Tikona Digital Networks Complaints & Reviews

Hi, I had subscribed to Tikona service from[protected] by paying 3371/- as subscription amount for 2 months advance inclusive of 500/- security(Security had to be paid back by Tikona once I terminated the connection). The mode of payment was advance every month and the chosen plan was 1250/- per month with 4mbps speed. Citing poor services provided by Tikona i.e. most of the time their towers were down, I decided to disconnect the connection on 05-May-2015 so that I shouldn't be charged for the next billing cycle(their billing cycle is from 07th of current month - 06th of next month) and placed request through customer care by calling them. Got a mail from them on 04-Jun-2015 citing that services have been terminated and their delivery boy took the installed infrastructure from my place and gave me a written copy of the same. On 18-Jun-2015, I get a Full and Final Settlement mail from them that my due amount is 0.0, but suddenly on 10-Jul-2015, I get a bill of 1470.56 for the cycle (07-Jun-2015 to 06-Jul-2015). Now question that arises here is that: 1. When mode of payment is advance every month and I had paid in advance for cycle (07-Apr-2015 to 06-May-2015) and placed disconnection request on 05-May-2015, then, why should the bill be generated? 2. After termination confirmation in mail on 04-Jun-2015 and hardware taken from my place on 05-Jun-2015, how come they send bill on 10-Jul-2015? When I don't have Tikona devices installed at my place, how can I use the internet on Tikona Network(which I never did since I placed disconnection request on 05-May-2015)? 3. Out of no where. later in July end or august start, I get a notice from their legal team asking to pay the due amount. I again drop them a mail asking to resolve the issue and they again send a confirmation on 15-Aug-2015 that the amount due is 0.0 4. On 07-Sep-2015, these guys again drop a message asking to pay overdue amount and mention a number in the message. I call that number and that number comes out be a guy from Delhi court. I discuss with him and he explains that my amount is due and he will have to send a legal notice. Now, I again call Tikona care and they say your overdue amount is 0.0. 5. I used services from[protected] till 05-May-2015 that comes out to be 7 days till 06-Feb-2015 and 3 subsequent billing cycles starting 07-Feb-2015 ending 06-May-2015. Even If we apply mathematics, I have paid them Rs 5092.45(including installation charges) as bill amount for whole period which should have been 1404.5*3= 4213.5+installation charges+ amount for 7 days calculated on pro rata basis. Still I have paid more amount than required and even then that are asking for dues for the period for which I didn't have the hardware installed. I don't understand: 1. If Tikona has defaulted systems in place which can't keep track of the paid bills? 2. Why they keep harassing the customer when everything has been settled in advance and I have written proof citing the same? Also, I have written to them asking for the Rs 500/- refund amount and for the past one month I am not getting any reply from them. Multiple reminders have been sent but still no reply from them. My sincere request to Tikona team is that Please resolve the issue at the earliest and close the matter or I will have no option left other than filling a case in Consumer Court. I don't want to waste my time doing so. So, it's my sincere request to please act appropriately and do the needful. I am attaching every proof I have w.r.t 1. Disconnection Request Placed Confirmation 2. Connection Termination Confirmation e-mail 3. Delivery Boy duly filled form citing returned hardware which has also to be used as refund form. 4. Full and Final Settlement e-mail on 18-Jun-2015 citing due amount 0.0 5. Full and Final Settlement e-mail on 15-Aug-2015 citing due amount 0.0 6. Written mails to Tikona asking for Refund. 7.Plan Details 8. Payment Acknowledgment Receipts Account is registered in the name of Gautam Vaid.

Hi, I have raised a My tikona service disconnection request more than 15 days before but even till today they are not accepting the disconnection request and trying to convince me to continue the service. I have refused them for continuation and said to disconnect my service but they are not processing it. They willingly dragging the request for next month so that they can generate the bill for September also and get money out of it. I have tried all possible ways to communicate to them through call and email. I spoke with customer care on call for disconnection they trying to convince me to continue again and again and not processing the termination or disconnection request. I have raised so many emails for the same but not even a single response. every time I try to complaint they put me on hold for 10 to 15 minute or they say my voice is not audible and disconnect the call or sometimes they say they will redirect the call to concerned department and while redirecting they will disconnect the call. they are trying all worst tricks for stretching the service to next month and not allowing my disconnection to happen. I request consumer complaints to take some action on tikona and process my tikona service disconnection request and get all the tikona assets like broadband receiver device back and make me free from tikona subscription. My Tikona service Details: user-Id:[protected] Name:Naveenkumar mobile:+91-[protected], [protected]

Regarding my connection no. [protected]. I am extremely sorry to say that despite my repeated complaints on Tikona toll free number as well as emails on verious dates since 03.08.2015 as well as appeal to Mr J. Nair - Appealate authority, they could not solve, sofar, the problem of - no network/slow network/tripping network problem. I had waised lot of my valuable hours on their Tollfree number as well as sending email for resolution and it is confired that the said company is only interested in charging bill without providing satisfactory services hence I had requested for Disconnection on 03.08.2015 vide requsest no. 1-[protected], but disconnection also not placed sofar. Today I have once against requested the said company to disconnect my connection with out any delay as per my earlier request number mentioned above and refund me the money deposited for connection, advance payment as well as for the days connection did not work as per TRAI guidelines. I again request them to please take prompt action for disconnection and refund of money as per my request dated[protected] so that I may take connection of another company as I am feeling lot of trouble without Internet connection. Now I do not hagitate to say - It is a Dishonest Internet service provider, do not care the customers but interested to charge Bill without services, even delayed tactice is being adopted by them in Disconnection. As per TRAI guidelines in case of disconnection request - the disconnection should be made within 7 days. Tikona even don't follow the set guidelines of TRAI. I request to please take up the matter on appropriate forum or guide me accordinglt Janardan Prasad Srivastwa [protected], [protected]

After using Tikona internet services for 1 year without any disruption in payments from my side, getting messages & calls from TIkona saying your bill of 1845.96 amount is overdue which will affect my CIBIL score and will get court notice for that. They gave me contact number [protected] to contact. I called above number and asked just 2 question: - Which 2 months this billed amount is for? - What is my last used/login date of Tikona? He just disconnected this call and now not receiving my call. I tried reaching customer care for more than 5-6 times and they are also not receiving my calls after entering my customer id. I had requested to discontinue my services last year itself by clearing all dues because they didn't relocate my connection from Hadapsar to Kothrud in more than one week, so I went with Hathway. On request of Tikona Sales executive I kept my services on hold because they said "if you don't like Hathway connection Hathway Internet And datacom LTD then you can continue using Tikona services. You will not be charged anything for this hold period and after that if don't resume then your connection will be discontinued." This bill is generated after that hold period even though they have not installed Tikona internet at my place and I haven't used it. I have already disconnected my services in starting of 2015. what tikona wants me to pay me for? You guys are very unprofessional. Last month one lady defiance me saying you can't go to Singapore as we have updated status on your passport number. Is it? I went there, I stayed for one month and returned back. This is last warning to you otherwise I will have to take further legal actions and I will make sure that this matter will definitely hamper your business in Pune. My details are as below: Cust ID: [protected] Name: Kiran Jadhav

I like to inform you that my tikona user Id [protected] is put on holding period for 3 months from 15 Feb 20015. Since 15 Feb I never used Tikona broadband service. After completion of 3 months holding period Your service is auto started and When I come to know about this I immediately call customer support for disconnection. Despite this they don't disconnect for a month. After a month they told me to change plan not to disconnect. What's going on when I told to disconnect than your Co. rather disconnecting my service they continue for month. and after that they disconnect and send bill of 2 months, what a pathetic this is. When I m in hold period I already paid my 3 months holding bill of 200 Rs. so now how I can going to pay bill for 2 months for which I don't use your service. Its company's fault that first they don't discontinue my service for a month and second they send me 2 months bill. Which I never use. After Yesterday your executive call us and tell us to pay after that she close the account and she process refund request. the executive name is harminkur and her no. is [protected]. but still not get any update and she is not come on the phone pleas help me out for this.

I had requested to disconnect on June 2015 connection user ID ([protected]) due to frequent disconnection Since May 2015. Since then I have called the Tikona support multiple times on numerous occasions to have my issue resolved and to disconnect my services. However, the Tikona support representative keeps on informing that you will receive a call or service engineer will visit your place ASAP. But I Had waited almost 2 months to get issue resolved but no support provided. It has been more then 4 month and I am still receiving emails and messages stating to pay the amount of 1729, even though I have not used the services since June 2015. Now i am gating calls to my family members also for paying the same. This is not good. Also i am getting Demand Notice from your side for paying the due amount.

Tikona ID : [protected] Name : Inzamam Hussain. I have taken Tikona broadband on 31/05/2015 and the installation was done within 24hours of my call however after a few days my services were just useless and connection not at all working properly multiple disconnection requests placed and still no resolution and I am getting billed for the internet usage which I am unable to use I request a quick cancellation of the services as soon as possible. Contacting the customer services is useless as they say the internet is working and but i pay for 2 mbps and get less than 0.7mbps and ping latency of 3000+ms. SO the internet connection is useless practically and there have been multiple engineer visits which have not resolved the issue for the disconnection request I placed on 1/9/2015 i received an email on 6/9/2015 advising if I use my Internet the disconnection request will be void however that is cheating I was not informed about this and the broadband did nit work properly either. This is the worst provider I have came across having to use 3g on my phone to do some work on my PC as the broadband does not works... please Disconnect my services as soon as possible and having to pay for something which I do not use. Worst Worst Worst broadband and added to that a customer services that does not help and tries to help. Have sent numerous email to which no one responds and people keep calling me on my mobile phone even when I have advised them not to call me on my mobile as I am not allowed to take calls at work but still people call me on my mobile and keep cancelling my connection requests. Tikona is only about false promises and cheating it was one of the worst decision in my life to take Tikona broadband. Please please please anyone reading my post do not ever make the mistake of taking tikona broadband. they are simply cheaters and cheaters.

Last 3 months we have been calling Tikona and telling that we are unable to connect internet.Each and every time they say that your issue will be resolved within 24 hours.Yes, it gets resolved for few hours but next again we face the same problem.It was like a daily task for us to call Tikona and get the issue resolved. Sometime they used to send engineer to fix the problem. They were unable to fix the issue.Last time engineer left by saying that he will be coming tomorrow and fix the problem.But since then we have not seen him.So remains unresolved.Finally we decided to close the connection and submitted a request for the same.But after few days when we call help desk to know the status of our request.I was shocked when the said that request got closed automatically due to some system issue.Then I dropped a mail to help desk to close the connection. It has been more than 4 days, still we have not received any reply.So our connection is still active, we get call from Tikona to pay our due amount but they don't bother to fix the problem. please help us to close the connection as we are not getting any response fromTikona.

Actually i m using tikona since 1 year and i am facing issue since 1 month and no one care about it and i am constantly facing same issue with tower their policy for customers is worst they care about theirselves not for customers they are the worst service provider

NEVER BUY TIKONA INTERNET. Fraud & Worst ever internet service by Tikona Digital Networks. At the time of demo they will show you excellent speed but after installation it never works. I called more than 50 times to customer care and have more than 25 complaint numbers but customer care does not even bother it. I sent more than 10 emails to customer care, appellate officer, CEO and some more senior officers of TIKONA but never get any reply from anyone. Complaint Numbers: 1-[protected] (14 June 2015) 1-[protected] (16 June 2015) 1-[protected] (18 June 2015) 1-[protected] (20 June 2015) 1-[protected] (02 July 2015) 1-[protected] (05 July 2015) 1-[protected] (06 July 2015 morning) 1-[protected] (07 July 2015 evening) 1-[protected] (11 July 2015) 1-[protected] (11 July 2015) 1-[protected] (27 July 2015) 1-[protected] (29 July 2015) 1-[protected] (2 August 2015) 1-[protected] (09 August 2015) 1-[protected] (20 August 2015) 1-[protected] (22 August 2015) 1-[protected] (22 August 2015) 1-[protected] (22 August 2015) 1-[protected] (23 August 2015) 1-[protected] (23 August 2015) 1-[protected] (25 August 2015) 1-[protected] (26 August 2015) 1-[protected] (27 August 2015) 1-[protected] (29 August 2015) 1-[protected] (7 July 2015) 1-[protected] (10 July 2015) 1-[protected] (14 July 2015) 1-[protected] (25 July 2015) 1-[protected] (29 July 2015) 1-[protected] (01 August 2015) 1-[protected] (08 August 2015) 1-[protected] (22 August 2015) 1-[protected] (23 August 2015) 1-[protected] (23 August 2015) 1-[protected] (23 August 2015) 1-[protected] (25 August 2015) 1-[protected] (27 August 2015) 1-[protected] (28 August 2015) 1-[protected] (01 September 2015) 1-[protected] (03 September 2015)

Customer number: [protected] My internet connection is down since 5 days and each time I call I am told that the "issue will be resolved in 8 hours" since something is " wrong with their tower" . It has been 120 hours since my first call and I am yet to hear from them. My last call was made today morning and when I demanded that the matter be escalated or a technician be sent immediately, I was told that it will be done. But in keeping with Tikona's terrible record in customer service, which is only matched by its poor internet connection, I am yet to get any response from them. Moreover in the month of June, a similar problem persisted for 10 days and I was told that i would get a rebate in my next bill for being without internet service for so long. However despite following up on the matter with several emails and telephone calls, each time I get an automated email from Tikona that says "you are not eligible for a rebate". I fail to understand, when I am paying Rs 850 per month, and am made to go without internet for half of the period, my rebate also should be at least Rs 280. And that is not including the several hundreds rupees I spent making countless futile calls to their inefficient and unprofessional customer care. I am extremely disappointed by Tikona's poor service and internet connect and regret taking their package in the first place.

Dear Tikona Team, After using your service for a period exceeding one year, I wanted a disconnection due to service issues. Trying to make a complaint for my internet not working was such a tedious task for the customer, still you people havent acted well upon repeated complaints resulting in termination of services. But there is one thing you people were consistent upon: FOLLOWING UP FOR PAYMENTS. This is to bring to your notice that even after submitting a disconnection request 20 days earlier followed up with your people collecting the entire amount due and then putting down the router(disabling it) a week ago, I am getting payment calls. This has been an unnecessary disturbance; kindly get your people to collect the device and stop any further calls. Hoping the last experience would not be a bitter one, so as if I want to use Tikona some other time, I wont have to ponder upon it. Thanking You. Customer ID: [protected] Contact on : [protected]

I had taken a connection in Pune. i disconnected the same in the month of April 2015 because i was permanently shifting out of Pune. When i called the company call center for termination, i told the reason of my termination that i will be leaving Pune by end of the month of April. However, i was not told at that point of time, that I have to submit any device to the company. I got a mail from Tikona at end of the month of May that i need to submit some device. I again called the call center asking them that what should i do since i have shifted out and there is no way to submit the device. I was told to send a mail to the company which i did and i got a reply saying that my request has been accepted and i will get a call within 72 hours which i never did. Then i got a mail of demand notice asking to pay an mount of 1200 rupees. I again called the call center and i was told to ignore the mail which i did. Then in July i got a mail asking for payment of 418 rupees. Again i called the call center and again i was told to ignore the mail. End of August again i got a mail for payment of 418 rupees with due date if 10 september. I got tired of the mails and decided to pay the amount of 418 rupees which i did but today i got a threatening call from Rekha Chauhan who said a case has been registered against me in Delhi on a Saurday afternoon. I fail to understand that the cause of action arose in Pune and i had taken the connection in Pune and my registered address is Pune. Is it even legal to register a case in Delhi that also on a Saturday afternoon. Rekha Chauhan was extremely rude and crude and she had no sense of communication. She threatened me that ill have to come to Delhi to fight my case. When i told her that i have made the payment inspite of me not availing any service at all. I called the call center every time i got a mail from the company and i was told to ignore the mails. My service was terminated in April still i was getting mails to make payments. Inspite of that i did make the payment of 418 rupees but Rekha Chauhan still threatened of a case being registered against me. Please help me out since the company call center refuses to pick my calls and i am getting threat calls from different numbers everytime

This is to bring in your notice how i am getting cheated and harrased By Tikona . I wasted my money and time . I got mentally harassed by them I took the connection on Oct 2014 and for many months after getting worst connection experience i asked them for a disconnection. I gave disconnection request on May 2015. Still they keep sending bills to me, when i call them they said me to ignore the bill, they said they are automated bills, , as i havent used the their service and i already given disconnecton request .After giving multiple requests(Many calls and mail) and several follow ups they didnt give me any proper resolution. Finally around after 2 months they send me a termination mail on July and Now in August they send me a Demand Notice from [protected]@tikona.in mail id. And this is not the end, today i received a call ([protected]) who was claiming he is from delhi and is a lawyer, he is threatening me and saying if i am not paying the amount they will send arrest warrant against me. I wasted my money and time . I got mentally harassed by them My Tikona Account No:m[protected] User Id : [protected] They cant provide good service to the customer . Only fake promise and in return they will give harassment to us. Mail Id: bibhu.[protected]@gmail.com Regards, Bibhu

Hello Sir/Madam, I had requested to disconnect by Tikona Broadband connection user ID ([protected]) due to extremely slow speed and frequent disconnection on July 26 2015. Since then I have called the Tikona support multiple times on numerous occasions to have my issue resolved and to disconnect my services. However, the Tikona support representative keeps on informing that you will receive a call and always force me to continue using the services. It has been more that a month now and I am still receiving emails and messages stating to pay the monthly amount of 1128, even though I have not used the services since July 26 2015. Their customer service has been the worst I have experienced as there were many times the agents would hang up the call. Please assist as I am just requesting to stop my Tikona services and request an engineer to take away the LAN cable from my home, which is really creating much inconvenience to me. Regards. Ratish Acharya

One of the biggest mistake in my life is getting registered to get the broad band service from Tikona on 9th Aug 2015, My User ID: [protected].Later using for 2 days, I started to face many difficulty accessing the login page and using the internet connection and I have registered so many complaints but it was not fixed. Every day I used to call the customer service 5-10 time [protected] to register the service issue complaint, nobody is bothered to provide me any sort of answer. They just provide a standard answer wait for 8 hrs somebody will visit your place to fix the issue. But the strange part is that no one from your side is approaching our house to fix the issue till date.

I had called for a tikona DEMO ONLY and was pressured to get the connection with all false hopes and promises of being provided door step assistance in case something went wrong. Within 7 days of getting the connection I had already made up my mind for disconnection due to extremely worst service.You did not send a technician for a technical fault for last one week and still expect me to continue when I ask you about my disconnection status.
I can’t even blame only people working for their customer service, it simply seems to be an issue with the management and not only customer services. It is tactic of not letting customers leave.
Customer satisfaction is none of their concern, they just won't help the Customer.
Kindly take this issue to complaint further and help us to close the connection and to get my refund.

Hi all, I'm continuously being forced to pay monthly bill even I'm not using the services. Moreover The disconnections order was accepted by tikona, even then they are charging and the amount goes on increasing. Tikona ID is - [protected] They never took their equipment even I called several times and now I have changed my room so they are present at my old address. I'd like this to bring this under your notice that I'm not going to pay any bills to them, if forced I'll file a court case against them. so request you to be a mediator and resolve the case for me Thanks and regards Aman Srivastava +91-[protected] [protected]@hotmail.com

Hi, My Tikona no:[protected]. I cancelled my connection on 26th may 2015. As shipping my home to new place in requested for ship but due to non availability. I requested to terminate my connection. But they didn't terminated my connection still generating bills and make threatened n calls to pay the amount without asking explanation. I need why still billing is generated. I need full and final settlement amount with no due form. If you send that I will pay the last month (may month) payment with fine. This is what I asked the reps who called me.

Hi, My Tikona no:[protected]. I cancelled my connection on 26th may 2015. As shipping my home to new place in requested for ship but due to non availability. I requested to terminate my connection. But they didn't terminated my connection still generating bills and make threatened n calls to pay the amount without asking explanation. I need why still billing is generated. I need full and final settlement amount with no due form. If you send that I will pay the last month (may month) payment with fine. This is what I asked the reps who called meme.

This is a complain against Tikona Digital Networks. Our user ID is [protected]. We haven't received our refund of Rs 38, 475/-. The payment was made on[protected] and have not even used the service. We were informed to wait for another 7days and since then, Tikona Services has only bought time from us without any further information of our refund status.