OYO Rooms Complaints & Reviews

I am having same experience with oyo. I have planned a holiday with my family and booked one room with booking id :ybgm8947. After six hours of journey we have reached the hotel at 9:00 pm. But to our surprise the hotel has been over booked by oyo. Two custommers already shouting there. They have also booked the rooms from oyo. I called the custommer care of oyo, they assured me that it will be resolved in 15-20 minutes. But till 10:30 pm, no resolutions is provided. At 10:30 pm they have suggested me four properties to go and check in there. These properties are just 45 minutes drive from the hotel. Two hours we have waited in the chilling weather of macloadganj with our 3 years old daughter. Due to long weekend we havent find any hotel. All the hotels were packed. Then at 11:00 we managed to find one hotel at the cost of rs 4000. I have already paid rs 1744 to oyo. The story didnt end here. Next day i received a message from oyo that you have not checked in at hotel, so your booking has been cancelled. I called them 4-5 times, but they have only one solution that we can refund you money. Today i received the mail from their end with following concern "concern that you faced - status of refund" they have not mentioned that the hotel was overbooked by them and they are at fault. Now my refund request has been initiated and i will get my money after 7 to 14 days, as this is the process. I am a frequent traveller (8-10 days in a month) this is the second time oyo gave me such memorable journey. Hats off to oyo. Hope not to enjoy oyo marvelous journey in future

Hi,

Using oyo, i have booked oyo 11394 hotel mount n breeze, ooty. I paid amount of rs.2499 via net banking.

But after successful payment i got a mail saying no rooms available in the selected property and asking me to contact [protected].

I have connected to this number and explained the issue. Also i have mentioned that i am not interested in any other property and requested to initiate the refund.

They said refund is initiated and it will reflect in 7 -14 time.

But mean while i got mail from oyo saying booking is cancelled with cancellation charges of rs.2499.

I had multiple discussion with oyo support team and mentioned this issue.

First of all,
How can i charged when booking is not confirmed?
In case if rooms are not available then why it is listed as rooms are available?

Please refund the amount rs.2499

I have attached all the mail communication.

Regards,
Dhilip.

Hey oyo team, i am very much dissatisfied with your services as i booked a room for 31-march, 2018 — -1-april, 2018 and i checked in the room on 11:22 a. M and i got a very serious emergency at my home and i have to leave the room at that point of time so i leave the room by 12:05 as i was in rush so i asked at the reception that this date would be shifted as i didn’t use the room at all so they told me that it can be possible please contact customer care and i leave the hotel then after that i call so many time on customer care and they don talk to me seriously they put my call on hold for 3-4 minutes and then the call is disconnected automatically is this the way you provide services to their customer and my ₹999 would be waste then whats the use of it if you cannot provide me the services... Worst experience ever i will not recommend oyo again. Please contact me as soon as possible

Thanks oyo for spoiling my family vacation. To all those out there dont book oyo rooms. Below is my experience with them.

We were a group of 13 going to golden temple, amritsar. There were 6 senior citizens and 2 kids below 3 years in the group. Our air india flight which was initially scheduled to arrive at 11 am got rescheduled to 7 am. Since the original hotel we booked (Not through oyo) could not guarantee early check-in, i started to search for any other hotel that can. As part of the search, i called up oyo rooms as well. And to my delight, they guaranteed early check-in in one of their hotels near golden temple. I was relieved, because now i can avoid hardship for my group, especially because there were senior citizens and kids with us. The last thing i wanted was to land in amritsar and end up in a stranded situation without having a room to check-in. So, i again checked with the agent to make sure that early check-in is confirmed and that i will not have any trouble on the day of check-in. He reiterated that it is confirmed and that if this hotel does not provide early check-in, oyo will help me find another. The biggest mistake i made was that i trusted oyo at that time. All this was happening about a month prior to my day of travel.

Fast forwarding to a day before travel, i called up oyo to check if there were any last minute surprises. Oyo did not disappoint me on surprising me. They gave me the shocker of my life. That they cannot provide early check-in. When asked them the reason why they confirmed earlier, they started the usual script of company policies and all that crap, without giving me any proper answer or resolution. I would have booked (Or at least tried) in some other hotel if they told this at the time of booking. The only reason why i booked with them was because early check-in was confirmed. After being on the phone for about 20mins, finally they said they will check and get back in 10mins. Waited for about an hour and no response. So i called again taking another 20mins for a new agent to understand the situation but only for him also to repeat the same thing that he will check and get back in 10mins. This continued for another 4-5 time where they promise a call back, and after seeing no response from them i call them only to explain the whole thing to a new agent. After 4-5 times they started putting my call on hold, they started blindly disconnecting my calls while i was waiting on hold. By then, it was already around 11 in the night and i had an early morning flight to catch. So i finally gave up with the customer service but still kept a little bit of hope in humanity as i had explained them about my situation with the large group and the senior citizens and kids in the group.

On landing at amritsar, i and my cousin decided to go and check the situation in the hotel once before others joined, leaving the remaining folks in the airport. Sure enough, hotel did not provide early check-in putting an end to the last of my hopes. We then started walking through the streets near golden temple, checking in all the nearby hotels to find a room for my family, who by the way were still waiting at the airport. This was exactly the situation i was trying to avoid when i booked this room with oyo and thanks to them i landed in it anyway. I finally found out a decent hotel where rooms were available (We needed 5-6 rooms) after roaming the streets for around an hour. This hotel was charging us more because i think they realized our situation. At that point i was ready to pay anything to get a room so my family could take some rest.

I then called up oyo for cancelation and refund. Guess what their initial response was? "sorry sir. Per company policy, we cannot issue a refund”. I had to again spend another 20-30mins with this person to explain the chain of events after which he finally agreed to check with some other team in oyo and get back. About an hour later, i finally got a call-back where oyo agreed to refund. I can't explain the amount of stress and hardship that i had been through in these 12 hours.
So, this is my advice to all those out there planning to book an oyo room.
Don’t ever book a room with oyo. Just dont!! And never trust a word they promise.

By the way, the quality of their rooms are a topic for separate discussion which i am planning to post separately.

I had booked oyo room at hotel silver one, daria, chandigarh for 2 nights from 29 to 31 mar 2018. As i made payment and checked out on 31 mar 18, hotel staff at the desk asked me to give him the otp that had come in my mobile because it is required for the billing. I gave it to him. It is later that i realized that he has already given the rating using this otp. He gave himself a 5 star which he did not deserve. I would now request oyo to cancel the rating given by the hotel staff and give me an opportunity to do the grading as a customer.

Booked room dated 24.03.18 along with one guest however after reached at oyo hotel (Kshipra sham) ujjain, hotel receptionist decline to adjust my family (Myself, husband &father with kids) in a single room and instructed to book another room for the third person or advised to call our call centre. We also requested to pay extra for additional mattress but they force to book one more room for third person. At this stage no one in the condition to argument or try another hotel when we already paid in advance which is not refundable also. The no. Of person was already mentioned at the time of booking and discussed with hotel management to arrange one extra mattress before reaching but they refuse after reaching there. Reg. Services of the room they had intentionally switched off the ac circuit and gave reasons that there is problem in circuit. No one come to clean the room/toilet on the next morning as they are waiting to check out. Even hotel is charging for a day and allows for 23 hrs instead of 24 hrs. I requested them to don't repeat or behave with the customer in such harsh way. And clear your policy at the time of booking. Don't repeat such fradulance with other customer in future who just come to visit lord shiva and other religious places. My mobile no is [protected]

I was booked a room at hotel vedas in gwalior to stay during my tour to gwalior, through oyo rooms, hotel reception humaliate me and dishonor me and directly denied for checked in saying that hotel not welcome couples but when i booked my booking under booking id: dtkg6478 it is written that couples are welcome and day before checked in date i called the hotel and clarify every aspects of legal issue, he said everything is okay u can come stay in hotel vedas gwalior
Im from delhi and hotel denied for stay and wasted alot of time searching other option.
I seriously asked oyorooms, is this the way you treating customer, i here in this plateform raising my issue that it just because you i lost my dignity, i lost my self respect and they (Reception at hotel vedas gwalior) humaliate me.
I asked several times through email to oyorooms but they were not coming with reasonable response.
I want justice for my honor and respect that hotel reception done to me and want responsible one free from his job for ever, and i have wasted double money staying in near by hotel no issue for me money cannot heel everything. But punishement to relevent one make me feel better.

I was a satisfied customer of Oyo Rooms but recently when i tried changing my phone number to problems crept up. Even after repeated calls they didn't help me but somehow i changed my number successfully. But after that the problem increased. An exclusive Oyo Plus membership given to me was revoked and when i asked the customer care they just said it has been withdrawn and gave me no reason for the same. Also when i tried to link my e-wallet there was an error. About that also they did not help. I don't understand why they don't value their customers. From a 100% satisfied customer today I wont ever book with them. Pathetic development from a company of that repute.

We booked a tour package with Oyo for Andamans. thinking that the quality of service provided would be at par with the OYO hotels that we have stayed in the past. But it comes out that these people cheat making false promises and charging EXTRA money in the name of OYO.
They contract with local agencies and provide inferior services and on contacting their customer care executive, they blocked our numbers and paid no heed to our problems.
They always mentioned that in budget category, this is the service which they offer. When we entered, there was no electricity, no water in the washrooms and the place was stinking like anything. Do you expect people to pay at all for this kind of service?

But can someone tell me, since when did OYO fall under luxury service category??? We have stayed in OYO 'budget rooms' in the past but the quality was never compromised to this level.
I want OYO to return my money or else I would have to take this to another level.

If someone wants to see the pictures of the hotel or hear the conversation from the hotel staff (they themselves were agreeing to issues like non availability of water, electricity etc.), then please reply on this thread. I can share those for your disposal.

Regards
Rachita Batra

Booking ID: PKG-FLWM5071

Hi team

My booking is joat0647. For rama residency hotel denied for check due to low price policy i spoken to your executive ms bhavana she told me that she is arranging same property for me i no need to pay any due amount i have attached call recording also now she denied for pay 827 inr now i m at hotel is aking for payment kindly help me i will not pay any single amount i need componsation or otherwise i will highlight this case on social media and i will spoke to mr abhinav regarding for the same. Asap i need resolution.

My previous hotel booking details as:- oyo 8244 hotel alpine inn, booking id:- fkgh4016, check in date: 29 sep 2017, check out date: 30 sep 2017.

At the time check out i swipe my card in hotel 2 times but they didn't get payment 1257. So finally i paid money 1257 through oyo app.
After that i got message of payment deduction of rs 2514. Then i called to hotel and told my money 2514 amount deducted so i want that money back to my account. Then hotel management says that he requires bank statement to refund money. Then i give him hard and soft copy of bank statement. I personally went to hotel for giving hard copy of bank statement. Then he says that your amount will be refund in 1-2 months.
Then last months i called him and ask for refund, then he says that gives bank details and he will refund amount in 8 days. But till now i doesn't get any refund of 2514.
This process goes from near about 7 months but still hotel management doesn't take seriously. This is worst hotel management i have seen. So kindly give me my total refund amount as early as possible.

Booking id vqhn4368

Travel dates:- 1st march 2018 to 4th march 2018.

My friend had booked a room in goa through oyo, for me and three others and it was the worst experience of our lives. I will never recommend anybody to book rooms through oyo.

The first day we reached goa and were trying to find the location of our oyo apartment, then we called up the number that was provided in the sms by oyo which stated that captain will host us but there was no one to host us. Somehow we reach to the location and again called them up and he informed us one that a care taker by the name of deven will receive us and help us in the check in process. We met deven he took only 2 luggage bags and said “ room no 304 main aajana “ we waited for him to come collect the other two bags but he did not come, so we walked up to the room carrying our own luggage. The first that we noticed was that the room was stinking, when asked for the air freshener deven replied you should have said earlier now it is not possible to bring air freshener. He them immediately started shutting the balcony doors and the curtains to switch on the ac, even after telling him not to do so he continued and also started saying "main ac chalu karega mera duty hai, main mera duty karega” despite of telling him the same thing thrice he was not ready to listen to us that’s when we told him we do not need his services and asked him to keep the keys to the room and leave, that’s when he said “ tumlog room ganda karega. Main chabhi nahi dega tumlog ko” also he raised his voice saying" ab main kya karta hu dekhlo tum log ke saath" this was very rude and not acceptable, the care taker was threatening us and that’s when we finally decided of not staying in that apartment. I got the contact number of mr. Ashish bajpai through a reference, who is the head of customer service at oyo, so i contacted him for the same issue, ashish was very helpful throughout the entire ordeal. Later the owner of the property came and asked deven to apologise for his mistake but deven did not listen to the owner (Vicky) but rather ran down stairs without apologizing. Simultaneously we were co-ordinating with ashish bajpai and his team member i. E. Roma and ashish kumar to provide us with an alternate solution. They provided us option for 2 other properties but both of them were far away from the beaches but still we visited one of the those property which was in nerul goa.

There was no one to receive us at the property we entered the premises and the doors were locked we contacted oyo team they gave us a password to unlock the door but that was also not working, we waited there for more than 45 minutes. All o[censored]s were too tired, fed up, irritated and were regretting why we booked rooms with oyo, as we reached at 1.30pm and it was 4.30pm we had not even checked in. The nerul, goa option also did not worked and finally the last option provided was oyo flagship 400 in calangute, goa. We thought the ordeal would end here and we can start enjoying our trip, but it was not the case as we entered we came to know here there is no parking space neither was there any valet parking so again we had to park the car in the public parking area which was highly unsafe since it was an open ground where even the buses were parked. The rooms were average but we had to manage since we were all tired and drained roaming around. Our first day of the trip was totally lost as after all this it was around 6.30 pm when we finally checked in the room of oyo flagship.

Day1 part 2 oyo flagship:

After such a tiring check - in process we decided to have some food in oyo flagship 400 hotel, we ordered multiple items none of them could be appreciated in terms of quality or quantity but the worst was the fish which we had ordered and cost us rs 450 and 2 pieces (Pics attached for size and thickness). When we called the restaurant guy kamal he was like “itna hi milega” while we were discussing with him he was raising his voice continuously and finally her replied “ apko paisa dena padega dekhta hu kaise paisa nahi dega aap, main toh lekar rahega” and then suddenly within 15 mins kamal comes and stand at our door asking for the money, as if we did not give him the money he would kill us, thats when we told him that we would first speak with the hotel manager and then decide, that’s when we went to reception the manager at the counter first said that we are different entity i. E. Restaurant and hotel. It was not even a day completed and we were experiencing such a worst day in goa. We all had earlier visited goa none o[censored]s faced such kind of experience.

Other 2 days at oyo flagship: issues below

1) every time we use to order from restaurant (The chocolate room) the room service guy after delivering the food waited there at the door and asked us to settle the bill at that very moment and that too in cash. We went to the reception and told them about this and the team said you can settle it all at once when you check out. But again when we ordered from there restaurant it was the same thing pay in cash and settle at the very moment. Oyo flagship 400 is the first hotel where i experienced the system of settling the bill upfront.

2) we asked them to clean the room in the morning @ 11.00 am and we were back in the room by 6pm and still the rooms were not cleaned.

3) every time we asked for anything like spoons or plates it would take minimum 30 minutes to deliver to our rooms. And the excuse was simple there are lot of orders, we are short of staffs.

4) the ac use to shut down very frequently, on one of the days we had to stay without the ac for almost the entire day, thankfully we had 2 rooms and we could accommodate ourselves in the other room where the ac was working.

5) there also was frequent power cuts, and the generators were of no use.

The services provided are not at all acceptable; our experience was we lost an entire day and we are completely disappointed with the behavior of staff and delay in services or improper services provided and we don’t want others to suffer from the same. We just wasted our entire trip just because of booking room through oyo. Hence i would not suggest anyone to book a room with oyo henceforth.

I had booked a room in goa through oyo, for me and three of my friends and it was the worst experience of our lives. I will never recommend anybody to book rooms through oyo.

Day1: we reached goa and were trying to find the location of our oyo apartment, then we called up the number that was provided in the sms by oyo which stated that captain will host us but there was no one to host us. Somehow we reach to the location and again called them up and he informed us one that a care taker by the name of deven will receive us and help us in the check in process. We met deven he took only 2 luggage bags and said “ room no 304 main aajana “ we waited for him to come collect the other two bags but he did not come, so we walked up to the room carrying our own luggage. The first that we noticed was that the room was stinking, when asked for the air freshener deven replied you should have said earlier now it is not possible to bring air freshener. He them immediately started shutting the balcony doors and the curtains to switch on the ac, even after telling him not to do so he continued and also started saying "main ac chalu karega mera duty hai, main mera duty karega” despite of telling him the same thing thrice he was not ready to listen to us that’s when we told him we do not need his services and asked him to keep the keys to the room and leave, that’s when he said “ tumlog room ganda karega. Main chabhi nahi dega tumlog ko” also he raised his voice saying" ab main kya karta hu dekhlo tum log ke saath" this was very rude and not acceptable, the care taker was threatening us and that’s when we finally decided of not staying in that apartment. I got the contact number of mr. Ashish bajpai through a reference, who is the head of customer service at oyo, so i contacted him for the same issue, ashish was very helpful throughout the entire ordeal. Later the owner of the property came and asked deven to apologise for his mistake but deven did not listen to the owner (Vicky) but rather ran down stairs without apologizing. Simultaneously we were co-ordinating with ashish bajpai and his team member i. E. Roma and ashish kumar to provide us with an alternate solution. They provided us option for 2 other properties but both of them were far away from the beaches but still we visited one of the those property which was in nerul goa.
There was no one to receive us at the property we entered the premises and the doors were locked we contacted oyo team they gave us a password to unlock the door but that was also not working, we waited there for more than 15 minutes. All o[censored]s were too tired, fed up, irritated and were regretting why we booked rooms with oyo, as we reached at 1.30pm and it was 4.30pm we had not even checked in. The nerul, goa option also did not worked and finally the last option provided was oyo flagship 400 in calangute, goa. We thought the ordeal would end here and we can start enjoying our trip, but it was not the case as we entered we came to know here there is no parking space neither was there any valey parking so again we had to park the car in the public parking area which was highly unsafe since it was an open ground where even the buses were parked. The rooms were average but we had to manage since we were all tired and drained roaming around. Our first day of the trip was totally lost as after all this it was around 6.30 pm when we finally checked in the room of oyo flagship.
Day1 part 2 oyo flagship:
After such a tiring check - in process we decided to have some food in oyo flagship 400 hotel, we ordered multiple items none of them could be appreciated in terms of quality or quantity but the worst was the fish which we had ordered and cost us rs 450 and 2 pieces (Pics attached for size and thickness). When we called the restaurant guy kamal he was like “itna hi milega” while we were discussing with him he was raising his voice continuously and finally her replied “ apko paisa dena padega dekhta hu kaise paisa nahi dega aap, main toh lekar rahega” and then suddenly within 15 mins kamal comes and stand at our door asking for the money, as if we did not give him the money he would kill us, thats when we told him that we would first speak with the hotel manager and then decide, that’s when we went to reception the manager at the counter first said that we are different entity i. E. Restaurant and hotel. It was not even a day completed and we were experiencing such a worst day in goa. We all had earlier visited goa none o[censored]s faced such kind of experience.
Other 2 days at oyo flagship: issues below
1) every time we use to order from restaurant the room service guy after delivering the food waited there at the door and asked us to settle the bill at that very moment and that too in cash. We went to the reception and told them about this and the team said you can settle it all at once when you check out. But again when we ordered from there restaurant it was the same thing pay in cash and settle at the very moment. Oyo flagship 400 is the first hotel where i experienced the system of settling the bill upfront.

2) we asked them to clean the room in the morning @ 11.00 am and we were back in the room by 6pm and still the rooms were not cleaned.

3) every time we asked for anything like spoons or plates it would take minimum 30 minutes to deliver to our rooms. And the excuse was simple there are lot of orders, we are short of staffs.

4) the ac use to shut down very frequently, on one of the days we had to stay without the ac for almost the entire day, thankfully we had 2 rooms and we could accommodate ourselves in the other room where the ac was working.

5) there also was frequent power cuts, and the generators were of no use.

Purpose of writing this review: the services provided are not at all acceptable; our experience was we lost an entire day and we are completely disappointed with the behaviour of staff and delay in services or improper services provided and we don’t want others to suffer from the same. We just wasted our entire trip just because of booking room through oyo. Hence i would not suggest anyone to book a room with oyo henceforth.

Attached is photo of:-1) deven care taker and 2) fish ordered from oyo flagship 400 restaurant.

Dear oyo,
So this morning i received a message from you saying that my booking was cancelled as i did not check-in to oyo 9042 hotel jai balaji which is not the case.
It is with great regret that i wish to inform you about my bad experience with oyo.
I made a booking on the 17th march, 2018 with the booking id-usfd9124. My room was booked in hotel jai balaji. I reached the hotel late at night around 2:30 a. M. And was denied a room there. The receptionist said that the bookings were full even though my booking was confirmed. I was instead made to go some topaz hotel nearby. I was alloted a totally unkept and a dirty room, room no. - 305 to be precise. This was my very first booking with oyo and i'm deeply disappointed with my experience.
I'd be glad if i you could please look into the matter and take the necessary action. Also i would like a refund for the amount i paid for the booking as this is utter fraud on your part.

I booked a package for manali& kasol but they make manali & kasoli, on same time we inform oyo team (Sumit gujjar, rahul rawat from sales team) but he said now you can manage on your behalf and your left tour that was in kasol pkg amount refund to you in a week but now one month over but still didnt get. I pay my entire trip cost as advance money which i paid via online transaction but these are said repeated time we will refunding in 3-4 days.
Lot of time we make call to oyo customer care that simply said we forward your concern our account team and hold on call for long time, its really bad things, my first experience with oyo not good.
My experience with oyo rooms has been very bad. They are a cheating bunch of people without having any morality or professionalism. They simply reply to every complaint that "we tried reaching the complainant" and that he was unreachable (What a convenient way to settle a complaint).
I simply request other prospective couples who want to book their packages"please avoid booking through oyo's". They are money robbers and they do not share a basic dignity of calling back when they say they will.

Hi,
I attached all pics and delta like i staying @ dharamshala tied up by oyo.
Your oyo manager no. Is not working.
No help from him.

I marked my issues during stay and now has been closed without knowing me.

I attached all screen shots and pics of dharamashala.

Dirty bedding, worst condition.
Dirty room.
Unhygienic.
Ac water bucket is in room.
No wifi.
No tv working due to siti cable.
Brekfast received @ 08:00am pav bhaji in a tiffin service. I have to eat food as per my time only because i paid.

*worst experience with oyo.

I want to get my refund.

I will be happy of not using oyo in future due to way they fool their customers with tieing up properties like dharamshala.

Varun

Dear sir,

My previous hotel booking details is as follows: yo 2407 hotel gera's m1, booking id: jrxp5072, check-in - 8th mar'18, check-out - 12th mar'18

The overall management of the hotel is very poor. On 9th march, when i return back to hotel room around 5 pm, i observed that they have kept my bags outside the room and the room has been opted to others. After arguing with them they have opted another room for me. Same is repeated on 11 th march 2018. Finally although i booked till 12th march, i have left the room on 11th march around 5 pm.

I have been a regular customer of you since 2014. But, i have experienced such poor management for the first time. Next, i have doubt if i again opt for oyo rooms again after such poor management of hotel managers.

Thank you very much..

The hotel Oyo 5703-Aditya guest house near KIIT University needs a thorough check.They made me pay an extra for the bloodstained bedsheet which was there beforehand.The receptionist has no manners or so as he even went to the extent to threaten me by using a local goon's name.I fear hotels like these would degrade the quality that Oyo boosts off.I would think twice now before Oyo.### experience.Harrasment at its best.

I did not get any call from oyo staff & it was my worse experience yesterday to stay in Oyo. I called them thrice but no one answer the call on reception. Moreover even oyo staff Mr. Mahendra tried to contact reception twice & no body picked up his phone as well, I have to went downstairs to pass on my phone to reception employees. There was a big insect found on the food I ordered which was not tolerable at all. They even did not give Kindle & Netflix which was complimentary for use. I asked them to send twice but no one send it to me.

I want my booking money of Rs 1210 to be back in my Icici Account number[protected] . IFSC Number - ICIC0000177

Regards
Gaurav
[protected]

2 nights stay ! Worst 5 hours of our life- costed us money, time, hygiene as well as misery!!! Agonising experience in 5 different rooms and 3 different hotel receptions.

Hotel K N PARK- Room 106, at 9 30 pm, my right hand got swollen and its itching even now, we searched and found out thr were bed bugs in the pillow covers as well as the mattress

Called hotel reception as well as oyo, posted complaint in oyo with pictures

Hotel reception answered the call n said they’ll look into it and then no response for 15, 20 mins.

We kept calling them frequently to send someone because we were unable to even sit in the room. But all this while we still had the privilege to stand while the bed bugs enjoyed on the bed.

Neither hotel nor oyo gave any life changing solution until 10 30, when i went at the reception to take care of it aloud. the hotel owner overheard and came and apologised and arranged another room (109)

We shifted and found 2 new bed bugs waiting for us ... tried the reception as well as oyo again to inform of our new acquaintances .. a few mins later, we found 2 more bed bugs on the floor . So now we dont just get to stand but we also get to play tap dance.

Well, they tried to arrange another set of room mates for us at the third room 102 but we dint shift this time.

In the interim, we tried reaching the owner again, but the receptionist Sushil was as usual the opposite of his name, bad attitude and unresponsive. Gave us a hard time to get the owner or his contact nmbr.

Finally, we got his nmbr but he never answered our calls. At 11 pm, oyo escalations team finally seemed like it came to our rescue and booked another hotel for us.

We left at the same moment and reached the other property Hotel solitaire at 11 10.. sat at their cramped up NON AC reception around mosquitos and flies to overhear the staff conversations that there are no rooms available here!

11 15, the hotel reception uncle passed an ongoing CALL TO us. On the call was the owner of Solitaire, asking us to pay the difference amount as their hotel rates were higher than KN PARK. according to my conversation with OYO, they had said they will take care of the price changes. Now I end up sitting clueless at 11 20, with my fiance’ at the hotels on the bhiwandi highway! What can go more worse!

Well, I gathered myself and called up oyo again to explain my situation. a 20 minute call without spontaneous resolution.

We did not do anything to deserve the uncomfortable standing around bed bugs, shifting rooms, driving to different places, sitting around mosquitos at the reception, talking endlessly on calls handling hotel receptionists attitude, requesting and explaining things repeatedly to different oyo executives, suffering the itches and the bites and ### in the body, sweating at 11 30 pm while getting charged for that time eventually!

11 35, our call with oyo is still on, and the oyo rep Aparna kept telling us to give the phone to hotel receptionist. The hotel receptionist as well as the owner spoke to us in a screaming manner, did not bother to take the phone from my hand. God this was just getting from bad to worse to worst!

Hotel SOLITAIRE, bhiwandi highway(one of vatika’s propery) turned out to be such a big disaster. Where in the world does hotel receptionist has an age old guy who screams at the customers who are already in such troublesome situation.

The solitaire owner on call, the reception uncle’s shouting words, was all turning into a nightmare. They kept arguing with us that they don’t care if oyo talks or when they pay etc. but they cant allow us to check in !

My fiance could then just not take the physical as well as mental torture and bursted out with tears that were controlled for so long. 11 45 pm and we were still at the road, helpless. Well we thought sitting in the car on the road was better than sitting at a mosquito filled place where the south Indian uncles are screaming at you and behaving like they are doing you a favour!

At Midnight, since 9 pm I am hoping bhiwandi highway is safe for me and my lady. I was feeling so sorry to have given her this experience. We headed towards another property at a 30 minute drive from there, driving with my right hand still swollen and our bodies itching all over!!

At midnight 12 25, we reached the new destination (KUSHALA GREENS) Their adjacent property KUSHALA EXECUTIVE INN was a GOOD EXPERience for us before. So we agreed and They treated us well at the reception only to realize that they only had the room available for tonight, but for the next day, they were fully booked! I rechecked my message from oyo for the dates and found the booking for 2 nights but the receptionist confirmed that availability is only for 1 night. Wow!!! Just what we needed after all this at 12 30 right? We were so excited to call OYO and inform them of their so called CONFIRMATION! Well, experiencing the reception of 4 hotels, talking to owners and reps, constantly calling oyo every time, finally we compromised and checked in atlst for that night and found thr room had a long seen friend-Window AC. and also our favourite creatures- the mosquitos with a few hair strands inside the wardrobe and beside the bed. I thought of checking the washroom, we found a 2 ft LONG CENTIPEDE LIKE CREATURE inside. Well, got that room changed too. Timing: 12:50 am

Inside the 2nd room of Hotel Kushala Greens, again hair strands on the floor and bathroom, toilet seat cover is full of black dust, window AC with temperature buttons not working. And ofcourse mosquitoes around.

We suddenly felt so cheap about ourselves, it was looking like we were poor and asking cheap free favours from oyo . This one looked like a hotel from outside but was a lodge from inside.

Terrified..Frustrated and what not..!!

Complaint ID 5128901..
I've mailed every details with pictures..!! We've suffered cuz of you all..!!