OneAssist Consumer Solutions Complaints & Reviews

I got a call on 30-sep-2019 from oneassist (Saying calling from icici bank mumbai) regarding their plans of card protection, i was confused about it and i told them i will see/review later but without my proper permission they activated “walletassist privilege” plan and on 1-oct -2019 debited rs. 1899 from my debit card linked to icici bank account xx209 towards subscription. I was just listening about the plan details and they didn't explain about subscription at all. Without giving any authentication, subscription amount deducted from my account. I just don't want the subscription and please cancel my subscription for my debit card linked to icici bank account xx209 and refund my money rs. 1899 into my account as soon as possible. Otherwise i will approach to consumer forum court because i am seeing that it is happening with lots of people. It is totally bad experience with icici banking that they are misusing the customer data and sharing the customer details with third party without permission of customer.

Mobile no: [protected]
Thanks & regards
Vinod kumar yadav

Sir,

I got a call from one assist regarding their plans, i told them i will review later but they charged me 1899 towards subscription. I'm just listening about the plan details and they didn't explain about subscription at all. With out giving any authentication subscription amount deducted from my account. I just don't want the subscription and please cancel my subscription for my icici debit card ending with 1887, i don't want to spend money on all these things.

Thanks & regards

S. Sankar ganesh

Hi,

I received a sms from hdfc bank. 27/09/19 without my permission rs-1399/ will be deduct deducted from my credit account to one assist plan activation. No need these kinds of plan activation. Kindly refund my money. As soon as possible. I take the legal action for one assist company.

There is no form sign regarding auto-debit facility, how you raise an invoice for this

Please deactivate and refund my money asap

Name: tatireddy harshavardhan reddy
Date of incident: 25/09/2019
My credit ending no is.3998

One assit app i was downloaded to see what app can do and then i updated my kotak bank credit card and i dont authorise the transaction, and rs 1399 has taken. Kindly make the refund as soon as possible

Relation ship number for one assit is 5266807

I urge oneassist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done without my authorization or consent! If not, i'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Hi,
I received a sms from hdfc bank. 26/09/19 without my permission rs-1899/ will be deduct deducted from my credit account to one assist plan activation. No need these kinds of plan activation. Kindly refund my money. As soon as possible. I take the legal action for one assist company.

There is no form sign regarding auto debit facility, how you raise invoice for this

Please deactivate and refund my money asap

Name: sudeep chakraborty
Date of incident : 26/09/2019
My credit ending no is.4429.
Wallet relationship no: 542639

Hi,
I received a sms from hdfc bank. 26/09/19 without my permission rs-1488/- deducted from my credit account to one assist plan activation. No need these kinds of plan activation. Kindly refund my money. As soon as possible. I take the legali action for one assist company

Please deactivate and refund my money asap

Name: dinesh kumar sharma
Date of incident : 26/09/2019
My credit ending no is.8344

I'm using kotak mahindra credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Deducted date : 23rd sep 19
Name : h. Dinesh
Mobile no [protected]

I received call from icici bank on 16/09/2019 and they just given information about one assist plan after that they automatically activated this plan and deducted rs-1899/- from my a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money as soon as possible.

My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan as earlier as possible. Thanks

M. Chandramohan

I received call from icici bank on 16/09/2019 and they just given information about one assist plan after that they automatically activated this plan and deducted rs-1899/- from my a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money as soon as possible.

My a/c number:[protected]
One assist id number: sr[protected]
My registered mobile number: +91 [protected]
My registered email id: [protected]@gmail.com

Make sure to deactivate this plan as earlier as possible. Thanks

M. Chandramohan

I received sms from axis bank that rs 4799.2 deducted from my nro account to one assist plan on 224/09/2019. By mistake my handset fell down on road becouse heavy rain yesterday in bangalore. As per u r massage i cannot install and activate this policy. Please kindly refund my amount as below account (Same account)
[protected] axis bank

My credit card was auto debited by a charge of rs.1399/- with the narration of oneassist customer solution on september 21, 2019.

I have never used the services of oneassist and do not know how this charge has been levied on my credit card. My kotak credit card number ends with 3017.

You are requested to reverse the charges immediately, failing which i shall be forced to take legal action.

Pleases deactivate one assist membership & refund me all the deducted amount.
One assist fee added without consent
Hi, my credit card has been charged with one assist fee without my permission. Kindly reverse these charges immediately. Total of rs. 1899 (One assist fee) has been charged.

Card ending number : 6543
If you didn't return my money i will cancel my credit card.

Name: p srinivasa rao

Hi this is haresh dabhi,

I have purchased oneassist full cover plan of rs. 999 for my mobile from the mi.com on 5th of the september. Now due to some audio output problem i have replaced the phone and got new phone on 10th of september.

Due to same problem i have returned the new replaced phone on 21 of september and got refund from the mi.com. After raise the refund request to mi, i have called to oneassist to cancel my plan as i have already return the device for which i have purchased the plan.

I have talked to customercare and higher authority for the same, but the didn't give me the proper answer and refuse to give me the refund.

If i do not have such a product for which i have purchased oneassist plan, then why i keep the plan. And its just passed 15 days from the date of purchase.

Details of the person whom i talked
=
Call center agent
Anil

Higher authority
Robby

My details
=
Name
Haresh dabhi

Mobile number
[protected]

Email
[protected]@ymail.com

Thanks,
Haresh dabhi

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 18/9/19. Without my permission.. I also got a mail and a post from one assist team. Last year in november 25th i requested for cancellation, but still its not cancelled and on 18th september 2019 rs.1399 is debited in my credit card. I dont want the service kindly cancel it and refund my amount of rs.1399.

Please deactivate and refund my money asap
Date of incident : 18/09/2019
Hdfc credit card no. Xx2726

Hi, this is ankita sharma.
1899/- were cut from my credit card without providing any info or sms. I received a call from one assist regarding wallet offer. But seeing negative reviews online, i called them back to not start the service and they said that right now there is no association with my card, but today still they cut 1899/-
I'm highly disappointed. You cannot impose your services on the customer, if they don't wish for the same.

Refund my amount at the earliest and deactivate any offer or association whatsoever with one assist.

Hi,
I received a sms that is my credit card has been charged with one assist fee without my permission. Kindly reverse these charges immediately. Total of rs. 1899 (One assist fee) has been charged.

Sms received:dear cardmember, oneassist membership fee has been debited on your card ending with 5021 membership will be processed and welcome kit dispatched shortly.

Name:akash soni
Card last digit:5021

Hi there,

I received sms from hdfc bank rs 1399/ deducted from my credit card to one assist membership fee. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my cards by the company is really a criminal act and the company and who the hell are you to care about my cards. I want my money back. Don't dare again to do this.
I requested for cancellation last year as well still you didn't cancel my plans and didn't refund my money as well

Please deactivate and refund my money asap including last year charge.

Name : abhishek barnwal
Date of incident: 19/09/2019
Contact no. [protected]

Hello there

I received sms from hdfc bank yestarday that rs.1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back. Don't dare again to do this.

Please deactivate and refund my money asap.
Name - aven kanwar
Date of incident - 17.09.2019
Hdfc credit card no. - *0820
Mobile no.- [protected]
Email - rcsbhati.[protected]@gmail.com
One assist cancellation request no.4715392

Hi,
I received a sms that is my credit card has been charged with one assist fee without my permission. Kindly reverse these charges immediately. Total of rs. 1899 (One assist fee) has been charged.

Sms received:dear cardmember, oneassist membership fee has been debited on your card ending 8832. Membership will be processed and welcome kit dispatched shortly.

Name:neha
Card last digit:8832

Incident date:[protected]

I received sms from hdfc bank that rs-1399/- deducted from my debit card to one assist plan. Without my consent. I also got a mail from one assist team. I dont understand how they can do auto renewal without my approval. Who provided them right without my confirmation to renew my plan. Since there was no enough balance in my credit card they debited amount via debit card without my consent and this kind of solicited charging of my credit card and use of my card by the company is really a criminal act. Last year i clearly told that i don't want to renew subscription anymore. That time one of there call center executive told next year before renewal they will call. But this time also i directly got debited without intimation.

Please deactivate my plan and refund my money asap.