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OYO Rooms Complaints & Reviews

3.7
Updated: Dec 4, 2025
Complaints 6601
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OYO Rooms reviews & complaints page 143

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N
Nitin Mallan
Jul 21, 2020
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Hi,

I was staying in oyo life grg 1336 in gurgaon and my booking id is 96953 from jan 2020 and have been paying my rent timely. Due to covid 19 i got wfh and traveled to my native place on 18/3/2020. Even though i am not staying since then i have been paying my rent before 5th of every month as per oyo guidelines.in the same way i had paid my rent for july month on 5th itself.

As i lost my job in july month and thought will not be able to pay my rent in these unprecedented times i had requested for a move out on the 18/7/2020. Prior to that i had even mailed to neelima baral (Neelima. [protected]@oyorooms.com) who seems to be my property manager to waive off or relax my rent but she did not even respond. Contacted her @ [protected] several times but she will never respond.

I had paid a security deposit of rs 4449 before entering oyolife. At the time of settlement my fnf came to be rs 114 where even the common area charges have been calcluated which is utter non sense.

Even our honourable prime minister had given a directive that there should be no increase in rent and oyolife kept on increasing rent. When i joined it was rs 5350 now after 5 months it is rs 5850.

It is my sincere request that i should be given my security deposit of rs 4449 which was charged at the beginning. Kindly help me in getting my hard earned money back
OYO Rooms customer support has been notified about the posted complaint.
Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such experience. Rest assured, we'll get this checked and connect with you as early as possible.

Regards,
Team OYO
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    saloni.m
    from Nagar, Rajasthan
    Jul 20, 2020
    Resolved
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    Resolved

    Address: Oyo Rooms Pvt. Ltd Gurugram

    I am still waiting for my refund of Rs. 966 from Oyo Rooms. Booking Id - Booking( ZIGU7432 )

    Case Background - I made the advanced payment for the room, but at the time of check in, the hotel denied to give room. They said it is not available. After that, Oyo rooms customer care assured the refund but I did not receive any refund.

    They wrongfully sent the resolution mail but I did not receive any refund.
    Jul 26, 2020
    Complaint marked as Resolved 
    Refund money has been received. Thanks a lot:)
    OYO Rooms customer support has been notified about the posted complaint.
    Jul 20, 2020
    Updated by saloni.m
    This is the proof of bookings made. But they denied to provide any room at the reception. Also, they did not send any cancellation mail and it was showing as check out from my end. After that, they sent a resolution mail but I did not receive any refund.

    Verified Support
    Jul 22, 2020
    OYO Rooms Customer Care's response
    Dear Guest,

    Thanks for letting us know your concern regarding the refund. We'll surely look into the same and get back to you as soon as possible.

    Regards,
    Team OYO
    Verified Support
    Jul 22, 2020
    OYO Rooms Customer Care's response
    Dear Guest,

    We believe our concerned team contacted and communicated the needful. We assure you for a hassle free stay experience in the future. Please let us know if you need any further assistance.

    Regards,
    Team OYO
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      R
      roger123
      Jul 17, 2020
      Resolved
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      Resolved

      Address: oyo

      I dont want to use oyo account and it doesn't allow me to do . It doesnt allow me to delete my account or my history .. this is a privacy issue . I dont want to be associated with it .. pls delete my account . I tried multiple times to delete but was ignored .. this is a serious privacy issue and i want it resolved .. i dont want oyo to have all my details and i need to delete my account
      Aug 6, 2021
      Complaint marked as Resolved 
      OYO Rooms customer support has been notified about the posted complaint.
      Hi, we would like to inform you that due to our company policy, we are not liable to delete any booking history of any of our guest, though we can definitely block your account if you do not wish to book your future stays with Oyo.

      Regards
      Team OYO
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        V
        Vishnu Raj T
        Jul 17, 2020
        Resolved
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        Address: Oyo room townhouse 040 global village

        Booked Oyo room, oyo Townhouse 040, global village from July 9 to 14, booking id FPXG4052, it got cancelled on 8th july, but refund of rs 5000 is not credited till now.No refund msg has been received, no proper response from oyo, it has been over 1 week, why so.
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        OYO Rooms customer support has been notified about the posted complaint.
        Hi, we apologize for your aggravation. We will get this checked for you and our relevant team will connect with you for your assistance. In the meantime, your patience would be highly appreciated.

        Regards
        Team OYO
        Dear Guest,

        Our concerned team tried calling, but couldn't connect with you. Please share a feasible time or an alternate number for the same.

        Regards,
        Team OYO
        Vishnu Raj T's [Complaint's author] reply, Jul 18, 2020
        9165205235, this is my no., I don't knw why only u guys couldn't reach my this no. When everybody else is calling this only, pls msg me and adress the issue pls state status of refund
        Vishnu Raj T's [Complaint's author] reply, Jul 18, 2020
        If there is a confirmation regarding the refund pls send me in my email [email protected], pls note booking id FPXG4052
        Hi, we worked on your concern raised and have sent you the needful resolution over email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

        Regards
        Team OYO
        Vishnu Raj T's [Complaint's author] reply, Jul 24, 2020
        Hi, I have waited as per ur instruction for 14 days till now it has not been refunded, how much more time will it take?this could be worst service ever from any booking site..
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          N
          Nihar Dalabehera
          Jul 15, 2020
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          Address: Mannat International

          I ordered chicken butter masala, matar paneer and 12 rotis for dinner today at oyo townhouse 229, mannat international, kolkata.

          The rotis were made of low quality flour which has stone particles in it and the chicken was smelling. We are not sleeping without having dinner including my father who is a patient.

          Please look into this matter urgently because health of an individual is important and a hotel chain of the reputation like oyo should not compromise on that.
          OYO Rooms customer support has been notified about the posted complaint.
          The question is ...who is going to take the responsibility if something happens to our family after consuming the above items.

          The matter may be escalated to Consumer Court, WB food inspector, Grahak Seva Kendra, Facebook, Twitter etc if it is not taken up by higher authorities of OYO
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            N
            Nikhil Kunnuthottiyil
            Jul 15, 2020
            Resolved
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            Resolved

            My booking id is peix2783

            I had paid for the room twice but still havent received my full payment.

            I had originally booked an ac room, hotel gave me w/o ac when i asked for ac they shifted me and also charged 50% extra as upgradation fees for the same room.
            I was not intimated about this, post completion of booking

            I have contacted customer care, oyo assist in app but no avail

            Customer care has put me on hold for more than 15 min multiple times now.

            Kindly mentiom clearly if money will be refunded, dont make a fool out of your customers

            Please resolve asap if you have the ability
            Aug 8, 2021
            Complaint marked as Resolved 
            OYO Rooms customer support has been notified about the posted complaint.
            Verified Support
            Jul 20, 2020
            OYO Rooms Customer Care's response
            Hi Nikhil, thank you for the details. We have shared the details with our dedicated team and our team is working on the same. Please allow us some time. ~Bella
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              M
              Manan11jan
              Jul 14, 2020
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              1) this is with reference to refund for our cancelled booking. I have booked a private room at oyolifekol1475. My booking id is 117902.

              2) due to kolkata government decision all flights have been cancelled from delhi till july 19 due to covid 19 and moreover the government has today announced complete lockdown of kolkatta.

              3) unfortunately, because of these unforeseen events we would not be able to come to kolkata and check in oyo facility on 10th july.

              4) this situation is not in our control and therefore we request oyo life to cancel our booking and refund us the amount

              5) we have written 5 emails and called them atleast 20 times with no avail. Now we are getting worried as our hard earned money has been blocked by oyo rooms. Thus is unethical.

              Look forward to your full support and with best regards

              Manan vij

              [protected]
              OYO Rooms customer support has been notified about the posted complaint.
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                V
                Vishnu Raj T
                Jul 13, 2020
                Resolved
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                Resolved

                Address: Oyo townhouse ,040 global village ,banglore

                Booked Oyo room, oyo Townhouse 040, global village from July 9 to 14, booking id FPXG4052, it got cancelled on 8th july, but refund of rs 5000 is not credited till now.No refund msg has been received, no proper response from oyo
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                OYO Rooms customer support has been notified about the posted complaint.
                Hi, we are here to help, We are getting this checked on priority
                Hi, our team attended the concern diligently and the needful has been done. We assure you we'll take care of your stay in the future. Let us know for any other assistance.

                Regards
                Team OYO
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                  A
                  Avanish Singh Rajput
                  Jul 11, 2020
                  Resolved
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                  Resolved

                  I bought gold wizard membership coupon using flipkart supercoins and got a coupon code on 30june 2020. When i applied it on and tried to go ahead the code shows invalid and i even confirmed it from flipkart and they said it is valid
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  OYO Rooms customer support has been notified about the posted complaint.
                  Dear Guest,

                  Thanks for letting us know your concern. We suggest you to please carefully check the code and try again. If you still face any issue, please write back to us along with your registered contact details. We'll get this checked for you.

                  Regards,
                  Team OYO
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                    L
                    LeShawn Trass
                    Jul 8, 2020
                    Resolved
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                    Resolved

                    Address: Hutchinson,ks

                    I never received a call back or how this issue was resolved?
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    OYO Rooms customer support has been notified about the posted complaint.
                    Hi,

                    We at OYO would want to help you out in readdressing your experience. So kindly share your booking ID or contact details so that we can get in touch with you at the earliest and try to resolve it from our end.

                    Regards,
                    Team OYO
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                      T
                      Trinath Raju
                      Jul 6, 2020
                      Resolved
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                      Resolved

                      Address: Mig 1, mvp main rd, sector 3, mvp colony, visakhapatnam

                      Oyo signed an agreement with me for 3 years lock in period.
                      They stopped paying rents from 10th month of the agreement, the march 12 th 2020.
                      Now they even stopped doing business and not paying rents, electricity bills, amc and maintenance.
                      They stopped maintaining and cleaning the property from march 12th 2020. Now the property is very bad shape.,
                      I contacted them repeatedly and they advised me for mutual agreement termination, which i agreed upon keeping the condition of the property in mind.
                      Its already been 3 weeks and nothing is done till date.
                      Overall... Oyo is cheating lot of owners and customers. It will be the biggest scam of india in coming years.
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      OYO Rooms customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 07, 2020
                      OYO Rooms Customer Care's response
                      Dear Partner,

                      We understand how inconvenient it is and we would never want our partners to go through such experience. Kindly share your property code and contact details with us so that we can assist you accordingly.

                      Regards,
                      Team OYO
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                        धीरज सिंह
                        Jul 4, 2020
                        Resolved
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                        Resolved

                        Address: Noida sec 41

                        On 2 july 2020 i booked a room in oyo 38417 silver villa. Room facility shown by oyo is ac is available there but when in reached their, the staff of oyo silver villa denied for ac room and said cancel your booking and after i cancel my booking he take extra chagre and gave me a ac room there
                        And when i called oyo for help they take 2 days but my refund is not process every time i called they said i will transfer your call to refund teme and hold my call for 15-20 min but call is not completed after my 5-6 call my call transfer and a employ of oyo namee shweta said to me that if the owner of oyo silver villa confirm that i stayed in their room they processed my refund but now they denied
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        OYO Rooms customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 06, 2020
                        OYO Rooms Customer Care's response
                        Dear Guest,

                        We regret the inconvenience caused to you. OYO Hotels & Homes aim to provide the best hotel booking experience to all its users. Kindly share your booking details so that we can assist you further.

                        Regards,
                        Team OYO
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                          G
                          Gunjan Mehra
                          Jul 4, 2020
                          Resolved
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                          Resolved

                          Address: Dwarka sec 9 delhi

                          I made a booking a few mins later and paid the amount and now when i am trying check my booking, i cant find it. I tried to call oyo but there isn’t any section for this type of complaint.
                          +1 photos
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          OYO Rooms customer support has been notified about the posted complaint.
                          Hi Gunjan, sincere apologies for the inconvenience caused. Please share your booking ID or contact details with us so that our concern team can connect with you at the earliest.~Bella
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                            L
                            Lisa Thompson
                            Jul 4, 2020
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                            Address: 1408 Battery Creek Rd, Beaufort, SC. 29902

                            I stayed at oyo hotel durham west hills
                            Jun 23, 2020 - jun 25, 2020 booking #pvgr9624 i was charged $25.00 of my deposit, they state there was blood on bed cover no there was not i made the bed before leaving. We are best guest very clean, quiet and never do damages never. I stay frequently at hotels for eye care at duke center never had any issue. This is a scam to charge fees for extra money and find it very disturbing. Called they were rude finally gave me other number to call, called other number was left on hold over 30 min before disconnected with no resolve. I will post every place i find for reviews to warn people of this unethical dealings. Its not a lot of money, its the principle of the matter and the lack of customer service i received.
                            OYO Rooms customer support has been notified about the posted complaint.
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                              Payalredhu
                              Jun 29, 2020
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                              It is really a fraud company, despite of more than 10 mails and calling on customer care no refund has been done yet and is pending since march 18th 2020. Amount of rs 1927/- is pending and they are constantly asking to talk to bank and saying refund is successful but there has been no credit of amount. Bank has said they don’t accept reference no more than 12 digits and not able to track. I am stuck please help and provide some solution
                              OYO Rooms customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 01, 2020
                              OYO Rooms Customer Care's response
                              Hi, we regret the inconvenience caused to you. Please share your booking id/Contact details to help us serve you better.~Aish
                              Jul 11, 2020
                              Updated by Payalredhu
                              Booking ID - XKAJ4876
                              Name - payal redhu
                              Booking ID - XKAJ4876
                              Name- payal redhu
                              Hotel-capital O hotel kings
                              No -[protected]
                              Hi, we are sorry for the trouble caused. Please be assured that the raised concern will be resolved at the earliest. ~Aish
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                                L
                                Lohit K
                                Jun 27, 2020
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                                Address: OYO Corporate Office Address: 9th Floor, Spaze Palazo, Sector 69, Gurugram, Haryana 122001

                                Hi sir,

                                I had booked a room with oyo on 31 december 2019 to january 1, 2020. Booking details - id ceks0784.

                                Spot on 45289 shanthinikethan homes
                                B14, bommasandra industrial area, bangaliore

                                It was in midnight i had to travel over 25kms from city to outskirts and was not offered a stay due to the hotel being shut down and has shut down their operations. I had no other place to go and was not offered any other alternate solutions in the night and also they have not processed refund despite of repeated emails and calls for 7 - 10 days.

                                Till now they are claiming the refund will be done and it was not processed since jan 1- 2020.

                                |as part of the travel i was told i will be given insurance and despite having met with muggers i lost my valuables and was injured and harassed by a mugger and had taken laptop which was owned by me and for which they are yet to process my insurance, which is still pending.

                                Kindly share what i need to do to oyo rooms. I want to take this forward with legal actions against the oyo corporate office for all the worst service and refund not being processed.

                                Regards
                                Lohit krishnappa
                                +[protected]
                                +[protected]
                                [protected]@gmail.com
                                OYO Rooms customer support has been notified about the posted complaint.
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                                  thesaadlive
                                  Jun 26, 2020
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                                  Resolved

                                  9 to 12 february thru oyo my booked properly is closed so customer care shift my hotel and said extra amount will be paid bt oyo after gave bill by you. When i checked out i already send bill to oyo but till now my amount not receive. Customer care executive initiate the amount but after 2 or 3 days cancel the amount.
                                  So please guide n help.
                                  +1 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  OYO Rooms customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 29, 2020
                                  OYO Rooms Customer Care's response
                                  Hi, we truly regret the delay. We have already raised your concern with the right team, and they are looking into the matter. We would request you to kindly allow us some time to get back to you.

                                  Regards,
                                  Team OYO
                                  Verified Support
                                  Jun 29, 2020
                                  OYO Rooms Customer Care's response
                                  As checked our team has connected with you in regard to your concern and provided you a needful resolution. Let us know for any other assistance.
                                  Regards,
                                  Team OYO
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                                    Vikas vp
                                    Jun 23, 2020
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                                    Address: OYO LIFE .

                                    The issue is regarding non-payment of brokerage from last 6 months.
                                    Where the area manager (Akash subramanian) he had committed that payment will be initiated as the property gets live. Its been almost 6 months the payment had not been received. All the required document was provided to him and his colleague to whom he assigned name (Shardul) & manager (Shefali). They always says its in process but no response. This is the 1st time i have seen the delay in payment in almost 6 years of my experience. Company have the brand value and people are just making it worst. Its been tough days going for all. We brokers only depend on brokerage no any other sources. Much in need of money right now. Request to please take this into priority and get this done or else have to escalate to social media.

                                    Details of the property
                                    Mum1620
                                    Oyo manager looking after this case shardul - [protected]

                                    Reachout me on [protected].
                                    OYO Rooms customer support has been notified about the posted complaint.
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                                      deepak bhadur
                                      from Delhi, Delhi
                                      Jun 23, 2020
                                      Resolved
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                                      Resolved

                                      Address: OYOROOMS,ORAVEL STAYS PVT.LTD. 6th Floor, 325 , Tower-B3, Spare I Tech Park, Sector-49 Sohna Road Gurgaon 122002 India

                                      My booking id is qmgu2041. Cancellation done on 17 may 20 but didn't get refund till now. Send and recieved various mails, contact so many time but didn't get call, resolution till now. I have send account details for neft also, but all guest experience managers, escalation team and redalert team are very irresponsible and not attentive. They all doing their job for salary only not for reputation of oyo and they will be a cause for end of oyo. As you can see, they all has forced me now to post this complaint.
                                      Ritesh agarwal should look, closely monitor these all things, otherwise it will effect him with huge loss. I hope i will get refund soon.
                                      Jun 27, 2020
                                      Complaint marked as Resolved 
                                      Oyo rooms has contacted me and provide satisfactory resolution via providing refund amount back into my account. [email protected] 01244588630
                                      OYO Rooms customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 24, 2020
                                      OYO Rooms Customer Care's response
                                      Hi, our team attended the concern diligently and the needful has been communicated. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

                                      Regards
                                      Team OYO
                                      Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Dia
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                                        Vanshu Meghwal
                                        Jun 20, 2020
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                                        I booked hotel opera inn for 10th june my payment was successfully done through online but the next day when i approach hotel it was closed u want my payment asap...!!!
                                        OYO Rooms customer support has been notified about the posted complaint.
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