OYO Rooms Complaints & Reviews

Order ID P[protected]
I have paid full amount but no booking showing in the app. The amount is debited and shown paid to oyo...

I booked a hotel oyo and I was notified that the payment failed but later I got an email saying I have checked in the hotel and an invoice attached for my payment. As it showed the payment was canceled, I had to go to another walk in hotel. Oyo said payment was failed and I will get the refund. Now they have sent an email with the payment Receipt and booking id. Earlier they have not provided me booking id or any confirmation as a notification...

I tried to Book a room in OYO app on 23.12.21. The payment was successful but there is no bookings in the app.

After reaching there, I was not allowed to enter the hotel, since I didn't have any booking ID.
I had to stay someplace else and spend money again.

I want my money back asap. Very bad. Been 7 days to it already and I've not still not gotten my money back.
I booked but the app...

I have made a booking on 08th DEC 2021 with OYO Rooms, and i cancelled the same booking on the 13th DEC under the policy norms of OYO rooms, i get the status on the app that my booking is canceled and But there is no any mention of refund tranction id and trying to reach customer care they are only provide computer voice there is no refund related customer agent. They are not responding to calls or their chat Facility. I am waiting at 14day...

Hello i am writing this after calling on your customer care number 100 times.
The issue is i made a booking on 16 of December 2021 in jaipur and due to an issue the payment was deducted from my account but booking was unsuccessful. So i checked the booking and it was not there and i thought you will refund the amount. So i made another booking for the same day on 16 at same hotel and checked in that hotel and at that time also it showed...

OYO deduct my money in @399 offers from google pay but not booked my hotel in jaipur hotel Hindustani near railway station. When I reached at hotel they refused that they were not connected to OYO rooms...

I made a transaction for booking a hotel via oyo rooms on 08th Dec 2021 with transaction amount of 1872/- (1872 from Google pay). I cancelled the booking on the (13th Dec 2021) due to some reason and it has been more than 14 working( today is 14th day as per bank working days) days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number...

I booked a room in OYO hotel through the Oyo website and paid for it online. But even after paying it kept showing me the confirmation on payment box om their payment page. Apparently, I did not get any confirmation on the booking neither did I get any booking ID....

As I had booked in OYO on 25th of Dec we receive a message your booking got cancelled after that we reach hotel he denied to check-in as the booking was full we tried to call customer care but didn't receive a response after that I connected someone she raised wrong booking id case what a person should do. Now I am mailing calling but nobody has answers of the same. They put the call on HOLD Is my money a waste.

Is this our...

I have made a booking on 28th DEC 2021 with OYO Rooms, and i cancelled the same booking on the same day under the policy norms of OYO rooms, i get the status on the app that my booking is canceled and But there is no any mention of cancellation policy regarding online booking. But they are charging cancellation charge unnecessarily with the full amount. They are not responding to calls or their chat Facility. I just want to know what the...

Hi,

I booked room in oyo dated Dec 24, 2021 - Dec 25, 2021 . When i reached hotel, hotel owner denied room saying no room available . When i called Oyo then they confirmed that money will be refunded and later when again i contacted oyo regarding refund status then they said they wont refund as per cancellation policy . They didnt provided room nor they are giving any update on refund status . there number [protected] is not...

I tried to Book a room in OYO app on 22.12.21. The payment was successful but there is no bookings in the app.

Then I paid in cash and stayed there. Then I made a complaint on mail there is no response. I tried to call customer care service they are replying this is only for booking no complaint.

If they are deducting money they have to provide service or they have to refund to the respective account. How can...

I booked a hotel from 28th December to 30th December through call with oyo customer executive.

During our conversation the executive said if we cancel the booking prior 9am we will get full refund.

But now while trying to cancel the booking it shows its a non refundable booking.

Tried conveying the issues multiple times with the executives but everytime they disconnected the while....

I was booking a room from oyo and i pressed on pay now i paid 957 using upi but due to some glitch payment was not confirmed and anfter that i booked another room but after payment i noticed the deduction of the 957 ruppes for the room which is not booked in the app i went opening the application and there was a option that booking pending for the older room i clicked on cancel and lost the booking and my money is also deducted from the account....

I paid for a hotel booking through PhonePe and the money was deducted but I did not receive any booking confirmation or booking ID.

Please Refund the money asap....

I booked a hotel in Goa ( The Crescent ) from oyo application and my booking was confirmed. The booking ID is E5M44170.
On the day of check in, I called the hotel in the morning to confirm my booking and the hotel denied my booking and said they have no tie up with OYO and told me to complain to the oyo customare care. After being on the call with oyo for more than 4 hours, one oyo executive told me to cancel my booking around 1pm....

I went through website without a login and booked for a room near vizag railway station( SPOT ON 76144 Hotel Manikanta Residency)
after than i went for booking process through UPI phone pe. After i paid the amount it was still showing the amount or the payment not verified. it didn't show any booking id or anything. below are the details or the screenshot of the transaction...

I have tried booking the OYO and made a payment of 945 using phonePe App but booking not completed, again I tried and it deducted the amount of 906 again towards the Booking ID JFLB8821, I need the refund back of 945 for which no booking ID generated....

I booked an oyo hotel which welcomes unmarried couple but at the time of check-in we were denied and showed a very disrespectful behaviour from the hotel, asking us to leave the hotel and just closed the hotel door in front us. We were travelling from WestBengal to Odisha and I was waiting outside the Hotel for more than 2 hours waiting for OYO assistance to get back which was conveyed at first level of .Such kind of fraud is not expected...

I was trying to book room and I gave all the details and it asked to pay I paid through Gpay amount got deducted but oyo says payment not verified I don't have booking ID as well I contacted customer service even they have no knowledge about this please help me get my money back

UPI ID :[protected]
TO : [protected]@hdfcbank
GOOGLE TRANSACTION ID : CICAgODB88CfZQ...