OYO Rooms Complaints & Reviews

I run a travel co.in bhopal and i do business with oyo also. But from last month i am very very much dissatisfied with the servies of oyo. Oyos local coordinator mr vivek sharma is not taking things seriously after explaining him so many times. Because of him and oyo my goodwill has been diluted a lot in the eyes of my guests. And this time i will not spare him. I will take a strict action against him and oyo.

Dear sir/madam,

I am from ahmedabad gujarat and my id also from ahmedabad. And my partner's (Ladies) id from delhi ncr. I just book couple friendly and local room in delhi therefore they don't give us room. If their policy is no allow local id so why you filter show that kind of hotel?

Reply with positive response.

Thanx and regard,
Bhargav m. Khatri

Booking at 632 kalkaji mandir oyo for 9th-10th april 2018 by the name of khyati. I i checked in at 11:15am and checked out at 3:43pm but the app shows checked in even after 18 hours of check out and i am getting messages for breakfast experience on my phone. No confirmation of any check out. No text message or email as oyo usually does. Any illegal or incorrect activity may happen under my name.

I was staying with oyo hotel in lonavala
Hotel royal darbar
Yesterday night robber came in the room while i was sleeping my 2 mobile phones atm card and cash is missing and whole room was messed it was a vry bad experience i had lodge a complaint and a fir report about this incident.
I want a claim or else i will continue mailing in many ways about this.
No one is helping against hotel.
I am sharing my review on every social sites against this.
I want my claim.

Dear sir

I am kiran chawla

I have one room booked with triple occupancy check in date was 07th april when we reached in hotel they have provided double occupancy room in the night when we told that one more person how will be adjusted the manger said sir we don't have extra bad you need to sleep on the floor this should be informed to us prior booking so that we could do some other arrangement. I paid extra 500 rs to add one more person my son & his wife with one kid slept on the floor. If they could not arrange triple occupancy so why they have charged the amount for triple occupancy. Our meeting was over at 23:30 pm we reached at hotel 12:30 am entire night could not sleep.. Third class service from kapoor inn hotel in kailash colony i want my amount back

Regards

Kiran chawla

Mob-[protected]

Booking id kxrj8930

I have booked room in oyo at abids. It was shown that the breakfast is complimentary at the time of booking but i was charged even for the complimentary breakfast. This is cheating and if oyo doesn't take action thinking this i will never again prefer oyo.
Booking id : yzmt1023
The service of the receptionist is worst. I have never seen such kind of worst service ever. The hotel management is more concerned about looting money rather than customer satisfaction. I will never prefer that hotel again nor i will suggest it to anyone.

We 2 adults booked in Shree Mandira Guest House for 1st and 2nd April.in the name of Lingaraj Patnaik .Feel sad to tell that such a spacious beautiful room walkable to Jagannath Temple but they kept the room so badly.Dirty used bed sheets and pillow cover, pillows are full of dirt, full smelling.room is dirty full of dirt and hairs here and there.bath room is also dirty, water tap is leaking continuously, corridor is so nasty used bed sheets thrown here a d there for two days, bad smell of dustbins.Most important is the entrance.One who entered in to the guest house 1st impression is Clea lines but in entrance right side of the gate they dump the garbage and the place is so dirty and bad smell.
Please try to make the guest house properly don't waste a beautiful guest house.

This is for oyo 10851 metro view lucknow.
Very poor service standards, there is on one who actually cares for customers..
Basic works are not done after repeated reminders...
Reception is even worse. Pathetic food and breakfast service.. Staff eats along with you on table. There was no service for room cleaning either...
Highly disappointed with this property...

I have booked oyo hotel in shimla, himachal pardesh. But hotel owner misguide me and give me wrong information regarding hotel area and route. They provided me a guide, but he misguided me, due to the misguidance of that, we got an accident from our car due to which we have been deceived there and the hotels did not help us. And this hotel is a very dirty place, people are misguided in. We have paid 60, 000 rupees for this.

Today i booked room in hotel sky view. First they comment they have a parking but when i visited there they gave useless parking even when in parking they hitted my car from front. When i register complaint oyo not take any action. Hotel sky view has not privacy. Rishabh over there said one otp came please tell its for only verify but he gave reviews own.

I have booked three rooms in oyo 28/3/2018
But after half an hour I cancelled room because I have some urgent work
Without check in I cancelled room
But oyo not refund my money 1539 was done by online payment by me.
Oyo told me that is our policy
Which kind of policy oyo have.
I can't understand 1539 Ra oyo keep and doesn't refund me anything.
This is ridiculous policy make by oyo rooms .
Please take necessary action this 1539 rs is my hardworking income but oyo can't understand because he have some great policies..

Hi,

I had booked OYO 7555 Live Hotel Digha by paying rs.3888 via net banking.

But after successful payment (debit from my bank) i did not receive the booking confirmation. I then contacted the OYO customer care, who informed that there was no such payment received. The customer care official suggested that they can do the booking of OYO 7555 Live Hotel Digha from their end. I was asked to pay Rs.4132, which was done for the reservation. After the payment was made the booking was confirmed vide Booking ID: FGNH8376. After a while due to shortage of rooms the booking was cancelled and a Cancellation Charges of Rs. 2066 was sent with a
Refund Amount: Rs. 2066. I had to speak to the Customer service many times to get the Cancellation charges nullified .They said refund is initiated and it will reflect in 7 -14 time.

Then based on my earlier payment of Rs.3888 they booked OYO 10307 Hotel Bidisha for Rs.4188/- where the additional Rs.300/- was payed by OYO. The booking was for 31st March check in and 2nd April check out.

My experience of stay at OYO 10307 Hotel Bidisha was horrible. They provided one towel for 2 person, which I had never seen. The toilet fixtures were broken, the Room also was not to the standard of the room rent charged. The room service was terrible as was handled by largely inexperienced persons. On the last day they even refused to serve complimentary breakfast at 8 am as there was nobody in the kitchen.

Dear,

This is with the reference to the caption subject as i have booked a room from 30th of march to 1st of april in hotel pratham through your app.. And male payment of rs. 6660 on same day.. Then i received the confirmation mail also from your side..

Now my guest reaches at the hotel they told him there is no room available in this hotel.. And they are going to shift them to another hotel which name is itz me cottage ooty.. As per the oyo app the terrif of rs.2472.. Of this hotel.. Around 10 to 15 time i called at your no.. But no body connect me to your complaint dept. As well as no senior person contact to solve this problem..

Now confirm the refund of rest payment... Which is around rs. 4188...

Saurabh parmar
[protected]

I booked my room with oyo aginst refernece number dear priyankagandhi, we have received your payment and your oyo captain is looking forward to host you for confirmed booking zgvm9748 at oyo 9055 hotel rich inn.. Check-in: 30th mar, 12 pm onwards, check-out: 31st mar till 11 am, no. Of rooms: 1 classic, number of guests: 1 adult
Hotel name: hotel rich inn, address : chowk shrifpura, opposite sangam cinema, near bus stand, amritsar, map link : http://bit.ly/2puXSkE hotel reception: [protected] *t&c - please carry a valid govt. Issued address id proof (Pan cards not valid) with address not in the same city as the hotel.
Booking 2 - booking update - rdex2493
Dear sourabh,
We have updated your booking at oyo 9055 hotel rich inncheck-in: 30th mar, 12 pm onwards
Check-out: 31st mar till 11 am
No. Of rooms: 2
Number of guests: 5 adults
Hotel name: hotel rich inn
Address: chowk shrifpura, opposite sangam cinema, near bus stand, amritsar
Map link: http://bit.ly/2puXSkE
For help, call

On 29th when we checked in rooms and ambience of the property was extremely bad so we had cancelled the booking and requested for refund but no revert from the oyo. Complaint no

I am having same experience with oyo. I have planned a holiday with my family and booked one room with booking id :ybgm8947. After six hours of journey we have reached the hotel at 9:00 pm. But to our surprise the hotel has been over booked by oyo. Two custommers already shouting there. They have also booked the rooms from oyo. I called the custommer care of oyo, they assured me that it will be resolved in 15-20 minutes. But till 10:30 pm, no resolutions is provided. At 10:30 pm they have suggested me four properties to go and check in there. These properties are just 45 minutes drive from the hotel. Two hours we have waited in the chilling weather of macloadganj with our 3 years old daughter. Due to long weekend we havent find any hotel. All the hotels were packed. Then at 11:00 we managed to find one hotel at the cost of rs 4000. I have already paid rs 1744 to oyo. The story didnt end here. Next day i received a message from oyo that you have not checked in at hotel, so your booking has been cancelled. I called them 4-5 times, but they have only one solution that we can refund you money. Today i received the mail from their end with following concern "concern that you faced - status of refund" they have not mentioned that the hotel was overbooked by them and they are at fault. Now my refund request has been initiated and i will get my money after 7 to 14 days, as this is the process. I am a frequent traveller (8-10 days in a month) this is the second time oyo gave me such memorable journey. Hats off to oyo. Hope not to enjoy oyo marvelous journey in future

Hi,

Using oyo, i have booked oyo 11394 hotel mount n breeze, ooty. I paid amount of rs.2499 via net banking.

But after successful payment i got a mail saying no rooms available in the selected property and asking me to contact [protected].

I have connected to this number and explained the issue. Also i have mentioned that i am not interested in any other property and requested to initiate the refund.

They said refund is initiated and it will reflect in 7 -14 time.

But mean while i got mail from oyo saying booking is cancelled with cancellation charges of rs.2499.

I had multiple discussion with oyo support team and mentioned this issue.

First of all,
How can i charged when booking is not confirmed?
In case if rooms are not available then why it is listed as rooms are available?

Please refund the amount rs.2499

I have attached all the mail communication.

Regards,
Dhilip.

Hey oyo team, i am very much dissatisfied with your services as i booked a room for 31-march, 2018 — -1-april, 2018 and i checked in the room on 11:22 a. M and i got a very serious emergency at my home and i have to leave the room at that point of time so i leave the room by 12:05 as i was in rush so i asked at the reception that this date would be shifted as i didn’t use the room at all so they told me that it can be possible please contact customer care and i leave the hotel then after that i call so many time on customer care and they don talk to me seriously they put my call on hold for 3-4 minutes and then the call is disconnected automatically is this the way you provide services to their customer and my ₹999 would be waste then whats the use of it if you cannot provide me the services... Worst experience ever i will not recommend oyo again. Please contact me as soon as possible

Thanks oyo for spoiling my family vacation. To all those out there dont book oyo rooms. Below is my experience with them.

We were a group of 13 going to golden temple, amritsar. There were 6 senior citizens and 2 kids below 3 years in the group. Our air india flight which was initially scheduled to arrive at 11 am got rescheduled to 7 am. Since the original hotel we booked (Not through oyo) could not guarantee early check-in, i started to search for any other hotel that can. As part of the search, i called up oyo rooms as well. And to my delight, they guaranteed early check-in in one of their hotels near golden temple. I was relieved, because now i can avoid hardship for my group, especially because there were senior citizens and kids with us. The last thing i wanted was to land in amritsar and end up in a stranded situation without having a room to check-in. So, i again checked with the agent to make sure that early check-in is confirmed and that i will not have any trouble on the day of check-in. He reiterated that it is confirmed and that if this hotel does not provide early check-in, oyo will help me find another. The biggest mistake i made was that i trusted oyo at that time. All this was happening about a month prior to my day of travel.

Fast forwarding to a day before travel, i called up oyo to check if there were any last minute surprises. Oyo did not disappoint me on surprising me. They gave me the shocker of my life. That they cannot provide early check-in. When asked them the reason why they confirmed earlier, they started the usual script of company policies and all that crap, without giving me any proper answer or resolution. I would have booked (Or at least tried) in some other hotel if they told this at the time of booking. The only reason why i booked with them was because early check-in was confirmed. After being on the phone for about 20mins, finally they said they will check and get back in 10mins. Waited for about an hour and no response. So i called again taking another 20mins for a new agent to understand the situation but only for him also to repeat the same thing that he will check and get back in 10mins. This continued for another 4-5 time where they promise a call back, and after seeing no response from them i call them only to explain the whole thing to a new agent. After 4-5 times they started putting my call on hold, they started blindly disconnecting my calls while i was waiting on hold. By then, it was already around 11 in the night and i had an early morning flight to catch. So i finally gave up with the customer service but still kept a little bit of hope in humanity as i had explained them about my situation with the large group and the senior citizens and kids in the group.

On landing at amritsar, i and my cousin decided to go and check the situation in the hotel once before others joined, leaving the remaining folks in the airport. Sure enough, hotel did not provide early check-in putting an end to the last of my hopes. We then started walking through the streets near golden temple, checking in all the nearby hotels to find a room for my family, who by the way were still waiting at the airport. This was exactly the situation i was trying to avoid when i booked this room with oyo and thanks to them i landed in it anyway. I finally found out a decent hotel where rooms were available (We needed 5-6 rooms) after roaming the streets for around an hour. This hotel was charging us more because i think they realized our situation. At that point i was ready to pay anything to get a room so my family could take some rest.

I then called up oyo for cancelation and refund. Guess what their initial response was? "sorry sir. Per company policy, we cannot issue a refund”. I had to again spend another 20-30mins with this person to explain the chain of events after which he finally agreed to check with some other team in oyo and get back. About an hour later, i finally got a call-back where oyo agreed to refund. I can't explain the amount of stress and hardship that i had been through in these 12 hours.
So, this is my advice to all those out there planning to book an oyo room.
Don’t ever book a room with oyo. Just dont!! And never trust a word they promise.

By the way, the quality of their rooms are a topic for separate discussion which i am planning to post separately.

I had booked oyo room at hotel silver one, daria, chandigarh for 2 nights from 29 to 31 mar 2018. As i made payment and checked out on 31 mar 18, hotel staff at the desk asked me to give him the otp that had come in my mobile because it is required for the billing. I gave it to him. It is later that i realized that he has already given the rating using this otp. He gave himself a 5 star which he did not deserve. I would now request oyo to cancel the rating given by the hotel staff and give me an opportunity to do the grading as a customer.

Booked room dated 24.03.18 along with one guest however after reached at oyo hotel (Kshipra sham) ujjain, hotel receptionist decline to adjust my family (Myself, husband &father with kids) in a single room and instructed to book another room for the third person or advised to call our call centre. We also requested to pay extra for additional mattress but they force to book one more room for third person. At this stage no one in the condition to argument or try another hotel when we already paid in advance which is not refundable also. The no. Of person was already mentioned at the time of booking and discussed with hotel management to arrange one extra mattress before reaching but they refuse after reaching there. Reg. Services of the room they had intentionally switched off the ac circuit and gave reasons that there is problem in circuit. No one come to clean the room/toilet on the next morning as they are waiting to check out. Even hotel is charging for a day and allows for 23 hrs instead of 24 hrs. I requested them to don't repeat or behave with the customer in such harsh way. And clear your policy at the time of booking. Don't repeat such fradulance with other customer in future who just come to visit lord shiva and other religious places. My mobile no is [protected]