| Address: Mumbai City, Maharashtra, 400076 |
| Website: www.tatacapital.com |
I am trying to close my Housing Loan & being misguided repeatedly.
Last November I wrote an email to customer care requesting LOD & Foreclosure and after some wait time I was told to visit a customer care center to get the same.
I reached the Thane - Mumbai center towards end of November & was told we cannot take requests until 2nd next month. waiting my entire morning. I would say this is done intentionally so i loose interest of porting my loan.
Next I went to Thane - Mumbai center again they gave me a form, the executive didn't even know enough, I clearly remember the security was more knowledgeable, where to sign etc. Also they stated you need to collect it from the same center & we will not courier you... Disgusting service..
After that I received an email to a request was fulfilled, I guessed that my documents are ready hence went to the centre. They had no clue after which they stated do you have a proof ? When I showed them the email, they have me both documents.
I submitted the same to the porting bank & they started the process, I went to Mumbai - Ghatkopar branch today, they declined to to accept the cheque stating, this cheque needs to be submitted within 30 days. Which frankly nobody told me or any document was signed on the same.
Your representative stated I will take approval please wait... that was 11 am and now it's 15:17
You are playing with your customers & inviting trouble. It is logical that what you say you need to document, where is the document ? I am sure RBI has clear guidelines on the same.
Extremely poor and bad service...
Your person in Ghatkopar office also provided me a number to call back, [protected], called now she stated, approval pending...
Feb 23, 2019
Complaint marked as Resolved
TATA Capital customer support has been notified about the posted complaint.
Jan 22, 2019
Updated by Swastisundar Bose Kept calling same number today 22-01-19, no response. This is harassment.
Jan 22, 2019
Updated by Swastisundar Bose The point is you have not documented or told me that after issuing foreclosure & LOD letter, I have to payback within 30 days. You now state this was told to me, and honestly no one told me the same. You have cheated me as you are not taking the pay order. Now I am paying interest to both banks. Disguising service.
Verified Support
Jan 23, 2019
TATA Capital Customer Care's response Hi Swasti, we have taken a note of your query. It’d be great if you can inbox us your contact details so that we can solve your issue at the earliest. Do let us know if we can help you with anything else.
My name is alapati venkateswararao.iam applied for house loan approx-23lacs.but loan not sanctioned.but loan processing fee deducted.please refund my processing fee.kindly requesting sir/madam