OYO Rooms Complaints & Reviews

I went for a stay at hotel ks pride in jaipur and i made a booking through oyo. Here a person took my number and through my id he is harassing me with repeated texts and calls and abusing me and my friend with some malicious content. He is also threatening me of leaking my cctv footage which was taken in the hotel room. I request you sir to kindly see to it and seal the oyo room authority to that hotel. It harasses customers and i have to file a police complaint too against it. The name of the person in vicky jain. And his no is [protected] and [protected]

Dear sir/madam,

I booked a room in oyo 6478 green land hotel in ahmedabad for 7 nights, from 29th april to 6th may, via hotels.com. My booking id is:[protected].

Upon my arrival at the hotel past midnight on 29th/30th april, the staff told me that they were unable to accommodate any foreign guest due to the form c issue (As per my poor hindi). My booking voucher states, 'your booking is guaranteed and all paid for. There’s no need to call us - it’s booked!'

Your staff were so kind that they allowed me to stay only for a night. They promised to look for a room in another oyo hotel on my behalf. They are waiting for a call from your company at the moment. I am totally unprepared due to this mishap.

Incidentally, the room that i have been offered has many cockroaches, the towel provided is dirty and dusty, and the bedsheet looked unhygienic. As per your purported statement, complimentary 'continental' breakfast is provided, but the one i was provided with was poha, a sandwich and a cup of chai. The indian food is absolutely okay for me, but please do not misguide your prospective guests with false information.

Please do respond to my query with immediate effect.

Kind regards,

Yutaka sato (Japan)

This is to bring to ur notice that making fraud while booking with ur represtative...
I had been waiting for 45mins early moring and 4times called in customer care and they make me on hold for 10mins each.
Finaly they are charging me 25%extra for early check in.
Kindly go through ur IVR and confirm what was communication made to me..while booking.
I need compensation for this harshment else i will escilate this matter.
If i m wrong then i need conversation recording made with that lady while booking made...

Regards
Prabhat kumar
[protected]

There is hundreds of bedbugs in oyo 7707 corpo suits room no 202
Not even minimum response from reception
Not able to stay in room even 3 hours on 25th april
Worst reception and room service
I checked in at 12:30am and checked out at 4am because of bed bugs
1) no one is there in reception while checkin
2) no one is there while checked out
3) towels not provided
4) water not provided
5) ac not working
6) tv not working
7) bed sheets are not clean
8) many many many bed bugs (Worst experience)
9) only explanation i got from reception is no other room is available
Worst night..

I have given a complaint about my package but nobody is talking care of the complaint. It's already 15days above completed. Is there anybody senior to solve my issue. Can u refund the amount or not. My package is is rczb3596 so many executive spoke to me but then no response if any senior is there to solve my issue then solve or who is the md of oyo

My booking id is qehk9540⁣. Check out was for today, 28th april from oyo townhouse, m200, south city 1.
Very bad stay.
No one served us the breakfast. I had to get myself from the kitchen.
I left my watch in the room. I have been calling the hotel since 1 hr from check out & no one has reverted with a response. It's been 6 hrs now for this!
Very unprofessional behavior of the staff there.

I’m right now in oyo misty gardens in munnar. Im very sorry to say that the service is very poor. The food ordered was not delivered at proper time and there was no food variety as they had said. I need a compensation for this or i request you to shift my stay to your nearby resort. Or we will have to vacate this room.
Please give a reply as early as possible.

Dear Sir,

As per complaint against the OYO Rooms booking my family 7 night & 8 days for dated 22-04-18 to 02-05-18 but unfortunately my family problems I have been canceled the tour dated 28.03.18 before 15 days as per oyo booking rules and OYO customer care executive talk me payment release maximum 15 days but till date more than 28 days my payment is not refunded for OYO Rooms Company.

My booking package id PKG-SBFX9537
My name is Jignesh Priyankar & my Mobile number is [protected].

Already mail my all bank details send to packages.[protected]@oyorooms.com, meghasaggi.[protected]@oyorooms.com, abhishekkukreja.[protected]@oyorooms.com
Company sales department mobil number is [protected], Mr. Abhishek Kukreja mobile number is [protected] & Megha Seggy mobile number is [protected]

A waiting a positive reply.

Thanks & Regards,
Jignesh Priyankar
[protected]
[protected]@gmail.com

I booked a room in hotel global inn, mahipalpur, delhi on 20th april night.. The breakfast was complimentary with the booking.. We are 3 friends.. One of my became sick after eating that breakfast and was admitted in hospital due to food poisoning because of that # breakfast... This was my first and worst experience.. I will never book any hotel with oyo rooms next time and in that hotel too.. And also stop my friends from doing any booking.. I also raised a complain in customer care.. Complain number is 5828490.. My number is [protected]

I had cancelled a booking made on oyorooms in february, no refund till date.
Customer support is always on hold and once it connects, they don't understand the problem.
Booking under name harsh it gupta, booked on 19th feb.
Everytime i was given 3-4 days assurance earlier, now they won't even help with a promise.
No hope for refund but hoping others take care before using this and falling prey to unfair practises.

hi ritesh,

i am charanpreet singh who has booked with you hotel from 16 to 19 april 2018 for hotel bandhan... But this thing was too horrifying can’t tell in words

the hotel staff was so rude that manager shashank didn’t even bothered to attend to complaint if any customer over there was doing it including me

the food in breakfast was stinging badly and even no one to attend u at breakfast. Tea served was cold and on complaining no one to attend. When shashank manager was informed he was just mum and said u can complaint oyo.

there was no one to help us for luggage and even on request the answer from reception was we don’t have staff

there was only one waiter to attend all rooms which was shocking...

after calling reception red to wait for 30 min for room service which was not acceptable
many times call to room service were not attended and then have to personally go to reception which was verst of all.

in 3 days stay i was just bugged up with hotel and even called customer care but no one supported me

i was actually shocked that oyo is dealing with me like this... Can’t believe till now...

i would seriously expect an action against my concern raised...


i have paid the bill but was totally not satisfied with the treatment given to me

this was never expected form oyorooms

Have been following up for last 15 days for a simple refund process for cancellation of a room through oyo. After repeated mails and follow up calls non-responsive attitude of the company. No acknowledgement of the complaints.
Really upset and fed up with services.
₹4019/- is to be refunded. They are only making verbal communication. No written reply for the complaint mail.

To whom it may concern,

We booked oyo 9257 égmore on 20th april with check in 20th and check out 22nd. Although it costs us 2 nights charges, we did this because we would arrive chennai at 4.45am in the morning of 21st apr and we wanted to make sure that free room was already there for us. Shortly after the booking, we received confirmation from both booking.com and oyo via email. To note is that in oyo’s email, it wasn’t mentioned to confirm anything by customer.
Then we took the train and we arrived in front of the avenue where the hotel was located. Since we didn’t see any panel, we called the number mentioned in booking.com to know the address. And instead of giving us the address, a guy from call center said that the booking has been cancelled as they couldn’t contact us. Seriously? We provided our credit card info and hence we (Hotel & customers) were bound by certain t&c mentioned in booking.com. That was my understanding. And there was no light and only me and my boyfriend on the dark street in front of that avenue entrance. When i complaint to that guy, he asked me few more questions including my marital status and nationality. (All were done on the street via phone. Not even giving the address and inviting into the hotel). Once they realized that i’m a foreigner and unmarried, he said unmarried couple and international guests are not allowed in the compound. I was so surprised. I’ve been traveling around the world and i am being very aware of some laws such as shariah law, etc and some hotels which are complying that. But they do mention that fact in any booking website if they are professional enough. Now we are in front of that compound which we didn’t know where the hotel is and in the dark street where there is no one except us, then your staffs are telling me about those regulations.
Please be in my shoes and think carefully if it is the way you want to be treated when you travel. Tried to locate your hotel at that night as we wanted to talk face to face of all what happened. But a nice guy at the reception processed our check in.
However, i want the explanation and apology from a responsible person from management level and otherwise, i will complain this to india government of travel & tourism.

Hope you understand my feeling.

Thank you
Now we are staying at your hotel, because we

Booked a room in gwalior that to with early check in ready to pay 621 for that. When arrived to the property the hotel manager says room to denge par kitne baje tak de payenge ye nahi bata sakte jaise hi khali hoga room apko denge.
Pre booked the room, journey by train for 24 hours then in morning 5.00 am listening this type of answer. Well done oyo for ur hospitality.

Hi, i had booked 10 rooms for 2 days (27 & 28 april 2018) at hotel idea inn, agra via oyo rooms on 17th march 2018. When i called the hotel on 17th april for confirmation of the same, i came to know that the hotel has scrapped the tie-up with oyo rooms and rejected my booking. The hotel asked me to call oyo rooms for redressal. I called oyo rooms and registered a complaint on the same date and its been 3 days, no action has been taken by oyo rooms. Today (19th april 2018) i called oyo customer care again ([protected]) and came to know that the hotel has scrapped the tie-up in february 2018. Despite of knowing the fact that the hotel is no longer associated with oyo, they still took the booking and i have made payment of the same. From last 3 days, i am continuously calling oyo and every time the customer care executive put the call on hold which automatically gets disconnected after few minutes. I am getting no response from the company apart from a mail regarding registration of my complaint in their portal. I want solution of the problem asap.

Hi, i have booked 10 rooms for 2 days at hotel idea inn agra from oyo rooms and found out that the hotel has scrapped the tie-up with oyo in february 2018. I made the booking in march 2018 and when called the hotel on 16th april, i found that the hotel rejected any bookings from oyo. I had made payments for the same to oyo. Now, i am continuously calling oyo, registered complaint in oyo customer service, still no action has been taken in last 3 days. Forget about actions, oyo is not even ready to give it a thought and they are just ignoring my calls on their customer care number. I want a resolution asap.

Dear sir,
I booked a tour package through your oyo agent ms rchhi verma and paid rs. 5000.00 as advance on dt. 15 apr. 2018 for booking confirmation and she replied that your booking on hold / package id: pkg-iowj2834
From: ruchi verma on sun, 15 apr 2018 20:18:08 but next day when i confirmed the co. Replied that your booking is to be cancelled without any resion. A massage received from the co. Is attached here for your information. This is not good sign for your co. To transfer-inb oravel stays private limited
[protected]igadimwqx5 transfer to 326 dt. 15 apr. 2018

Dear sir,

We are pleased to inform you that your booking is on hold kindly make the minimum prepay amount for the final confirmation.

Package id: pkg-iowj2834

Total amount: 55000
Minimum prepay amount :13750
Payment received: 5000
Payment due: 50000
Minimum prepay amount due : 8750

I booked himachal holiday package with 2 adult and 3 kids and paid the amount and got the confirmation voucher but at the stay in manali i have paid 3600 extra because from ur side u have booked for 3 persons only by contacting oyo some o[censored]r person inform that mistake is from ur side so i have paid to hotel and oyo will refund the money so i am waiting for my refund till date i did not get any confirmation i sent so many mails but no response kindly refund my amount.

Respected sir,
We booked a room in new delhi hotel sun international a room with triple occupancy. We are a family. And we are from chennai.
Complaint
1. No lock in bathroom i have a proof with photos
2. Staff behaviour rude and worst
3. They asked my mobile number from which i booked to checkout and a otp from my mobile number. After few minutes the staff gave 5 rating for their hotel. Is this the way you give star rating to your hotels?? Only i have the rights to give the star rating of the hotel not the staffs. Really i am so disappointed with the hotel staffs for the rude and worssssst behaviour

I booked a property named tanish residency in dwarka sector 12 for my clients and taken proper permissions thrice from the property. Receptionist neha and rajesh were the ones who committed that they will allow us to decorate the room and i made this commitment to our client who was about to visit.
But at the point of check in. When we had to do decorations, they misbehaved with our decorator, rudely made him leave the property and ask me to cancel the booking.
Is this the way to deal?