TTK Prestige Complaints & Reviews

We purchased a prestige wet grinder (Pwg 06 model), 5 months back. There was a burning smell last week while it was running. Though we made a complaint (Chen228128, chen228720) there was no response further in fixing the problem, inspite of having called the phone numbers given to contact the service center in-charge. The grinder is well within the warranty period. Hope to have a better customer care atleast till the warranty period.

Hello sir,

I bought prestige pcj 7.0 (500 watt) centrifugal juicer suitable for fruits/ vegetables juicer in amazon on 04-sep-2018.

Within 20days it is not working and i called prestige customer care and raised a complaint on 26-sep-2018.

Service person (Rajkumar) from tiruchengode, namakkal (D. T) reached my home and viewed the product he informed that motor is not working.

After a week i tracked with him, he told motor stock is not available in the company, and then he asks me to contact trichy service spare head manager (Saravanan).

I contact that person he told due to some issue in the company, the motor stock is not available in the company.

After a month i contact rajkumar he is not at all pick my call

I contact saravanan he collects my compliant number after that no response.

Prestige is a standard company so that i purchased the product but am fully disappointed you people handling the customer service.

In the company which won't have a single juicer motor, then why are you sell the product in the market?

I used the juicer 4 times only, after that motor is out, this the stand quality you are manufacturing.

I didn't get any proper response from your side so i am going to file a complaint in consumer court asap.

Almost 45days you people are playing but still i didn't get any solution.

If the motor is not available, replace new juicer machine why you people are playing with the customer.

Please escalate to a higher level.

Complaint no: tiru96182
Date of complaint: 26-sep-2018
Name : selvarahav

My complaint no. Delh 49341and delh17035 and onlineman com. No. Is delh182699. I complaint about this cooktop three times. I also visit in coustomer repair center three times, but no responce.
Your service is so poor. I want to change this cooktop. Otherwise i recommand in csd canteen for not to sell the products of this company.
There is fault in this cooktop from last one month again and again. I want a parmanent solution...

I am holding gift card no. [protected]. It is worth rs. 500/-. It just not getting redeemed when i tried it on on-line purchase of electric kettle pktss 0.5 classic ss kettles and in the discount codes when i inserted the code obtained after rubbing the silver cover, i did not get discounted in fact the site never accepted the gift card. Then how is the gift card to be redeemed?

Purchased the subjected model gas stove (New model 4 burner) from one of the dealer in kollam district, kerala on 12august2018. But unfortunately the gas knobs was complaint and was not working properly. One of the knob detached from the gas stove. Registered the complaint in the shop and the prestige technician came here after 5 days and he cleared the three knob and he put one old type knob instead of the same. And he said this new knob is not available with them and will come after some weeks. Attached here the picture for more clarification. I dont know a reputed company like prestige doing these kind of low level maintenance. Mean time seeing the advertisements in television also.
I want to replace the knob with the same one this week itself and i’m not going to call any trchnician for this. Otherwise will go for higher complaints.

Kamal
+91 [protected]

We have purchased prestige gtm 03 l glass top stove on 15-july-2018. Within 2 months of purchase the glass top of the stove has broken. I am very disappointed with the quality of the product from prestige. I registered a complaint with the customer care in 2nd week of september when the glass top broke. They registered the complaint after multiple follow ups and now everytime i call them, they say that the new glass top is not available. I want to ask the prestige management, is it possible that the new glass top is not available in a big city like noida for around 20 days (I. E. 04-oct-2018). Are you guys playing a joke with me.

I would surely approach the consumer court and file a case of cheating and harressment against you as my patience is running out.

To all the people, i have done a mistake by buying a prestige product, but you need to be beware of this company who delivers low quality product and pathetic customer care.

Dear sir,
Ref:compliant no:guja 100829 dt.27/09/2018. Order no:[protected] dt.10/07/2018
We regret to inform you that the customer service center at ahmedabad is non cooperative and rude behaveior from your officers namely shri mitesh shukla and shri mahesh vaniya.
Regarding above complaint first your technical person visited and confirmed that the mop is not cleanig floor as expected and when he visited second time with his boss he replied that what boss say is right. They denied to give us in writing that the they are helpless to solve the problem and when we told them that we will write to top management they replied we will reply them. Now what we do? We are ready to send our mop to your office and see that it is not working as per expected and the dhabbas are appear on the floor.
We leave this matter on top management and resolve in a manner that in future we will not hesitate to buy your products.
Thank you
Vaishali chokshi
Ahmedabad

I bought prestige wet grinder pwg06 model. It's working but running along with stone. I made complaint to customer care service on 22nd aug my complaint no. Is customer service told we don't have service for the issue. Still now the problem is not solved. I made call many times still now customer care is not responding. Kindly resolve this issue as soon as possible.

They are making fool of me from last 10 days. Amazon Customer Care is also not helping me.

They give me already used kettle and now Kettle stops working. And on my request for the repair, they are sending no one from last ten days and everytime when I call them, they are only giving excuses.

I am not at all happy from all this. Somebody please help me. I am really totally frustrated from such a bad response.

Complaint No- JAIP74542

Dear sir/madam,

I bought prestige wonder mixer grinder date 20.09.2018 but unfortunately after 2 day jaar is not working same say i complain it.

But your executive not yet came for solve our problem, even no any confirmation calls recd.

I am following everyday from your customer care executive but they are always said today it will done today but my problems not yet solve, your executive give me number [protected],[protected] but both not pick up calls.

I am too fed up with your services, i never recommend to anyone to prestige product..

Kindly let me know when i can expect that your executive visit here, else i have to throw your product in garbage.

Thanks
Mithun
+91 [protected]

Jo biwi se kare pyar vo pakka prestige se kare inkar. The most repenting decision was buying this product. Comlaint was registered on 29th may. Person came on last week of june. Till now didnt deliver it back. How pathetic. We have to wait more than four months for their service. They tell its repaired just have to deliver it. Whats the meaning. What should i do.???

I had ordered a prestige 40557 kitchen hob glass to 3 burner auto ignition gas stove (Black & white) on 1st august 2018 through amazon. My order no. Is #[protected], delivered for dehradun.

The installation executive visited my house 2 days after the delivery of the product & was trying to install it without proper taping/fixing to the kitchen slab.

When inquired about the incorrect practice, he left the hob without the installation & stalled the work for indefinite time but took the installation charges.

Since then, i have raised multiple tickets through through their helpline phone no.[protected] as well as via e-mails. Two of them being ghaz3304389 & ghaz3304380 but to my surprise they could not fix a mundane request like fixing a kitchen hob properly.

On 14th september 2018, a branch manger - prestige - dehradun, by the name of pawan sharma (Official contact no. [protected]) responded stating that he would get the issue fixed but to no avail.

I am highly disappointed by this careless nature of an experienced & valued brand like prestige to provide a basic service like proper installation of kitchen hob.

This incidence discourages me to go for this brand again & would like prestige to take a strict action against the negligence shown by the branch manager - dehradun & provide a quick, immediate and satisfactory installation of my kitchen hob.

Dear sir

We have purchased electric kettle from your authorised dealer a k enterprises on 01/09/2018. It is not working properly even though checked at showroom.
When we meet your authorised dealer for replacement, they refused to replace.
We trust your products and also you are in first place in customer satisfaction so we request you to replace new kettle aginest your deffective product delivered by your authorised dealer
Please do the need full

We trusted your products

We thought you have given customer satisfaction first

Thankin you
Sent from my samsung device

I nishit kumar goyal have submitted a complain regarding my induction that was purchase on 03 nov. And it stops working within two days. I had put a complain on 06 nov. To customer care with complaint no. Kolk42549. But no any action was taken uptill now. Whenever i call them they reply as it will be done. But no any rectification had been done even after 10 days passed.

I bought the induction stoove a few years back. Which now sites beside my trash can. I bought this piece of # for 4000 bucks, cuz it had brand name. Now i regret it, despite all this, they have the audacity to claim that they have the best stoove. They shouldn't be allowed to advertise if they are selling this piece of junk to their customers. Not once or twice, i have contacted them four freeking times, but everu time i recive the same stupid excuse. Oh by the way, their technicians are stupid, sorry if that was a little bit offensive, but i can't help it. Even their induction utensils are # too.
I know that i'm ranting up their, but i'm seriously pissed off. I desperatly tried to look past their shortcommings, well sucks for them. I can't.
@prestige, go to hell

Sir/madam,

We had problem in our mixer grind past 1 month, but till date not yet repaired. After so many complain through customer care there is no response from anybody. We not able to grind anything and we getting affected and irritated.
Kindly we need you intervention to rectified my problem.

My complain no:chen3305582
Regards,
Sathesh kumar k
Chennai.
[protected]

Worst service ever. I bought a prestige stove last year and last week glass got broken in tiny pieces while preparing tea. My mother was in kitchen she ran away otherwise i cant even imagine the situation.. This is a safety concern. These people are not at all concerned about peoples safety. I dont know how their products are being verified or whether they are getting their products verified or not. Government has made so strict rules for safety but still it seems like these companies are not following those rules. These people should learn a lesson from this.. Its not about money but about peoples safety.

I have purchased one prestige elegant mixer grinder on above mentioned date
From touchwood international. Kolkata-700010, only 3-4 days use of this product the top knob break out from the system. (Photo attached). I have already report this to seller but he was advice me to carry the hole product to his shop. As per company policy the service to be served at home.
So you are take care the matter seriously and acknowledge the mail or
I will be bound to raise this matter to consumer forum.

Regards,

Dilip kumar sen. ([protected])

Compliant no pune3304058

It's been almost 7 days we have been consistently following up with service center location at parvati pune, after these follow up we have been informed that either we have to visit the service center since they don't provide service in area or wait until the technician have a call in that area

I wish to escalate this matter asap and fix my issue

No budy attend the complaint. Because they have no parts. Gas leakage complaint take a very lightly to ur side. No budy support me 14 day. My complaint number is guja3277122. Current status is not resolved. Very poor service aal off them every body are bludy basted. No body proper support. Withing 8 day ur service person can't manage one parts. Today we r sufer because of prestige worst service.