Tata DoCoMo Complaints & Reviews

dear, i have recharged my phone on dated 10 oct 2014 of rupees 999.In which you are providing full talk time and 4GB 3G data. Sir, full talk time has been credited in my core balance* but 4GB 3G data has not been credited* in my core balance. when i talked to customer care they denied from this offer. But when i recharged, you were offering the4GB data with full talk time as i sent you a snap shot of offer. I have recharged on dated 10-oct-2014 *Tranc -[protected].* I contacted to customer care by twitter, Facebook, By calling and By mail. you are requested to solve this issue soon.Its been a long time to resolve this little issue. Thanks *kuldip singh * *[protected]*

I had raised this complain on 21st and resolution time was 22 OCT. Daily giving call to customer care but not getting any response Every time some one told me it will be resolved soon . Not sure what is definition of soon in organization 24 hrs 48 hrs or months Regards Rushi patel

It gives me immense grief in writing this to you that your customer care services are worst and they are the most unprofessional team of people I have interacted ever. So the story goes like this, I bought a wifi max connection [protected] in April 2014 with advance rental plan of 3499 for three months @5gb per month. Post completion of 3 months I was promised that 5gb per month data pack will continue @INR 650/MONTH. Without even asking or informing me Tata started charging me INR 750 per month for 5GB where as normal plan available for all is 7Gb in INR 750. The pain doesn't end here, it has just started - 3 times I called customer care and following are the details - 1. Executive- Nazeer, 0030 Hrs on 24th Oct 14, confirmation given that he has understood my complaint and is providing a speed booster pack of 2.5 GB and I won't be charged INR 250 for the same, that means it will be waived off. Request no[protected] was given for the same. Request you to please hear the conversation had with this gentlemen, he was a crook and liar. 2. Executive- Bala Krishna, 0045 Hrs on 24th Oct 14, confirmation given that captioned request no is registered stating speed booster pack and waiver of Inr 250. 3. Executive- anup 1330 Hrs on 24th Oct 14, confirmation given no waiver request have been raised only speed booster pack activation request is registered. I feel like cheated and do not expect such things from a company like TATA. Before replying i would urge you to please investigate by listening to recordings of customer care. A highly disappointed customer, Mohit Bhatia [protected]

My phone number is [protected] and my account number is[protected]. i have raised multiple complains in the month of January that the service is pathetic as i do not get signal in mu office or home.

They tried all possible options and could not fix the issue. i also also told customer service to cancel the account. Now i see that you have been silently taking money from my credit card as the credit card is linked to this number.

Now when i check with my bank i see that you have been clearing all your billing using an auto debit

In the month of May : 3334 RS
June: 619 RS
July: 1066 RS
August: 1066 RS
September: 1066 RS

I wanted this account to be closed as there is no point of having this number as it is always searching for signal. You guys did not fix my issue and also charge me every month on month without any notice.

Please check the usage of this SIM card from February.

This is totally useless service and very bad for any customer. Please take necessary action and make sure this is sorted.

Dear Sir, I am Ganesh Nighojkar, using Tata docomo connection. My number is [protected]. Yesterday on 22nd oct, 2014 RS. 75/- IS DEDUCTED FROM MY MAIN BALANCE FOR TA-HUWWAP ACTIVATE BY TATA DOCOMO ON 10.10PM. I RECEIVED MASSAGE FROM DOCOMO, BUT I DOES'NT ACTIVATE THIS SERVICE. HENCE I WANT REFUND OF RS.75/- WHICH IS DEDUCTED BY DOCOMO. I FACING THIS PROBLEM TWO THREE TIMES FROM LAST ONE YEAR, BUT I IGNORE THIS DEDUCTION EVERY TIMES, BUT I THINK THIS ISSUE IS FACING NO OF CUSTOMERS. I REQUESTING YOU TO PLEASE HELP TO ME FOR GET REFUND FROM TATA DOCOMO. ALSO I HAVE ANOTHER COMPLAINT FOR CONNECTION OF DOCOMO. INTERNET CONNECTION NO OF TIMES DISCONNECT WHEN USED WITHIN 10 MINUTES. THIS IS BAD SERVICE OF DOCOMO

The plan says on 999 get full talktime and 3GB 3G data for 3 months. But On recharge of 999 rs I didnt get full TT or any data. Please look into it urgently. dont understand what are you talking about normal mode and special mode recharge. The *123# displays the 999 offer and dont mention any normal or special recharge. Kindly apply the 999 recharge benefit or revert the transaction. called customer service; The guy simply denied registering complaint and hung the phone... what the heck is this to treat own customer ????? [protected].

I use freecharge everytime to do a recharge of worth 350/- on my tata docomo data card. I got a problem this time with freecharge order FCCW[protected]. Oct 1st was last day of my monthly renewal of data. So I did a recharge on freecharge site on sep 30. And I got a recharge successful message which says "Smile. Your recharge for Rs. 350 was a smashing success". What happened to my surprise on Oct 2 (yes after two days), I got a mail from freecharge saying that recharge is failed saying "This is a bit embarrassing. Your recharge for amount Rs. 350 was unsuccessful. We're terribly sorry for the inconvenience." Meanwhile my total accumulated 3G data worth 4000/- is lost from my account as tata docomo thought I haven't done a renewal by oct 1st. Now both of them (tata docomo & freecharge) are avoiding taking responsibility. Freecharge says "your operator has failed transaction" and tata docomo says "freecharge is providing wrong information and docomo isn't aware of this transaction". Freecharge has given an official confirmation on its facebook page that operator has failed the transaction after two days from recharge date.

Hi, I have purchased new sim from TATA DOCOMO brand store on 16/10.2014 in Bangalore. New tata docomo sim no : [protected] Store address : Tata Docomo Brand Store 30/1 Silicon Terraces Hosur, Main Road Koramangala, Bengaluru, 190001, India At first in a counter they have kept banner no charges for prepaid sim. Still they were charging 20/- from every customer without bill. I have asked them reason they answered that that's the old banner bla bla ... And in a harse way of speaking. I have not left with other choice I have to pay and I have submitted all the document they have asked. Till now my sim has not been activated. I have visited to store many time for activation but only received stories from them no improvement :(. And worst way of communication. I am from kolkata I was using tata docomo connection over there also. So I have plan to continue the same in Bangalore. But after all this I am thinking to change my mind. A small request from you I don't want my money back but please ask them to return back my document and photograph. So that should not be misused. Thanks and Regards, Nitesh Saha My Contact no : [protected]| Purchased tata docomo sim : [protected]

Hi, I am a post paid customer of Tata Docomo for the past 1 year. I recently moved to New MHADA Colony, Poonam Nagar in Andheri East, mumbai- 400093. There the signal reception in very poor. So I called the Customer care requesting them to increase the Bandwidth in my region or I will have to port to other networks which are good in my region. They said you can go with option B, instead of taking necessary actions related to my complaint. 2 of my friends shifted from my place due to bad reception of tower. I decided to port from Docomo to Vodafone and I even initiated the MNP process. Right after that, Docomo Executives kept on calling me, addressing this issue. They even promised to resolve this issue in a span of 5 days. But till now, this issue was not resolved and same "Blank response" from Tata Docomo Customer Care. i expect a valid response from Docomo, atleast by now.

1. I bought a wifi device from Tata Docomo eShop (order no. EC[protected]) on 16-Oct and made the upfront payment. They claim to do doorstep activation however its been a week and activation hasn't been done. 2. There has been no communication at all about the delay.When i call their call centre there are a bunch of laggards who simply show their helplessness saying that they have escalated to the concerned department and you would receive a call which never happens. 3. When you ask for any tracking/reference number they don't have any provision to generate one. Each time you call you have to repeat the whole complaint again and there is no history maintained in their call centre of previous conversation. 4. Their executive who collected and verified all the documents from my premises didn't even asked me to fill out application form and told me that he would fill it on my behalf later on and this is their usual practice (fail to understand how they can do it without forging the signatures) 5. I have called up at least 6 times in last few days and nothing has been done about it. Even wrote in their grievance section on their site still no response. 6. Finally when i ask them to reimburse the device cost they refuse that there is no provision for that which doesn't make any sense. Guess they won't relent until you serve the legal notice to them

On 21st July 2014 I requested Tata Docomo ( on helpline number [protected]) to close my tata docomo photon wifi max connection (with reference number[protected]. On 28th July 2014 my connection got disconnected.After one month I received a call from tata docomo head office Lucknow (Ms. Priya Gupta mo. No. [protected]) and she said there is bill pending of Rs. 2129.She told me that she give me waiver of Rs. 629 and I need to pay only 1500 to clear my dues and after that no one call me from tata docomo.So I decide to pay my dues and get rid of tata docomo.On 4th October a man named saurabh mo. No. [protected] came and give me bill of 1500 and i pay the amount and asked for some type of certificate as a proof that there is no dues in my account.Ms. Priya Gupta call me and told that I will receive a mail from tata docomo of Full & Final Settlement letter.I received the mail of Full & Final Settlement letter from [email][protected]@gmail.com[/email].After some days again I received a call from tata docomo head office Lucknow (Ms. Nishi mo. No. [protected]) and she said there is dues of Rs. 1528.I told her that I already paid the dues and she can ask to Priya Gupta. She told me that Priya Gupta is no longer in Job and I have to pay the dues.please do needful.Tata docomo photon number [protected]A/c number[protected]Contact No. [protected] ( Please call this number. My registered number has problem in receiving calls)

Outgoing calls are barred for my cell number even after paying the bill. Calling 121 suggests me to call 121 saying outgoing service is banned. So please tell what 121 I can call again. This is very tiresome to keep following even after paying the bills.

This is Naresh inder singh.(Mob no. [protected]). Recently I got message for stv activation. Without giving any activation, stv get activated on my sim & 49 Rs. deducted from sim balance. Can You please look into the mistake happen & return the money back to my simcard.

Dear sir, My mobile no is [protected], i have data bal 9mb, but they are deducted in main bal 375 /-rs i call the cc they tell when data balance below 30mb it deducted in main balance... how they deducted in main bal when data balance below 30mb? i lose a 375/-Rs Pls do the needful M.Madhusudhan [protected]

First Fraud: I had bought tata docomo wifi max in february 2014. At that time I was being told by Tata docomo service center in Mohali (phase 3B 2) that there is pre paid plan comes in for Wifi max device. I took the device in post paid plan due to that. But at same day I found out on Tata docomo's website that they give prepaid plans for Wifi max. I called them many times to convert my plan. Some guys maintained that there is no pre paid plan whereas others said there is prepaid plans but I can not get them before 3-4 months. I didnt pursue that further and kept on using it in post paid manner till following occurs: Second Fraud: In the month of may I was throw with a bill of 1400 with excessive data usage than 2 gb limit of my plan. I paid the bill on time and started keeping tab on my data usage. In the month of June I used the device for only 600 mb and again I was thrown with a bill of 1400 for month of june. I asked tata docomo to stop my connection right away and to revert the ecessive expenses. They didnt stopped my connected made a pile of 2100 bill. I am having complaint number when I asked Tata docomo to stop the services. Now they are making calls from their recovery department to recover the money. I am ready to pay whatever was my bill amount for month of june. If you are using Tata's data plan then you should check your usage and check with their bill for sure. Regards Vikas

dear sir, last four month my mobile billing giving wrongly that time similarly giving discount Rs 200 last month your excutive one persan called and changing my tariff plan he is tolled this plan 899 plan local and std calls unlimited and 1GB 3G data free and 2G unlimited like that tolled after that this month bill 1st time sending one maill coming 7th Oct (We have observed that the usage of Rs 3249/- on your GSMMobile A/C no.[protected] is nearing its Credit Limit.The Limit assigned at present is Rs 3600/-. We would request you to make the payment of Rs 3249/- to continue enjoying our services.) Like that coming after that i have send one mail send proper bill i will buy like that send after that one care called he tolled you using 3 member group plan and you using more std calls then only coming this much bille coming like tolled not giving clear solution after that coming this mail (we would like to inform you that your outstanding is Rs. 2254 /- and due date for the same is 24-OCT-14.) that time i have tolled sorry sir i am using single sim not group after one mail coming bill statement that statement checked Rs 14000 bill how coming this much bill rise the Question you using outstanding like tolled that time i am inform i am using 500mb only used after that one mail coming your using (your data usage of 1378MB and as per your bill plan.)before tariff plan changing time not giving proper detailing simple called and changed how to accept this issue post paid plan previous my friend no using that time maximum rs 600 only used your excutive lakshmi giving this assured and giving 350plan 1st three month not coming this problem after that every month coming 300, 500, 700, more bill coming same time complied but not giving proper solution really this issue mentally affected then only i am paid Rs 1750 please give me proper solution Regards subhakaran [protected]

DATED: 19.10.2014 SUB: BALANCE DEDUCTION BY TATA DOCOMO GSM (MOBILE NUMBER [protected]) Respected Sir, I want to inform you that I am customer of TATA DOCOMO GSM of mobile number [protected], approx. 60 RUPEES deducted from my mobile on within last 5 days . I was checked my balance on 18 OCT then approx. 60 rupees is deducted. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you USE INTERNET service and this will not refund you then I told him that INTERNET PACK already activate on my number then they told me wait I will check then he told YES YOU HAVE INTERNET PACK, but now balance not refund to you . Actually this balance is wrongly deducted from my mobile balance and then making different lie excuses. And saying that “YOUR BALANCE WOULD NOT BE REFUND”. Now, I kindly requested you to please solve this problem (told him to refund my balance) and take action against him. I am highly THANKFUL to you. THANKS. Yours sincerely, SYED MOHD MASOOD ALI B.Tech. (Mech.), M.U., Aligarh Dip. (Mech.), A.M.U., Aligarh [protected]

I won a prize on Tata Docomo Facebook page on 10 june 2014 .I have given them scanned copies of all documents but then too 4 months have passed but they dont even reply to my messages now.I filled a report previously but they havent done anything yet.

First of all there was intermittent broadband connection. Upon lodging a complaint with the customer care, the fixed it in for 3 weeks. Worked for 3 days, after that they had suspended my account as I had asked them to do it if they are not able to fix the issue while lodging the complaint. It has been a week since I asked them to revoke the temporary suspension and provide me the net connection.I had sent plenty of mails and numerous calls to the customer care but in vain. Reference: Account No:[protected] | Complaint Ref No:[protected]~~[protected]~~M20499236 Worst service from Tata Docomo.

i have bought a prepaid gsm sim card online with COD on 15th september 2014. the sales person has promised activation and a choice of 10 phone numbers from which one can be selected. However there is no feedback from the retailer or the helpline about activation. also I can not find a phone number attached with the delivered documents. Order no.EC[protected] Vadlamudi Aparna alternate num: [protected]