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RoyalOak Furniture Complaints & Reviews

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Last updated Jul 3, 2022
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RoyalOak Furniture reviews & complaints page 82

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I have purchased a dinning table on 5th April 2016 and within 15 days the leg piece of the table is coming out and half its broken. When complaint, they are not replacing it and says it my fault . They are selling worst product and want us to pay for it. They said they will fix in 3 days and now its 2 weeks but still no fix and I am with the crapy product even after paying it full. They are openly looting common man
RoyalOak Furniture customer support has been notified about the posted complaint.
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    Very poor sevice, , I got a tv table from them around 2 years before.We moved to tamil nadu few days before, when we ask for dismandling of tv they asked me to pay 650 rupee which is tooooooooooooooooo much. It is a 5 mins job which finally i myself with the help of my family members. After coming to tamil nadu, i called customer care to ask help for assembling the table, the response they told is, "this model is stopped and we dont have any idea". Now i am just keeping all the woods useless lying in my cupboard.I didnt get any help from them in reassembling, , this is really bad and i am feeling myself irritated to choose this stupid company for getting my tv table
    RoyalOak Furniture customer support has been notified about the posted complaint.
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      Hi,
      I had ordered one TV stand and they were supposed to deliver in 2 to 3 days, but they didn't delivered, on 6th day in the evening they had called that they wil delivering it tomorrow, when I enquired why it is taking time there was rude reply from the man talking with me, and he finally told he will get back to me. Then after 5 minutes one person from showroom I think it's sales person Named Mr. Vadilee had called I asked the same question he said they wil be delivering by tomorrow I asked him what time, he said rudely there is no time limit it can be 2, 4, 6 anytime when I requested him to get it delivered in the morning he said rudely it can't be done he said if you want take it or leave it, I told him I wil cancel the order he told no issue, and told he wil give a call back from his manager the next day 10.30 Am which he didn't do. The response from staff to costomer is very rude. They don't have time sense. I really won't buy any product in Royal Oak again, and won't recommend anyone to buy any product there. Very very very very very bad response.
      RoyalOak Furniture customer support has been notified about the posted complaint.
      Hi,
      I had ordered one TV stand and they were supposed to deliver in 2 to 3 days, but they didn't delivered, on 6th day in the evening they had called that they wil delivering it tomorrow, when I enquired why it is taking time there was rude reply from the man talking with me, and he finally told he will get back to me. Then after 5 minutes one person from showroom I think it's sales person Named Mr. Vadilee had called I asked the same question he said they wil be delivering by tomorrow I asked him what time, he said rudely there is no time limit it can be 2, 4, 6 anytime when I requested him to get it delivered in the morning he said rudely it can't be done he said if you want take it or leave it, I told him I wil cancel the order he told no issue, and told he wil give a call back from his manager the next day 10.30 Am which he didn't do. The response from staff to costomer is very rude. They don't have time sense. I really won't buy any product in Royal Oak again, and won't recommend anyone to buy any product there. Very very very very very bad response.
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        I have ordered 2 wardrobe and 1 dinning table at royal oak bannerghatta branch.After we got the products and I sat on the dinning chair it got broke.Then I called customer care telling that i dont need this product because am afraid to sit on the other chairs as well so replace me with a new good quality one and am ready to pay extra for the higher version as well.But they didnt agree at all...they just took my broken chair mend it and gave back.The people at the store are very irresponsible.They dont care about customers.They just want to sell their goods.What more Can i do in this case?
        RoyalOak Furniture customer support has been notified about the posted complaint.
        Mar 07, 2016
        Updated by YogaDevi Murugesan
        i request everyone not to buy in royal because i have never seen such a pathetic and rude way of handling customers [email protected]royal oak team I have tried my level best to explain my situation to you that I dont want this damaged product.but still you dont come forward to replace it.Whats the guaranty like if sit in other chair and if it gets broken?Will you be responsible for my hospital expenses?
        i request everyone not to buy in royal because i have never seen such a pathetic and rude way of handling customers [email protected]royal oak team I have tried my level best to explain my situation to you that I dont want this damaged product.but still you dont come forward to replace it.Whats the guaranty like if sit in other chair and if it gets broken?Will you be responsible for my hospital expenses?
        RoyalOak Furniture Customer Care's response, Sep 4, 2021
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          Royaloak Furniture — Hydraulic failure in cot

          We purchased a hydraulic lifting cot from Royal oak, we need to shift the house and inquired the charge for dismantling and assembling 'the quote which they quoted you will not be able to believe we can purchase another cot from ordinary showroom.

          Most significant part is their customer service (people they hired for doing the carpentry work is miserable. i don't know whether the company as a royal oak is asking such huge cost...
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          Royaloak Furniture — Emerald king size bed pending delivery for over 2 weeks

          Hi,
          This is Anirban residing in Bellandur, Bangalore.

          We had purchased Emerald king size bed with storage from Royal Oak, Bannerghata on 25th January 2016. We got the first delivery on 31st January.

          On 2nd February 2016 when the assembly person opened the different cartons, they found the different pieces badly damaged and also with many scratches. I have attached the pictures for the same. I have also...
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          Placed order on 20/12/2015 for SO No.[protected] for 3 items. Everything was in stock and was confirmed before payment. 2 items were delivered and installed only after multiple requests and calls made from our side. This delivery took over 2 calls per day for 9 days. Now 1 item is still pending and there is no resolution or information- when called they say its out of stock and you will be informed. Why was the order taken in the first place if there was stock issue? Partial payment was not an option I want the money back or delivery today without any further delay
          Jun 1, 2016
          Complaint marked as Resolved 
          We got the delivery in another week. Don't know whether this helped in time or not- it was the best place to vent out the frustration.
          RoyalOak Furniture customer support has been notified about the posted complaint.
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            Hi, my i'm Jayaraju, mobile no-([protected]), i purchased wardrobe & shoe rack on 13/dec/2015. but while purchasing product they said product will be dispatched and reach my home on next day that is on 14/dec/2015, and installation will be made next day . but what ever they promised was fake, my product reached my home on 15/dec/2015 that means after a day, since i was waiting for technician to visit, its already a week & now if i call technician (wasim, mobile no-[protected]), he is giving lame reasons saying he will visit with in next 20 min when ever i call him, but till now he dint, if i call branch and customer care even they are telling with in next 20 minutes he will reach my place but never took a complaint nor action, but i guess it never happens, i'm really fed up about service, so i request every 1 please don't make mistake as what i did, by purchasing products from "ROYALOAK".
            RoyalOak Furniture customer support has been notified about the posted complaint.

            Royaloak Furniture — Recliner with defect

            I don't know how they are surviving after so bad customer care. They are not ready to replace defective product and one has to follow up a lot even for repair.

            Royaloak is like first n last experience shop. Hometown @home looks better now. If someone still wants to buy from Royaloak, insist for payment after delivery n installation.
            RoyalOak Furniture Customer Care's response, Sep 4, 2021
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              Hi, For the above mentioned SO No., the furniture was bought on Sunday, 15th November, 2015. We received the packed couch on Monday, 16th November, 2015. The technician came to set up the recliner on Wednesday, 18th November. We signed the acknowledgement on the same day. After the recliner was delivered, we saw that there was a damage at the back of the 2-seater which was facing the wall when it was set up. The only explanation is that we received a damaged good from your side as there was no sharp material on a straight wall. The communication we are getting from your side is that since we have signed the document, we aren't entitled to a replacement. This comes across as cheating the customer. And for a brand as big as Royal Oak, this is a blot in the reputation. Also, we have raised this issue on Thursday, 19th November in the morning. Your technician visited us on Sunday, 22nd November to check the issue. After this, we have had no communication from your side and the response from the customer care has been nothing short of pathetic and disappointing. I request you to kindly look into the matter and let us know how to solve the issue. Thanks, Umar Ameen [protected]
              thank you Ameen. I saved money by not buying recliner from them after reading your review. I actually liked one recliner and decided to buy from their store in outer ring road, banaswadi.
              RoyalOak Furniture Customer Care's response, Sep 4, 2021
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                Hi All, My name is Manish Raj. I have purchases 1 Bed form Royaloak furniture bennerghatta road, product description# BD 5. while selling the product sales person told me bed is available with side table and they charged 27500, now product has been installed without side table, and when i ask about the side table they told bed is not available with side table. and they are not returning the product as well. would request you to please take the action. Regards, Manish Raj [protected]
                RoyalOak Furniture customer support has been notified about the posted complaint.
                Kindly share the contact number & order id
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                  Saravana stores chennai/ Royal Oak — Chair got broken within two days

                  I bought Royal Oak Rover Rocking Chair CR75 at saravana stores on 17th Mar 2015 which got delivered at 18 Mar 2015, We were following up with them several times for person to come and assemble the chair. Finally person came on 27th Mar 2015 and get the chair assembled. But the problem here is the got broken within two days post fitting it. I am really worried and enquired the store on the same but they didn't responded properly. I requested...
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                  Royal Oak Furniture Banaswadi — Damaged cot

                  Hi, one month back i bought a queen size bed (cot) from Royal oak furniture Banaswadi, Bangalore. After 10 days(as per said) they delivered the cot. When their guys were assembling the cot i found total 5 different pieces were damages. Instantly i called up royal oak, they told sir let them assemble the cot now and will take care of that. I took picture of all those damage pieces and sent them on whatsapp. After 15 days of compliant,...
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                  Appears to be a fraudulent company. They sell on Estimate Invoice for which payment is taken in two separate swipes with two different internal invoice numbers and on two different entities having two different TID numbers. This was my first transaction with them on a 50% off scheme advertised in all the local papers using full page adverts. I purchased home furniture and outdoor furniture from their Indiranagar outlet totalling to Rs. 1, 21, 527 which was billed as Rs. 64871 on TID no: 47009717 and Rs. 56656 on TID no: 92313285 on the 11th of January 2014. These included an item with product code and description BST033BL Senate Barstool -5 qty 2Nos at total all inclusive price of Rs. 6627 after discounts. Delivery and assembly of all items were carried out in multiple part deliveries across three months. One of the Bar Stool pair was found to be old material used as showroom show piece and was damaged and incomplete. Request was made to replace the same and accepted by Royal Oak Indiranagar personnel. It is now over seven months from date of sale and despite repeated promises of delivery every other week, today the Indiranagar showroom tells me that both employees Shariff and Rahul have left the company and that they cannot do anything. Showroom personnel have been trained to tell customers to contact only customer service help desk and website also does not carry even email id of management for redressal of claims. I am not interested in refund and would like to have replacement as promised. However I would strongly advise all prospective customers to be aware that this company does not have customer oriented processes and is only interested in duping customers if they can get away with it.
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    This is regarding a purchase of a sofaset SF-27 on 14th June 2014 from a very well known chain showroom of Royaloak, Marathahalli, Bangalore. Total cost was of INR 54000/-(an amount more than my 1 month takehome salary) In-fact this was the last fresh piece that they had and since I liked this I immediately purchased it. The purchase was based on the display piece. They do not allow to see the fresh piece unless delivered. 2 days after the delivery guys came and delivered in my house. Upon delivery I found that the sofa has multiple damages in it as below. 1) 3 Seater – Torn from back side. 2) 3 Seater – Left arm is damaged, the wood in it is visible. 3) 3 Seater – Left arm wood is broken. 4) 3 Seater – Left arm side cover is damaged. 5) 3 Seater – Back cover has come out. 6) 2 Seater – Back side is completely torn. 7) 2 Seater – Right side legs are not present. 8) 1 Seater – 1 bullet is broken. By seeing all these I also did not sign on the counter foil of the delivery reciept provided by them. I asked the delivery guys about this and they said that this is what they got from the ware house. I called up Pavithra(the customer care representative), she said she will revert back in 2 minutes and did not even back till I called them back the next day. By the time I would decide to not to accept the delivery, the delivery guys had fled away. I kept on calling thier cc executive till today(email communications are also there). They are not willing to take the damaged sofa back. After a long argument they have agreed to do a replacement with some other product of the same cost, since, they do not have fresh piece of this. But I liked this one only. Had I liked something else, I would have purchased that. I can not guarantee whether I will be able to buy something of the same cost as costs differ from choices to choices. I am requesting them to do a reversal transaction of the amount and take their scrap. But they are very adamant and rude now, as if the fault is mine. I do not understand what is my fault here. I paid for something and did not get it and now forced to buy something else of the same cost. And one more issue I want to bring to your notice is that these people are not providing bills to the customers. They just give a estimated cost and say this is the final bill. They are faking tax and making black money out of it. I am totally mentally harassed and stressed. As a middle class family man, 54000/- is too much for me. I have been spending a lot on making phone calls to them also wasting time in writing emails. My wife is also very unhappy because of this. Entire family is tensed because of this. No mental peace with out having done anything wrong or any fault from myside. I please want to get my money back and let them take their product back. Please help me.
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      I bought a cot (Sydney Queen Bed2) and a mattress (Kurl-On Mattress - AAR ARMESH) from RoyalOak - World Furniture, Marathahalli on Saturday, 26th April, 2014. It got delivered to my address on Sunday, 27th April. And their technician came over to my place to assemble the furniture on Monday, 28th April. After that on Tuesday, 29th April when was just about to use the cot/mattress I realized that the mattress is torn from one side. I couldn't use it. I lodged a complaint regarding the mattress to RoyalOak the very next day, on Wednesday, 30th April. The whole day went by, they did not respond to my problem. When I called them up in the evening to know the status of the complaint, they informed me that 1st May is a holiday and they will be able to do anything on that day and on 2nd May they will be able to let me know any updates regarding it. So as discussed I myself called them up on Friday, 2nd May to know the status of the complaint. They said that they are about to lodge a complaint with "Kurl-On" (manufacturer) and then Kurl-On will decide what action is to be taken. I told them that I am not going tolerate any more of this and I need a decision on that day itself and an action needs to be taken by the next day (Saturday, 3rd May). On Saturday, 3rd May, I called up "Kurl-On" for the first time and came to know that the complaint has been launched at their customer care that very same day (Saturday) and they need 2 days of working time, hence they will not be able resolve the problem before at least next Monday. I again called up RoyalOak once again, and asked them what exactly is the status and also informed them that Kurl-On has informed that they are not going to do anything before Monday. Then they said they will call me up that day only and give me a confirmation on the issue. That same day (Saturday, 3rd May) I got a call from them and they informed that my issue will be resolved by next Friday (i.e., 9th May). I agreed to that and waited for one more week. Then on Thursday 8th May I called them up to know what exactly they are planning to do and when. Then they transfered the call to somebody who is just below the director level of the company, and he informed that my problem is going to take few more days of time and they will resolve it on Wednesday, 14th May. I clearly said "I have been waiting for last 15 days for this problem to get resolved and now you tell me to wait for more 5days?" And I also said "I can accept that with only one condition, that you will have to give some compensation for making me wait for this long. or else they should do it by next day i.e., Saturday, 10th May". They clearly informed me that they will not be giving me any compensation and they will not be able do it before Wednesday, 14th May. I need some help. Please help me get them resolve this asap, since I am sleeping along with my family on the floor beside a new cot and defective mattress kept aside, which is very frustrating itself. And the cutomer care guys always hangs up my call everytime saying "sir give me 2 minutes we'll call you back" but I never get call back from them. Please help me out to sew them for this. Name of Shop: RoyalOak Ph. No.: [protected] bill no.:[protected] Product: Kurl-On Mattress AAR ARMESH Date of Purchase: 26/04/2014
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                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        Two weeks back I have purchased furniture's from Roaloak Bangalore(World furniture). There is a fitting issue and I raised a complaint on 3rd Aug 2013, I got my complaint number as 525. Every alternate day I called them to check the status they said it will be done shortly. I didn't loose hope and I called them today got to know there is no complaint number 525 in there records. They raised a new complaint number as 546.

                        For almost 10 days I called them with complaint number 525 and I was fooled.

                        Here are the details,

                        (Royal Oak)World Furniture
                        No 3, Rupena agrahara village,
                        begur hubli,
                        Bangalore.
                        Ph +[protected]

                        Billing details,

                        Invoice number[protected]
                        Invoice date 28-jul-2013

                        Faulty product BDS60-5

                        I lost 20k because of the sub standard product from Royal Oak. I suggest everyone not to purchase any product from Royal Oak Bangalore.

                        Thanks,
                        Jagadeesh.
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        I bought a cot (Sydney Queen Bed2) and a mattress (Kurl-On Mattress - AAR ARMESH) from RoyalOak - World Furniture, Marathahalli on Saturday, 26th April, 2014. It got delivered to my address on Sunday, 27th April. And their technician came over to my place to assemble the furniture on Monday, 28th April. After that on Tuesday, 29th April when was just about to use the cot/mattress I realized that the mattress is torn from one side. I couldn't use it. I lodged a complaint regarding the mattress to RoyalOak the very next day, on Wednesday, 30th April. The whole day went by, they did not respond to my problem. When I called them up in the evening to know the status of the complaint, they informed me that 1st May is a holiday and they will be able to do anything on that day and on 2nd May they will be able to let me know any updates regarding it. So as discussed I myself called them up on Friday, 2nd May to know the status of the complaint. They said that they are about to lodge a complaint with "Kurl-On" (manufacturer) and then Kurl-On will decide what action is to be taken. I told them that I am not going tolerate any more of this and I need a decision on that day itself and an action needs to be taken by the next day (Saturday, 3rd May). On Saturday, 3rd May, I called up "Kurl-On" for the first time and came to know that the complaint has been launched at their customer care that very same day (Saturday) and they need 2 days of working time, hence they will not be able resolve the problem before at least next Monday. I again called up RoyalOak once again, and asked them what exactly is the status and also informed them that Kurl-On has informed that they are not going to do anything before Monday. Then they said they will call me up that day only and give me a confirmation on the issue. That same day (Saturday, 3rd May) I got a call from them and they informed that my issue will be resolved by next Friday (i.e., 9th May). I agreed to that and waited for one more week. Then on Thursday 8th May I called them up to know what exactly they are planning to do and when. Then they transfered the call to somebody who is just below the director level of the company, and he informed that my problem is going to take few more days of time and they will resolve it on Wednesday, 14th May. I clearly said "I have been waiting for last 15 days for this problem to get resolved and now you tell me to wait for more 5days?" And I also said "I can accept that with only one condition, that you will have to give some compensation for making me wait for this long. or else they should do it by next day i.e., Saturday, 10th May". They clearly informed me that they will not be giving me any compensation and they will not be able do it before Wednesday, 14th May.
                        I need some help. Please help me get them resolve this asap, since I am sleeping along with my family on the floor beside a new cot and defective mattress kept aside, which is very frustrating itself. And the cutomer care guys always hangs up my call everytime saying "sir give me 2 minutes we'll call you back" but I never get call back from them. Please help me out to sew them for this.
                        Name of Shop: RoyalOak
                        Ph. No.: [protected]
                        bill no.:[protected]
                        bill name: Ashmita Bhattacharyya
                        Product: Kurl-On Mattress AAR ARMESH
                        Date of Purchase: 26/04/2014

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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          Royaloak Furniture — Took money, not delivered goods

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                          We paid them in advance. They somehow refused/managed not to give us invoice stating that their server is down and promised to send invoice by email and delivery by next day.

                          Even after 5th day till today no goods, no refund. They stopped taking calls. Beware of mr. Vijay, owner. We went to their store to get refund, waited whole day, finally...
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          I bought house hold furniture from ROYAL OAK (SAHAKAR NAGAR) .blore north.
                          out of which bed and comp chair did not last for even four months..the bed frame leg side is broken, and comp chair hand support is also broken.
                          after giving them notice of damage,they have'nt turn up so far.when ever we call them they keep their phone busy always.
                          this is realy hurting u pay so much for the product and the product doesnt last.how can i take action.
                          Aug 13, 2020
                          Complaint marked as Resolved 
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