Tata Sky Complaints & Reviews

Hi I'm facing issue with TATA SKY "this is the wrong card for this set top box " i tried to reinsert card so many times . Please sort it.
I removed the card, cleaned and re-inserted in the setup box, but the problem was not solved.
Please solve the problem quickly.

RMN- [protected]
Digicard Id:[protected]
Last 4 digit of subscriber id- 2986
Alternate mobile number -[protected]

IT'S URGENT.PLEASE SOLVE THE PROBLEM QUICKLY.

Jul 24, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 22, 2019

Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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Address: Chennai, Tamil Nadu, 600034

First when they installed they said it's Rs. 2300 only...after installation suddenly they said they will charge 300 extra for as cable and installation charge...when I refused to pay I got a message same day that my Tatasky is deactivated

So it's totally 2600 for 6 months and they will not reveal the 300 initially...marketing technics

My no is [protected]

Jul 22, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 20, 2019

Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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Address: Chennai, Tamil Nadu

We paid Rs 3000/ to Tatasky dealer on 06/12/2018 for Tatasky subscription for one year. Tatasky ID [protected]; we paid on line and no receipt given to us; I was an ex employee of Tatas long back in 1980s and I had tremendous faith in their ethics etc. so I never bothered to get receipts etc but I have paid money and it is in record

Now after six months I am told that my connection expires in two days; when I protested, they say ask the dealer; i said he is your dealer; not my dealer and I paid money for Tata sky on the offer for one year and that must be honoured by Tatas.

Has the Tatas stooped down to this level now !!!
I am really surprised, even a street vendor taking money, delivers the good next day on trust; Has the Tatas become worse than that ?

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response Hi, we do not want you to feel this way. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.

Jun 18, 2019

Updated by Muthu Selvam Please do something to show that you value customer feed back and prove your integrity like it was in those days; let me wait and see; I am a retired person, losing Rs1500/ is not too much, still it is a loss, but it pains too much when somebody tries to cheat you like this

Verified Support

Jun 20, 2019

Tata Sky Customer Care's response We hope your concern has been addressed. Do write back to us if you require any further assistance.

Jun 20, 2019

Updated by Muthu Selvam Yes, I have made it clear you have cheated

Jun 20, 2019

Updated by Muthu Selvam You have no reply during our conversation

Jun 20, 2019

Updated by Muthu Selvam I have written to your appellate, nodal etc

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Address: 560036

I did a recharge on 21Apr2019 and that was not reflecting until 09June19 until observed and all the while I was not able to watch services.
Please find the tv screen shots of the same. From 17Apr19 till 09June2019, I was not able to watch any services and still balance got deducted.

Please pass back the credit for the same for 53 Days.

Seen the screenshot in which it was saying recharge date was 17Apr19, even on 09June19 and it got updated, but charged even for entire period where I had problem.

[protected]
1IU1R63K, 1IFTRT8S closed with out resolution
[protected]

Aug 16, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jul 11, 2019

Tata Sky Customer Care's response We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!

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Address: P1, 601, Oxford Village Premiums, Kedari Nagar, Wanawadi, Pune, Maharashtra, 411040

I have filed numerous complaints with Tatasky Call Centre, Nodal Office and on mail.
5 technicians have also visited the site, but unable to resolve the problem.
Perhaps, they are not qualified or knowledgable to understand the problem.
We are paying subscription without receiving any service for the last ONE & HALF MONTHs.
What should we do ?

Aug 15, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 30, 2019

Tata Sky Customer Care's response We hope your concern has been addressed. Do write back to us if you require any further assistance.

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Morning i was requested to reinstalling of tata sky
Not rosponding, my complaint is following:hi! Your tatasky wo no# 1is4j5wj has been registered. We will call you for arranging a visit.

But ur technician not reached. U people are today wasted my time & money. Worst service.

I paid money to another outsider installation completed.

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Address: PLOT NO-729, SAHID NAGAR BHUBANESWAR, Khordha, Odisha, 751007

Website: www.tatasky.com

To
The Manager
Customer Greivance Cell

Dear Sir,
It is a matter of regret that in spite of our payment Rs 419 for 1 month Service against subscriber I'd [protected] and payment reference.
It is yet to be recharged our tv link even after payment of Rs419 as mentioned above at 8 pm on 16.06.2019

Regards,
S S Mohapatra
Mob-[protected]/[protected]
Subscriber id-[protected]

Jul 31, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 30, 2019

Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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Address: 831005

I recharged tata sky, but account has not shown it to be credited in the tata sky account. Also pairing error is showing. M/R no. Is [protected]. Recharged on 16th june, 2019 and also due to slow internet accidently credited 400 from bank of baroda, if it could be refunded it would be great.

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P

pradeep291

from Mumbai, Maharashtra

Jun 17, 2019

I am a tata sky subscriber.
And dispite of my multiple request to add sports channel tata sky was unable to subscribe the same. This is a kind of very very poor service.
I want componcession for as i could not see ind pak world cup 2019 match.

Regards
Pradeep Dwivedi
RMN - [protected]

Reply

Tata Sky Customer Care's response, Jun 17, 2019

Verified Support

Hi, that's not how it should have been. Kindly let us know the channel you are referring to, we will help you further.

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Address: KARUNA SADAN, PRESS ROAD, KHAMBHAT, 388620

Customer no is[protected]
i am seldom getting in my pack the free channels on i would like to get my free channels as per the pack 's deal
it is South - Tamil + English + Hindi
You can see and check for yourself why are the free channels not shown? if it is not shown i shall complain to National Consumer Grievance cell if not i shall put it up in social media

Aug 9, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 30, 2019

Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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P

Pareeshti

from Hyderabad, Telangana

Jun 17, 2019

It has almost come down to two weeks since our tatasky has not been working and we had registered complaints repeatedly from two weeks. However, there were absolutely no callbacks from the technicians despite being told that technicians would arrive. Two weeks are over and no services have been received yet.
I request you to call on [protected].

Reply

Tata Sky Customer Care's response, Jun 17, 2019

Verified Support

Hi, we understand your concern. We're unable to fetch any account with the provided Mobile Number. Kindly re-check and share us your RMN/Subscriber ID to help you further.

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Address: Bank of baroda, Fatasil ambari cycle factory road, Kamrup Metropolitan, Assam, 781025

Respected Sir/Madam, I am having a Tata sky dth connection(ID-[protected]) for which I tried to recharge through online mode for an amount of Rs-388.00, but the operator showed an error citing it to be an invalid customer account. So I tried again a couple of times thinking it to be a technical issue but to no avail. Also my dth account didn't get recharged. Later I found my bank account got debited thrice for Rs-388.00 each totalling to Rs-1164.00. I tried to contact tata sky customer care number but they kept me on hold and then finally disconnected. So I had no option but to submit a complain. Please solve the issue at the earliest and make them return my hard earned money back to my bank account.
Thanking You,
A citizen of India.

Jul 22, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response This is not the experience we aim for and regret the inconvenience caused. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!

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M

mohit dewan

from Mumbai, Maharashtra

Jun 17, 2019

Tata Sky representative had taken Rs 4200/0 through paytm against new connection installation on 24/05/2019 but nothing has been done yet nor got any confirmation call from the company. The respective representative is also not responding on call.

Reply

mohit dewan's reply, Jun 1, 2019

Tata Sky representative had taken Rs 4200/- through paytm against new connection installation on 24/05/2019 but nothing has been done yet nor got any confirmation call from the company. The respective representative is also not responding on call.

Tata Sky Customer Care's response, Jun 17, 2019

Verified Support

Hi, your concern is certainly noted. Kindly share your RMN/Sub ID to assist you further.

R

Rameez Huda

from Kolkata, West Bengal

Jun 17, 2019

Old name & address-
mr.duttar sn huda
33 naclot street

New name & address-
Dr.S.N.Huda
33A, Mcleod Street, Mcleod Enclave, 3rd Floor, Flat No-B3,
Kolkata-700017
West Bengal
Mobile No- [protected]

Reply

Tata Sky Customer Care's response, Jun 17, 2019

Verified Support

Hi, help is here! Please share your concern in detail to assist you further.

S

sksaraf

from Mumbai, Maharashtra

Jun 17, 2019

Id no [protected], agreed in month of nov 18 to charge for 18months for period of 24th service, but no yu are charging very high carges I want to see only selected channels onl y so plse revise my channels so I can save high charges. regards s ksaraf

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Address: Hyderabad, Telangana, 500085

Unable to reach customer care team through mobile, through sms, through internet. TATA sky not working

Unable to login to tata sky. if it is logged in and asked any question regarding service through chat, They are also keep saying - they are not resolving any thing.

Even cricket channels were not able to subscribed in tata sky

Very very very bad service team

I strongly recommend not to use this

Tata Sky customer support has been notified about the posted complaint.

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Address: C/O - SRI DAYAKANT SINGH, NEAR OMAR GIRLS SCHOOL, Begusarai, Bihar, 851101

Last month I leave to recharge my DTH...but now I want to recharge and During recharge my tata sky shows Operator seems to be down..
So please suggest how can I active again and recharge successfully.
Earlier I have received calls from tatasth customer care to recharge..On that time I was not interested to recharge because of personal reasons..But now I need to activate my tata sky ([protected])

Jul 19, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Tata Sky Customer Care's response Hi, apologies for the delayed response. Our website is up & running. Please let us know if you're still facing the issue.

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Address: Gulmohor orchids khardhi, Pune, Maharashtra

Yesterday my tv and set top box was working properly. Today, i. E 05 april 2018, i got a message on my tv screen as "this is the wrong card for this set top box (Pairing error) nds no.[[protected]
1 ] digicard id is[[protected]]"
My subscriber id is [[protected]]" with a blank screen.
I contacted customer care but they are saying that they will send a technician which will be charged from me.
Why should i pay the technician visit charge while the issue is from your side and it is not something to do with hardware it is a software issue as it was paired correctly till yesterday.
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks.

Jul 20, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Jun 16, 2019

Updated by Prajwal Phuge Yesterday my tv and set top box was working properly. Today, i. E 16 May
2019, i got a message on my tv screen as "this is the wrong card for this set top box (Pairing error) nds no.[[protected]
1 ] digicard id is[[protected]]"
My subscriber id is [[protected]]" with a blank screen.
I contacted customer care but they are saying that they will send a technician which will be charged from me.
Why should i pay the technician visit charge while the issue is from your side and it is not something to do with hardware it is a software issue as it was paired correctly till yesterday.
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks.

Verified Support

Jun 17, 2019

Tata Sky Customer Care's response Hi, we understand your concern. We are looking into it now. Please wait just a little while longer. We're resolving this for you in the best and quickest way.

Verified Support

Jun 19, 2019

Tata Sky Customer Care's response We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!

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Address: New Delhi, Delhi, 110014

My subscriber ID is[protected].
Tata sky selected rupees 129 for Amazon prime video on 3rd of June.
But Amazon prime video is free of cost with their Tata sky binge for first 3 months.
I am complaining from 3rd of June but no resolution is done for this...
There helpline department connect me to their binge department and urban departments tell me to talk to their billing department I am not getting any call back from their billing department.

Jul 19, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Jun 16, 2019

Updated by Ashutandon Deducted RS.129 for the service they are offering free

Verified Support

Jun 17, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response We hope your concern has been addressed. Do write back to us if you require any further assistance.

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I recharged my tatasky and added sports channels too.
I got message on rmn but i m still getting message to recharge on my screen and either I m not able to see sports channel..
It's a hugh disappointment...
I tried their customers care nos. But of no use...
I know they will not resolve my problem, still I m trying...
My subscriber id is [protected]
I'd holder -Bijay Mondal

Jul 21, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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P

PraSanth Thalari

from Visakhapatnam, Andhra Pradesh

Jun 16, 2019

Please my connection stop in 3 day's please resolve

Reply

P

Purav asher

from Alampur, Telangana

Jun 16, 2019

Our registered mobile number is [protected] and the complaining that ur company is preponing the recharge date every month

Reply

Tata Sky Customer Care's response, Jun 18, 2019

Verified Support

This is not the experience we aim for and regret the inconvenience caused. We have raised a service request. Rest assured, you will hear from us soon.

Tata Sky Customer Care's response, Jun 26, 2019

Verified Support

We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

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I am a consumer of TATA Sky. My ID is [protected]. I delay in recharge due to some unavoidable reason. Later on on 06/07/19, I recharge my account with Rs-1500/-. Till this date no due service of my pack has provided. While I call in the given numbers from my RMN only three option has provided one to world cup in English, one to world cup in hindi and third one yo listen the recorded voice again. I have to talk to attendant but no provision is there. I am not satisfied with this. Why this happened?

Bhaskar Bordoloi

Jul 24, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We confirm that we have received a recharge of Rs.1, 500.00 towards your Tata Sky account on 07/06/2019. Do write back to us if you require any further assistance.

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Address: 638111

I am not able to identify RMN for my tata sky and so i could modify the package. I have tried to contact customer care many times and they are not providing the option to talk to customer care executive. They mentioned the number in the sites as toll free . However the call is charged . Whatever it may be, there is not an easy way to contact customer care support person.

Jul 22, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

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Address: Nainital, Uttarakhand, 263139

Called many a times starting today early morning and have been advised that. Engineer will visit until 10 am but still wondering if anyone Tata sky can send to for that. It's an urgent request as construction work is under progress at the area and the dish needs to be shifted somewhere else asap.
Very disappointed..
Can someone lend his/her ear to this problem please...

Jul 26, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response Hi, we hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!

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P

Prit0810

from Surat, Gujarat

Jun 16, 2019

Not receiving signal from camara to set up box

Reply

Tata Sky Customer Care's response, Jun 18, 2019

Verified Support

Hi, we can understand your unpleasant experience.Please share your concern along with your RMN/Sub ID and we will provide you with the resolution.

R

Ram279

from Bengaluru, Karnataka

Jun 16, 2019

The following channels had been blocked for whatever reason on Tata Sky
1. 1519 - Jaya TV HD
2. 613 - NewsX Free
3. 618 - Tiranga Free
4. 629 - News 9 Free
5. 616 - Republic TV Free

I was able to see all these channels till yesterday afternoon, suddenly in the evening these channels are blocked for unknown reasons and not intimated, why ??

Reply

Tata Sky Customer Care's response, Jun 17, 2019

Verified Support

Hi, your concern is certainly noted. Kindly share your RMN/Sub ID and we will help you further.

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I hv got my antenna, stb and cable to delhi. I hv submitted request for relocation at delhi on 10 jun 19. Thereafter i got a call on 12 jun 19 that technician is coming. However nobody came. I wasted my time waiting for him. i then again registered the request for relocating. Again there was no response. Inspite of 6 days having passed, nobody has come till now. I have registered third request yesterday. No response till now. My tata sky id is [protected]. Pathetic service. Please resolve

Jul 19, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Tata Sky Customer Care's response Hi, we understand your concern. We see that your relocation request has been processed. Do write back to us if you require any further assistance.

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This is regarding my request for reinstallation to a new location for my account in name of Rohan Bajaj which has been continuously ignored by the tata sky executives. I had raised a request for reinstallation on the 11th of June 2019 and till date i.e 16th June 2019 no technician has contacted us for the same. This is to bring to your notice about the same and I'm afraid if this is delayed further I will have to contact to the higher authorities with the same issue and a request for desinstallation and a new request for cancellation of our account.

Jul 17, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. Please share us your RMN/Subscriber ID, we will help you further.

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C

ChandrAmouli Boyapati

from Belonia, Tripura

Jun 16, 2019

Respected sir I kindly request you to plzchange the name.
Chandra mouli

Reply

Tata Sky Customer Care's response, Jun 17, 2019

Verified Support

Hi, help is here! Kindly share your RMN/Sub ID to assist you further.

V

Variyani Akash

from Ahmedabad, Gujarat

Jun 16, 2019

This is a wrong card for this set top bos
(Pairing error)
Nds no.:[protected]
Digicard id is[protected]
(14)

Reply

Tata Sky Customer Care's response, Jun 17, 2019

Verified Support

Hi, we understand your concern. Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.

J

joelraju

from Hyderabad, Telangana

Jun 16, 2019

I didn't use the service for 3 months. Then i recharged today but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[[protected]] digicard id[[protected]]"
My subscriber id is [ [protected]]

Reply

Tata Sky Customer Care's response, Jun 17, 2019

Verified Support

Hi, we're here to help. Please remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.

M

majji ganesh

from Mumbai, Maharashtra

Jun 16, 2019

I have recently purchased from friend and it was reinstalled by. However there is a
requirement to change particulars with your database. Hence it is submitted my details for changing. The following details are ma please be add :_
Name M Ganesh
Mobile No [protected]

Reply

Tata Sky Customer Care's response, Jun 17, 2019

Verified Support

Hi, we understand your concern. We are looking into it now. Please wait just a little while longer. We're resolving this for you in the best and quickest way.

Tata Sky Customer Care's response, Jul 4, 2019

Verified Support

We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!

S

Sanity Kumar Ray

from Kuchaiburi, Odisha

Jun 16, 2019

I have recharged Rs 392 on 26th May and received an sms that next recharge on 6th July. But all of a sudden I received an SMS today that I have to recharge today itself otherwise it will be disconnected. Very funny on your account part. Please verify. My connection shouldn't be disconnected.

Reply

Sanity Kumar Ray's reply, Jun 5, 2019

I received an SMS that today my connection will be deactivated today though I have recharged on 26th May of Rs. 392 and received an SMS that time that my next recharge on 5th July. Suddenly deduction from my account is not known to me nor I have added any channel.

Tata Sky Customer Care's response, Jun 17, 2019

Verified Support

Hi, we understand your concern. Kindly share us your RMN/Sub ID so that we can assist you further.

Tata Sky Complaints & Reviews

File a complaint to Tata Sky

Tata Sky reviews & complaints page 102

error 14 "wrong card for this setup box"

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fraud service- fraud tata

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cheating by tatasky

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charge for back dated disconnection

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no service at all

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no proper repondinding on my reinstalling of tata sky

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recharge of subscriber Id 1061612055 against online payment transaction no upi/916757944962/from @ybi/to.tataskt@icici/pay16.06.2019 at 8 pm

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tata sky showing pairing error

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not providing free channels free as per my pack

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dth recharge fraud

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no customer care

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unable to recharge my tata sky (1117256865)

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tata sky band ho gaya hai

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refund not done

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I already recharged but didn't get it

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not getting support from helpline numbers.

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incorrect rmn mapped

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reallocation of the dish

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difficulty in relocating

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complaint against continuously ignoring our request for installation to a new location

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