TTK Prestige Complaints & Reviews

TO WHOMSOEVER IT MAY CONCERN

Hi,
I am Vikram J.S and i recently purchased a Prestige TTK, Royal Gas Table- Kitchen Stove. It has four burners and right from the date of its delievery, two of its burners were not working, and we complained it to the respective Prestige Service center.

The details of the product is as follows:
Model: DGS-04AI
Customer Name: Vikram JS
Customer Addr: #5, Sri Anugraha, Herohalli, Vishwaneedam Post, Magadi Rd, Bangalore-91
Customer contact no: +91-[protected]
Date: 17/4/11
Dealer: SVM ENTERPRISES
Dealer Addr: No:23, Nagarbhavi, 2nd Stage, 3rd Block, BDA Complex, Bangalore 560072

We have been Suspicious about gas leakage from the two damaged burners and we have been tensed and concern as it deals with gas-cylinders and it would lead to unsound instances.

But the response from Prestige ttk has been so hopeless that they are not ready to give us service.
The Service manager Named Raju has been so arogant, and just disconnects the call instead of listening to problems regarding the same.

Hi Sir,
We got a Pestige Shakti Deluxe gas stove on January.
In Prestige Gas Stove ,we are getting redflame and all the cooking vessels become black.
I am calling to the customer care no :[protected],but they are not picking the call.
Please help us in how to recover the problem.


Regards,
Ragavendar.S
Contact Me @ [protected]

I purchased a Prestige non stick Kadai I am use carefully this nonstick kadai, but after some time kadai cotting automotive gone white from two week its black nonstick coating is removing and that portion appear white colour but only coating is remove low partition of kadai , than I am go prestige regional centre
Than shopkeeper told u wash to iron martial but I am say no because I no full person I am wash non stick with iron met rail and also think I am wash with iron than all kadai cotting gone reove but only cotting remove base of kadai . Prestige is a good company that is the main reason for purchasing the branded item.
What I will do than u exchange my kadai.

My name :- MANOJ SING
[protected]@gmail.com

I bought a chimney in 18 January 2011 . The light button stopped working in March .
Registered complaint on 24th March 2011 . Complaint number 395 .
I was told service engineer will come by 29th March.

No Response after repeat calls every week.

Contact Number 24472710

dear sir,
i have bought an OTG model no. POTG19PCR serial no.12100331 of TTK Prestige LTD, from the local dealer in jamnagar J. T. Parekh & CO. on[protected]

..It is clearly mentioned on the cardboard container of the purchased item, that
" there is an exciting recipe book inside" .
when i opened the container to my dismay no such book was there.
i contacted the dealer on this account, and he assured me that he would personally come and hand over " the book" after 15 days.


Aafter 15 days when he did not turn up, i called him up .This time, he asked me to wait for another one month.
I did not wait but, lodged a complaint with the "Consumer Care" section of the company TTK Prestige LTD. through e-mail on date[protected].
to this date i have recieved no response from
the company or its local dealer.
Please help me to this regard.
yours sincerely,
Dr. Minal P. Dave

my postal address is as follows
opposite D.K. V. college,
next to bank of baroda,
pandit nehru marg .
jamnagar(gujarat)
361008
telephone no.[protected]
email address [protected]@gmail.com.

Sir

I had bought a prestige glass top 4 burner gas stove 5 months back. One of the burners is not functioning well. When lit it burns with small bursts. Logged a compliant with the service centre. They came , checked, and rectified the issue. But it was only for a couple of days. Ahain we have the same problem. We have again logged a compaint ( complaint no 1078) and now it is now one month awaiting service.
I spoke to the service manager ( Mr. Iyer ) twice. But now he refrains from picking up the call.

The serial No of the product : JL110278

SIR,
I BROUGHT A PRESTIGE PRESSURE COOKER FROM A REPUTED SHOP IN THE YEAR 2009.THE BATCH NO IS 050801HH AND THE CAPACITY IS OF 4 LTR.FROM THE BEGINNING ONLY IT HAD COMPLAINTS.IT COULD NOT HOLD ANY PRESSURE INSIDE AND EVERYTIME THE FOOD BURNS.IT HAS A RUBBER VALVE ON LID WHICH IS ALMOST USELESS AND COULD NOT HOLD PRESSURE.WE ARE NOT ABLE TO USE IT NOR THE SHOPKEEPER EVER REPLACED OR FIND A SOLUTION FOR IT.RECENTLY AGAIN WE APPROACHED AND HE SAID THAT THE COMPANY HAVE FULLY STOPPED THE SUPPLY OF THIS TYPE OF COOKERS AS IT WAS NOT A SUCCESS,SO THEY ASKED ALL THE CONSUMERS HAVING THIS TYPE TO REPLACE IT WITH A NEW ONE.WE DIDNT GET ANY SUCH INFORMATION.SO WE REQUEST YOU TO PLEASE FIND A SUITABLE SOLUTION FOR THIS.
OUR EMAIL ADDRESS
[protected]@gmail.com
PHONE NO
[protected]
THANK YOU

I HAVE PURCHAED CHIMNEY OF PRESIAGE CO FROM A N CROCKERY HOUSE VIDE BILL NO 3283 DATED 30/1/09 FOR RS 13420/-. BUT I FOUND THAT SINCE BEGINING ITS SWITCHES ARE NOT PROPERTY FUNCTIONING. I COMPLAINED TO THE SELLER A N CROCKERY HOUSE AND THEY SAID COMPLAINT WILL BE RESOLVED WITHIN 7 DAYS. BUT I GOT A CALL FROM SOMEONE AFTER NEARLY 15 DAYS AND HE TOLD THAT HE WILL VISIT THE HOUSE WITHIN A WEEK TIME. BUT NO ONE VISITED MY HOUSE. I AGAIN AND AGAIN REPORTED TO A N CROCKERY HOUSE BUT TILL DATE PROBLEM EXITS AND NO ONE VISITED THE HOUSE. I AM VERY MUCH SURPRISED THAT A COMPANY LIKE PRESTIAGE IS GIVING SUCH A BAD SERVICE AFTER SALE OF THEIR PRODUCTS.

I purchased a new LPG Shakti auto ignition stove of TTK PRESTIGE Limited 0n[protected] from K.Ramanathan & Co. Mylapore, Chennai-600004 on[protected].When it was used it was found that it was defective as black soot was depositing on the burner and the vessels. The flame in the big burner was not blue. When the store was contacted it asked us to contact the Prestige service centre at Baliah Avenue,Mylapore, as given in the guarantee card, on the phone.They instead of attending to the complaint gave another no. in Alwarpet, Chennai. When phoned up, they asked us to contact the above mentioned service centre. When explaining the position, they said they will come and attend,but no address or phone no. was noted down.We voluntarily gave the address etc. Till date[protected] nobody has turned up.Even periodical reminders are falling of deaf years.TTK Prestige seems to have lost its Prestige and is only interested in minting money and not attending to costumers' complaints.Otherwise it will take immediate action to attend to my complaint and dismiss the employees in charge of customer complaints in both the service centers to safeguard its image.Public are cautioned in buying TTK PRESTIGE PRODUCTS in view of the experience above.
Mohammed Khaleelullah,
Advocate,
E-mail: [protected]@yahoo.com

I have purchased a Prestige Royale gas top 3 Burner on 28/02/2010
I have a problem in working of one burner,
I had contacted south zone TTK pvt ltd, chennai 04.
They have directed me to call 24745352, 65916774. a service centre in annangar
from 17/12/2010 morning 10.00 am till now, they are not attending the phone. Its is simply ringing and no response.
For the past two days we are suffering with this problem,

M.Manimaran
[protected]

From:
D.E.Sriniwaas,
Flat No.F4, Alankar Residency, Danavaipet, Rajahmundry

Sir,
I have purchased a Non-stick Kadai from the Dealer of TTK Prestige i.e. Bhagyalaxmi Home Needs, Fort Gate, Rajahmundry on 5.2.2010 vide Bill No.149/dt.05.02.2010 with one year warranty. But the teflon coating of the Non-stick kadai is being exhausted and the cooking items are toomuch roasted. I made a complaint to the agency and requested to rectify the defect on 14.12.2010. To-day I received a phone call from the Prestige SalesManager named Vara Prasad Phone No.[protected] had conveyed a message that the Kadai wont get replacement as the customer made complaint after 3 months usage of the product. And also used un-parliamentary language over phone. Please kindly enquire the matter and do justice in this regard. My email address is [protected]@rediffmail.com.

its shocking prestige franchisee or branch?amrutha agencies, malkajgiri bill no. 699 dated 30.11.10 o/s flat base kadai 250 carton mrp965 which is half scratched with mfg.november 2009, billed mrp1020 discount 200 paid cash rs.820 on verifying within 5minutes from time of purchase counter clerk unable ans properly &waited me upto 30 min.saying she is only clerk took my mobile no. [protected] in bill also unable to clarify excess billing to mrp on carton pack,it is clear case of cheating customer i want my excess collected mrp difference collected by amrutha agencies malkajgiri can prestige ttk have ethics of administration consumers are cheated on behalf of prestige ttk finally i want my excess collected mrp difference carton mrp & billed mrp do it urgently otherewise the case will forwarded to consumer forum. complaint from pendyala satyanarayana, f4, megana apartments, h.no.22-108/2,r.k. nagar, malkajgiri,secunderabad-500047 cell no. [protected]

I have got a induction cook top as a gift from my mother 3 months back, as a result couldn't see the demo when purchased,since that time i was calling up the number given in the manual aswell as website but it is busy always when it is not busy no one picks up the phone.I tried calling up a few outlets including malleswaram ,but they doest respond or try to give me a solution. It is pathetic that this is happening with a reputed company like ttk and prestige whose headquarter is Bangalore.

* I requested malleswaram outlet people to at least send me some one on payment basis to guide me but not lucky enough.

When will companies realise their responsibility doesn't end with selling the product.

I had purchased Prestige Glasstop Stove GS02 Serial No.JF55721 on 25/06/2010 from TTK Prestige Ltd. No.1, Off. Old Madras Road, FCI Road, Doorvani Nagar, Bangalore-560016. Now Iam finding leakage & reduced flame for the past 1 week & am trying to contact service contact no.2296922 but in vain. Please send your service person immediately as the leakage is more & we are unable to use the stove at all. Since we do not have any spare stove we are forced to use the same stove in case of emergencies. The Gas cylinder supplier has also advised us for immediate repair of the stove.

Hoping to receive an immediate response from the Prestigous Prestige Group.

Sowmya Ravichandran,
No.9, Ganga apartments,
Kalkeri Main Road,
Sir.M.V.Nagar,
Ramamurthy Nagar,
Bangalore-560016.
Ph.No.[protected]/ [protected]/ [protected]

i am a poor customer who relied on the brand name on
"Prestige cookers" and bought an induction cooker LJL 12251 on 28th
August 2010.the dealer was some Mr. CHARI near Ameerpet,
Hyderabad. His shops name is PARVATHI ALUMINIUM
MERCHANT,#7-1-190,GURUDWARA TEMPLE,AMEERPET,HYDERABAD-16.
PHONE NUMBER: personal-[protected],shop[protected].
Induction cooker got problem on 10th September 2010,
So I gave my induction cooker to the same dealer on the
very day i.e. on 10th of September 2010.
He said he will get it done in 2 days, so I went to his
shop on 13th he said the problem was fixed and pretended
to switch on it.since he hasn't done anything to fix
it.obviosly it didnt start.He said there might be some
problem with the coil,which has to be supllied by the
prestige company,and asked me to next week.Since I had to
go to my place I returned to Hyderabad on 5th october.I
called him several times but he didnt lift the phone,so
went to his shop on 10th october and he said it has been
fixed by the engineer but he has to sumbit the piece to
him.I again went to today i.e on 14th october which is if
my math is correct 1 month 4 days after i gave my
induction cooker to him.
Today when I went to him his answer was:
He said he misplaced my warranty card somewhere and was
least concerned about my presence and dealing with other
customers(poor souls like me planning to buy some
products) in the shop.I was puzzled and tried to inquire
then how he said he promised to return the product to me
when i went there previously.To my surprise he rised his
voice and told me that he will give me when he gets the
product repaired and asked me to leave the shop.when I
tried to tell him how much trouble i am facing he said
its not his concern and told me what ever to do which i
can.helpless to do anything i came out.
this mr CHARI has outrightly violate my "Right to life
and personal liberty" provided under article 21 by the
constitution as right to life includes right to dignified
life as i am spending rs 50 for lunch and dinner each for the last 1 month 4 days(apart from the days i am not in hyderabad).
vamsi
ph:[protected]
[protected]@gmail.com

We bought a prestige wet grinder from Saravana stores vessels ,Tnagar,Chennai.The testing piece they were using was fine.They have shown the new piece that we were about to buy.We found the plate inside the grinder vessel defective after coming back to home. They gave contact numbers in the warranty card.We have tried for it,but none has picked up yet.Very poor customer service and offering low price since the products are of very low quality and defective.

I bought new gas table on 2/04/10 with hope that it is one of the best gas table but my experince is worst.since beginning there was small teething problems I had complaint to service centre but no body attended this . My complaint number is 423.
one day when my wife was cooking the food all of sudden flame broke and her hair burns she could able to avoid the accident

We have purchased a prestige four burner gas stove few months back. The flames were fine for few days and that they have reduced considerably. All the 4 burners are showing fault. We lodged a compliant with the prestige service center on 7th July 2010. They never bother bothered to give a call or attend the call when we called up. We tried contacting the senior person in Bangalore. He said he will make sure it is done in a day. Still no response.
I say they have pathetic products and pathetic service. There is no use buying these products. They are just eating salaries for free and selling their below standards products.
We had purchased two pressure cookers of prestige. They are also of pathetic quality.

Request the concerned authorities to take action against the the stupid service center see that this doesn't repeats.

Dear sir/madm

yesterday your technician(Raghavendra) given 3ltr cooker saying ready but problem remaimns the same with addition to that Now vapours coming out of safety volve because not fitted properly.
he made scraches of on the cover and traces of leath work(grinding)below the cover.
According to u r tech thickness of cover is more ,so he made it like this.
Is it came out without QC or You people making R & D from customer.
How You people are excepting us to accept that scraches & traces of grindind on newly purchased cooker .
Tech blaming on dealer and dealer is blaming on Tech.
Now tell me what shoud I do?????
Now i need replacement or refund of the same.

Regards

Ganesha.N
Shimoga
91-[protected]

--- On Sat, 19/6/10, Ganesha.N Ganesha.N <[protected]@yahoo.co.in> wrote:


From: Ganesha.N Ganesha.N <[protected]@yahoo.co.in>
Subject: 3Ltr Cooker
To: [protected]@ttkprestige.com
Date: Saturday, 19 June, 2010, 12:00 PM

Dear Sir/Madam

Purchased 3ltr cooker on 12/06/2010 At Jyothy distributer Gandhi Bazaar ph[protected],bill no 30706.
From day one air And water coming out of gasket from opposite side of handle.
repeatedly going shop for repair,
pls repaire it or peplace with new one




Regards

Ganesha.N
Shimoga
91-[protected]

I had made a complaint ttk service center at Mumbai on 11/5/2010 regarding flames coming out from bottom of burner,complaint no.256.Till date the burner or its base has not been replaced as told by the serviceman.Previously a complaint regarding same problem with another burner was made.The brass burner was replaced but still the flames were seen coming out from the base.A complaint was lodged (complaint no.286 ).After a gap of 20-25 days,the base of the burner was replaced.It was seen that the shape of the aluminium base was out of shape.Now the same problem is with another brass burner and the aluminium body.21 days have passed but no action has been taken from ttk prestige service center.For your kind information I purchased the gas table GT03AI on 02/11/2008 and is still in warranty period.The deliberately delaying of service of ttk prestige shows how careful are they towards their customer and their product.