Tata Sky Complaints & Reviews

The above connection was taken on 25.03.2019.
It was observed on 22nd April that no channels were coming with a message on the below portion of screen that payment is due on 23.04.2019. The payment was made on 22nd itself but the payment due message continued even thereafter. A complaint was made on 23rd April. Someone called from Tata sky Pune office and and it was agreed that some technician will be sent to redress the complaint. When there was no response, another complaint was lodged and some one promised that the technician will come on 25th evening at 6.30 pm.I agreed to that. Then, someone called from tata sky that the technician will visit between 7.20 pm to 8.20 pm without mentioning that a representative/technician was to make a visit around 6.30 pm.
Around 8.06 pm, I received another message that I shall be informed within 2 hours for making an appointment.
I sent another complaint sharing what had happened with me. I was informed that someone will come around 11.30 am on 27.04.19. A guy came around 1.pm, and checked up the set top box also as there was no signal being received. He managed to start the TV but that did not stay even for 24 hours.
Interestingly, I was asked to give feedback & advised that my work order was cancelled and received 10 messages with following content:

"your cancellation code is 648722 for tata sky wo no. 1FNPZXW6. Kindly share it with our representative only if your request is resolved or visit is not required"

It is again giving the same old problem that no signal is coming.

Yesterday, I once again complained and requested that if I can not have regular services and Tata sky can not resolve the issue, please remove the the installed equipment (dish and set up box ) and refund the amount paid by me. There is no response so far.
Since practically, I have not been able to watch any TV since the 22nd April though the monthly charges have been paid and services provided by tata sky are totally un-professional, I want an immediate redressal to my complaint.

I was using tatasky services from last 2years and customer care cell is very bad from my experince and now whem asked for refund of my remaining balance of semi annual platinum package which i recharged 2 months back.. and now when asked for refund gives useless clauses to surrender ur setup box after surrendering setup box now got a call to surrender remote and adapter... just giving clauses like a govt services..
i lodge a complaint in consumer court also.. lets see what happens...

When we call the helpline number we get answers in a language we do not understand, the language appears to be Bengali, after twenty attempts I got a person who could talk in english but was not useful. All I wanted was to add on a few channels and the process is so complex as they do not send me the OTP and the services are very bad. I want their KIDS MINI pack added with immediate for two months. I have a sufficient funds available against my account.

सर् मेरा सेटअप बॉक्स का रिचार्ज दिसंबर में खत्म हुआ था। उस समय trie के नए नियम आये थे। उस समय टाटा स्काई कंपनी बार बार फ़ोन करती rechage करने के लिए। ओर जब फ़ोन आता तो मेरा यह जवाब होता कि सर् trie का नया नियम लागू होने के बाद ही rechage करवाऊँगा। लेकिन कंपनी द्वारा यह कहा जाता कि trie के नियम का अबी कोई पता नही कब से लागू होगा। ईसलिए आप अबी 6 महीने का rechage करा लीजिए 5200/- का धमाल मिक्स पैक के। यह rechage करने के बाद trie का नियम लागू हो या ना हो आप के यही प्लान चलता रहेगा। ईसमे कोई चेंज नही किया जायगे। ईस बात पर मैने जनवरी में 5200 रुपये का 6 महीने का rechage करवाया। लेकिन अब कंपनी ने मेरा बहुत से चैनेल को ब्लॉक कर दिया और मेरा एकाउंट में 1535/- रुपये के रिफंड कर दिया और कहते है कि trie का नियम लागू हो गया है ईसलिए हमने आप के चैनल ब्लॉक कर दिया है। 5200 के अमाउंट में मैने 3 TV का rechage करवाया था। लेकिन कंपनी के पास 1535 रुपये 3 TV के किस हिसाब से हुआ ईसका कोई जवाब नही है।और नही वापस कुश चैनल चालू बी नही कर रहे है।आप से अनुरोद है कि मेरी समस्या को slove करे।

I haven't received my Mly Bill for the month of MARCH 2019 till date as on 30.04.2019. I am a customer of DTH service provider TATA SKY my Mly subscription is going to expire on 01.05.2019 and I haven't received the Bill yet. How could I exercise and recharge for next month. I am complaining here because trai
has instructed to service provider to send electronic bill/statement to their relevant customers

Dear sir,
For the last 15 days i am trying to relocate my tata sky antenna. But no action taken by this company. They are trying to just making me fool. The customer care executives are only assured me, but no result. My complaints get cancelled on behalf on the engineer. My request get cancelled twice. Today i have a call again from engineer that he his coming for relocation. But he didnt come. It is completely a customer harassment. My tata sky id is [protected].

I have sent several mails and also called customer care still no action to split ids. It not done immediately i have no option but to surrender tatasky and take airtel dth. I am unhappy with poor service of tata sky. Expecting a immediate action to split ids and allot separate ids for each tv

M square guest house
1a nehru street, sholinganallur
Chennai-119.


Ph:[protected], mob.
[protected],

Tata sky ltd
I have the following ids registered in
Group (One main parent and 3 child multiple connections
) multi connections. I kindly request you to delink (Split
The main account) and issue separate ids numbers to the
Following ids

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Consumer number[protected]. After 3 days of calling customer service, there is no proper response or resolution. Only thing they say is we are forwarding your complaint to the concerned department. They will contact you. The technician will be there at this time etc. The time is always as soon as possible. When we press for exact time it is always a few hours from now. Will someone help us resolve this? We have recharged just 3 days ago and all this started. Or is it time to part ways?

The day was clear without cloudy but suddenly there was no signal. When i called up the tarasky customer care my complain was noted down and was said that within 2 working hours my problem will be solved. At 12:00 noon i lodged the complaint and till 5:30 there was no response and as many tines i called up, i was said that they will try to solve the problem as soon as possible.
Why the service is so delayed?? Very horrible service! Repeatedly there is no signal and very slow service.

Tata sky change my pack with out my consent, after complaints also not solving my problem.
Complaints file to trai also but not giving reply
Copy of mail attached here

Respected sir/madam
I m tata sky set top subscriber, my subscription i. D is [protected].

On 13 january 2019, i have subscribed annual pack sport dhamaka of tata sky, in that i could see all sports channels which i have subscribed.
But recently almost a week ago i can't see my some sports channels, for that i have lodged complaint to there help email.
But they are not solving my issue and putting all blame on you.

Copy of reply mail from tata sky help is attached to this.

Kindly look into this matter as earliest and give favorable reply

Thank you

Sent from yahoo mail on android

— forwarded message —
From: "uday varadkar"
To: "[protected]@tatasky.com"
Cc:
Sent: sat, 30 mar 2019 at 10:14 am
Subject: re: subscriber id : [protected]
According to you my pack is modify by trai rules imposed on you?
According to you as per trai rules i can't see my sports channels?
According to you trai told to remove sports channels from my package?

Kindly reply

Thank you

Sent from yahoo mail on android

On sat, 30 mar 2019 at 10:00 am, [protected]@tatasky.com
Wrote:
Service request no.:1dy8lpji

Dear subscriber,

This is with reference to your email regarding the packages.
Your pack got auto migrated by system as per trai rules. You are requested to modify your packs according to your choice.
You are requested to simply go to www.mytatasky.com or download the tata sky mobile app or visit your nearest tata sky dealer. These will help you choose your own channels and pack that are now mandated as per the new pricing regime.

Explore the world of tata sky at your fingertips with mytatasky.com. Not a registered user? Click here - https://www.mytatasky.com/userregistration/jsp/html/index. Jsf

Thanks!
Manisha
Tata sky customer care.
[protected]@tatasky.com

[thread id:1-1dyqq0m3]

I have subscribed for hindi lite pack of tata sky which costs me around 340 but in that i am not able to watch all the channels because movies channels start showing no signal message since last four months i have complained about it but their representative come try to solve it but couldn't. They returned promising to come next day but the complain was cancelled each time. Now they have started giving fraudent logics for the same.
I have been tortured a lot.
Now other than soling the issue i want to teach them a lesson.

We had made a complaint on 23.04
19 regarding non receiption of tata sky connection which has not been attended till date. Meantime when enquired about the complaint we were informed that the complaint has been cancelled of which we were not been informed.
Contacted the helpline who came up with vague questions & answers to the extend to say that there is no complaint registered. Can i get help.

Dear team,

My name is ranjeet & my subscriber id is [protected]
Further i have total 3 tata sky connection (1 hd & 2 normal) on 1 dish & on 12th april i have request to split 2 normal connection
For which tata sky customer care executive said that i have to take one more dish thereafter only it can be split & they have also given me an option that if i want to transfer these 2 connection on some other name that can also be done
I have agreed for the same and given written request for the same
But till now it has not been resolved

Request you to priortize

Services of tata sky is very very slow

I am not able to get the resolution from last 17 days and everytime i call customer care team they take written request but nothing is happening
Also when i tell them that i have mailed the request letter for change the name they said mail team is different and they don't have the rights for mail access & mail customer team has not reverted at all
Thanks,
Ranjeet

How can account be migrated without my concent? I do not wish to continue with tata sky hence i seek my refund of inr 9000 from inr 140000 for which services were not provided to me. Further discontinue with tata sky as your company does not work on ethical business practices. I am a 90+ senior citizen and being harassed by your company. Urgently refund my money back

Dear team,
I have recharged my tata sky set top box after 2 months and am seeing error “this is the wrong card for this set top
Box (Pairing error)
Nds no:[protected]
Digicard id is[protected]”

My subscriber id is - [protected]

Please assist in resolving this problem

Please understand i am in my outhouse for 2 days and really need the tv to start working as we have no other source of entertainment, no cell network, no wifi
Please help me out
Kind request to the tata sky team

I was having 3 connections of Tata Sky in my home. Once the receiver in the Antenna unit was not working. My wife raised the complaint and the technician came home and told that it will cost INR 250. We agreed and got it replaced.

After that we did not use the services for 1 year due to our ids board exam.

Now when I want to resume my subscription, my account is showing negative 687 INR. On calling the customer care, they are saying that they only have 6 months record and so they cannot help.
On my insistence, their senior person called me and saying that the reciver was charged 5370 and service charges 250.

This is a total scam and this is how they are looting the customers. thre is no contact number for the company itself except the customer care and they know nothing. they are like parrots and repeating the same thing again and again.

It is a big scam of Tata Sky and customer are cheated in a royal way.

if they have any shame, they will refund the excess amount which they have cheated from me.

I have the premium HD pack but channel no 322 which is UTV HD is not there. Upon asking customer care, I get to hear from Aman Kumar - CUSTOMERSERVICE that I have to pay separately for the same, this is so ridiculous. I will take this up with TRAI & consumer Forum as you can’t cheat your customers like this!

I have ordered tatasky dth hd set top box on 14th april 19 with customer service of tatasky on thier tollfree number and paid rs 1900 which includes rs. 1599 for hd set top box and rs 295 for hindi lite package and it was installed on the same day but the representative who installed it didnt gave me any warranty card or reciept for the payment done on 14th april for new hd setop box and hindi lite pack.

When i have raised this with tatasky customer service they are saying that they will give the receipt by 20 may, 19 but regarding warranty card they have not given me the invoice or warranty for 3 years for hd setop box and dth antenna and for 1 year on site service.

So i request you to please escalate this and help me in getting my concern resolved at the earliest.

This is with reference to our tata sky connection with subject captioned id under my name - mr. Krishan lal, i am a 90+ senior citizen. The annual pack was purchased on 11th october 2018 for inr 14, 000/- for 3 tata sky connections under the annual package which was supposed to get over on 10th october 2019.

I received a message in the month of march 2019 on the set top box that the due date is now pre - poned to august 2019 without any valid reason. With much difficulty when i called to enquire on the same i was told that the plan has been changed because of some new rule. When the recharge was done i was clearly told that even if the charges increases the annual package will not be affected. But now without any intimation tata sky stopped most of the channels and harassing me. All the more i am not in the position to fight with them on the daily basis. For him it is extremely tough to call tata sky seeking a solution.

This is extremely disgusting, displeasure and not acceptable. Customer has paid a chunk of amount in advance for the goodwill of the company and now got scammed by tata sky.

Need an urgent resolution but only getting harrased as tata sky’s ceo mr. Hari t narang also doesn’t bother replying to our emails. I am awating for my money back.

Krishan lal

My subscriber i'd is [protected] and my registered mobile no. Is [protected]. I subscribed for one year dhamaal mix pack in august 2018. I want to remain with the one year pack which was paid by me on 16th august 2018 and valid till 16th august 2019. But from 31st march 2019 tata sky abruptly and without my consent discontinue some of the channels subscribed and paid by me in advance which is highly objectionable and against the policy of trai. Also the validity of the amount paid by me is reduced by one month. I contacted tata sky frequently but they refuse to resume the pack.
So far the new guidelines of trai is concerned the guideline is quoted below. Plz refer point 11 at page no. 6 of frequently asked questions in trai.gov.in which is quoted below :
11. What if annual subscription charges are paid by a subscriber in advance? In case a subscriber has availed any scheme with advance charges paid for future lock-in period like an annual plan the distributor shall continue to provide services for such committed period without any increase in price / charges and without altering the other terms of subscription. The distributors cannot make any changes that entails any disadvantage to the subscriber in such cases. However, if the subscriber wants to switch over to a new package after 1st february, 2019 then the proportional balance amount of existing package as on the date of switch over may be adjusted for the new package prices after 1st february, 2019.

In the view of the above discontinuation of my 1 year pack effective from 16/08/2018 is clear cut violation of trai guidelines.