Vodafone India Complaints & Reviews

Dear sir/madam,

My mobile got damaged in the month of jan'20 which i have purchased in may 2019.

After submitting claim over email there was no response then, i chose to submit through mobile site after many follow-ups i got the documentary requirements and finally after 20-25 days, to my surprise, the claim was rejected by the insurance company saying my claim is beyond 24 months of cover.

I mean how come 24 months gets completed just in 8 months for normal people.. Is there any separate calendar for an insurance company or vodafone??

I have been chasing issue over call and email without success.. I have sent another email today after which, i am going to keep posting this incident on my facebook, linkedin and twitter handle. Also, i will file complaint with competent authorities for justice!!

Any help in this regard would be helpful

I had recharged [protected] by mistake, i tried calling [protected] to request for reversal and i was told that this num is for rajasthan and karnataka cannot help. I tried calling rajasthan and i was told to call karnataka, this happen more than 3 times for each region. Also they place me on hold for a long time and disconnect. I would like to complaint for customer dissatisfied.

My voda postpad no is [protected] i got my bill this month is 1500 + and it comes usually 470 + only so i can not pay it if you can make this bill correct than ok otherwise i have to choose another service provider and take an action on it as soon as possible because i have to go for port my no if you are unable to make this bill correct.
I am getting incorrect bill every month continiously and i dont know why i am still using vodafone after this so much harrasment...

I am frequently travelling usa. And earlier i was idea customer and they never charged me for roaming without its activation, and now since 1 year i mnp to vodafone and eveni am prepaid customer, they charged me for international roaming without its activation.
Once i asked them they said if i only get network in my phone internationally vodafone charged me, is it fare??
When complaining to responsible person they just said its international roaming charge, once i asked for its detail to checked ny them for usage they said for that i =have to pay more 50 bucks to see it.
This is rediculous they are just making my account balance in negative everyday and stoped my outgoing sms service without any notification.
Somebody please help me to fight against this corporate.

Hi team,
I got an issue where my bill is 1200 for january and i have not payed bill. My actual amount should be 300. When i approached vodafone care, they said 800 rupees extra was added for amazon prime membership.
Here i said without my intimation why was this renewed.
I will pay only my amount that is : 300.
I will not pay amazon prime amount.

Please let me know if you could hep me. If not im ready to quit vodafone.

I am an user of Vodafone since long and in Dec'19 i have registered with Vodafone Mobile Shield protection plan as being a Vodafone Red Plan Customer. Registration was done after fulfilling all the requirements of said Mobile protection plan being provided by Vodafone in partnership with New India Assurance (as insuarance provider) and DSS PRO (Plan management on behalf of Vodaone. Accidently on 1st Feb 2020 my mobile phone got damaged and screen broken (still in working condition). Immedialtely i intimated the DSS PRo and folloed the steps advised by them and got claim intimation number. As per the list of documents provided by their customer care helpline number [protected] on dated 01.02.2020, i have submitted all documents through mail on [protected]@dsspro.in and also uploaded on their portal http://vf.dsspro.in/upload-claim-documents.php
Now i am following up with them since last 7 days for claim approval but not getting any positive response. Customer care helpline not responsing even after 30 mins of call waiting repeatedly and no reply from mail also.
Vodafone, DSS PRo and New indian Assurance all three are cheating with Users and acting irresponsible. No other channel of communication is available neither any escalation matrix is provided. Thats why i am here to raise a complaint for resolution of my issues. Best possible resolution is : Claiim approval and reimbursement of repair as per estimate/bill.

I have recharged unlimited plan 599 on dt 03.02.2019. My vodafone mobile no is [protected].
Unlimited plan details - unlimited voice call, daily 1.5 gb data and message 100 per day. After recharge o[censored]nlimited plant message not sent to other mobile no. I discussed with vodafone customer care, they have told your main balance is zero, so you didnot able to send message. As suggested customer careo of vodafone, i recharged rs.10. But main automatically deducted. Again recharged rs.10. They activated automatically valye added service - caller tune without my permission. Please do the needful

I keep getting msgs that i am active on re 1 store & that rs 99/- will be deducted for above service. I have never asked for this service, hence not understood, why i should pay! On sending sms to stop on 155223.. They ask me to do something else which never succeeds. Pl stop this surreptitious looting of customers & take immediate steps in this direction.

Thank you,
Jn nayar

Account number[protected]
For the last 2 bills, i have nothing but trouble from vodafone, and i would expect someone from higher authority to take the matter in their hands, as i'm able to easily understand the harassment and unethical business practices being applied to make money.

Bill dated 06/01 - there's a charge of rs. 900+ for the usage of 200mb of data, the bill is being discussed in a separate issue that is still open
Bill dated 06/02 - there are 4 major issues with this bill

My mobile plan has been changed without my consent or approval. I used to be on rs 129 plan and now my plan has been changed to rs 299 without my approval or consent. When i spoke to your team over the phone, they told me that i have been sent text messages to notify me of this change, i would have appreciated emails as i usually keep my phone turned off while on international roaming.
We used international roaming on the 13/01 to answer one call, yet i have been charged rs 599 for that day - i never asked for a day pack activation on my account, i called your team regarding this, and i was told that the day pack was activated on my account on 9th oct 2019 with my approval, now i ask you this question if the day pack was activated on 9th oct 2019, then why the invoice that was generated on 6 oct included a charge of the day pack (Invoice number 05idl[protected]). This was activated on my account by default, i 'm happy to pay for pay as you go for my plan, not the daily pack rates as i don't use my phone for that purpose.
There's iroam pack applied for 14/01 and 20/01 as there's an sms being sent out by my phone. Again, help me find the number the text was sent to, as i cannot validate this from my phone, you could argue that i used my phone to send a message and deleted the message, but this will never lead to anything. Also, if you are able to prove that used my phone to send the text, that i would appreciate pay as you go charge and not the day charge.
I want my plan to be a non-corporate plan, as i have nothing but trouble with the corporate team and i hope the ordinary customer may have a better service.

Vodafone india charged me additional 459 ruppes by telling i called a special nimber (9 digits) starting with 5616940 and spoke for 59 minutes and 10 secs on dec 24 2019, 8.27 pm. This is impossible as i was driving that day during that time and this special number is not valid. I checked my call history in my phone and there is no history. I would not want to say anything bad about vodafone as i have been a customer with them for more than 12 years. However, i want this issue to be resolved asap. I called vodafone customer care and they couldn't help much.

Hi team,

Rs.150 balance has been cut from my main balance since 1 year by saying that i have requested top doctors online pack which i have never asked for. I am not able to call or message 155223 to deactivate this service. I do not require this service and need my balance back. Please do not initiate such services without prior approval. I had been using this number from 10+ years. Please do not make me reconsider the loyalty. Please give me my money back

Sms - hello! Topdoctorsonline pack is now active on your number, as requested. This service is valid till[protected] and a 30 days rental of rs.150 will reflect in your next bill. To deactivate sms stop to or call 155223 (Toll free).

Please deactivate this service and refund the total amount

Thank you.

The vodafone company dont care of their costumers thay only need money. Im a service man i work for an ngo. After daily 8 hours work i play online games but the connection of internet is very bad i don't get the any benefit of my recharge.
Every 2 months 500 rupees thay changed but benefits is zero so i won't to throw sim card for their services

There is no availability of 4g, 3g data,
Data connection barely work,
Even if it does sometime it has very bad quality in eon it located in following are.
Pin 411014, kharadi,
City - pune,
State : maharashtra.

This issue is specific to this area only. Its working fine in other area.

All the basic things have been tried already like removing and inserting sim, restarting mobile, clearing cache.

I was having two mobile connections from vodafone (Now vodafoneidea) almost for the last fifteen years.

Because of lot of problems in their services, like disconnection of phone anytime and other such problems, i was compelled to switch over to airtel in respect of both the numbers.

Now i have received the bill for around rs.722/- but from nowhere do i get details as to in whose favour should i draw the cheque.

The online payment site which vodafone has given cannot be reached at all.

On dialling various numbers their people make me to run from pillar to post.

I am quite aghast that even for making payment of their january 2020 biill, they are not willing to guide or advise and support.

There is no doubt such a company shall definitely lose its business and its existence shall be in danger.

Regards

Sincerely
Anil h parmar
[protected]

Since past few months the vodafone internet connection at our location has become worst. We can't even use whatsapp or google. The whole money that we spend for getting a good internet connection goes all in vain. So i would just request you to take a proper action for this and help us use a full fledge 4g connection in real terms.
Hoping for your positive response as soon as possible.

Your faithful customer

Such an unethical business statergy... Vodafone trapped me to a postpaid connection and stopped all the services now... All i wanted was just to change the ownership of a prepaid sim under my name. They said it can only be changed by converting to costly postpaid connection for 1st month and from 2nd month onwards i would get for lesser plans... Only now i came to know that the minimum vf postpaid plan starts with rs.399 (475rs including tax) which is too much for an unemployed like me. Now, i got 2nd month bill too for another 475rs despite the services to my number was disrupted 2 weeks back... Someone pls help so the 2nd month bill waived off... Pls get the logic here:1) if i don't have any source for income generation, then on what basis they give me postpaid services...2) why cx's are enforced to transfer number to postpaid which is not under trai guidelines...

Hi all,

I filed a complain few days back regarding internet connectivity and call drop problem in my area, i was promissed a resolution before 5th feb. However, the complain is closed without a resolution. Instead of problem getting resolved it has gone worst. I had already filed a formal complain by their complain portal but there was no resolution. Here's the complain/reference number: no. C004-[protected]

I am getting zero reception and internet sucks, calls continue to drop.

Attaching the screenshot of the message received on 3rd. According to this message someone tried contacting me on my number, however there was no missed call nor and missed call alert.

Hope to get a resolution. I am fed up of this network as there is no customer satisfaction.

Regards.

Since 4-5 days i'm not able to send ans sms messages to anyone i've been getting the "error 50" and "not sent" prompt... And there's no response from vodafone on this i've mailed them the problem with an automated email response from them as a reply. I'm very dissatisfied with this please help me resolve this issue. Thus is not acceptable from such a telecommunications company like vodafone which is used globally. Vodafone should also work on getting its connectivity issues as i'm living in central kolkata where i'm having issues connecting to the 4g network i'm using hotspot as the carrier internet is pretty weak here. Please resolve this issue
Would be really glad
Thank you

My father inlaw, KPN was using postpaid number and he lost phone along with SIM. He made call to customer care n informed same asked them to block. Vodefone management changed their store to Secbad it's too far to us to reach as my father inlaw is too old. Customer care ppl didn't informed us about to submit disconnection of tht number request..etc Again getting calls regarding bill...we paid few bills..again getting calls regarding bill...finally we went to Vodafone store they said to close tht number we need to pay again 1000( if not we vil get every month bill)...we paid. Without using sim we paid nearly 8 months bill. Worst experience. Recently i hve visited regarding same issue...now they are telling tht number got actived bcoz few outing calls(not normal mobile no...5 digits calls). Actually may be their system mistake...tht number is not in use who vil use tht kind of calls...same i asked vodefone store employee..i was very angry n asked tht person to sent mail to concern dept...he sent mail. But still we are getting calls regarding bill.
In this way Vodafone ppl making money from customers...I'm sharing my experience here to make aware of vodafone services.

Regards
Lakshmi

A bill of over rs 20000/ - had been raised by vodafone india for by my mobile no. [protected] changing me for international data when i had not used it at all and had only used wifi available at home during my us visit about 6 months back. I had explained it in detail but vodafone authorities have raised a litigation against me and today somebody rang me up on my alternative mobile number saying that i may pay rs 4000/- to settle the case once for all. I don’t know whether it is a genuine offer made by vodafone legal wing to settle the issue or a fake call. However i have offered to settle it if it is a genuine call. Pl advise me what to do. Thanks. My e mail id is [protected]@hotmail.com
Thanks. Waiting for resolution of the issue. — — k c misra ias (Retd)