D

Dipanjoliyam

from Mumbai, Maharashtra

Oct 12, 2019

Relationship no 1380730

Reply

OneAssist Consumer Solutions Customer Care's response, Oct 16, 2019

Verified Support

Dear Mitali,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [email protected] in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 626106

My credit card has been charged with rs.1899 on 8th october.
I don't remember signing up for auto renewal of the service.

Please cancel my subscription and refund my money.
Here are my account details:

Name: marudhupandi gurusamy
One assist relationship no: [protected]
Hdfc credit card no. Xx1265
Mobile no: [protected]
Email : [protected]@gmail.com

Thanks,
Marudhupandi gurusamy.

Nov 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Marudhupandi,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400053

Hi
My name is cajetan jerome dsouza. Mobile number [protected]
I have taken the policy for my home appliances of rs.2 lakh premium
They are not repairing my oled tv on my policy. Since 15th sep 2019. I have been following them till today.
They have also not mentioning anything on mail. Only asking me to wait for 48 hrs in every trail mails they have send till now and i have 22 times mails correspondence with them in past 22 days now.
They sale their policy after getting the inspection done and now they are not getting my tv repair and noteven informing me properly. How their policy works on my premium of rs.2 lakh which was just for my tv only.
Rest all goods which is cover is hardly for rs.20, 000/- max

Thanks

Nov 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Cajetan,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: India, Kottayam, Kerala, 686015

Website: OneAssist

Dear oneassist,

I was charged rs 1399 on my hdfc credit card. Kindly cancel the same immedialtely as i am not using oneassist. I dont even know what oneassist is. I have already emailed to the company and i am yet to get any response. So please treat this as urgent and refund the charges.

Name: pratheesh
Hdfc card - xxxx xxxx xxxx 8733
Amount charged - rs 1399
Date-04oct2019
Oneassistid - 2859107

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 07, 2019

Updated by PratheeshM I got a response from the company now and it is senseless. They are asking me to send from my email registered with them. I dont know what they are talking about. This is my registered email. What bs!!!

Verified Support

Oct 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pratheesh,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Oct 09, 2019

Updated by PratheeshM What is your registered email id? It is not shown above...

Oct 09, 2019

Updated by PratheeshM An agent called Abhishek called from OneAssist claiming to refund my fees and he asked for my card number, expiry date and cvv...when i told him why he needed my details, he said that is the process... he called from this number +[protected]...what bs is this???

Oct 09, 2019

Updated by PratheeshM This site itself is fake guys dont post your complaints here...post it on government site
https://consumerhelpline.gov.in/

View replies

A

Aravinthan R

from Bengaluru, Karnataka

Oct 8, 2019

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number without my concern on date:21/09/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

Reply

PratheeshM's [Complaint's author] reply, Oct 9, 2019

This site itself is fake guys dont post your complaints here...post it on government site
https://consumerhelpline.gov.in/

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I, dharmendra kumar prajapati, having a hdfc credit card number 552365xxxxxx4951 and oneassist membership id is [protected]. On 24/09/2019, rs 1899 debited from my account without my permission. And false information was given at the time of registration that no money would be deducted. Kindly revert the amount and deregister the oneassist membership.

Regards
Dharmendra kumar prajapati
Mail id [protected]@gmail.com

Nov 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

OneAssist Consumer Solutions Customer Care's response Dear Dharmendra,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Silver Springs Layout, A-4, RNR Arcade, Near Janaki Bakery, Bangalore, Karnataka, 560037

I have salary account in hdfc bank from last 3month.
A call received by me from oneassist on 29november 2019 the sales executive said this is compulsary plan you have to buy this is information call to you that an amount of rs 1899 will be deducted. I said i don't want to buy this plan but he again said you have to buy it is compulsory. I don't give any permission inspite of my non-approval they deducted rs 1899.

My a/c no. Is [protected]
Registered mobile no. [protected]/[protected]

I request you to deactivate this plan and initiate my refund asap otherwise i will lock complaint against you people.

Nov 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir,

Yesterday without my permission money 1899 rs has been deducted from my account and i have came to know that one assist plan has been renewed without my knowledge, when i received call from one assist they have told me that before renewal they would inform us but now money has been deducted directly i don't need the one assist service anymore.
Please deactivate one assist plan on all my account and cards and refund my money it would be great if you refund money as soon as possible as i am in depression.

Registered mobile number [protected]

Thank you.

Nov 7, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 05, 2019

Updated by Jyothirmai Gadiyaram Hi
Today one of your employee Rahul Tripati called me and told he will refund my money and now all my money total 34, 000 RS got deducted from my both cards, and a senior person Govind also spoke with me they told they will update me after 4 hrs but no one called me.
Kindly contact me by tomorrow and update me what is happening I'm fully frustrated and depressed.
Please find the uploaded screen shot and tell me when I will get all my money back..

Verified Support

Oct 07, 2019

OneAssist Consumer Solutions Customer Care's response Dear Adarsh,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Haridwar, Uttarakhand, 247667

Website: www.oneassist.in

My name is lakshyajeet malik, i opted for one year plan of one assist of rs 1899 in october 2018 and its validity was upto 29/10/2019. On 01/10/2019 i asked to cancel my plan and not to start any other plan. Today i received another call regarding my cancellation and after 2 hours rs1899 were again deducted from my account. My mob no is 976*831.
Kindly give me my money back and dont do this kind of fraud with people.

Nov 11, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 03, 2019

Updated by lakshyajeet malik my relationship number is : 5606901

Verified Support

Oct 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Lakshyajeet,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

I don't want to renew the scheme n still my money is deducted without my acknowledgment and intimation. I have no details of insurance neither any document with me . it's not the First time.one assist company is the worst company with fraud agents . please resolve the Matter and help me for the refund 1, 399 has been deducted from my account. The company collaborated with icici bank . Also after complaining in the firm, the agents are trying to manipulate me to continue with the sceme either they would give me 400 percent discount.
I want refund but they are not interested in giving my money back . I am amazed how come these companies continue their fraudulent not with me but also with others . No actions have been taken against the company.

Nov 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 43

I want to deactivate one assist service of my hdfc credit card

Post your Comment

complaint about insurance policy

Post your Comment

deactivate and refund

Post your Comment

cancel my one assist membership

Post your Comment

product fees for "one assist mfee" charged without consent

Post your Comment

subscription and amount deducted without my permission

Post your Comment

one assist membership

Post your Comment

my wallet protection service renewed wrongly

Post your Comment

refund of fraudulent deduction of money from account

Post your Comment

deactivate my one assist plan in my kotak card

Post your Comment

refund not given by company

Post your Comment

refund of money deducted from account without my knowledge

Post your Comment

dear oneassist,

Post your Comment

custid: 6064314 membership id: 1003925160_sr no# 4704971 name :mr. cajetan dsouza

Post your Comment

oneassist fee refund

Post your Comment

deregistration of oneassist membership

Post your Comment

oneassist consumer solutions amount deducted without permission

Post your Comment

deactivate one assist plan

Post your Comment

fraud done with me

Post your Comment

deduction of money from my bank account

Post your Comment

Related businesses