OneAssist Consumer Solutions Complaints & Reviews

Sir,

On[protected] one assist services had charged rs 1399 without asking my permision. I had already said them to cancel and deactivate my plan but stiil they charge money from my account without my permission, plz deactivate and refund my money. I just don't want the plan and please cancel my plan a for my axis bank debitt card ending with 2332 and refund my money asap., i don't want to spend money on all these things.

My number is [protected]
Mail id is [protected]@gmail.com

Thanks & regards
Eldho mathai

Rs1899 deducted from my hdfc credit card with out authorisations.
This must be refunded immediately.
Further i have cancelled my hdfc credit card and your service to be deactivated for me.
This is 2ed year money is deducted from credit card with out authorisations as if it's their rights.
Rs1899 deducted in july 2019 need to be refunded with out any excuse.

Hello there

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission. I don't even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 15.00hrs. 31st oct 2019
Icic debit card no. Xx4937
Registered mobile no: [protected]

Hi,
I got a message from icici bank that 1399 is deducted for one assist on 31st oct 2019.
I have not authorised this subscription.

One assist had called me to explain about the offer. They did not ask me if i want the offer. I did not confirm them that i need this offer.

Still they have deducted this amount and activated the plan. Please cancel the plan and refund the amount.

Customer name: krishnaraj k
Relationship number: 8598317

One assist plan — cancellation and refund

29 reviews
New delhi, delhi, india
Salma khatoon
Submit a complaint

I received sms from axis bank that rs-1399/- deducted from my credit card to one assist plan on 30/10/2019. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind of charging of my credit card. I m continuously calling on and, but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 30/10/2019
Hdfc credit card no. Xx2332

I don't remember your representative mentioning that your services cost me that much money (Rs.1899/-). I assumed it was part of the bank's services. You need to come up with more efficient ways to carry out your plans. The act of deducting the money without requesting for authorization comes off as a bad move from your part. I want to deactivate this service and would like a refund at the earliest.

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 22.23hrs. 30 oct 2019
Icici credit card no. Xx7002
Oneassist relationship number : 1101369

Hello there

I received sms from kotak mahindra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 12.33hrs. 30 oct 2019
Kotak credit card no. Xx8030
Oneassist relationship number : 3002387
Oneassist membership id: [protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1217 without my concern on date:23/10/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 8975552
Name :- puran bahadur
Mobile no. :- [protected]
Credit card number ending :- 2602

Hi
This is to inform you that. I have taken a credit card protection plan from you (Oneassist consumer solution) on 24/10/2019 as one of the hdfc official agent recommended me to take this plan. I am requesting you to please deactivate this plan as soon as possible and refund my full money that has been deducted from account. I haven't use your security service. So please look at my problem. Your support will be highly appreciated

Dear sir, this is to inform you that. I have taken a credit card protection plan from you (Oneassist consumer solution) on 26/10/2019 as one of the hdfc official agent recommended me to take this plan. My mobile no is [protected] and email id ([protected]@gmail.com). I am requesting you to please deactivate this plan as soon as possible and refund my money if deducted from account. I haven't use your security service. So please look at my problem. Your support will be highly appreciated

Thanks
Sandeep kumar

Dear team,
My phone's claim was registered on 26/09/2019. Today the entire one is mounted and by calling on 25/10/2019, i am told that there are no parts at the repair center 15/10/2019 i call every day to ask what happened to my phone, i am told that your phone repairs are being completed by 25/10/2019. This is a matter of total mixing. Oneassist is driving me crazy.
Return the phone you hit but there are as many repair amounts as that phone (Which will be the payment of that phone, you will find the authorized repair center).
So that i will be able to repair the authorized service center as much as the invoice amount will be paid to you
I do not want anything from them, the damages of my time in which people have been demolished and the full payment of the hit phone will fill the team of oneassist. If these people do not do this then i will lug these logo feet legal actions. And how will the value of loss.
Service request number 4742065
Saddam hussain
Mo-[protected]
[protected]

I received a call from icici or oneassist, i don't know, regarding oneassist plan for all dbit and credit cards. After that rs. 1399 has been debited from my credit card ending with credit card no. 7004 on 30/09/2019 without my consent on behalf of oneassist.
So cancel the oneassist plan and refundthe amount as soon as possible.
Oneassist relationship no. 8599467

Why hdfc customer care team not answering any fraud related mail of one assist plan??? I also received call from hdfc bank my card number ending with 4991and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a hdfc customer. Thanks!
Devkinandan tiwari
Hdfc bank
Anuppur

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6999. Without my concern on date:19/10/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299
Oneassist relationship no-5529519
Name - md shamim ashraf

I want to discontinue services from oneassist for card protection. My relationship number with oneassist is 5548965. I don't want to pay 1399 for their service. Their mobile application is not working on my phone and i have not been able to use their service at all. Therefore i have no intention of 1399/- getting deducted from my icici credit card account. Please deactivate my service from oneassist.

One assist mfee activated without my consent
I'm using hdfc credit card. I got a message that an amount of 1899/- was debited from my credit card without my permission.

Kindly cancel this plan and request you to refund the amount of rs:1899/- this amount includes 1899 for one assist. I am charged fee for not being able to pay this amount which is not acceptable. Pleases deactivate one assist membership & refund me all the deducted amount.

Please refund this amount as soon as possible.

Credit card *4534
Zoher tajmahal
[protected]

Hello i would like to deactivate the one assist service that is two years back activated on my hdfc credit card, which is charging me rs. 1399.

I have two years back applied for hdfc credit card and i have the one assist service activated on my credit card. The charges are of rupees 1399.

As of now i am not interested for this service so can you please deactivate the service for my credit card...

Hello i would like to deactivate the one assist service that is currently activated on my hdfc credit card, which is charging me rs. 1399.

I have recently applied for hdfc credit card and i have the one assist service activated on my credit card. The charges are of rupees 1399.

As of now i am not interested for this service so can you please deactivate the service for my credit card.

Hello
This is Chayan jain.
I'm continuously calling to your customer care support, but not even my single call is being answered. My laptop insurance date is expired and i have called them many times even before the expiry date. But each and every time they put my call on hold to transfer it to their renewal department. And my call is put on hold for 20 -25 minutes. And no response is being given from your side.
I'm not satisfied with your company's services.
Please resolve my issue as early as possible.
RELATIONSHIP NO.- 5135025
MOBILE NO- [protected]