Claimed

Razorpay Complaints & Reviews

razorpay.com

2.8

Updated: Sep 9, 2025

Complaints 3553

Resolved

1904

Unresolved

1649

Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Razorpay

Having problems with Razorpay?

File a complaint and get it resolved by Razorpay customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Razorpay

Razorpay reviews & complaints page 125

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I have paid passport application fees through razorpay and they have charged rs 3500 rs from me and paid only 2000 to passport office.

My name is Sweety Suresh Gupta and my mail id is sweety.s.[protected]@gmail.com my contact details is [protected].

Payment id : pay_FYahzjagG2M

Please refund 1500 rs amount to my bank else I have to lodge a fir /police complain against this fraud.

I am attaching below documents.

+3 photos

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hi Sweety,

We have created a dispute for the transaction and are checking this with the merchant. Kindly expect an update on the email thread with ticket id-4492914 at the earliest.

Regards,
Team Razorpay

View replies

G

gupta sweety

Oct 9, 2020

I got a call from razor pay..the guy was asking me to share Mobile screen through quick support. When I denied, he said that I will not get a refund and cut the phone

gupta sweety's [Complaint's author] reply, Oct 9, 2020

What kind of a refund process is this?

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had purchased a dress from kayakcloth.com. and the Amount was deducted from my bank account through your site. And till now I hadn't received the product. And contact number is also not available.

+1 photos

Aug 20, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hi Akanksha,

We are sorry to hear this. We have raised a request on your behalf to our concerned team [ticket ref: 4492878] and are working on your request.
Kindly follow the same email thread for further updates. Appreciate your patience in the interim.

Regards,
Team Razorpay

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hi Akanksha,

We are sorry to hear this. We have raised a request on your behalf to our concerned team [ticket ref: 4492878] and are working on your request.
Kindly follow the same email thread for further updates. Appreciate your patience in the interim.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered the dress from kayakcloth.com on 1october 2020. Till now I hadn't received any response about the shipping of my dress. The amount for the dress was deducted from my bank account. Kindly refund my payment as soon as possible.

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2020

Razorpay Customer Care's response Hi Akanksha,

We are sorry to hear this. We have raised a request on your behalf to our concerned team [ticket ref: 4492878] and are working on your request.
Kindly follow the same email thread for further updates. Appreciate your patience in the interim.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: H-19/12, Sector-7, Rohini

My account has been debited with Rupees 1699 and I have not been able to get to the payment success, I had to pay twice as it was an important payment, in my amazon UPI id it is still showing pending please kindly refund the amount in my respective source.

It was transacted on 9th October 2020

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2020

Razorpay Customer Care's response Hi Ayush,

Kindly raise a request on the following link with your query: https://razorpay.com/support/#request along with you email ID. We will check the same and update you at the earliest.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 228/211 Makhdum Nagar

6 october time 8.36 i pay repayment another app bt payment is falied google pay.us app me pse ni gye or bank se cut gye now google pay se pse release hokar razorpay m gye hai so please refund kr dde

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 09, 2020

Updated by farhad sageer 6 october time 8.36 i pay repayment another app bt payment is falied google pay.us app me pse ni gye or bank se cut gye now google pay se pse release hokar razorpay m gye hai so please refund kr dde

Verified Support

Oct 13, 2020

Razorpay Customer Care's response Hi Farhad,

We checked the payment ID pay_FlSeGsk5D1Jc7Z and see the transaction corresponding to this have been successfully processed from our end. We are a payment gateway facilitating the merchant with online transactions. Request you to contact the merchant, for any service related queries.Feel free to drop in a request here: https://razorpay.com/support/# and we will be glad to help you out.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surat

I have a ordered a dress in caresalwarsuitz. Order is cancelled but money is deducted.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2020

Razorpay Customer Care's response Hi Manjula,

We are a payment gateway that assists merchants with their online payments. For any service/refund related queries, please reach out to the merchant.

Do drop in a request here ://razorpay.com/support/#request in case of further assistance, we would be happy to help you.

Regards,
Team Razorpay

Verified Support

Oct 11, 2020

Razorpay Customer Care's response Hi Manjula,

We are a payment gateway that assists merchants with their online payments. For any service/refund related queries, please reach out to the merchant.
Do drop in a request here ://razorpay.com/support/#request in case of further assistance, we would be happy to help you.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered 2 sarees from allurestyle .com on 4/10/2020 i got confirmation mail but after that i did not get any mail regarding shipment. I payed online using razorpay site. The amount is deducted from my account kindly refund the amount as early as possible

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2020

Razorpay Customer Care's response Hi Rohini,

We checked the payment ID pay_FkpLjiRBDMMFBD and see the transaction corresponding to this have been successfully processed from our end. We are a payment gateway facilitating the merchant with online transactions. Request you to contact the merchant, for any service related queries.Feel free to drop in a request here: https://razorpay.com/support/# and we will be glad to help you out.

Regards,
Team Razorpay

Verified Support

Oct 12, 2020

Razorpay Customer Care's response Hi Rohini,

We checked the payment ID pay_FkpLjiRBDMMFBD and see the transaction corresponding to this have been successfully processed from our end. We are a payment gateway facilitating the merchant with online transactions. Request you to contact the merchant, for any service related queries.Feel free to drop in a request here: https://razorpay.com/support/# and we will be glad to help you out.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 301A Harmony recidency pariwar char rasta waghodiya rode

Website: Om attire

Payment done but order not delivered in my address and payment not return in my bank account

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 08, 2020

Updated by [email protected] Payment done but order not delivered in my address and payment not return in my bank account

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hey Shweta,

Our team has updated the status of your query on the ticket [4421413]. Do check the same and reach out to us in case of further assistance, we will be glad to help you out :)

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surat

Sir; mene 13 sept 2020 ko suit buy kiya jhanvistudio se through razorpay.com.. Meri terminal i'd 39r18493 hai.. Date :13 sept 2020 time : 18:42 amount 299 r. S ki payment hui.. City surat... Na mere suit ka courier aaya aur na he razorpay wale meri money return kr rhe hai. Mene kitni baar razorpay ki site ko request ki hai

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2020

Razorpay Customer Care's response Hi Gurvinder,

We are sorry to hear this. The status of your request on the email with the ticket ref: 4477078 has been updated. Do write back to us on the same email thread for further queries, we will be glad to assist with the same.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bharathi Nagar 5th Cross new collector office thanjavur

Website: Razorpay

I order saree amt will be cut in bank but order is not delivered

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2020

Razorpay Customer Care's response Hi Shreya,

We are a payment gateway that assists merchants with their online payments. For any service/refund related queries, please reach out to the merchant. For any further queries you can write to us at: https://razorpay.com/support/#request and our team will get in touch with you to address the same.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir, mera refund q nehi mil rahahe..???.. Or kitna din lagega.. Already 1 month ago???

Please refund my amound rs-30350/- (30672.31/-) (Tra. Id-[protected]) date-04/09/2020

Sir muje mera paisa abhi taq nehi mila.04/09/2020 se may paresan huu...
Mera bank a/c se 30672.31/- debit ho chuka by debit atm card. Please chek my statement. Vej rahahu app dekh lijiye. Irctc 05/09/2020 date ko refund veja 30350/- lekin muje mila nehi..
Please send me my amound 30672.31/-
Mera ticket ka booking reservation failed ho gaya thaa

Aug 12, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2020

Razorpay Customer Care's response Hi Abu,

Sorry for the delay. We have received your request and the concerned team is looking into this on priority. Kindly allow us some time and we will get back to you with an update on the ongoing email thread with ticket id - 4453953 at the earliest.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: not mentioned

I ahve been attracted by advertisement and for which i have poaid rupees 849/- on 12/08/2020 through my bank indian overseas bank to upi id: [protected]@hdfcbank. till date the product is not delivered and payment is also not refunded. several complaints ended in vain. no other wayh go excepot to approach consumer court and social media forum.
The transanction id is[protected]. i need refund and also the merchant details for filing criminal case.

Aug 9, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2020

Razorpay Customer Care's response Hi Jayaselan,

We have received your request and we have updated the status of your query on ticket ID: 4460237. Do write back to us on the same email thread for any further queries, we will be happy to assist you :)

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: ASHIRBAD MANDAP, VSS NAGAR

Myself Rubina Dash
I purchased a saree online and amount was cut from bank through your side and I received the conformation... But product is not coming till now and and your contact number is unavailable .

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2020

Razorpay Customer Care's response Hi Rubina,

We are sorry to hear this and would like to help you out. Please share your transaction and contact details here: https://razorpay.com/support/#request. We will get back to you on the same at the earliest.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: NO 17, SRINIVASNAGAR, SUNKADKATTE, SRIGANDAKAVAL

Website: Razor pay

Hi, I had applied for voter ID address correction. Which has been rejected in thevtracker status as I did not get any verification or call on this but payments are done. Kindly refund the amount.

Acknowledge no OSG[protected]

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2020

Razorpay Customer Care's response Hi Manju,

We are a payment gateway that assists merchants with their online payments. For any service/refund related queries, please reach out to the merchant. For any further queries you can write to us at: https://razorpay.com/support/#request and our team will get in touch with you to address the same.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered clothing on fashion website and payed money also but didn't receive any confirmation mail or message . Please check with website and send me the confirmation mail.

+1 photos

Oct 6, 2020

Complaint marked as Resolved

Resolved

Razorpay customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: TIJORI SALES / tjori.com

Dear Team Razor Pay

I had PREPAID and amount of 2442/- on the 25th. of September2020 ... by Net Banking ... on an online shopping site TJORI.com.
Now when I try to contact them I notice the following:
1. That their Customer Care Phone numbers do not exist ... when I try to call
2. Their email numbers are declared invalid/do not exist when I try to contact them.
3. I noticed clearly now that although it says and shared a Razor Payment Received Confirmation it has no Transaction ID details of yours; but only uses your name.
4. Also I noticed only now that an endless number of Customer reviews and feedback have complained and marked their site as completely fraudulent with similar cases as mine
So I am extremely shocked.
Please, please help me retrieve my money.
Thank you
Regards

Aug 9, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2020

Razorpay Customer Care's response Hi Sharmistha,

We regret hearing about your experience and would like to help you out. Please share your transaction and contact details here: https://razorpay.com/support/#request. We will get back to you on the same at the earliest.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: sai photo studio arjun wadi ghansoli goan navi mumbai400701

4 sep 2020 book kiay he ab tak aya nahi

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 05, 2020

Updated by vilas arjun sable ab kab aye mobail 4 sep 2020 book now

Verified Support

Oct 06, 2020

Razorpay Customer Care's response Hi Vilas,

We are sorry to hear this. We have raised a dispute for the transaction [pay_FYrD8m0KowzHcR] and are checking this with the merchant. We shall keep you posted on the on-going email thread [4462777] with further updates. Requesting your co-operation while we get this sorted for you.

Regards,
Team Razorpay.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Myself Greeshma
I purchased prouduct online and amount was cut from bank through your side and I received the conformation mail but i haven't received the product.
Details aa below :
Hari OM Enterprise
Fashion2online -[protected]
Payment ID- Pay_FhCrosDfFjK58L
On 25th september 2020
Amount -398/-
Plz confirme it & do the needful about the refund as early as possible. I'm waiting for your positive replay. Thank you.
With regards
Greeshma

+2 photos

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2020

Razorpay Customer Care's response Hi Greeshma,

We are sorry to hear this and would want to help you out. We have raised a dispute for the transaction [pay_FhCrosDfFjK58L] and are checking this with the merchant. We shall keep you posted on the on-going email thread [4462716] with further updates. Requesting your co-operation while we get this sorted for you.

Regards,
Team Razorpay.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore

Payment id - FeX0eqtcoYJbTY
Dated[protected]. Driver license banane ke liye company ne amount 2975 rupya liye. But aaj 17days ho gaya hai. Na to Driver license mila na hi money refund hua.
Contact no company ne nhi diya hai. Jisse mujhe bahut pareshani ho rhi hai.email ka koi response company nhi le rhi hai.
Plz help me.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2020

Razorpay Customer Care's response Hi Deepak,

We are checking the payment pay_FeX0eqtcoYJbTY with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- 4367654 at the earliest. Requesting your kind co-operation while we get this sorted for you.

Regards,
Team Razorpay

Verified Support

Oct 05, 2020

Razorpay Customer Care's response Hi Deepak,

We are checking the payment pay_FeX0eqtcoYJbTY with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- 4367654 at the earliest. Requesting your kind co-operation while we get this sorted for you.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I Sanjib Banerjee is working in CISF, MHA. Today one unathorized transaction occurred from my acount no through debit card ref no OTHPG[protected]RAZ Aeron pay pali amount of rs 24986/-. Pls refund it as I am personally not involved it

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2020

Razorpay Customer Care's response Hi Sanjib,

Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines