Tikona Digital Networks Complaints & Reviews

Hi Team,

I am really sorry to the see ridiculous response from the Customer Care team . You guys say that customers are valuable and you show them irrational processes and trouble them all time, You should know Tikona has the most pathetic customer service and degraded network connection .

I had requested for a deactivation w.e.f 15th March'17 as I was facing repeated poor network and poor resolution since...

Hi

My Tikona user id is [protected].

I have requested for termination of Broadband services on 11th Feb 2017 via Email as well as phone calls as I don't wish to continue with Tikona Broadband.

Request for termination of Broadband services has been done several times via emails as well as phone calls to customer care executives .On 15th Feb, 2017 customer care executive agreed to terminate the service...

After getting tired of filing more than 100 complaints for non availability / almost dead connection I stopped using their service couple of days before my pre-paid service period expired. In fact I totally powered off and disconnected all the devices from their hardware. They would not let me request disconnection / termination of service from my land line. They however keep sending me bill and reminders....

Hi Tikona,

Its been my immense pleasure to inform you that i have been charged additionally for one month against the services i have used, please note that when i have not used the connection there should not be any bill for that month, kindly revise my bill and disconnect my connection.

i have not used the connection since 22nd JAN and bill amount includes Feb bill as well, i want to disconnect my connection...

Hi
I am really fed up by your continuous calls and emails regarding outstanding payment.
Please take out all my recordings from call centre... It will be proved that i had clearly given instructions to stop connection, but because of your staff's ignorance, my connection was kept on!
I have never used it during this period... U can check...
It's irritating from your side to continuously receive calls and emails...

I have lost my connection wire so i'm enable to connect wifi or use it since february and i'm always requesting you to disconnect my internet connection but ur doing it.

N now ur team is asking to connect and check the speed and after that they will minus some amount.

After speaking to your team for 20 times also they are neither registering my complaint nor disconnecting and sending me bill...

Let...

User ID: [protected]

I have been using Tikona internet services over the last 3 years. Around Feb 10th 2017, I had decided to remove my connection and submitted a request regarding the same to Tikona (1-[protected]). after this, CSR assured me that the request is taken and he asked me not to keep router on and he also assured me that no more bills will be generated, I will get confirmation call from Tikona and after that my connection...

Hi,
I was a user of Tikona for many months but their performance was extremely bad to say the least. I raised multiple complaints, sometimes Tikona engineer came to my flat but were not able to fix the problem. Exasperated, I terminated my connection. Tikona representative then begged me to reinstate the connection and ensured performance issues will be taken care of. I felt like giving a second chance to Tikona and got the connection...

Dear sir/ madam

I had a connection with Tikona . and I did request to close my connection may time due to wrong Billing and Poor Services. But nobody give me proper response and Tikona is sending Regular bill to me.
Even I hadn't use a single bit from May 2016 (approx).
At that time when I request to close my connection according to me the Amount was near about Rs 600. but Tikona charged Rs. 1200+ . i request...

I have demanded for technical support and due to non feasible declaration then guys were not providing me support but as last they have provided me support but i was not happy with that as only that day and day after that i got my original 4 mbps speed and even faster and now suddenly it creates problem in login since 3 days ...i m in very problem ...just sorting out all the things by providing support.why thats happeneds with me only...

My uid-[protected]. I have closed the connection from tikona year back. But till date you guys have generated bill. Today i got a call from the no:[protected] and they said we are going to register a case against you, if your not going to pay the bill amount of 2750/- within 10 mins in delhi high court. This is a ridiculous thing from tikona. Asking to pay the amount for unused thing.

I wish to disconnect tikona internet connection...

With reference to the ID No [protected], i would like to bring to your kind attention that in spite of discontinuation of over 1 year, i still get reminders from the company (Tikona Digital Networks Pvt. Limited)stating that there is an over due. The most recent reminder is saying a legal case would be filed if not paid an amount of 2052. I have send too much mails for this but no response from there side.This is not a right way for not replying...

I am yet to receive the connection termination status of my id [protected]. Your support people have come and taken modem poe devices from my premises. I havent got any acknowledgement. They said it will take 3 days time for me to receive the email from your guys. But i have not got any information could you let me know on this? I have stopped your connection jan 2016. I cannot pay the dues which you generated for me every month until now....

I have raised disconnection request but it is not accepted by them. No one replying for my mail. When i ask transfer call to disconnection team, customer care people telling me that call can't be transferred and send mail them. If we send mail means no response. Why disconnection team hiding themselves from customers? Why only one way communication with disconnection team? Their ivr number also don't have any option for disconnection. br...

With reference to the ID No [protected] & Billing Account Number[protected], i would like to bring to your kind attention that in spite of discontinuation of over 6 years, i still get reminders from the company (Tikona Digital Networks Pvt. Limited)stating that there is an over due. The most recent reminder is today at 11.31 am saying a legal case would be filed if not paid an amount of 5612.00. This is totally baseless as i had opted for discontinuity...

I have received multiple threatening calls, warning me to make immediate payment from Advocates in Delhi Civil court, for a connection that wasn't working and for Bills that should ideally not even be generated.

Asked the advocate for her Civilbar ID and she Mentions: ND8802/2007 ( Nidhi Sharma), which seems to be fake id !

Not sure if this is the way we are progressing towards by fake calls and fake threats.br...

I have requested for disconnection almost a year back and cleared bill till before concluding disconnection (I remember Customer care representative called during disconnection period and asked me to pay Rs.300 as final settlement amount. I have paid same almost a year back.) But till date I am getting bill with every month additional Rs. 100 late payment fees added into that.
I called customer care may times and even mailed them to...

I'm not happy with the the service provided by the tikona as there is a frequent disconnection of Internet. Request has been raised numerous times, but no permanent solution has been provided.

I had raised the request for disconnection of service, however they requested for the last opportunity to repair but in vain. When I raised by concern for the disconnection again they're buying more time which is intolerable.. I WOULD...

My Tikona id is [protected]. I am facing issue with its connectivity for the last one month. I made numerous calls at your customer care no. and everytime before my problem got resolved, I got the new complaint no. to which none of your engineers attended instead I was made to solve my connection myself telephonically. I was made to shuttle between Tikona and D- Link (router). Each one of them just were passing the bucket on one another but...

I was using a Tikona Connection with the above customer ID in Thane location, when i wanted to shift to a newer building in a different location. I called up the customer care of Tikona in the month of Feb 2015 and informed about my relocation to a new location in the last week of feb 2015.

They were very much persistent i retain the connection in my new location.

I informed that the new society in Dombivali...