Tikona Digital Networks Complaints & Reviews

My user number is:[protected]. we have closed tikona connection with full and final settlement. after few months of closing the connection, we are getting calls/mails/messages stating that, you have to pay an amount of 3000+ by today, if not action will be taken legally.

we have a send a lot of emails to tikona about this and we didn't get any response from it. we tried calling to customercare and no response from them.

If tikona and the team is free, request you to plan to gain your business. not treating the users.

if some one from tikona see this complaint, plz get in touch to attached number as soon as possible.

Dear [protected]@gmail.com,

Just Ask them to file a complaint against you. As well as you may proceed with Legal action in Consumer court with documentary proof Like E-mail which you sent to them. Also make a complaint through "[protected]@trai.gov.in" mail id (TRAI Mail). Judgement will be favor to you. Go ahead.

Anguraj

here is a copy of mail i got from tikona.

Please explain the yellow marked text.This is insane and will raise complaint against your charges.

I have paid 1323 on 20th Feb-2017 and the Tikona person told me that for the last month you don't have to pay single amount, as you have already paid in advance so from where this amount have been charged to me.

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Customer - SUSHANT BOSE.

Tikona broadband User ID: [protected] registered against your name is terminated.

Mentioned below are the outstanding details for your Billing Account no.[protected]

Total Amount Payable (Without Termination Penalty): Rs. 747.5

Total Amount Payable (With Termination Penalty): Rs. 2247.5

On account of service discontinuation due to non-payment, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company in 7 days from the date of this email failing which Termination Penalty charges of Rs.1500/- will be levied on your account as per terms & condition mentioned in Subscriber Registration Form.

Please call our ISP coordinator to return our device.

You can contact our authorized representative Vijay at [protected] for returning the Modem

In the event of not being able to clear the Termination Penalty charges of INR 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query or wish to reactivate the services please feel free to write to us on [protected]@tikona.in from your registered email id.

Regards,
Customer Care
Tikona Digital Networks

Dear Sir,

The full and final settlement will applied for smooth disconnection.But i made request for your BAD service and Fault Bill, Even i paid much without any service.Regarding your Modem-Ask your tech to to collect it.I have no know knowledge about your modems, where he placed.Other customers are also connected.How a single customer will be responsible for modem where multiple customer are using it?
Wire and connector are handed over to me at the time of connection.I have with me, I need Rs700 which you taken as installation charge should bound to return.Regards, Prasanta

I have terminated my connection on 29th Dec 16 and paid next month's advance bill on 28th Dec. As the executives told that the excess amount will b refunded to me. It's more than 3 months now and they taking complains one after the other but not refunding the already paid excess amount.