OYO Rooms Complaints & Reviews

Hello i am writing this after calling on your customer care number 100 times.
The issue is i made a booking on 16 of December 2021 in jaipur and due to an issue the payment was deducted from my account but booking was unsuccessful. So i checked the booking and it was not there and i thought you will refund the amount. So i made another booking for the same day on 16 at same hotel and checked in that hotel and at that time also it showed me in your oyo app only single booking only. So when i checked out from the room on same day at that time too it was only showing me a single booking only because i remembered that i gave it 1 star to rating to that hotel at checkout time.
Today i checked my bank account and there was no refund regarding that first booking which the amount was deducted. And i opened your oyo app to check for customer care number and i found that you there were 2 booking of the same hotel same day 16 December 2021 with the same name.
And i know that which booking was failed as i paid through the amazon pay which was failed on 16 December. So i wanr the refund of my amount 1099 rs. Of booking id- EL5F7648 ( which is shown as i know this was failed).
So i called the customer care after trying 100 times sometimes the person was not listened properly and sometimes the call automatically cut after 8 minutes and so on.
I have all the recording of the customer care executives.
I am attaching relevant audio of customer care and screenshot of the booking too.
Please help and resolve this issue otherwise i have to go to consumer court regarding the issue as this is your fault not mine and your service is worse like you wasted my whole day in this and in the end i received this mail id from your executive which i asked like 1000 times from everyone.
Thank you.

OYO deduct my money in @399 offers from google pay but not booked my hotel in jaipur hotel Hindustani near railway station. When I reached at hotel they refused that they were not connected to OYO rooms

I made a transaction for booking a hotel via oyo rooms on 08th Dec 2021 with transaction amount of 1872/- (1872 from Google pay). I cancelled the booking on the (13th Dec 2021) due to some reason and it has been more than 14 working( today is 14th day as per bank working days) days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and standard chartered bank again and again without any worthy results.

I booked a room in OYO hotel through the Oyo website and paid for it online. But even after paying it kept showing me the confirmation on payment box om their payment page. Apparently, I did not get any confirmation on the booking neither did I get any booking ID.

As I had booked in OYO on 25th of Dec we receive a message your booking got cancelled after that we reach hotel he denied to check-in as the booking was full we tried to call customer care but didn't receive a response after that I connected someone she raised wrong booking id case what a person should do. Now I am mailing calling but nobody has answers of the same. They put the call on HOLD Is my money a waste.

Is this our fault the hotel person guides us to cancel and take the booking?

I have made a booking on 28th DEC 2021 with OYO Rooms, and i cancelled the same booking on the same day under the policy norms of OYO rooms, i get the status on the app that my booking is canceled and But there is no any mention of cancellation policy regarding online booking. But they are charging cancellation charge unnecessarily with the full amount. They are not responding to calls or their chat Facility. I just want to know what the...

Hi,

I booked room in oyo dated Dec 24, 2021 - Dec 25, 2021 . When i reached hotel, hotel owner denied room saying no room available . When i called Oyo then they confirmed that money will be refunded and later when again i contacted oyo regarding refund status then they said they wont refund as per cancellation policy . They didnt provided room nor they are giving any update on refund status . there number [protected] is not giving any option to talk with them regarding refund status nor Oyo chat assistance is replying .I would request please help me regarding same as its pure fraud . Neither they provided room nor they are giving any refund . Please help me in this regard .sharing chat below .

[protected]
Today
Hi Sushil Kumarsahu,

Thanks for contacting OYO!

This is Yo! - OYO's real time assistant. I am here to answer your questions and get you to the right person in case I am unable to help.

2:19 am
Your booking is CONFIRMED and here are your booking details
2:19 am
OYO 62292 Krishna Kanheyaa Residency
NAXU6373
Confirm Booking
Booked for Sushil Kumarsahu
OYO 62292 Krishna Kanheyaa Residency
6 Classic (2X) Rooms, 16 Guests
Dec 24, 2021 - Dec 25, 2021
₹ 15018.0
Partial
Call hotel
Get directions
Hi Sushil Kumarsahu,

Thanks for contacting OYO!

This is Yo! - OYO's real time assistant. I am here to answer your questions and get you to the right person in case I am unable to help.

2:20 am
Your booking is CONFIRMED and here are your booking details
2:20 am
OYO 62292 Krishna Kanheyaa Residency
NAXU6373
Confirm Booking
Booked for Sushil Kumarsahu
OYO 62292 Krishna Kanheyaa Residency
6 Classic (2X) Rooms, 16 Guests
Dec 24, 2021 - Dec 25, 2021
₹ 15018.0
Partial
Call hotel
Get directions
Is there anything I can help you with for your upcoming booking?
2:20 am
Exit
2:20 am
Restart the Chat
2:20 am
Hi Sushil Kumarsahu,

Thanks for contacting OYO!

This is Yo! - OYO's real time assistant. I am here to answer your questions and get you to the right person in case I am unable to help.

2:20 am
Your booking is CONFIRMED and here are your booking details
2:20 am
OYO 62292 Krishna Kanheyaa Residency
NAXU6373
Confirm Booking
Booked for Sushil Kumarsahu
OYO 62292 Krishna Kanheyaa Residency
6 Classic (2X) Rooms, 16 Guests
Dec 24, 2021 - Dec 25, 2021
₹ 15018.0
Partial
Call hotel
Get directions
Is there anything I can help you with for your upcoming booking?
2:20 am
I am having trouble with my booking
2:20 am
Don't worry, I will assist you to the best of my logic, if I am unable to, I ll go and get the humans.
2:20 am
Tell me, what are you facing trouble with?
2:20 am
Exit
2:21 am
Exit
2:21 am
Hi Sushil Kumarsahu,

Thanks for contacting OYO!

This is Yo! - OYO's real time assistant. I am here to answer your questions and get you to the right person in case I am unable to help.

2:21 am
Your booking is CONFIRMED and here are your booking details
2:21 am
OYO 62292 Krishna Kanheyaa Residency
NAXU6373
Confirm Booking
Booked for Sushil Kumarsahu
OYO 62292 Krishna Kanheyaa Residency
6 Classic (2X) Rooms, 16 Guests
Dec 24, 2021 - Dec 25, 2021
₹ 15018.0
Partial
Call hotel
Get directions
Is there anything I can help you with for your upcoming booking?
2:21 am
Hi Sushil Kumarsahu,

Thanks for contacting OYO!

This is Yo! - OYO's real time assistant. I am here to answer your questions and get you to the right person in case I am unable to help.

2:58 am
Here are the details of your cancelled booking
2:58 am
OYO 62292 Krishna Kanheyaa Residency
NAXU6373
Cancelled Booking
Booked for Sushil Kumarsahu
OYO 62292 Krishna Kanheyaa Residency
6 Classic (2X) Rooms, 16 Guests
Dec 24, 2021 - Dec 25, 2021
₹ 15018.0
Call hotel
Let me know how may I assist you?
2:58 am
Hello
2:58 am
Debojit has entered the conversation
2:58 am
Hi! Welcome to OYO. My name is Debojit, I would be glad to assist you with your concern.
2:58 am
When I will get refund??
2:58 am
Are you talking regarding this booking ID: NAXU6373?
2:58 am
Yes
2:58 am
Any update ??
3:00 am
Please stay online, I am working on your concern. Kindly give me 5-6 minutes. Please do not press back button on your device to serve you better.
3:00 am
Okie
3:01 am
I sincerely apologize for the inconvenience caused to you. I will try my best from my end to help you in the best possible way.
3:04 am
Please stay online I am working on your concern.
3:04 am
K
3:04 am
As I can check, you have already cancelled your booking.
3:07 am
May I know the reason behind the cancelled booking?
3:08 am
Didn't liked property .
3:08 am
Any update on refund ??
3:08 am
Are you there ??
3:11 am
Let me check this for you. Please give me 3-4 minutes. I will be right back. Kindly stay connected.
3:14 am
10 min back u were checking same .
3:14 am
How much time u need to check my refund status ??
3:15 am
As I can your booking is a non-refundable booking.Kindly check your confirmation mail there has already been mentioned cancelation policy over there.
3:17 am
My apologies. As per the cancellation policy, the amount cannot be refunded.
3:17 am
Is there anything else I may assist you with regarding OYO?
3:17 am
I hope this chat is still connected.
3:18 am
What's meaning of that ??
3:18 am
When I didt checked in them why amount will not be refunded??
3:18 am
My apologies. As per the cancellation policy, the amount cannot be refunded.
3:18 am
As I can your booking is a non-refundable booking.Kindly check your confirmation mail there has already been mentioned cancelation policy over there.
3:19 am
I sincerely apologize for the inconvenience caused to you. I will try my best from my end to help you in the best possible way.
3:19 am
I booked for 6 room and I didn't received 6 room
3:19 am
Is there anything else I may assist you with regarding OYO?
3:19 am
What u expect to pay 15 k for 3 room ??
3:19 am
Give me 6 room i book and will pay full amount
3:20 am
My apologies. As per the cancellation policy, the amount cannot be refunded.
3:20 am
Is there anything else I may assist you with regarding OYO?
3:20 am
I will go consumer court
3:20 am
I sincerely apologize for the inconvenience caused to you. I will try my best from my end to help you in the best possible way.
3:20 am
My apologies. As per the cancellation policy, the amount cannot be refunded.
3:20 am
I am sorry for the inconvenience that you have faced. At OYO, we always want our guests to have excellent experiences.
3:20 am
Is there anything else I may assist you with regarding OYO?
3:20 am
Good wait for court notice u mother [censored]er
3:20 am
Please use professional language in this chat otherwise I am bound to disconnect this chat.
3:21 am
When I didn't received room then what else option is left??
3:21 am
Is there anything else I may assist you with regarding OYO?
3:21 am
I hope this chat is still connected.
3:22 am
U can't give room as per booked policy and u won't refund my amount
3:22 am
How this sense logical??
3:22 am
As I can your booking is a non-refundable booking.Kindly check your confirmation mail there has already been mentioned cancelation policy over there.
3:22 am
My apologies. As per the cancellation policy, the amount cannot be refunded.
3:22 am
Sorry, this is the final resolution from our end.
3:22 am
Is there anything else I may assist you with regarding OYO?
3:22 am
Then give me 6 room as booked
3:22 am
My apologies. As per the cancellation policy, the amount cannot be refunded.
3:23 am
Is there anything else I may assist you with regarding OYO?
3:23 am
R u moron u mother [censored]er
3:23 am
Dont u understand English
3:23 am
Please use professional language in this chat otherwise I bound to disconnect this chat.
3:23 am
Please use professional language in this chat otherwise I bound to disconnect this chat.
3:23 am
Tera khandan mar jaye madar chod
3:23 am
Please use professional language in this chat otherwise I bound to disconnect this chat.
3:23 am
Mera 7.5 k hazam nahi hoga kamina bc
3:23 am
Tera bacche apana paida hoga mc
3:24 am
Sale fraud
3:24 am
Chor behenchod
3:24 am
Please use professional language in this chat otherwise I bound to disconnect this chat.
3:24 am
Thank you for chatting with OYO. Have a nice day ahead!
3:24 am
Tumhare call center ka gaand Marta hu
3:24 am
The conversation was marked complete.
3:24 am
Exit
3:24 am
My Query is not resolved
3:24 am
Submit
3:27 am
Today
Is there anything I can help you with for your upcoming booking?
2:11 pm
Chat with Yo!
2:11 pm
Hi Sushil Kumarsahu,

Thanks for contacting OYO!

This is Yo! - OYO's real time assistant. I am here to answer your questions and get you to the right person in case I am unable to help.

2:11 pm
Here are the details of your cancelled booking
2:11 pm
OYO 62292 Krishna Kanheyaa Residency
NAXU6373
Cancelled Booking
Booked for Sushil Kumarsahu
OYO 62292 Krishna Kanheyaa Residency
6 Classic (2X) Rooms, 16 Guests
Dec 24, 2021 - Dec 25, 2021
₹ 15018.0
Call hotel
Let me know how may I assist you?
2:12 pm
I want to know the status of the refund
2:12 pm
Sorry no refund request found for NAXU6373 booking.
2:12 pm
Do you need any other assistance?
2:12 pm
I want to claim refund
2:12 pm
Arka Das joined
Hi! Welcome to OYO. My name is Arka, I would be happy to assist you with your query.
2:12 pm
I sincerely apologize for the inconvenience caused to you.
2:12 pm
WHY refund in not initiated for this booking ?
2:12 pm
Sure! I will be glad to assist you as per your requirements.
2:13 pm
Let me know status of refund
2:13 pm
Please stay online, I am working on your concern. Kindly give me 2-3 minutes. Please do not press the back button on your device to serve you better.
2:15 pm
its already past 10 min now
2:24 pm

any update now
2:24 pm
r u there ?
2:34 pm
??
2:46 pm
hello MR india ?
3:15 pm

does your 2-3 min finished ?
3:15 pm

this whole conversation will be recorded for consumer court .

I tried to Book a room in OYO app on 22.12.21. The payment was successful but there is no bookings in the app.

Then I paid in cash and stayed there. Then I made a complaint on mail there is no response. I tried to call customer care service they are replying this is only for booking no complaint.

If they are deducting money they have to provide service or they have to refund to the respective account. How can they hold my money for days.

Worst customer service from OYO please refund my money

I booked a hotel from 28th December to 30th December through call with oyo customer executive.

During our conversation the executive said if we cancel the booking prior 9am we will get full refund.

But now while trying to cancel the booking it shows its a non refundable booking.

Tried conveying the issues multiple times with the executives but everytime they disconnected the while.

I was booking a room from oyo and i pressed on pay now i paid 957 using upi but due to some glitch payment was not confirmed and anfter that i booked another room but after payment i noticed the deduction of the 957 ruppes for the room which is not booked in the app i went opening the application and there was a option that booking pending for the older room i clicked on cancel and lost the booking and my money is also deducted from the account. Please give my money back 😭

I paid for a hotel booking through PhonePe and the money was deducted but I did not receive any booking confirmation or booking ID.

Please Refund the money asap.

I booked a hotel in Goa ( The Crescent ) from oyo application and my booking was confirmed. The booking ID is E5M44170.
On the day of check in, I called the hotel in the morning to confirm my booking and the hotel denied my booking and said they have no tie up with OYO and told me to complain to the oyo customare care. After being on the call with oyo for more than 4 hours, one oyo executive told me to cancel my booking around 1pm.
Now, I do not have a booking and they are not even refunding the complete amount that I have paid.
I have had the worst experience with oyo and I want the complete amount to be refunded back to me.
You can reach out to me on [protected]

I went through website without a login and booked for a room near vizag railway station( SPOT ON 76144 Hotel Manikanta Residency)
after than i went for booking process through UPI phone pe. After i paid the amount it was still showing the amount or the payment not verified. it didn't show any booking id or anything. below are the details or the screenshot of the transaction

I have tried booking the OYO and made a payment of 945 using phonePe App but booking not completed, again I tried and it deducted the amount of 906 again towards the Booking ID JFLB8821, I need the refund back of 945 for which no booking ID generated.

I booked an oyo hotel which welcomes unmarried couple but at the time of check-in we were denied and showed a very disrespectful behaviour from the hotel, asking us to leave the hotel and just closed the hotel door in front us. We were travelling from WestBengal to Odisha and I was waiting outside the Hotel for more than 2 hours waiting for OYO assistance to get back which was conveyed at first level of .Such kind of fraud is not expected from such a reputed organization.
Its all about the safety which was the major OYO concern, and we were waiting from 10:30am till 12:30am.

I was trying to book room and I gave all the details and it asked to pay I paid through Gpay amount got deducted but oyo says payment not verified I don't have booking ID as well I contacted customer service even they have no knowledge about this please help me get my money back

UPI ID :[protected]
TO : [protected]@hdfcbank
GOOGLE TRANSACTION ID : CICAgODB88CfZQ

I have booked at OYO hotel through customer care no of booking ID- R2RT3317 but hotel KOL1929 was not good so again I have called to called to customer care and explained the problem. He said don't worry you do the another booking and you will get refund of previous booking. So I he booked the and ID are FRAF7669, 22.12.2021 and HPZE6451, 22.12.2021 . After booking executive said that the previous booking is not possible to cancel as I have used voucher for booking (But booking was done by executive). Then I have try to cancel through OYO app and cancellation done. But I didn't get the refund. From then no one is responding in this matter. I have the all audio recordings for proof.

On 23.12.2021 I have done booking through customer care no - [protected] for OYO1764 maruti lodge and paid through G pay amount Rs.2102.00 but booking not confirmation not came. Again I called to same number and executive told that don't worry we are going to book again you will get refund in 24 hours. As I reached hotel, manager said you have to pay Rs.2213.00 and So I have paid the same amount. But from then I am trying to consult customer care no one is giving solution and giving number [protected]. When I called at this number which is computer generated and telling please go to OYO app and go to need help. But need help is auto also generated and standard fixed by OYO rooms. Please help to resolve the issue.

The room was a disaster and the the washroom was dirtier than a public toilet
I have the pics for proof
I am a dedicated Oyo customer and recently since 2 bookings I am getting shocked on a daily basis.
The Oyo u give to these cheap places, they don't maintain these places and decrease your credibility
I expect a full return of my money because I had checked out within an hour cause I was not able to bear the smell of the disgusting room

The room I booked on the app was not what I was provided at the hotel I want cancellation of my booking and full refund and not a penny less your service is so poor and unprofessional.