Tata Sky Complaints & Reviews

Dear sir,
I am tata sky costumier mr. Swadesh muduli having idno-[protected] having mobile no-[protected] since last 4 days i have many call regarding my signal problem in tata sky, but no one have presence to solve the problem and i am sorry to regret taking your services as you given lots false commitment to resolve my problem within 24 hours.
Mr. Swadesh muduli
Mob-[protected]

Dear Concern, From last 10 days I have raised my complain but till date neither on one attend my complain nor called me.Today some one called me and sorry for your inconvenience but I am new in the system and I don't know your complain has raised from last 10 days.More ever without watch any channel I have paid on day basis.I think I have to look for other option where after FANI all DTH has given their best service to their customer which I see in my neighbours but I believe on tatasky make me guilt on this part.Hope you can understand my feelings.

I had referred my friend ([protected]) Mr. Jayaraman. The first time I did was somewhere in April last week through Tata sky website. No one had contacted him, so I referred him through SMS the second time. Even then no one had contacted him. And finally on 6th may I had called Tata sky customer support and gave his number. Now, the connection was successful on 7 th may. But, all the 3 times I referred I didn't receive any message and now your concerned team is asking for the message without which they say they can't give me referral bonus. Mr. Ali from the concerned team had contacted me and told me without the message they can't give me the referral bonus and when I asked him to connect me to his manager (whom I thought of asking from where they got the number of my friend without my reference) he disconnected my call. I have made this complaint through email's, customer care toll free number number of times and no one has contacted me regarding this. Whenever I call the customer service they tell me the concerned department people will contact me which no one has done till now.

Thanks,
Ravikanth K
[protected]

A mail was sent to [protected]@tatasky.com on 3rd may 2019
Service no. - 1gqp9pcw

The following is the link to the page on the official website of tatasky about the multi-tv charges.

https://www.tatasky.com/wps/portal/TataSky/help/amazingservices/!ut/p/a0/04_Sj9C...⇄

No other link on the official tatasky website mentions anything about multi tv charges and no such information was provided to us after the change in trai rules

After the changes in the trai rules, multi tv charges were brought on par with the charges of the packages and no such information was communicated to us about this.

This link clearly mentions that the charge for additional multi-tv is 200 pm while i have been charged 500 pm for both my multi-tv for 3 months. I demand refund of a total of rs. 1800, i. E 2 multi-tv connections for a period of 3 months.

As a customer of tatasky i feel cheated and consider this nothing less than fraud.

What is shameful is that conversations with ms. Diva from the modal office of tatasky relieved that the tata sky executives have resolved my complaints even without talking to me (Suspecting their mistake maybe).
Service no. - 1gqp9pcw and 1gxxvaqm (Mail sent on 13th may)

As told by the tatasky representative, that all calls are recorded; i request tatasky to share with me the call recording in which a service executive is talking to me regarding the dispute for multitv charges.

Immediate action needs to be taken or the problem will be taken to other platforms.

Why Tata Sky is not following TRAI guidelines on Long Duration Packs subscribed before new pricing?

https://telecomtalk.info/trai-turns-msos-proper-compliance/195327/

As per new TRAI rules, “desist from migrating long-term plan subscribers to any new plan till the contracted period ends, unless the subscriber opts out of it or the validity of the long term plan expires, whichever is earlier.” The regulator has given seven days to the DTH companies to comply with this order. To recall, in one of the earlier mandates Trai had noted that subscribers who had paid for the long-term plans would have no interruption and would continue to enjoy the channels and the plans until the validity expires.

Can anyone answer?

I have requested to split the connection of my tata sky id - [[protected]] as i don't want to pay high and undisclosed charges (While providing the multi-tv) connection), one is sd another one is hd which costs me rs 810 per month.
I have two tata sky connection one is sd another one is hd i want to change the subscription id and contact number from hd set top box, kindly change the subscription id of hd set top box connection and contact number...

Thank you,
- rishabh sharma

I sandip ghosh already a customer of tatasky cutomer id - [protected], mobile no : [protected]
Have booked a new connection yesterday (11/05/19). Your agent contact me and told me that they will install my tatasky new connection yesterday (11/05/19) which they fail to do. Today i call your customer care unit and they told me that they will install today my connection before 5pm or otherwise they will take complain against their agent, but today (12/05/19) also they fail to install my new connection now when i am calling them they are not taking any complain against their agent. Since from yesterday i am unable to see any channel on my tv due to non installation of my new connection. So this is the way u harass your customer, do u think that due to this harassment i will continued my old tatasky connection, i am thinking to surrender my old tatasky connection. So please take action against your agent or do the necessary process and inform me immediately on my contact number.

I am tatasky subscriber, I lost my tatasky RMN and forget tatasky password that's why i am unable to login on tatasky online and to change package. I am trying to contact by the helpline number but it is not getting connect. Please resolve my issue I would be very thankful.

Sincerely
DIVYA BARMAN
[protected]

Got a new tata sky hd setup box, worked fine for 3 months. From past 15-20 days every minute facing the black screen problem. This is really annoying and i want it to be resolved immediately. Already i have raised a complaint with tata sky both the executive who came was not able to solve my problem just giving a silly excuse of one joint in the wire (Quality of wire used is very good & the joint is properly fixed using a good holder). If the joint was a problem from day one i should have faced this problem but it worked fine for 3 months. I am sure the reason is something else and has to be properly investigated.

Subscriber id: [protected]

If this can't be resolved then please return back my money which i paid for the new connection & setup box. Also the current month recharge amount. I will subscribe with some other service provider.

Date - 12 may, 2019
Tata sky subscriber id - [protected]
Set top box no[protected]
Digicard no[protected]

Incident - channels are not visible. Keep getting a message to subscribe to tv channels even though we have a current ongoing pack. Verified the same from online login.
The balance is also present, and is about to expire on 14 may, 2019.

Please resolve this as early as possible.

I'm unable to watch tv due to no signal in the set top box. Several times complaints have been lodged but they don't take it seriously.in last one month i hardly watched my tv for 10 days, frequently problem occurs. The subscription as well as maintenance charge is being deducted. The service provider don't pay heed to my problems. I'm also missing the election related news

Sir,

As we recharge the main tv in advance for full year and another two monthly. This time we recharge on dated[protected] and valid should be[protected]. But now our main is switched of without giving any kind of information.

I need explanation and justification on this other wise i will not continue the services further and taking stricked action against this.

Regards
Jimmy koshal
[protected]

I have been harassed by tatasky dth service by providing false and fabricated information.
Though my complaint has never been resolved since last 4days still everyday afternoon through online chat i was informed that my complaint has been resolved which is a blatant lie on the part of the service provider.
For the above i have been harassed a lot due deliberate deficiency by the service provider.
My tatasky id is [protected]
Kindly look into the matter and do the needful for the interest of a bonafide consumer.
With hope...

I have launched a complaint on 10th may around 9pm and i was told that the technician will visit on 11th may before 11am but till 4pm nobody attended the complaint. I called customer care and asked for thr status of the complaint she put me on hold for 20 mins, then i disconnected and again i called the customer care and spoke to senior officer mr amit. He assured me to resolve my problem. I waited for another 2 hours then the technician came to my house with a new set top box and tried to fix it which he is not able to around 7pm. He called me up and said he cannot able to activate the new set top box.
After making so many efforts we are not able to watch tv since 24 hours. The whole day i called up the technicians and the other tata sky offices, i wasted my whole day to get my tv started. I have recorded all the calls with the tata sky team and the technicians which i have as a proof. This is not accepted from tata sky, if they cannot provide after sale services they would have said no to me i can easily drop the connection because there are many other options in the market.

I am gaurav jalan son of mr aloke kumar jalan and we have taken 2 connections of tata sky and 7 televisions are running on the same. The registered mobile number of 2 connections are [protected] and [protected].

Now we are calling the company since 3 days and they have not been able to rectify our problems till date. We have escalated the matter to nodal officer also but nothing has happened till now. We recently paid renewal amount for the connections and this company is not being able to resolve our problem.

We request you to take action against them and ask them to compensate us as we have called them many a times and now it is becoming mental harassment on us.

Regards

Gaurav jalan
[protected]

I had booked online tata sky device with package of family, kids, sports hd 1 month pack on 25th - april-2019 at around 9:55 am. I had paid rs 2252/- online.

I had got the subscriber id as [protected]. When the installation engineer came for installation, he told me that this device [protected] is not working properly and he changed my device.

As i had paid online for 1 month subscription with device, it should work for 1 month, but now my service is discontinued in 14 days.

Since i had paid online rs: 2254, why should i pay now again.
I have also made many complaint in customer care and to nodal officer, but i am still waiting to here from your end.

Please look into the matter.

We recharge on 10 may 2019 of 212 of tata sky
When we check all the fta channel & paid channel then some channel are not show,
Even the list of fta channel of tata sky is different from other broadcaster. He add unusual channel those i think only 70 % people watch on it
Even those paid channel pack we take it in which only 4 channel are come
We request all the people whose take the tata sky connection pl. Stop service from it
It doing fraud from customer & talke unusual charged
We appeal to government we cancel the licence of tata sky
Even we goes take a poster & video viral on these fraud
Even in which some people all unknown about that those not know about it
We also submit a complaint to modi app & another social media
I have 34 people whose have take the tata sky connection we goes to see all these process of fraud

On 9may i have requested for new dish satellite. But still i have don't get any call from technician. And sorry but tata sky service is very poor. No solution of any problem. I requested you to please aas soon as possible complete my problem. And worst part is techncin told me receive your item from near by village. And i don't understand when i will give service charge then why it's behaving live some illetrate. And on 10 may i receive one message from tata sky office that you request is scheduled on 11 may 6 pm. But when i call techncian he told me we don't have material but office say they have. And what is your problem tata sky. Please send any techncian. Or mai tumhara set-up box kisi dustbin mai phek du. Jab koi respond hi nhi milta to or jab nhi kuch karna to dusre ka waqt kyo barbaad karte hai schedule de kar mat diya karo jab tak tum bhejne ke kabil na hoo jaao. And i don't get any call from technician today.

Many a time it has happened that i am not able to see any channel other than channel #100 and tata sky keep on deducting charges without resolving issue.
Every time i have to start chat session to get it resolved. So there is no resolution until it is reported.
This time when my kids watching their channel, tatasky started asking pay to subscribe channel. My kids reported the same to me in evening when i reached back from office.
Thinking that subscription is over, i told them that i'll check and recharge on this weekend but when i checked my account there was no issue related to payment. Instead the issue was at tatasky end and tatasky keep on deducting charges without giving you service.
This is not the first time it has happened. I reported the same multiple time to tatasky team but all on vain and they are not able to explain why it is a recurring problem.

All of sudden tata sky dropped my free channels abp news and abp maza. Although i have subscribed for one year from december 2018. So many channel we could not see after april 2019. Please look into the matter and resolve the issue immediately.

I need to see all channels fro which i have subscribed including hd channels. I have tried to re registered from their site however failed to activate those channels.