Reliance Communications Complaints & Reviews

We have given our land for mobile tower to reliance communications but i have not received my rent for last 3 months. Mr manish sharma from their jaipur office is fooling us around and harassing us. He is not replying to our emails and avoiding our phone calls.

Please let us know where should we complain against them also request you to kindly get our rent as soon as possible.

My reliance num [protected] is not working for that i have contact customercare they said to submit document i have submitted document twice but sim is not wrking today i go reliace care nd call customer care and they wer not giving proper answer now what shiul i do your customer care talk rubbish on call nd nt giving ans properly me chutya betha hu jo baar baar care m jakr time waste tum chutye log service ni de sakte to band kr do reliance bc mc #

The recieved message :-
From rm-58787
Sent on19/06/2017
Time 03:08:05pm
You have been successfully suscribed to gamesonsub45 service for 15 days. To un-subscribe sms unsub 4056 to 155223 (Tollfree)

I have recieved this message today and its very annoying that whenever there's some balance in my account some or the other pack is activated without my consent or knowledge. Therefore i want a refund at any cost. I feel cheated that someone is taking my hard earned money. If you don't comply to this then i shall port my number to airtel.

Recently i have opted for the data services pack for 6 months, before recharging i called the customer care and enquired about the availability of 3g network in reliance since my phone doesn't support 4g. Customer executive confirmed me that i can connect to aircel 3g since reliance doesn't have 3g connectivity. I got it reconfirmed twice and then proceeded to recharge the pack for 6 months. It was working fine til 17th june, and suddenly 3g stopped working, on enquiry the customer executive mentioned that aircel 3g services are no more available for reliance customers from the past 1 month. If so why have you provided wrong information earlier??
And to connect to customer executive you take 20 to 30 mins of time and after waiting for so long also there wont be any proper information provided by you people.
This is not the only problem there are many issues with your network. The worst network ever. The customer executives are complete useless. Every person says contradictory statements. Is this the way you train them??

Hi team,

My broadband connection is not working from friday evening and i had raised ticket for the same with customer care. Ticket has been closed by giving resolution that junction box is not operative as light is not available.

This is unexpected answer and over and above, ticket has been closed. What m i supposed to do now. M i supposed to go and change the junction box and get internet on my own?

Please provided internet or refund installation charges because connection is not working because of reliance fault. I think i had been paying reliance bill within due dates so reliance is awarding me by not providing internet

I was using Vodafone few days back reliance cc person called me for their services and connivance me for use reliance services with best plan
but yesterday i insert reliance sim in my mobile after that i was waiting for internet connectivity than i called c c regarding the same but they waist my one hour didnt get resolve the problem
i am still waiting internet connectivity but not getting
i dont understand what kind of services you are providing .
this is my first experience with reliance which is pathetic i never suggest any body to use reliance sim
i am using i phone 6 without internet its nothing so i request you to plz resolve this problem ASAP
one more thing i paid 100rs for sim card but after that i have seen MRP on kit
just 4 rs mention on it
why cc person told me to pay 100rs to the agent

I am having one mobile number[protected] in tiruchirappalli, tamilnadu. They are now and then debiting my talktime money towards some services without my consent though i have registered many times my complaints. When i check the balance and try to complain, their 198 number is not responding. Then i call them by number 30333333 from my mobile for registering the complaint. They charge 50 paise per 3 minute. How they do this? Please advise them to follow the trai guidelines. You can check my mobile calling log dated 15.06.2017 and 18.06.2017. On these both days they have arbitrarily deducted my talktime and i have made complaints to them.
On 15.06.2017 i have sent an e-mail regarding this to reliance customercare. Copy of my email is

M chellam
Jun 14 (4 days ago)

To [protected]@relianceada.com
Dear sir, from my mobile number[protected] you have debited rs.15 on 13.06.2017 at 11.18 pm towards shotfor bisc sub60 for 5 days. This arrogant and unwanted deduction has been made while i was sleeping. How did you deduct the amount? Under which trai act did you make this? This is not the first time you have done this. On 16.04.2017 you have deducted the amount and on raising my complaint you have refunded the same. Now you the worst reliance communication has erred again. Please go through my email dated 16.04.2017 addressed to you. Now i strongly condemn your action. To raise and register my complaint from my mobile[protected], there is no customerservice option in your network eventhough i tried calling 198. So i have to write this. You are requested to refund the amount fully immediately. Otherwise i have to register and take up my complaint to trai. You are further requested to stop this malpractice work failing which i will take legal action against you. Chellam. M.

Yesterday i. E.[protected] at 09:56 pm a subscription was being subscribed namely shotforbisc of rs 40 (Approx) to my prepaid mobile reliance number:+91-[protected] for which i have not subscribed for. I spoke to reliance customer care an got the response that these amount are non-refundable. I have repeatedly told that i have not subscribed any such pack, and also i have deactivated the service instantly for subscription pack. I also told that i have not use any services of these pack so please refund the amount but again the executive told the same thing that these packs are non refundable. Which means that either reliance communications are doing charity for their customers to they are happy with any amount received from customer in free.

I as a customer is unable to understand why this phenomenon is repeated after every 3 months or 6 months. Further, earlier they use to refund the amount, but now they are telling that this are non-refundable in nature. I am totally unstatisfied with the feedback received from customer care. For customer like us it is just wastage of time, money and energy.

I just want the refund of these amounts deducted and ensure that such things not happen in future.

Please kindly look into the matter and do the needful as early as possible.

Hi,

Subscriber id:[protected]

I'm not getting internet connection properly from last month. Only 3 days the connection was there. Afterwards again same situation.
Have raised plenty of complaints and talk to the customer care people. When i call the customer care people, they will say that we have raised ticket sir it will take 24 hours to resolve. After that no solution nothing. Bakwas people and worst service i have ever seen. Fed up of this worst service.

Till now no technical team called me about the resolution. When the payment due date comes, keep on calling and tortured me all the time. After payment done, no connection exists. I'm fully frustrated about this service.

Now i'm going to disconnect this service, and friends don't ever take this connection in future and let your friends also.

Regards,
Sateesh

Actually, i was looking for an affordable 4g mobile connections. I found an online campaign of rcom, which was showing that their postpaid 299 rental plan is are being provided at rs.239. I followed the instructions and paid the security deposit of 300, and did the further procedure. Then rcom took around 10 more days to process. It seems to be an abuse, as the call center executives are asking for proofs of the said offer. The offer page is not showing the same offers and it is difficult for me to prove my point. Offered
Abuse of online marketing.
The order and enabled my new connection on 8thjune.

All the problems starts from here,
1. They sent me a bill which reflects 299 as the rental.
2. Their 4g speeds are pathetic, below 200kbps
3. The numbers, generally at agartala, as i have my family there, are not getting connected. The ivr in more than 90% of the occasions responds with the message "the network you are trying is busy. Please try after some tiil.
If the services do not improve within this cycle, otherwise close the connection. Also they have billed for an advance month, and sent a bill of inr.410

Please find the details of my payment details of the online order.
My number : [protected]
Date of order : 31-may-2017
Mob : [protected]/[protected]
Email : [protected]@gmail.com

Please help me out of this painful network. Docomo was 100% better from this

After one month still my mo. no. Is not active properly...
Reliance agency Chanel peple came at
My home collect all document for my. No.portability... 1week connection has no problem after connection has been stop fue to document not submitted after so many call to that particular person no. Get activated but again after 1 week again.my no. Has been stop now I got to know because of address problem connection has been stop. Now I called to agency people for the same issue they are not ready to give his Office address or no. Of his Office... Now I want that office address and no. From where my application has been processed... No one support me like your communication store and that agency People... I hope I got solution from your side... After this complaining...

Hi i received a from reliance to port my number and they offered a good plan i asked them to call me the next day as i was off, since morning 9 oclock they started calling me i woke up at 2 spoke to them and asked them to get the docs collected, by the time he reached my place to collect the documents i searched internet and asked my friends about the services which were not very good there were hardly any good reviews about the same so i apologized to the guy who came told him the reason an denied to take the new number or sim and since them i havereceived numerous calls back to back approx 50

I had ported to reliance few months ago. Today i received a message:
"dear reliance customer today eod will barred your active no [protected]. Against your non payment of old rim no. [protected] rs 612/- kindly make pymt avoid barring."

But i never had any other numbers, this is the only number i have with reliance.
I called your customer care but they had no information. There was no reply contact information in the message.

This is my customer facing number, if it gets barred, i have to take legal action against reliance.

Because of such mischievous behaviour of reliance, i had ported all my numbers (Including the two numbers mentioned above). At that time, i had cleared all dues and even had to pay extra.

Later i had to only port one number to reliance. This was a fresh account and fresh porting. How could reliance allow me to port then if bills were due? How could you threaten to barr my new connection for old bill??

After porting to this company bill were not charged as per plan no response over complaint number barred but still billing is on. Not able to use number but still paying the bill. Third class company 1st time customer and cheated in all way. Please forgive me i have paid all the peny you beggers asked to pay but still number is not activated. Let me out from your fraud company. There is no one to listen grievance for post paid customer and directing to visit your shoping centre as there is no solution available on call centre. #

[protected]

I submitted long back.. Stop my service. I am getting some messages to pay my bill... What is the need to pay my bill if am not using.. U people wont block and taking amount from my end. I belongs to police family.in future am getting any message something like this mean i will take some legal action on this.

Worst service.

Stop my service against this-[protected]

From:
Binoy krishna modak
Ram narayan ram bhaban, 3 no. Chandigarh, madhyamgram, kolkata – 700130, west bengal. Contact no. [protected].

Subject: harassment by reliance communication
Particulars of reliance post paid connection
Reliance mobile no.: [protected]
Tariff plan name: rtfwp_simple199
—
Dear sir
I subscribed to a postpaid plan of reliance communication in august 2016. I received my first bill (Hard copy) on 9th september 2016. After that reliance communication stopped sending bill. I informed customer care by email and phone several times to send the monthly bill in time. Always they informed that they had stopped sending hard copy and i have to opt for ebill. Opted for the same through telephonic discussion (Several times) but they never send the ebill to my inbox.
It is not possible to keep in mind to check the bill at the end of the month and pay the same in time. So they started charging late payment fee. Perhaps it is their policy to collect extra money as the penalty when customers could not pay their bill within due date due to non-receiving of bills.
Failed to convince them (For sending bill / ebill in time) after repetitive attempts i decided to close the postpaid connection. I send my official notice to stop the postpaid connection through email. But did not acknowledge the receipt and closed the connection. They continued sending bill till now. I stopped using the connection since april’17. I contacted customer care through live chat three times. Twice they informed that the connection was in suspended mode and assured to close the connection within fifteen days after paying the current dues. Once they informed that there is no record (Request of closing the connection) in their database. I have recorded all the conversations.
On 16th may 2017 i paid rs. 256. Then customer care personal through live chat assured to close the connection within fifteen days.
To know the present status of this connection i visited the reliance store at madhyamgram on 9th june’17. They confirmed that there is no record regarding my request for closing the connection. They advised me to register my request for closing again. I did so.
On 15th june’17, i contacted customer care through live chat to check the status of the connection and came to know that a new bill of rs. 270 was generated.
So i request you to issue necessary steps to stop this harassment and to close the postpaid connection
Thanks & regards,
Sincerely
Binoy krishna modak

Dear Sir or Madam
Mera post paid mobile no - [protected] hai. 1- is sim pe internet slow chalta hai maine 198 par 100 se adhik bari complain kar liya lekin kuch bhi solution nhi mila. 2- maine 4g plan liya lekin mera sim 4g me conwert nhi ho rha 198 par call kro to bolte hai mai kuch nhi kar skta or skti reliance store par jao reliance wale kehte hai ki pehle 3 g plan lo fir 4g sim convert karao uske bad 4g plan lo. mai presan ho kar port no mongaya reliance care [protected] se phone aaya aap port na krao nya blank 4g sim le kar fir se 1299 par call kar ke activate kra do do ho jayega lekin huaa nhi . samaj me nhi aata kya kru. hme upay btaya jay ki mai consumer cort me kis tarah se complain kru ki mujhe harassment ka ? . aur company ko harjana bhugatna pre . taki aage se kisi ko presan na hona pre.

Thanks & Regards
Satish Kumar
Electrical & Maintenance Engineer
Presto Infosolutions Pvt. Ltd.
(Tcil ), Pawan Project (gov.)
SNC Chandigarh
Mob: [protected]

Hello sir/medam
Good morning
I want to now what is packs active in my number 1. Rworld plan-lo, 2. Mms pack-mmsp1.
Please deactivate it otherwise i am not going to any kind of extra bill ok
I want fast resolution to this problem which i am facing every month
I have to complaint always for this thing but not coming any resolution why
Now i have only one way to come out from this network no other way is left.

I'm surinder
My number is terminated without any termination verification during termination... I want to activate my number back. It's my personal number... I don't want to lost my number...
I complaint many time to reliance... But no one help me properly.. There is passing 3 months... My number is closed since 17/03/2017.
My number is [protected].
And my alternative number is [protected].
Please help me...

Thanks you
Surinder kumar

Dear sir/madam,

My mobile number is [protected], i recently ported from vodafone to reliance. But my service are getting barred repeatedly.

Earlier i was told my address verification got negative and then i tried following up with reliance appellate, and people who sold me this connection and after more than two weeks my services were resumed.

This time i am being told that my caf is not in prescribed format i don't know what that means, but i was told to go to nearest store and resubmit my documents which i did on 3rd june at vashisth mobile hut:
Vashisth mobile hut
Shop no. 1086, link road, puran enclave, near miglani bakers, sector 28-29, chowk, old faridabad
But still my number is not getting activated please advise.