OYO Rooms Complaints & Reviews

Sub: OYO ROOMS - Townhouse 038, 100ft Banaswadi Road.
1. Poor Maintenance of the hotel property.
2. Displaying the clean rooms on OYO App & provided with unclean rooms.
3. No Toiletries were provided.
4. No bath towels or floor mat.
5. Unclean beds.
6. Charged Premium price.

This is regarding to the recent booking at OYO Townhouse 038.

My friend and I have booked the hotel with booking ID M00U0677.
Oyo app has provided false impressions on the photos uploaded on the app for the OYO Townhouse 038. The said property located at 12 3rd Main, 3rd Cross, Ganesh Temple Rd, Kammanahalli, Bengaluru, Karnataka 560084

Property has been booked for the stay assuming the false pictures uploaded on the oyo app. to the sheer disgust, hotel property was maintained so bad. not worthy to stay.

They exhorted ₹2851. where the rooms were not stayable. we got checkout within two min of viewing the hotel property.

We need a resolution on the same. The hotel property refused to refund the money and was treated as if nothing can be done as the payment is made already.

Dear sir/mam

I am sulabh Chaturvedi a day before yesterday I was travelling bilashpur to satna and i booked a room from Oyo official app (Hotel AR RESIDENCY SATNA 67006) & (Booking id - D7626106)

While booking as there rules and policies are concerned that they are accepting local ID's of travelers and anyone can check-in into hotel using local I'd proof so I booked a room for today.

But when i reached to hotel and showed them my booking details then they start saying that we are not allowing check in through local ID's so that we can't give you a room.

i avoided argument there and i had to return from there and when i cancelled by booking i couldn't get my whole ammount of refund.
(Booking amount was - 567 rupees & refunded amount is only 68 rupees)

So my point is that if they are not accepting local ID's then booking also shouldn't be available in Oyo plateform and they should clear mention in their rules and policies that we are not allowing local person to check-in.

This is a kind of fraud not mentioning in there plateform and then refusing on the spot after reaching hotel.

And still I can see (Screenshot attached for reference) in Oyo app they are saying that we are accepting local ID's and guest can check in by using that.

Now coming to my point is that I want my full refund because no one intimated me earlier today or any day so that I could cancel my booking.

Regards
Sulabh Chaturvedi
([protected])
([protected]@gmail.com)

Hey Oyo Team,

I tried to book a room through OYO mobile application in the Guwahati location.

I select the payment option as Amazon Pay Wallet. While booking my payment got debited but your app got crashed with the error "Something went wrong."

The total amount paid is 1015. I tried to reach customer service also unfortunately not able to.

Date of Transaction: 23rd Dec 2021
Time of Transaction: 8:27 PM

I have made a booking on 24th Nov 2021 with OYO Rooms, and i cancelled the same booking on the same day under the policy norms of OYO rooms, i get the status on the app the my booking is cancelled and my amount will be credited to my account in 7-14 days, I tried to connect with their support teams with several times, but they don't give me resolution on this. I tried to chat with them but there is just auto generated responses. Here are the details-

Booking ID : O8XG4952
Booking date : 24th Nov 2021
Cancellation date : 24th Nov 2021
Registered No : [protected]
Name : Chitresh Gupta
Hotel Name : SPOT ON 80686 Hotel Sunny
Amount : Rs 413

There is no way to connect with the support team which resolve this kind of issues. There customer care number is [protected].

I have checked my bank account details, my refund amount is not credited, i can share the bank statement if you want.

I was booking a Hotel for my stay and using the OYO app. I paid the amount through phonepay and my money got deducted. but I didn't get any confirmation or any refund if the Hotel was not booked. I don't have any Booking ID to contact the customer care with. I[censored] want my booking details i have the phonepay details to show you that i have paid the money.

Hi My self B Srikanth on Dec 21st 10:50 I tried to book a Oyo room through my Oyo application with my registered mobile number.money was debited but booking was not confirmed.As today[protected]no one contacted me regarding issue.i approched Oyo customer care but they failed to resolve my issue.kindly try to resolve my issue thanking you. for your reference i attached transcation details.
[protected]@gmail.com.

I received a call for customer care saying that my refund for Double booking will arrive in 7-14 bussines days
But when I see now it says the refund process has been failed
Can someone please help me with this

No one is giving proper response to this problem too in oyo

My train got cancelled, couldn't make it to the hotel last moment.
Please help by providing refund. Will surely book with you in future.

Check in denied even after making complete payment 2 months in advance and no refund given In 15 days

Hello,

Booking ID :- YJ4O4336

On Dec 20, 2021 morning at 7:03 AM I had called and booked an OYO room through the OYO booking number [protected].

I had told the exectuve clearly that I need early morning checkin and told her to confirm with the hotel. She promised me she has called and confirmed and told me there are 14 rooms available and asked me to proceed with the booking payment.

So, i made the payment of Rs 770 through Google Pay (UPI Transaction ID -:[protected]. She then asked me to go to the hotel and checkin.

Upon reaching the hotel, within 10 minutes, they told me no rooms are available and won't allow early morning checkin. This was after all the assurance provided by the OYO booking executive. I tried contacting several executives from 7.15 am to 8.30am. All of them asked me to hold the call and left me midway. Then finally one person from the Service team told me I won't be paid the money back after cancelation.

This is really a fraudulent act. I had mentioned clearly that I need early morning checkin and i wont be able to wait till 12pm for checkin. Only after assurance from the OYO booking executive, i paid the entire amount. Then I had to go through a horrible experience from OYO customer service/booking teams for over 2 hours, after I travelled a 14 hour journey from Trivandrum to Bangalore.

Now, I am being denied of the refund. How pathetic can a company be and this is clearly an organized loot.

I am sorry to say the OYO booking/service teams are pretty useless and just want to convert a booking and give false promises, thereby cheating customers. Now, after it is all OYO's fault regarding this booking, i am being denied of my hard earned money as a refund. This isn't the first time, such an event has happened from OYO booking team.

Please provide me my money back. Atleast do that after making me go through hell.

I have called customer care of oyo today and talked about the issue to the lady picked up the call and she transferred the call to her senior, the person to whom call was transferred has abused me and shouted on me.

This behavior is not a tall accepted and i want my money back.

N6LY8221

Mentioned above is my booking id. The payment shows pending even though i payed. Pls help

Dear Sir/Mam,
I (Pradeep kumar) have booked the hotel KS residency (OYO 76988) from booking.com for 1 night stay in chandigarh (confirmation no: [protected] ). I accepted the offered room after checking in at around 10:00 pm. However, in another hour I explored that the room was all dirty, the bedsheets were torn, blankets were smelling foul and most importantly the door latch/lock was not working and window shield was broken.
As I was with my family I didn't felt safe to stay in the hotel so I decided to leave the property. When i enquired the hotel staff about the procedure and refund of the amount they started misbehaving with us and used foul language against me and my family.
To avoid any further clash and considering the safety of my family I left the hotel and 11:15 pm and suffered a lot of inconvenience at late hours with my family.
I raised the complaint to customer care executive in both OYO ( complaint ticket id- [protected]) and Booking.com however, no action has been taken till yet from both parties (oyo and booking.com)
I therefore humbly request you to escalate the complaint resolution (Strong possible action against the hotel staff) and provide me a full payment refund against the booking.
Regards

My Booking Id : XS5W7849
This was the first time I had a bad experience with OYO accommodations due to the following reasons:
1. The room which was allotted to us was not hygienic as it was smelling like cigarette smoke alot. There were no windows in the room causing the smell to be trapped in it.
2. Later after we checked in, the staff and manager at the accommodation was very rude and unprofessional to us. We were not informed about the policy that no visitors were allowed there but when one of our visitor came the staff talked to him in a very threatening manner then when I tried talking to the manager then he asked us to leave the accommodation in an unpleasant manner.
3. The attitude of the manager was very unprofessional and when we told him that we will complain and give you a bad rating - He stated, " Jo marzi rating do, hummein farak nahi padhta" (Do whatsoever, we don't care about ratings)
4. I traveled from Chandigarh that morning and wanted a comfortable stay but due to harassment at your property, I had checked out of the property within 2 hours of check in (Check In timing - 5 pm). I found and booked another accomodation that night.

This is a request to the OYO team to take responsibility for the behavior of your staff. I demand to get my refund of that accommodation as I didn't stay at that accomodation after leaving from there as I felt threatened to stay there. You can check the CCTVs of the place at 6:50 pm that we left and never returned.

I tried getting help from the executives but they didn't help much. This is my last resort to get a solution from your company else I will initiate a complaint in Consumer Court.

Regards.
Aman Kampani
[protected]

I booked a property through oyo and the hotel manager not allowing to check in . After 2 hours of conversation, they said they will get back and now they are saying that no refund will be provided. I feel like this is the worst experience i could have got

2 rooms got booked in the same hotel accidentally. It is not possible now to cancel one room and get the money back

I booked a property through oyo and without informing me they shifted me to another hotel after the check in time. After 1.5 hours of conversation, they said they will get back and now they are saying that no refund will be provided. I feel like this is the worst experience i could have got

I've issued a refund for my double booking as I mistakenly booked for consecutive days ..i knew that I booked for the previous dates when I reached the hotel only ...I called the customer care and they said the refund will be initiated once j check out of the hotel ...but still I haven't received my refund amount
Please help me get through this problem

I booked a room and paid through upi but didn't receive any form of confirmation even though money has been deducted from my bank account
Email- [protected]@gmail.com...

I was doing my booking for hotel oyo townhouse 75987(Booking ID: RHTU6344) but during my booking my money(Rs. 4447) got deducted and my booking didn’t get confirmed. So I called customer care and they told me you can book again if your booking is confirmed you can call us and your money will get refunded so I booked again(Booking ID: NU8E9612) and again paid the amount 4447 rupees and after few hours when I called they told me that both of your booking is confirmed so I asked them for my refund on first booking as promised by oyo but they we're not helping me at all they gave me customer care number ([protected]) but everytime I pressed the option to connect my call to customer service agent it was got disconnected.

I am really angry with oyo's service. No one in this company is dressing my concern or solving it. I am writing this email hoping to get a reply from your side. and please help me and refund my amount as soon as possible.

Thankyou