Tikona Digital Networks Complaints & Reviews

Hi. My customer id is [protected]. Its being more then 3 weeks that my internet is not working. Either it is not connecting, if by chance connected then with a pathetic speed. And i am repeatedly calling the customer care and the answers are also different. Like the backend is not working, the tower is not sending correct signal, your device is not working correctly and we will send an engineer. It seems like the customer care executives...

Hi, My TIKONA user ID [protected]. I have raised complaint on 14th Aug. this is my 3rd complaint within two months. I am daily calling toll free no. Each day I have given false promises that this will be resolved tomorrow. But no one has come to my place to look in the issue. I have wasted at least 30 minutes daily in communicating Tikona CCC. Tikona executive given me service engineer's no. When I called him. He simply said this...

Hi

My User ID of Tikona is [protected], I started using Tikona 3 years back which was working good and as per Tikona promise to provide me good service ( At least Provide Internet connection ) i Renewed yearly subscription package, and from that time 5- 6 months i am not getting any connection of internet
After repeated calls to tikona call center and continuous follows i was told by the Manager that the Area is not feasible...

Hi, I've never seen such a pathetic customer service before. I was just talking to an customer care person and being on call for around half an hour, he disconnected my call and it's very usual at Tikona customer care because I've got the same thing several times in last 5 months. I was not able to use my connection from past 5 months due to technical issue. I could use it for only 1 hour or 2 in a day, when I am paying rental for...

Hello all, I faced similar issue. I have raised request for disconnection(account no: [protected]) in month of May 2015. On several request tikona provided me final settlement mail and also provided a number upon which when i called Mr. amit said he dont have my name in recovery list thus I should wait he will contact me. But no contact was made suddenly in august i got a call from [protected] mail id [protected]@gmail.com, she called herself...

I have submitted the request of disconnection of tikona internet service on 11th July (request no. 1-[protected]), and I was told that it will be processed in 15 days and after that final settlement will be processed. But even after more than a month the service is not disconnected and still receiving bills. I tried doing follows online as well as by calling to customer care, but no reply yet, below are the dates and service request number...

Dear Sir Please solve my issue otherwise disconnect my connection and return my money. my user id [protected] my compliant number 1-[protected] (4 august 2015) reg mobile number [protected] Many times i called you (customer care ) your executive told me every time we will solve your problem within 24hrs but unfortunately my problem same condition no one can see this issue. last two day one engg came he told me here is no problem, problem...

I am using Tikona internet from last 1 year . my Lan cable is broken 2 weeks before, I am calling continuously from then onwards but still no one came to solve my problem.Every time customer care representative assured me to send an engineer but no one came to resolve my problem.please resolve my problem ASAP otherwise I will go to consumer forum. Name -Ranjan kr Singh [protected] Tikona I'd - [protected]...

Tikona Customer user id:- [protected] Customer Name:- Hussain Unwala Phone Number:- [protected] This is new connection taken on 31st July 2015 (Exactly 18 days back) I am on 4mbps plan on tikona. since exactly 10 days i am getting really slow speed, also connection droping, then sometimes the connection isnt even working.(Check the Speedtest screen shot result attached with this mail) We have called more then 6 times to customer care. The...

Dear Sir, I have called tikona on 14th may 2015 and told tikona broadband on there customer care no that i am shifting my house to another area so please disconnect my connection as i have taken other service prioviders connection for new house after that also i have received several calls from tikona asking for payment and each and every timr i used to explain them that i have given a request for disconnection you cancel my connection...

Hi all UID - [protected] Please pay attention about horrible tikona internet service provider, please my humble request is never, ever think about this horrible company even in the dreams. Because of frequent network outages, i have been requesting them for past three months to close my internet connection and we have stopped using their connection for past one month . I have sent several mails in three months timescale(request numbers: 1-[protected],...

To, Consumer Forum I am buy Tikona broadband in 3rd Aug 15 and my user ID [protected]. I have getting issues to connect internet since last one weeks. I have called your guys, number of times but they didn't replied. What kind of service you are providing, if you cannot fix an issue then you terminate my connection and return my all amount with interest, which i have paid. I am very disappointed with this service and i also getting mentally...

Dear Sir/Madam, This is Kapil Ingale from chennai inform you that I started using this service from AUG-09-2015. My user id is -[protected] and paid an amount of Rs 4446 on AUG-09-2015. As per the offer and communication with customer care they have to give the constant speed of 4 Mbps speed upto 210 GB after that the speed has to reduce to 1 Mbps. First 2-3 days its coming fine there after we are facing many difficulty accessing the...

Disconnect, wait for final bill but you get abusive calls! My User ID is [protected], I placed a disconnection request in the last week of May and after several follow ups, termination happened on June 23rd. I have been following up for the final bill post collection of the devices, but to my surprise customer care said I will be receiving my final bill shortly and told me not to pay the outstanding amount which is shown in the self-care...

I had made a termination request for the above mentioned connection id on July 13, 2015, which was acknowledged on July 14, 2015 mentioning my disconnection request was under process. The equipment has already been recovered from my residence. I received a bill on July 18, 2015 asking for advance payment (recurring) charges from July 15, 2015 to August 14, 2015. When I had already made a disconnection request on July 13, 2015 (within the...

User ID: [protected] First of all they have the worst broadband service with the the worst service(technical and customer care). This ID was in name of my friend who left the city, registered in his mail id and number. Even after telling them to change the details of email id and contact number, they never did that. For closing the connection we told them so many times, they never disconnected, saying that registered number is different....

Brief :- I have been staying in Virar and have registered for Tikona services a year back. I have been using their services very reluctantly as every now and then there were issues with their hardware or connectivity. One fine day, I decided to terminate their services and sent them a verbal communication on the same. I have also written a mail communication in this regards on 7th July. But since then I at least get 10 calls a day from various...

I was using tikona services and i was not satisfied with their services so i switched to mtnl but tikona co. Are not piking up my calls and not replying to my mails . I just recieved their bill but i have not consumed any internet from past 20 day...

I have reached out "[protected]@tikona.in" customer care many times however I have always end up getting automated email's with new Request no (some of them given below), But please note that none of them has been resolved as of yet. My Request No's - 1-[protected]. - 1-[protected]. - 1-[protected] (July 8 '15) - 1-[protected] (July 9 '15) 5 to 6 month back I requested for disconnection as I had two Tikona connection and non of...

Hi, I am unable to access internet past 10 days.After calling many times on customer care they haven't provide any solutions yet.After forcing so much they assigned Enginner to visit but since 03 days no one came to resolve issue. and also sent an email to CEO prakash.[protected]@tikona.in‎; [protected]@tikona.in and customer care still no response. I realized that still consumers dont have any rights in India. This is my horrible experience...