Tata Sky Complaints & Reviews

Hello sir.
I have a tata sky connection at my home. Suddenly it has stopped showing me few channels which i have in my package. After complaining about it first technician came 2 days after complaining twice and found that the set of box needs to be replaced. He assured he would come next day with set of box. No one came. Again i had to file a complaint. Second technician came and even didn't came with the new set of box. Then after lots of calls and complaints after few days third technician came with new set of box. He refused to change the set of box because it wasn't having a sticker. Again after complaining a lot still the issue is not resolved. When i asked for termination of my connection your company has refused to give me refund of the remaining amount. Such and hopeless experience i am having with your services.

Didn't use the service for 4 months. Then i recharged yesterday but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks.

Respected sir,
My tata sky account id no:-[protected]. This acc expires on date 22-6-19. But no service still right now since from yesterday afternoon. What i do now? This is failures of tata sky team.
* i will call to all customer service numbers but no response from team and management.
* that means all numbers are not use and fake numbers.
* finally i call from another number to customer care executive his name saying raju. He is unfit to that job role.
* im not satisfied with his answer and those methods also failed to process.

Note:- that's way i complained up on all over team with admin.
All employees are lazy and irresponsible fellows.

So i suggest to all people's do self resignation letter and go home that's better.
Do right now. Thank you.
*from*
Mohammad akbar pasha
Mobile:-[protected]

I have just reached with rs.136 and i m not able to view the channels because of pairing error. Sending a technician charging me rs 100 is like sucking more money for paying services.

Requesting you to resolve the issue if it is genuine and fault is on my side i would pay for it and not for these sort of issues.

My subscription id/ dth no is [protected].

Set up box number is[protected]

Digicard no[protected]

It matter of regrets to send this mail, i had given complaint on my secondary box not receiving signal on 12/5/19 in addition to above i am ready to go to service point and also willing to bring you technican in my car and any other help in case any problems, but all efforts waste everyday i am calling 2 to 3 times bust reply is technician will call in one hour, i have written on my wall also "tech will call in 1 hour" i don't know date it just passing the problems to senior etc.

Pl i want a reply is possible or not other money i spent on activation pl refund, further detail complaint along with all the set of box i am sending thru courrier to mr rathan tata if this is not spurt out in next 48 hrs g. Divakar

Hello sir, i have registered a complaint on 20 may 19 (Complain no-1HAMCQHF) for no signal show on my tata sky. I was told that technician will visit my home same day. But nobody has visited that day. After that i have been continiously calling tata sky customer care for the same. But they have been ignoring my request and putting my complain on hold showing some fake promises ...

On may 01, 2019 trai has issued direction to tata sky ltd. With following subject (The same is attached herewith for your ready reference and link is also attached)

Direction to m/s tata sky ltd under section 13, read with sub-clause (V) of clause (B) of sub section (1) of section 11, of the telecom regulatory authority of india act, 1997 to ensure compliance of various provisions of the new regulatory framework for broadcasting and cable tv services.

On page number 3, point number 12 it is written as under:-

And whereas m/s tata sky, vide another letter dated 29th april 2019, has, inter-alia, informed that the subscribers who were on long duration plans and have complained regarding their new plans are being re-instated to their earlier plans with the original validity date;

However unfortunately our plan has not been re-instated till date!!!

And suppose if it should be re-instated as directed by trai, what about the loss to customer from the date of suo moto change by tata sky ltd. Till date of re-instatement. (As in my case tata sky ltd. Has changed my pack suo moto and without giving me opportunity of being heard w. E. F. March 21, 2019. And till date e. G. May 07, 2019 it has not been re-instated)

On page number 4 of the said direction the trai has directed m/s tata sky ltd

In exercise of its power under section 13, read with sub-clause (V) of clause (B) of sub section (1) of section 11, of the telecom regulatory authority of india act, 1997 (24 of 1997) as under:

(A) desist from migrating long term plan subscribers to any new plan till the contracted period unless the subscriber opts out of it or the validity of the long term plan expires, whichever is earlier;

(B) reinstate to earlier long term plans with original validity date to the subscribers who have been migrated to any new plan unless the subscriber has himself opted out for; and

(C) submit compliance to regulation 17 of the telecommunication (Broadcasting and cable) services standards of quality of service and consumer protection (Addressable systems) regulations, 2017 within seven (07) days from the date of issue of this direction

However we are very sorry to say that m/s tata sky ltd is not at all following the directions and regulations given by trai and unfortunately the consumers like us are not being protected and are being mentally and financially harassed.

So who is actually the regulatory authority "trai" or "tata sky"???

Tata sky has not given me any opportunity of being heard and changed my plan according to their convenience. I don't expect this from brand "tata"

We only request to follow the instructions of trai and restore our original pack i. E platinum hd with retrospective effect dated march 21, 2019

I have applied for NEW Connection for my resident having subscriber ID [protected] on 16.05.2019 and paid Rs. 2067 Online for New Connection, However till date no one has contacted us for installation. I number of time contacted customer care office but every time Customer Care executive inform me that they will contact you by 2 hrs or 1 hrs but I do not received any call from the installation agency. Please note that through the customer care conversation I have come to know that your TATA sky installation department contact me but I am not reachable. This is ridiculous, they do not contact me I have give them two number but I do not received any call from them they just wrongly provide wrong information to misguide system of tata sky. you can check my conversation with customer care for more information, I minimum 10 -15 times contact customer care department of TATA Sky but till Installation is not done by them. If TATA SKY do not interested to provide me installation than kindly cancel my connection ID [protected] and refund my Rs. 2067. Please further note that DO NOT INCUR ANY EXPENSES TOWARDS ADVERTISEMENT IF YOU DO NOT VALUE YOUR NEW CUSTOMER. This is my last attempt for communication, I number of time raise complain and contact customer care department but till date no installation carried.

I raised the complaint on Friday 17 May 2019. I was told that someone will call at 10am to fix the visit time. I was also told that somebody will pay a house visit on Saturday 18 May.

Nobody called in the morning. Some SMS was sent and timing given to me was 2.25 pm to 2.55 pm. The whole day I was sitting in the house but no one turned up. To add to this nonsense, some technician put the complaint on hold saying I am not reachable which was an utter lie since I have got call from Tata Sky Pune location number about the issue raised.

On Sunday the same technician called and informed me that I have not subscribed to the channels. Hence I am not receiving the channels. Inspite of telling him repeatedly that I have subscribed, the person is not ready to listen and asked me to go and contact Tatasky customer care.

Really do not understand what kind of technicians are working for Tatasky.

Finally at Sunday evening at 6 pm some other technician turned up and said that some receiver component in the dish is faulty and needs to be replaced. No update on when the component will be replaced is provided.

Also the service people have no sense of coming at the appointed time. Even if I wait till 10 am there is no guarantee that the person will turn up at 10 am.

Really frustrated with this kind of service provided by Tatasky. Calling the customer care number is of no help. All they say is someone will call you in 2 hours.

Dear sir/madam,
As you know recently cyclone fani affected the coastal belt of odisha on 3rd may 2019 due to which the dth antenna got removed from its place. After the full restoration of power supply in town, i gave a complaint to tata sky customer care for fitment of antenne in its place on 11th may. Today 10 days have been passed whereas nobody has either given me a call or attended the complaint. Complaint id is - 1g-to-1844. Kindly look into the matter. Thanks.

M - [protected]/ [protected]

Dear customer care services,
I am mohan singh jethuri, a tata sky customer’ (I. D no: [protected]) took a pack of 12 months with a 1 month free package. But they gave an account of someone else and they also disconnected the service of the pack before 2 months without the completion of the pack. During the first months they also removed the channels which we have selected. We are greatly disappointed by their service. Please look into this matter

I have lost my rmn number and want to use +91 - [protected] as my new rmn number. Is it possible for you to change this for me.

And moreover after my last recharge i am not able to view many of my subscribed channels.

And lastly my tata sky was purchased by my father who don't know what is rmn number.

My tata sky id - [protected]

Thanking you,

My tata sky id is - [protected]. My rmn is [protected] or [protected]. I have changed my tatasky from andhra to telangana. Now both numbers appear to be delinked with my tatasky id. How to relink my number to id. Whom to call and from which number.. How can they delink my mobile number.. Tatasky account being debited money without using... Looks like previous plan is continued, need atleast rmn to choose my plan, otherwise all my tatasky account money is going wasted without using it n can't change it without rmn

On 15 may 2019, all of a sudden, i could not see any of my subscribed channels. On registering my complaint through the tata sky helpline, i was told they are unable to send a technician on the same day i. E. 15 may, as no one was available. Being a 24x7 service and an organization committed to customer service, this was very surprising!!

I then received a sms stating the work order #1h1n18sg has been initiated and a technician will visit to resolve the problem on 16 may between 14.15 and 14.45. Neither did the technician visit nor did i receive any update from tata sky. Since then, i have been repeatedly following up but am only receiving assurances. I called tata sky helpline last evening and i was assured a technician will resolve the problem by 10 am today. This morning, i received a call from a lady through [protected] confirming the technician visited and resolved the problem. When i told her no one has visited and the problem continues, she assured a call back after checking internally. I did not receive any call!! I then called her an hour back. She now says the technician will positively resolve the problem tomorrow.

In summary, it has been almost 5 days since i raised the complaint but no action is being taken. On demanding a refund of subscription fees for the period i am unable to see any channel, i was bluntly told "this is not company policy".

I request your immediate intervention in resolving my problem, securing refund of subscription fees for the "blackout" period and compensation for the harassment meted out to me. Tata sky must also be severely reprimanded for their extremely callous approach towards addressing customer issues, so that other customers do not have a similar experience.

We have taken tata sky 4 years back, due to rain fall we are not able to view tata
Sky. We have called customer care nearly 10 times. But no use, just simply say sorry for that, they will not help customers to solve the problem by sending technician. The worst dth is tata sky i can say. Requesting everyone not to take
Tata sky. My sub id:[protected]

I having subscriber i'd no [protected]. We are not receiving any signal from 18th of may 2019. Our problem is still not resolved and if we call the operator he behave 's in rude way and disconnect the call.. We tried calling customer care of tata sky.. But they never pick the call, it is been more than 36 hours and problem still persists and the operator say call where ever you want to call.

Hello sir, i have registered a complaint on 15 may 19 (Complain no-1h0lnqkp) for re-location of my tata sky. I was told that technician will visit my home same day. But nobody has visited that day. After that i have been continiously calling tata sky customer care for the same. But they have been ignoring my request and putting my complain on hold showing some fake reason like roof problem, no electricity without visiting my home. Five days passed and i am so much frustrated with the customer service of tata sky. Request you to help me out and warn tata sky to not to harrass the customer.. It is very sad to say that from last three days i have been calling the customer care regularly but my complain is being skipped day by day showing some fake reason..
Request for prompt solution..
Rgrds

Tata sky account no. [protected],
We called since one week for reinstallation of my dish on my new address in same area. But no technical person come.
I made complaint on tata sky Chat also but no feed back.
My new address.
Flat no.1112, 11th floor, 1D wing, Rajmudra CHS, Swadeshi Mill Mhada Sankul, Swadeshi Mill Road, Near Chunabhatti Police Station, Mumbai and Reliance Fresh, Chunabhatti east, Mumbai-400022. Mobile no. [protected]
Registered with no. [protected]

I have modified my tata sky pack recently. But unable to add zee sarthak odia channel to it. When contacted tata sky to add zee sarthak to my existing pack, tata sky representative told me that he is finding out zee sarthak and insisted me to add bengali channel of more cost so that zee sarthak will come. Please do something to add zee sarthak to my packs

For last 10days i am continuously following up to tata sky service providers for technician visit at my residence as my antenna of both connection is get dislocated but no one is responding.

Again i am unable to watch my television from 03/05/2019 to till date and when i am asking him for reversal money, they are denying for same

Service of tata sky is very awfull and pathetic, non cooperative executives
Plz help me for regarding my issue above mentioned